Northern Elite Van Lines

They were great and responsive team starting from the first call all the way through the move. The whole staff was hardworking and efficient. They moved our objects with care and attention to detail. Their pricing was good and reasonable compared to other places. These movers were wonderful, Fast, professional, very friendly. This team made moving so much peaceful. They were amazing. Extremely experienced and moved quickly. They did a great job at wrapping, protecting packing, and moving the items out of old place and into my new place. They unwrapped and rebuild items, got everything located in the correct rooms and made sure to clean up after themselves ensuring everything went smoothly. Great job team. I've recommended them to everyone of our network because of their good service. We will always use this company for our moving require.

Move size: 3 Bedroom Home Service cost: $5233

Conversation was great, retaining was idiot-proof, specifically if you are prepared with the accumulation. Once the deposit is pick up, they will send a testament. You will also receive a commemorative a day prior to the move. We used a three man service for a 3 bed 2 bath single family home. Three crew turned up on time and ready to go. They packed evacuated items and managed all the items with care. Preparatory to girding and packing, if they watched any marks or screech, they made you conscious of it to show that they did not tinkle your furniture. Once the very big truck was full to the max, they will leave and meet you at your new location.

Move size: 3 Bedroom Home Service cost: $5433

This a horrible company to use. The salesman Chris is a smooth talker and tries to persuade you his company is good by referring you to the DOT website and the amount of miles his company trucks have logged. This is just a ploy as they use subcontractors to move your belongings.

Chris also told me that my household belongings would be picked up in a company truck with their name on it. He never mentioned that Northern elite vans was doing business as Wrap and Tag who to my understanding subcontract out all of their shipping of individual’s household belongings. He also lied about the amount of time his company would store my belongings. This lead to a dispute at the pickup location after the truck was loaded. The driver provided me with a predetermined cost for the storage before the truck was even loaded based on the 1300 ft.³. How would they have known the amount of belongings until after the truck was loaded.

The company was to give me a couple days notice as to when they were going to arrive to pick up my belongings. Instead the owner called me at the last minute around 3:30 PM and ask if their driver could come by if they were there in an hour and pick up my belongings. I greed but it was a mistake. They arrived around 7:30 pm that same evening and was there for several hours.

The truck was partially for when they arrived. When they loaded the truck they stack it in a manner where they started out low and raised the load so when they got to the end of the trailer the trailer looked like it was packed fullI. They stretch out the load to fill the remainder of the truck and claimed that my belongings they picked up was equaled to 1300 ft.³ of household belongings. NOT TRUE.

I had them delivered to an extra storage space in Florida which was a 10 x 15 x 8‘ tall storage bin which is equivalent to 1200 ft.³ The storage bin was barely half full which means that there was only approximately 600 to 700 ft.³ of household goods that they shipped. NOT 1300 ft.³ as they claimed at the pick up point.

When I tried to contact the shipping company once my belongings were unloaded they refused to take my call until I persuaded the truck driver (a subcontractor) to contacted the shipping company. This was very difficult to do as he didn’t want to get involved since he was a middleman. I was overcharged by $2800. It took 2 hours of augmenting with the moving company once the driver got the moving company on the phone to get back $1000. This was still short of the $2,800 I was overcharged. This was after the driver measured the space and sent pictures of how empty the storage bin/space was. I’m working on disputing the funds I have on my credit card in hopes to recouping my deposit monies to help offset the amount I was over charged. I’ll still be overcharged by $680 if I get back my deposit monies.

The moving company (Northern Elite Van) uses subcontractors to pick up and deliver my household belongings.This leaves the customers in a bad situation as they are dealing with a subcontractor not the actual shipper. This shipper will do there very best to avoid you once you have paid the final payment.

NorthernElite Van has in their contract that you must pay cash or money order prior to being able to have your household belongings unloaded.

They do this because they are stealing from you and you have no recourse once you hand the cash to the driver unless you do as I did and get the driver to get involved in resolve the problem. I suggest even though they charge you an additional 5% that you should pay as much on your credit card as possible which will allow you some leeway to disputing any claims you have of being overcharged. The only way to verify the amount of household belongings being shipped is to put in in a confined space so it can be measured. I also suggest that you stack your belongings in the space to get an accurate understanding of the amount of belongings shipped.

Please let all of your friends and neighbors know about this company through social media and any other method you can to avoid this company Northern elite vans DBA as (Wrap and Tag) from taking advantage of any more people who need to move.

MOVING IS VERY STRESSFUL AND NORTHERN ELITE VAN IS AWARE OF THIS AND TAKE FULL ADVANTAGE OF THE CUSTOMER.

