North American Moving Experts LLC

Do not use this company if you value your time, money, and items. They doubled the move cost two days before pickup. They did not disclose that they are brokers and don’t actually move items themselves but hire other companies to do the work. They tell you everything you want to hear and once you sign a contract everything goes downhill. They make false delivery timelines. They failed to deliver my items within 3 to 5 days as promised. The moving vehicle broke down in route and was stranded on the side of the highway with no timeframe for repair. I rented a U-Haul and met the mover to retrieve my items. I had to pay the full delivery cost before my things were released to me. There are no morals and ethical values associated with this company. They displayed no concern about the customer needs but appeared to be only motivated by how quickly they can be compensated for subpar service. Don’t think twice about avoiding this company.

Move size: 1 Bedroom Home Service cost: $4000

This company is a broker. This was not determine until the Van arrived. We needed to get a moving van from Connecticut to go to Alabama moving an entire household. I signed a contract and the Deposit required was $3,490 which was paid via Credit Card.

Van arrived at my home and the driver recalculated the square footage and said that the amount quoted was incorrect and it would be an additional $1,000 or thereabouts. I provided my credit card to pay the $6000 owed only to be told it had to be in Cash. I didn't have cash. Who has 6000 laying around for moving day? The company took my deposit via Credit card, why cant the balance be paid the same way? We were all scrambling trying to figure this out.

A person in our group though this seemed odd as there was no mention of paying cash in any of the conversations i had had with North American. She took a picture of the Truck "365 Moving and Trucking LLC" . and looked it up on the DOT website and determined they were not licensed to travel INTERSTATE between Connecticut and Alabama WITH HOUSEHOLD GOODS. I have a copy of that as well This broker had used a moving van that was not licensed to do the task at hand. We asked the driver if they had a bill of Lading and they responded no.

We further determined that if the DOT were to stop this van enroute to Alabama.

1. they were not licensed to carry household goods over state lines . 2. that they had NO BILL OF LADING which is a requirement of the DOT.

I was informed that the DOT could confiscate the Van and the entire contents of the van, namely my entire house of furniture.

We declined the van.

North American was clearly in violation of their own contract never mind that i would lose my deposit if i refused the Van.

I want to add that the driver and helpers that came to the house to help with the move were very nice. I have no beef with them other than to say their licenses did not allow the task before them to be performed.

Okay I contact my discover credit card to dispute the payment to North American, Explain the situation and a dispute is generated.

I then has this woman from North American call me and has threatened to have me arrested if I disputed the deposit. that was on September 27 at 2.46 pm. It went to my voice mail.

The dispute begins. Discover credits the amount until the dispute is resolved. Suddenly the charge is back on my card. I then supplied the credit card with photo showing the DOT page for the 365 Moving and Trucking co LLC clearing showing they could not transport my household goods. Its dated November of 2022.

Now when i went back to the same website for the same trucking company on the date i was submitting my information it had been update as of 10/05/2023 that they could now move household goods interstate. My move date was September 27, 2023 which was 8 days before the LATEST change. I had my copies so I sent all the information i had into Discover Card dispute department. At that point the charge has been credited again until further investigation.

This morning I check and the $3490 dollar charge is back on my credit card. When I inquired as to why, I was told I was TRYING TO transport animals and plants in the truck which WAS NOT true and the Van was cancelled, therefore forfeiting my deposit.

I was threatened to be arrested by an employee at the company. What did I do wrong?

