Northern Elite Van Lines

They were great and responsive team starting from the first call all the way through the move. The whole staff was hardworking and efficient. They moved our objects with care and attention to detail. Their pricing was good and reasonable compared to other places. These movers were wonderful, Fast, professional, very friendly. This team made moving so much peaceful. They were amazing. Extremely experienced and moved quickly. They did a great job at wrapping, protecting packing, and moving the items out of old place and into my new place. They unwrapped and rebuild items, got everything located in the correct rooms and made sure to clean up after themselves ensuring everything went smoothly. Great job team. I've recommended them to everyone of our network because of their good service. We will always use this company for our moving require.

Move size: 3 Bedroom Home Service cost: $5233

Conversation was great, retaining was idiot-proof, specifically if you are prepared with the accumulation. Once the deposit is pick up, they will send a testament. You will also receive a commemorative a day prior to the move. We used a three man service for a 3 bed 2 bath single family home. Three crew turned up on time and ready to go. They packed evacuated items and managed all the items with care. Preparatory to girding and packing, if they watched any marks or screech, they made you conscious of it to show that they did not tinkle your furniture. Once the very big truck was full to the max, they will leave and meet you at your new location.

Move size: 3 Bedroom Home Service cost: $5433

Absolutley awful moving company. Here's the short version.

1. Charged us 2k more than contracted for.

2. Lied about when they would deliver

3. Kept calling and putting us off for 1 weeks before delivering.

4. Did not "stage: our new home when delivered. Simply dropped everything in the front room and left. Did not assemble anything or complete inventory.

5. LOST a third of our belongings.

6. Driver told us it would be ANOTHER 2K to do invenotry or put boxes in correct room

7. Compnay would not deliver our "found" belongings because we are "too out of the way".

8. Contacted by company saying that we needed to meet the driver 2 hours away to take possession of our belongings becasue we are too out of the way for them to deliver again. And that if we did not, then we would not get our things back. Enter lawyer!

9.. 2 weeks later and a lawyer hired, they finally "Delivered" our belongings TAPED TO THE BACK OF A CAB OF AN 18 Wheeler. YES You read that right it was OUTSIDE in the rain and taped to the back of a Cab. NOT IN A TRUCK! see pictures.

9. LOST our son's bed. And now will not longer communicate with us to refund any more that they agreed on.

10. LAWYERS are now invloved because they keep.

SUmmary. 8300 dollars later, we have a Bed that was dragged through the mud, An antique hutch broken, a Lost bed, 2 broken bookcases, and a company that will not communicate because they are shady as heck. So RUN!! Far away and DO NOT use this compnay.

Move size: 3 Bedroom Home Service cost: $8300

This a horrible company to use. The salesman Chris is a smooth talker and tries to persuade you his company is good by referring you to the DOT website and the amount of miles his company trucks have logged. This is just a ploy as they use subcontractors to move your belongings.

Chris also told me that my household belongings would be picked up in a company truck with their name on it. He never mentioned that Northern elite vans was doing business as Wrap and Tag who to my understanding subcontract out all of their shipping of individual’s household belongings. He also lied about the amount of time his company would store my belongings. This lead to a dispute at the pickup location after the truck was loaded. The driver provided me with a predetermined cost for the storage before the truck was even loaded based on the 1300 ft.³. How would they have known the amount of belongings until after the truck was loaded.

The company was to give me a couple days notice as to when they were going to arrive to pick up my belongings. Instead the owner called me at the last minute around 3:30 PM and ask if their driver could come by if they were there in an hour and pick up my belongings. I greed but it was a mistake. They arrived around 7:30 pm that same evening and was there for several hours.

The truck was partially for when they arrived. When they loaded the truck they stack it in a manner where they started out low and raised the load so when they got to the end of the trailer the trailer looked like it was packed fullI. They stretch out the load to fill the remainder of the truck and claimed that my belongings they picked up was equaled to 1300 ft.³ of household belongings. NOT TRUE.

I had them delivered to an extra storage space in Florida which was a 10 x 15 x 8‘ tall storage bin which is equivalent to 1200 ft.³ The storage bin was barely half full which means that there was only approximately 600 to 700 ft.³ of household goods that they shipped. NOT 1300 ft.³ as they claimed at the pick up point.

