North American Moving Experts LLC

On 11/30 I secured estimates from several moving companies to move my son from New York to California. The same list was sent to all companies, including North American. I received a call back from their representative who issued me a quote based on the list I provided. He issued a contract for me to sign and indicated a deposit. I questioned the list on the contract because it did not exactly match the one I sent to him (and every other mover). He assured me that the items he had chosen were equivalent to my list. My son and I signed and gave the deposit. The move was set for 12/21.

Two days before, called went over the move, the price was increased by over $2K by the revisions office. We were told the list would take more square footage and since it did not match what was on the contract it was a revision. I asked that the original email be referenced and told them about my conversation with the representative. The revisions representative said on the day of the move they would go over the price and adjust according.

Day of move spoke to someone in the morning when movers arrived. Said they would speak with my son and I at the completion of the move. My sons calls about 2 hours later to say the movers pulled off and charged him and additional $2400. Called the company they said they tried to call my son he did not pick up and since he signed and let the movers take his furniture we would have to attempt a claim after he paid the $1500 additional when they dropped off the furniture in California. The person actually told me its his fault (my son) since he signed and the movers are not them and since he did not pick up when they called. They are just a broker and his signing constitutes a new contract. She also told me to feel free to complain to whoever I want since what he signed was a legal contract. Moved costs $5740 from initial estimate of $2097

Move size: 1 Bedroom Home Service cost: $5740

This was the worst moving experience I have ever had! North American LLC outsources to a third party company to complete the move. They end up charging thousands more because they say North American LLC is unable to really give a correct estimate, they move your items to a warehouse and unload them until they are able to bring them to you, even if a date is agreed upon prior to the movers arriving. I had to call 5x to get my stuff. You only receive your items as promised if you pay an extra $1500 cash day of the move. Then they break all kinds of items because they are not professional movers. With each box/bin/piece of furniture, I find some part of it damaged or broken. Do not use this moving company!!

Move size: 3 Bedroom Home Service cost: $12700

I contracted with North American Moving Experts LLC to handle my move from Columbus OH to Waynesboro PA on 12/16/2022. The sales staff, moving coordinators and everyone that I talked with prior to signing a contract stated I could pay the movers that showed up with Venmo, credit card, Cashiers check or cash. The representatives of North American also said that final payment on delivery would need to be cash, which was understood. At no time prior to contract being signed did they mention that they where a broker or that the company contracts out the movers themselves. On December 16th, a plain rental truck showed up with no North American logo. 3 men, without a uniform or other identification, arrived and demanded only cash for services. Since neither the individuals nor the truck where North American employees, I declined fearing my belongings may be stolen. After multiple attempts to rectify the situation I have filed a complaint with the Better Business Bureau

Move size: 2 Bedroom Home Service cost: $4000

Worst experience of my life!!!! It’s been three weeks and I still haven’t received my stuff nor received responses to my emails, texts, or voicemail until 2 days ago. I’ve filed reports with all the agencies (police, FBI, BBB, DOT, DOJ) and have had to have my accounts frozen so these imposters couldn’t get any more of my money.. My story is just like others with one star.

I got a text message 2 days ago saying “when can you receive your delivery?” and also a text telling me I needed 2700 in cash or post office money order before they can unload. I told them i could do a bank money order and they flipped out and said they wouldn’t unload the truck unless i paid it either of the ways he mentioned. When I asked the bank why they would care,they said the drivers are probably undocumented. they charge 600 more than they told me it’d be when I paid to have a guaranteed March 5th delivery. Josh, Sebastian, Anna and Casey Stuart are soulless beings. No responding to anything once they had my money. My original estimate of 1900 dollars turned into almost 10 thousand. NAME brokered me out to Carefree Movers, who were even more awful, if possible.When they were picking my stuff up they called at 2:00 and said they would be at my house in 30 minutes. At 6:30 I called to find out where there were and they said they were with a client but they’d be at my house in 12 minutes (3 hours eastern scammer time). They came the next day. Just so you know, I was moving to and from cities in the same state around only 350 miles apart total.

I plan on having a police officer with me if/when they do show up. When I told the dispatcher that, he lost it and told me I could “call all the police you want but they won’t do anything since you signed a contract”. I want these people put away.

STAY AWAY FROM THESE MORALLY BANKRUPT SCAMMERS !!!!

Helpful Hint - when your employees write

your 5 star reviews, you may want to tell them to switch up the made up addresses, since every 5 star comes from Florida, where YOUR company lives.

Move size: 2 Bedroom Home Service cost: $9000

North American Moving Experts with mainly professional and knowledgeable supervisors, personnel, and movers who are properly-informed and truly cautious along side your stuff. If you need packers, we've the splendid ones however this year, which may be actually capable! Managers and the claims branch also are extensively aware of any troubles that emerge at a few level within side the moving approach, along with damaged gadgets or belongings damage due to accidents or unanticipated incidents.

Move size: 4+ Bedroom Home Service cost: $11725

This moving company has been a complete NIGHTMARE to deal with! I initially hired them to move items from my 1200 square-foot two-bedroom condo, along with a small storage unit. My initial estimate was $4,500, and to avoid any hidden charges, I even provided them with a video walkthrough of my condo. The broker even gave me a firm assurance, saying, “There won't be any surprises." However, my experience has been a terrifying rollercoaster of unpleasant shocks.

The movers arrived, and to my surprise, they were unable to fit all my items into their truck. Consequently, I had to leave some belongings behind. Then they dropped a bombshell: the move was going to cost more than twice the initial quote. Feeling cornered, I had to cough up an additional $5700 immediately! I had already sold my condo and had no other option but to move out.

Moreover, I was initially told by the broker that my items were the sole cargo in their truck headed to California, and the delivery would take 7-10 days. To my dismay, I am now stranded halfway across the country, informed that they have 30 days to deliver my items, which are sitting in a warehouse in Illinois! This situation is causing an accumulation of losses, and I'm left wondering where I'm supposed to stay for an entire month.

This company will say anything to coax you into booking a move with them and secure your deposit. As of now, I am still without my belongings and have already spent over $8,000! I've had numerous fruitless discussions with their so-called customer service reps, whose only solution seems to be extracting more and more money from me! Adding insult to injury, I have been informed that there will be more charges upon delivery. If you refuse to pay, they won't unload your stuff. If you're considering this company for your move, I have only one piece of advice: RUN AWAY AS FAST AS YOU CAN!!!

Move size: 2 Bedroom Home Service cost: $4500

North American Moving Experts carried out a wonderful job for us! We simply moved out of a two-bedroom apartment, and it seems to be an enormously annoying situation. North American Moving Experts got here to our rescue and made our hard relocation so tons easier. I used the entire packaging service, and it was once an extraordinary experience. It was once excellent to be in a position to do nothing all through the transfer. They had been in cost of the whole relocation.

Move size: 2 Bedroom Home Service cost: $3850