Otherwise you will mostly likely be taken advantage of and overcharged as they did to me.

They damaged some of my belongings and I am going to have to dispute this with them on top of the $2800 that they have overcharged me.

I hope this message reaches as many people as possible so that this company is forced to change their means methods of operation or are ran out of business as they are nothing but crooks based on my experience and l’m going to say they more than likely take a vantage of every individual who’s household belongings they move.

Please get the word out 08-21-2021.

Move size: 3 Bedroom Home Service cost: $7280

Absolutley awful moving company. Here's the short version.

1. Charged us 2k more than contracted for.

2. Lied about when they would deliver

3. Kept calling and putting us off for 1 weeks before delivering.

4. Did not "stage: our new home when delivered. Simply dropped everything in the front room and left. Did not assemble anything or complete inventory.

5. LOST a third of our belongings.

6. Driver told us it would be ANOTHER 2K to do invenotry or put boxes in correct room

7. Compnay would not deliver our "found" belongings because we are "too out of the way".

8. Contacted by company saying that we needed to meet the driver 2 hours away to take possession of our belongings becasue we are too out of the way for them to deliver again. And that if we did not, then we would not get our things back. Enter lawyer!

9.. 2 weeks later and a lawyer hired, they finally "Delivered" our belongings TAPED TO THE BACK OF A CAB OF AN 18 Wheeler. YES You read that right it was OUTSIDE in the rain and taped to the back of a Cab. NOT IN A TRUCK! see pictures.

9. LOST our son's bed. And now will not longer communicate with us to refund any more that they agreed on.

10. LAWYERS are now invloved because they keep.

SUmmary. 8300 dollars later, we have a Bed that was dragged through the mud, An antique hutch broken, a Lost bed, 2 broken bookcases, and a company that will not communicate because they are shady as heck. So RUN!! Far away and DO NOT use this compnay.

Move size: 3 Bedroom Home Service cost: $8300

I was so confident that I invested hard earned money to hire the best moving company I could find. After doing a lot of research and listening to Chris Hall, Senior Moving Consultant sell me on why their moving service is the best I paid my deposit. Unfortunately I was unaware of mymovingreviews.com website until after I saw the damage after delivery. The only good thing I can say-the guys who moved my belongings were professional on both picking up and dropping off. What happened in between baffles me! My unpacking was a nightmare because well packed, valuable items were damaged. Double boxed and bubble wrap did not save my fine crystal. Do they use a wobbly conveyer belt when unloading customers belongings in the warehouse? My loaded two drawer file cabinet was completely disheveled. A castor is missing from a piece of furniture, causing me to spend money on a new set. What gives when you spend several thousand dollars for professionals? Seriously do your research and DO NOT HIRE NORTHERN ELITE VAN LINES!