BE VERY CAREFUL OF THIS COMPANY .

anyone want to see my documentation contact me

Move size: 3 Bedroom Home Service cost: $3490

Was not expecting North American Experts to subcontract another moving company, Rapid Relocation. Without notice Rapid Relocation showed up a day late and wrote up their own estimate on site. NAE estimate $1585, I made a deposit $585. Rapid Relocation’s estimate $1575. surprisingly looked like NAE’s estimate but they didn’t tell me it was without my deposit. Also I was not told that there were going to be additional fees such as steps (there are none), long carry (no length determined), adjustable fuel surcharge (scratched the 10% out and hand wrote in 12%) and some “others” hand written in that I cannot make out. Final cost $2109. The estimate was written up after our stuff was loaded, too late to challenge. Don’t know whether NAE or RR delivered the stuff because it arrived in a UHaul and the driver would not respond to the question. A few Items arrived damaged. A bicycle looked like it was left out, run over, and reloaded. NME said our items were insured for $10,000. Rapid Relocation’s website says items are compensated for $.60 per pound of item, not their value. Bicycle ~$6. Neither company responded to my calls, emails or texts.

Summary; North American Experts collected the deposit and sent Rapid Relocation which arrived a day late and wrote up their own estimate with unexpected costs. Also the pickup was cash only. Then items arrived a day late and some damaged. Also drop-off was cash only.

My advice is to read the information in the Federal Motor Carrier Safety Administration, www.oig.dot.gov/investigations/household-goods-moving-fraud. They recommend how to choose a mover and look for red flags. I advise not going to sites that require entering your information to get multiple estimates. Find your own moving company.

I was anxious to get things moved so I signed Rapid Relocation’s estimate after my stuff was loaded. If I had read the FMCSA’s advice, I would have not agreed to the estimate AFTER my stuff was loaded and told them “no, unload”. But everything happened so quickly I didn’t have time to think. I can go on wining with more details but instead tell you to go to the link and follow their information.

Good luck.

Move size: Studio Service cost: $2109

Read Yelp, BBB , and other sites about these scam artist . My experience started with a guy who was so full of crap I could smell him over the phone , Eric . Paid this Clown 1000, the next artist And I got into it big time, she was a verifier and bad mouthed me for 45 minutes even about being disabled and a veteran. Her Husband chimed in with the name calling , all on tape, the next person Nancy a Supervisor and I kind of squared it away after I walked through each room and told her what was in it to be moved then she wanted 465.00 more dollars. At this point I thought it was done with the balanced owed 2200. Well the movers came a day late and were not professionals only Semi Drivers looking for extra money . They rented a Uhaul truck to move me , Now another woman comes on and tells me they will pick up my furniture on 22nd the 800 cubic feet . Now I had explained to the supervisor word for word an itemized list of what needed to go. The movers and this woman kept in Phone contact and as the truck started to get a quarter full she calls me to let me know I have reached my total . No furniture loaded only boxes and things we had ready. She needed 4100 more to load them on the Truck. I refused and she called me back several times. Finally I got mad and told her to get my things to me . She left behind My bed , Couch , Two TV s and and end table . Some personal items because I refused to pay more . Three times they sent me different contracts and each time a price increase . Scammers , my grandsons are going after it Sunday, 24th. My furniture was delivered and everything is scratched up and new love seat was taken apart and now does not work and Legs are stripped and will not go back on . Just bought it 4 months ago. The doors are scratched coming in to the house and boxes mashed . I was charged 75.00 dollars for TV boxes the driver knew nothing about ! Nancy ripped me off for that one . I have stopped payment on my checks till my furniture is replaced or restored. This Company is total scam. The five Star you see are from Bots so they can continue to rip people off . All BS and lies . Please do not use this Company for your moving or you will get taken like me and others on here . I even called North American Van lines and they told me this company is not a sister company. By the way I told the Movers and the driver what they do to rip off customers and they said they would not go back. They were mad she told them to leave my furniture. Scam artist at best with this company. You been warned .

Move size: 3 Bedroom Home Service cost: $3200

Do not use this company. Read the better business bureau reviews!! I cancelled my service the day after I put a deposit down, more than 7 days before move. The email was sent to the email address provided in the contract and also made sure to get an email from customer service showing I cancelled. This was September 29 and still have not received a refund and company says they are not refunding me and have not received any of my emails. Still have not received a call from management after requesting a call back. You also do not have the ability to talk to finance even though they say they will call within 72 hours.

