North American Moving Experts LLC

The gentleman that ran the pickup was the absolute rudest I've ever encountered, and charged me over triple my original estimate. When I questioned the total amount, I was told if I wanted to see how much room my load had taken up, he would drop all my stuff in the parking lot and leave. He said I had too much stuff and needed to be more normal (my mom had just passed and I had some boxes of hers to go through) and then proceeded to slam and kick many boxes marked fragile, breaking what was inside. When I called the company to report, they expressed remorse but never followed up and never did anything to make things right. Every time I reached someone at the company in the months following they had no idea what I was talking about and were also incredibly rude. Apparently the company is now closed, but as customer service reps are still answering the phones, I'm wondering if they rebranded under a different LLC. Horrible.

Move size: 2 Bedroom Home Service cost: $3030

I was promised my refund of $777.20 when I refused to pay in cash for the local carrier whom North American Moving Experts, LLC (N.A.M.E.) hired without my knowledge. That was in August 2023.

N.A.M.E. led me to believe that my move could be paid for in full via credit card. I only knew of the cash “bait and switch” until the day of the move when the hired local carrier called me out-of-the-blue.

Over the phone they kept saying "You signed a contract". I said to them that I always pay using credit cards for big ticket purchases to protect myself from fraudsters. It was not until after the fact that I learned that their actions fall under the purview of moving fraud. Finally, when one of N.A.M.E’s representatives said, “Okay, we will send you your refund.” That’s when I ended the phone call, only to later learn that the refund statement was a ruse to get me off the phone.

“Nope!” is all I have to say about this company.

Move size: Partial Move Service cost: $777

I answered the call from Lucas at North American Moving and was asked for the items to be given an estimate. Then we listed out the items. The company went through great lengths to get the items correct so that the estimate was accurate. In the quote, they showed smaller cubic feet to lower the rate and get me signed the contract. Once the contract was signed with one agent and the initial payment ($652) was paid, another agent called me just two days before the move-out date and let me know that the cubic feet mentioned in my quote to accommodate all my items is smaller and I will require twice as much space and this will cost me higher payment. I told them that I am not interested to move my items with this company as the asking money is much higher than the original quote and the agent told me that they will not refund the advanced booking fee as I already signed the quote. These people are absolutely unprofessional and try to cheat customer at any means to get more money.

The movers they used were Southern elite van lines. They were late (got there at 7pm instead of the window of 1-5pm) and they did not communicate with me. A huge truck pulls up in the evening and We did not realize our items would be loaded and carried with other individuals items. They push us to remove some items and they gave us the cost, about $1000 more than estimated and they would only take cash or zelle. We had no choice but to use them as the contract was previously signed and we had to be out of the house that night. By this point it was 9:30pm. That's how long it took to load our tiny 2BR furniture with 5 guys. They did not take care in loading and asked us to remove some of the items even though we paid twice as much the original quote.

On the delivery date, we found that a lot of furnitures are broken. Also, the truck driver was not professional enough. He was advising us that we should make the packet smaller so that they can easily carry with one hand. But the real reason is if you make many packets, they can charge you much.

If you are moving with this company, make sure that they give you a quote with accurate space in cubic foot. Otherwise, one agent will try to sign you the contract and get paid one-third of the money. Once paid, another agent will show up and ask you to pay additional money to fit all items in the contract. If you do not agree, they will make drama on the move-out date and make you pay the amount they are asking for. Be very careful from this company!!

Move size: 2 Bedroom Home Service cost: $3452

This is absolutely the worse moving service and believe me it’s not an exaggeration they are brokers that send you off to third parties they get off Craigslist customer service is horrible and they are rude because they have you in a contract and they have your stufff,very nice and professional when they’re soliciting you one you sign that contract everything changes even

The price they tell one price for storage I had to pay a $1000 dollars when they told me it was $300

Move size: 2 Bedroom Home Service cost: $7000

Never picked up items, kept deposits. LIED about status! Lied about pick up, lied about drivers, hired the driver from Craigslist the day the goods were to be picked up. NEVER PICKED UP ITEMS, kept both deposits even after they breached the contract by hiring someone from Craigslist that is uninsured, not vetted by the company etc. Promised a refund but have stopped returning phone calls and emails! I have also filed a complaint with BBB. DO NOT TRUST! DO NOT USE! This is a BAD COMPANY!

Move size: Partial Move Service cost: $1047

I read all these great reviews and laugh. Clearly most (if not all) are fake. Most are written in identical styles, punctuation, etc. plus they are all fairly recent and within days of each other. If you want to know the real truth about this company, go to the BBB (Better Business Bureau) website. Almost every single complaint is the same, and if I had not read those, I would have been totally screwed by them as well.

I got a great quote from them, almost too good to be true..it was. I was quoted at 300cft..that’s less than a 5x10 storage unit. For days I kept asking my contact there Chris to please correct that and give me a knew quote as I was absolutely positive it wouldn’t be enough room. He kept trying to tell me it was. After telling him I measured all the furniture, he went as far as telling me that I wasn’t a professional and he had programs that estimated how much space on the truck I would need and it figures in the dimensions of the truck. Wth? Cubic feet is cubic feet no matter what size the truck is and I can do math! After annoying him for almost a week, he came back with a new quote…for 378cft! I had previously got a quote for 500cft around the same price as his 378cft by an actual moving company, not a broker. If I hadn’t done my homework, I would have been so screwed the day of the move by having to come up with more money and hoping I had enough. No telling what the cost the day of would have been.

As I said, if you want to really know all about this company, go to Google or the BBB. Run, don’t walk away from this company!

Move size: 1 Bedroom Home Service cost: $1551