Move size: 3 Bedroom Home Service cost: $4968

The NORTHERN ELITE VAN LINES company business model is to verbally gather all the information they feel is necessary and prepare a contract, which the customer is then requested to electronically sign. Their pricing is unit priced $7/cubic. During a preliminary call I explained the furniture and belongings were for several months temporarily stored in two (2) 8 ft. x 10 ft. x 10 ft. climate controlled storage units (1,600 cubic feet). Within a few days following this brief telephone call the marketing representative emailed me a single page contract with terms and conditions for my e-signature. I secured the contract with a credit card down payment of $1,568, leaving a contractual balance of $4,704. On November 30, 2021, I was called by the moving crew foreman while in South Dakota. After carefully listening to the foreman speak I came to the realization the volume of goods assigned to the contract (800 cubic ft.) was woefully underestimated. I reluctantly agreed to the higher cost being “over a barrel” which fits their business plan to a “T”. On December 1, I once again spoke with the same customer service representative I had spoken to on November 29th. I expressed my dissatisfaction about the inexcusable, substantial increase in contract costs because of a prolific underestimation made by the marketing professional (and admittedly signed off upon by me, the customer) who had firsthand knowledge of the volume of goods based upon the volume in the two storage units. The company did not call or communicate with me in any fashion for another fifteen days despite my obvious dissatisfaction over the completely avoidable increases. On December 8th, I took the burden upon myself to mail (next day priority) them my personal check in the amount $4,234 based upon anecdotal information provided by the pickup crew foreman. The check posted on December 14th, the third business day following their receipt. Lacking communication by the company I booked a flight to Rapid City South Dakota arrival due at 9:42 am Friday, December 17th. I did not feel the need to call and remind them that under contract they had until December 21 to make the delivery. During the late evening of Wednesday, December 15, I received three consecutive telephone calls; 8:07 pm, 8:07 pm and 8:08 pm. There were no message(s) left, just three vacuous calls. Thursday morning I was again called, this time from a different telephone number (a 551 area code in Bayonne NJ) by “the moving crew”. The crew was in Minneapolis and would be making delivery to the South Dakota residence that same day. I explained my circumstances to the crew member who told me he would need to contact Bayonne for further instructions. When Bayonne called me, it was the same defensive, attitude-challenged customer service representative I had had the displeasure of speaking with on prior occasions. She stated matter-of-factly the company had made their decision to deliver my goods on the 16th and there was nothing that I could do about that! This time I held ground, indicating that it was impossible for me to be there before about 10 am the following day. Her impassionate reply was that company policy is to call the customer within 24 hours of delivery; the travel distance involved was irrelevant. My “red-eye” flight leaving out of Hartford on December 17th arriving in Rapid City at 9:42 am MST was significantly delayed. I did not reach the house until 6:30 pm local MST on Friday, December 17th. Also on this day, during my transit, there were numerous, tense telephone calls from the same unfriendly customer service representative and someone identifying himself as the “Owner”. Obviously they were panicking; they needed to insure payment to their subcontracted crew upon delivery!! The crew foreman had the audacity to ask my 83 year old neighbor if there would be a gratuity offered the crew. The carnage they left behind in the house would suggest more a need for jail time than a gratuity; my furniture and other belongings were literally dumped in the front room of the house. I have numerous photographs of the horror I witnessed when I arrived. At least four articles of broken furniture, beds and small tables not reassembled per contract and smashed boxes resulting in broken glass and ceramic goods. There was a sixty (60%) percent increase in total cost to the customer based on a 79% increase in the volume of goods. This was completely avoidable if the company had submitted a “good faith bid” based upon the detailed information provided to them. This company called me less than 24 hours before their planned delivery despite the distance. Articles of furniture, glass and ceramic goods were left broken or shattered. The crew left me with their “dirty dishes” piled on top of boxes several feet from the front door as if to “rub insult into injury”. In a perfect world this company would have its DOT permit revoked or suspended depending further investigations.

Move size: 2 Bedroom Home Service cost: $10018

My pick up date was messed up, my drop off date was changed 5 times, I was underquoted and ultimately overcharged. I took off work several days that they never showed and I missed money and vacation days! In total I had about $5,000 either damaged or lost and they're trying to only pay $92 back. The movers themselves did not work for the moving company! They were contracted out and complained about the company the whole time. They broke several items in front of me and harassed me weeks after, sending flirty text messages weekly, making me very uncomfortable since they had my address. I am so upset that they would treat someone's possessions and time with with zero regard.

Move size: 3 Bedroom Home Service cost: $7500

I accidentally put my info in a lead generator and they called me up. At first I thought their sales tactics were aggressive as they accused literally every other company of being liars except for them. They directed me to a govt website (SAFER) to show that the movers I was looking at hadn’t updated their miles in 2 months (keep in mind that the companies have 3 months to update. I didn’t know this during my first convo with NE). The salesman Seth told me that it meant that the company was a broker and not a carrier as was listed. He said that the company was lying and they all lie. I didn’t feel comfortable with his tone and did not give him my inventory list to get a quote.

Two days later I get a phone call from Seth’s boss, Chris. I have already chosen other movers and told him so. He proceeds to call me “incredibly naive” over and over again and tells me all of my things will be gone or broken because I decided to go with a lying broker. I told him I already gave them the money the decision has been made, please don’t call again and hang up. He calls back and starts up again, yelling. I put my husband on the phone who tells him to never contact me again. Then Seth calls. My husband answers and seth starts in with “As a man, you should know …” and my husband stops him and again tells him never to call again. They go back and forth because seth won’t let it go. Then seth starts texting me saying “This is the thanks I get??? I save people like you everyday and this is how you treat me? The guy that tried to save you? I agree with everything my boss says and you deserve what you get.” But then he wouldn’t stop texting. We asked them no less than 3 times to stop contact and they refused. DO NOT CONTACT THIS COMPANY

Move size: 3 Bedroom Home Service cost: $4200

I recently moved from King of Prussia, PA to Seattle, WA due to short fuse military orders. I’ve been in the military for over 21years and have never experienced such a disaster move until Northern Elite Van Lines moved my household goods.

The company was subcontracted from Venture Van Lines LLC. Rob Matthews from Venture Van Lines quoted me $2,516 for 312 cf (1 bed room with no fridge, couch, or any major house hold appliances) on the initial quote. Kasey from Venture Van Lines called for the inventory prior to pick up date and gave me the 2nd quote at $3,176 for 369 cf due to 2 items (king size bed and small bedroom bench) I added.