Move size: 2 Bedroom Home Service cost: $1153

I read all these great reviews and laugh. Clearly most (if not all) are fake. Most are written in identical styles, punctuation, etc. plus they are all fairly recent and within days of each other. If you want to know the real truth about this company, go to the BBB (Better Business Bureau) website. Almost every single complaint is the same, and if I had not read those, I would have been totally screwed by them as well.

I got a great quote from them, almost too good to be true..it was. I was quoted at 300cft..that’s less than a 5x10 storage unit. For days I kept asking my contact there Chris to please correct that and give me a knew quote as I was absolutely positive it wouldn’t be enough room. He kept trying to tell me it was. After telling him I measured all the furniture, he went as far as telling me that I wasn’t a professional and he had programs that estimated how much space on the truck I would need and it figures in the dimensions of the truck. Wth? Cubic feet is cubic feet no matter what size the truck is and I can do math! After annoying him for almost a week, he came back with a new quote…for 378cft! I had previously got a quote for 500cft around the same price as his 378cft by an actual moving company, not a broker. If I hadn’t done my homework, I would have been so screwed the day of the move by having to come up with more money and hoping I had enough. No telling what the cost the day of would have been.

As I said, if you want to really know all about this company, go to Google or the BBB. Run, don’t walk away from this company!

Move size: 1 Bedroom Home Service cost: $1551

First-class service and is highly recommended. The company offered faultless, efficient and friendly service. Whole team is outstanding at their job. When the items arrived, they were delivered by three cheerful, hard workers, who did their best to make the delivery as swift and easy as possible. We would like the company to give them our sincere thanks. We have moved a lot and can honestly say that the choice of this company has been our best. We think they cannot be bettered.

Move size: 3 Bedroom Home Service cost: $6358

We had a nightmare experience with them. This WILL HAPPEN TO YOU too if you hire them. You talk to a friendly lady that is part of the scam to draw you in. She'll quote you a low price and say it'll get to your destination in 3-5 days. The movers will show up from another company, barely speak English (middle eastern) and tell you you need to buy more space. The price will triple and your stuff will be taken to New Jersey a wait until they have enough going to your area. It'll take a month at least and your boxes marked fragile will be crushed and your furniture will be damaged. This is not a prediction, it's a SPOILER!!

Move size: 1 Bedroom Home Service cost: $4000

DO NOT MOVE WITH THESE PEOPLE. Spoke with a Philip and he was great sold me on getting my stuff moved.There was a charge of $652.00 three times for delivery. Deposit, pickup, and drop off. About 3 days prior to pickup NAM LLC. Contacts me and says that my mom added more stuff so it’ll now be 855.39 at pick up and another 855.39 at drop off with another $325. Extra for deposit. Moving day comes and i had no idea a third party was involved with this move apparently that’s what they do. They charged me an extra 800.00 for this move. I called CS and the lady was rude and told me too bad i have to deal with it. I tried to call Philip who ensured me that this wasn’t a scam and he ghosted me. Ghosted my parents as well as they also used this service to move them. I finally got a hold of Philip and tried to explain to him what was happening and that why did I sign a contract with them at a certain price when that price doesn’t even exist with the actual moving company. He straight up called me a liar. I have so many emails in and not a single answer to any of them. There’s an email into the owner of this company and he never answered either. Just goes to show they don’t care about your stuff only the money they are literally stealing from you. I took spring break off to get my stuff and had only one day with plans as they were to come on that Thursday. Jimmy from 365 moving called me andSaidthat Wednesday night they would be there Thursday. Thursday came and went. I get a call the one and only day i had plans staying i had 1/2 hour to get to my house and i told them i had plans and they knew this was the only day I’m not available. Jimmy was rude and hung up on me. Fast forward two weeks later i finally got my stuff. The movers were very nice and hard working. I have no complaints except they need to find a better place to work at or start their own company. I’m seeing a regular pattern of $800.00 extra having to be paid to the trucking company. Just thinking it’s scammy. I was told my cost wouldn’t go up but it did an extra $800.00. I told NAM LLC. I didn’t have that kind of money and she told me to take it up with the moving company. You are the moving company i told her and she hung up on me. Philip told me he doesn’t work for scammy companies well sir yes you do and the fact you don’t contact anyone back is just wrong. 365 trucking and moving moved my stuff with other peoples stuff and i had no idea. Whose to say the other people didn’t have bed bugs or roaches and now i possibly do. Thanks. Just the worst experience ever and please read all the reviews to this company because they all are very similar. This is their practice on conducting business. You’re treated really good till that third party comes in and then you are beneath them and they won’t answer your calls or emails. The movers actually had to come back after being on the road 40 minutes as he delivered someone else’s stuff to me. Wonder what of mine got delivered to someone else. How many times that has happened. Just STAY AWAY. They came in a Uhaul truck that i could have rented and quoted only c $900.00 for the whole move with 4 days of rental and whatever extra for gas. Way cheaper and way less of a headache. STAY AWAY if you don’t want to be scammed.