When I tried to contact the shipping company once my belongings were unloaded they refused to take my call until I persuaded the truck driver (a subcontractor) to contacted the shipping company. This was very difficult to do as he didn’t want to get involved since he was a middleman. I was overcharged by $2800. It took 2 hours of augmenting with the moving company once the driver got the moving company on the phone to get back $1000. This was still short of the $2,800 I was overcharged. This was after the driver measured the space and sent pictures of how empty the storage bin/space was. I’m working on disputing the funds I have on my credit card in hopes to recouping my deposit monies to help offset the amount I was over charged. I’ll still be overcharged by $680 if I get back my deposit monies.

The moving company (Northern Elite Van) uses subcontractors to pick up and deliver my household belongings.This leaves the customers in a bad situation as they are dealing with a subcontractor not the actual shipper. This shipper will do there very best to avoid you once you have paid the final payment.

NorthernElite Van has in their contract that you must pay cash or money order prior to being able to have your household belongings unloaded.

They do this because they are stealing from you and you have no recourse once you hand the cash to the driver unless you do as I did and get the driver to get involved in resolve the problem. I suggest even though they charge you an additional 5% that you should pay as much on your credit card as possible which will allow you some leeway to disputing any claims you have of being overcharged. The only way to verify the amount of household belongings being shipped is to put in in a confined space so it can be measured. I also suggest that you stack your belongings in the space to get an accurate understanding of the amount of belongings shipped.

Please let all of your friends and neighbors know about this company through social media and any other method you can to avoid this company Northern elite vans DBA as (Wrap and Tag) from taking advantage of any more people who need to move.

MOVING IS VERY STRESSFUL AND NORTHERN ELITE VAN IS AWARE OF THIS AND TAKE FULL ADVANTAGE OF THE CUSTOMER.

Otherwise you will mostly likely be taken advantage of and overcharged as they did to me.

They damaged some of my belongings and I am going to have to dispute this with them on top of the $2800 that they have overcharged me.

I hope this message reaches as many people as possible so that this company is forced to change their means methods of operation or are ran out of business as they are nothing but crooks based on my experience and l’m going to say they more than likely take a vantage of every individual who’s household belongings they move.

Please get the word out 08-21-2021.

Move size: 3 Bedroom Home Service cost: $7280

My pick up date was messed up, my drop off date was changed 5 times, I was underquoted and ultimately overcharged. I took off work several days that they never showed and I missed money and vacation days! In total I had about $5,000 either damaged or lost and they're trying to only pay $92 back. The movers themselves did not work for the moving company! They were contracted out and complained about the company the whole time. They broke several items in front of me and harassed me weeks after, sending flirty text messages weekly, making me very uncomfortable since they had my address. I am so upset that they would treat someone's possessions and time with with zero regard.

Move size: 3 Bedroom Home Service cost: $7500

I accidentally put my info in a lead generator and they called me up. At first I thought their sales tactics were aggressive as they accused literally every other company of being liars except for them. They directed me to a govt website (SAFER) to show that the movers I was looking at hadn’t updated their miles in 2 months (keep in mind that the companies have 3 months to update. I didn’t know this during my first convo with NE). The salesman Seth told me that it meant that the company was a broker and not a carrier as was listed. He said that the company was lying and they all lie. I didn’t feel comfortable with his tone and did not give him my inventory list to get a quote.

Two days later I get a phone call from Seth’s boss, Chris. I have already chosen other movers and told him so. He proceeds to call me “incredibly naive” over and over again and tells me all of my things will be gone or broken because I decided to go with a lying broker. I told him I already gave them the money the decision has been made, please don’t call again and hang up. He calls back and starts up again, yelling. I put my husband on the phone who tells him to never contact me again. Then Seth calls. My husband answers and seth starts in with “As a man, you should know …” and my husband stops him and again tells him never to call again. They go back and forth because seth won’t let it go. Then seth starts texting me saying “This is the thanks I get??? I save people like you everyday and this is how you treat me? The guy that tried to save you? I agree with everything my boss says and you deserve what you get.” But then he wouldn’t stop texting. We asked them no less than 3 times to stop contact and they refused. DO NOT CONTACT THIS COMPANY

Move size: 3 Bedroom Home Service cost: $4200