On pickup date, Northern Elite Van Lines showed up with 3 men stating they were subcontracted by Venture Van Lines LLC to pick up my household good items. They proceed to charged me $100 for packing materials for the 2 big floor mirrors and $1,421 for another 131 cf. I am very sure that he overcharged me on pickup date. The total amount I ended up paying for a 1 bedroom with no major appliances is $4,697.

I’ve requested Kasey from Venture Van Lines for the truck weight ticket (empty & full) only to end up with disappointment. She informed me that she already communicated my request to the driver from Northern Elite Van Lines. I’ve asked the driver on pick up date about the weight ticket, he assured me that it will be send to me via email, which also ended with more disappointment.

I’ve contacted Northern Elite Van Lines more than 5 times via email and phone about my request. The female dispatcher constantly gave me the run around and have yet to provide me with a weight ticket. Not only that, they subcontracted another company to deliver my households goods way after the date I’ve requested.

On the day of delivery, the 2 young men whom delivered my things were 3 hours late, very RUDE and UNPROFESSIONAL. They’ve threatened not to unload my things from the truck until I paid them the final installment and sign the paperwork stating it’s company policy. After I was forced to sign the paperwork and paid them without assessing or conduct a proper inventory of my household good items, they told me they will charge me extra to carry my things into the house (75 feet from the truck). After the unload was completed, a few items were damage, and a large box contained an expensive metal bucket I bought while stationed in another country to included some of my expensive beddings were missing.

This will be my first and last personally procured move. In my 21 years of service, I’ve always utilize the military to move my household goods. I made a huge mistake by hiring Unprofessional company like Venture Van Lines LLC for my move. To top it off, dealing with other companies like Northern Elite Van Lines has created more stress in my life.

DO NOT HIRE Venture Van Lines LLC or Northern Elite Van Lines (nothing about this company is Elite). Stay away from them and hire more creditable companies like Allied, etc…. Please tell your friends and family to stay away from these companies. I hope that they will go out of business so they won’t scam anyone else.

Move size: 1 Bedroom Home Service cost: $4697

Horrible experience with this company! Property was picked up in MA without any problems; however, when it arrived in AZ there were missing items and damaged items. The driver arrived without help so my significant other had to unload the truck with him. I filed a claim through CSI Pros, and recently received an email stating the case is closed due to "Lack of authorization to proceed." When I contact Northern Elite they tell me to contact CSI, when I contact CSI they tell me to contact the carrier. No resolution here!

Move size: 1 Bedroom Home Service cost: $3920

I will print facts provable in court…..

First they said my items would be picked up one day during a specific window…. They were not and I did not get a call until after that window saying they were not coming.

Then they said I would receive my items in 2 days… I did not and when I asked I was told verifiable lies by the scheduler. She then kept saying legally they had 9 days. I said, well if you didn’t have time to honor the quoted 2-4 days I would have hired local movers myself at both ends and then drove the van to save time and money.

When I got my items the driver tried to convince the local crew to drop all boxes in my garage - they were kind and didn’t. He tried to hide a broken desk, and dining table. I informed him of. The damages before he left so we all are aware that I will pursue a damage claim.

They bent the leaf on a drop leaf table in a way heretofore unbelievable so it it not able to open. Just HOW did they do that?

Had the movers not been absolutely derelict in their willingness to actually communicate I might not post a review same day.

But even when they left, my neighbor said, the driver left all his trash here.

I would not use this service ever. It made my kids feel uneasy in their move which impacted their impression of the new city. That’s the kind of stuff that never goes away. I’ll remember this company until I the day after my death!

Run. Don’t walk away. Run. Don’t use them.

Move size: 3 Bedroom Home Service cost: $6500

Nice people when giving you the estimate. Then when they came to pick up my belongings, half way through I was told that it would cost me an extra $2400. After receiving the delivery, they were missing 2 of the 4 table legs to my expensive dining room table and a 5x8 carpet. I called the person that did the estimate. Calmly asked who I would need to call to see if there was a lost/found department to get the other 2 legs. He told me to hire a carpenter to make new legs, if I saw the warehouse I would know why they would not be able to find my table legs, and the best was his comment about "what did I expect, perfection?" I did expect them to at least try to aim for doing a good job. About 25% of the boxes were crushed, including ones clearly marked dishes and glasses. Common sense should tell you not to put drinking glasses on the bottom of the pile. He did hang up on me when I pointed out it didn't sound good when their own employee is promoting losing/damaging clients belongings is the norm.

Move size: Partial Move Service cost: $5600