Move size: Partial Move Service cost: $3400

I'll start off by saying my driver started going to random people in my neighborhood asking to use their trucks to help move my items. That's after they charged me an add of 1100. And before I was forced to sign a contract he told me I wouldn't be getting a copy of. The customer service agents are even worse than the driver. They are ignorant and all they do is yell. They do not help. A contract with this company is a death sentence on your peace of mind and bank acct.

Move size: Partial Move Service cost: $3300

THIS COMPANY IS A SCAM!!! They will tell you what you want to hear, just to get your money. I spoke with someone in "sales" who told me I would have my own truck, the cost would be exactly what was agreed upon and my rep would be there for me the whole way. Yeah right! until some 3rd party carrier shows up, looking like thugs, DEMANDING $2,400 extra BEFORE they even loaded the truck. The only reason I allowed this move to continue is because at that point I had no choice. SHAME ON YOU ALL! YOU ARE THIEVES AND LIARS! Karma is real. DO NOT EVEN ANSWER THE PHONE FOR THESE CLOWNS!

Move size: 2 Bedroom Home Service cost: $5758

This company is THE WORST!! They are a broker but they don’t tell you that. They quoted me a price of $5,000.00 but by the time they put all my belongings on the truck they said I owed 10,000.00… Chris Davis was really sweet in the beginning when they wanted me to sign the contract but after that you could never get him. They picked up my things 2 days late and delivered my things a week late. They told me that the contract said they have 30 days to deliver my furniture!! The company that they brokered to is call 365 Movers. The manager (Jimmy) was scratching his privates the entire time he was at my house and went into the bathroom to use the toilet for 15 minutes and then washed up. They broke up a lot of my furniture. They gave me a fake certificate of insurance. The Insurance company said they don’t know who they are. STAY AWAY FROM THIS COMPANY!!! REMEMBER I WARNED YOU!!!

Move size: 3 Bedroom Home Service cost: $10000

DO NOT BOOK AT ALL. ONLY BOOK AT YOUR OWN COST.

II booked my moving through North America Moving experts (which in itself was a horrible experience) and they hired another company that outsourced to them without letting us know. So if you read these reviews and decide to go to another company, I recommend asking WHO will handle your stuff and if they outsource their work.

I had requested moving from California to Seattle for 1 bedroom, first they come and ask for extra money and keep changing the quote every time. They will never do a house tour, one representative, Christina contacted me first asked me for the list of items which I provided them. Then on the day of move, they survey and tell me you're exceeding the sq ft storage capacity and charged an extra 500$. Okay fine, on with it, they say that your delivery will be done in 5-6 business days and I accordingly booked my travel, but then no calls, no one answering any call. The delivery came after 25 days!!!!!! I didn't have a home or any bed so I had to take favours from my friends until the delivery arrived, and then they come here and ask for another 500$, just for assembling back my items (which btw was already included in the initial cost).

In summary don't use North American Moving Experts or the Hermes Moving company at all.

Move size: 1 Bedroom Home Service cost: $3000