New Leaf Moving Group

DO NOT USE NEW LEAF MOVING GROUP. I booked my move with New Leaf Moving Group more than a month in advance and paid the deposit upfront. They let me know they could not guarantee a specific pick up or delivery date but they gave me a time period of two days for the pick up window. They called me the day before to let me know they would be coming the following day between 4-7pm. I waited until about 8pm and then called (no one answered). Eventually I got a call saying they would come at 9:30pm. I then got another call saying they weren't coming that evening. That went back and forth four times between if they were coming, or not coming that evening. They eventually said they couldn't come that night and would come the next day. The following day I called and they let me know they couldn't make it that day and would come two days from then. I explained that would not work for me because I was flying to the new state I was moving to the following day. I spoke to multiple people that day who told me different stories about where they were coming or not. Eventually by about 1pm that day they let me know that they messed up and wouldn't be able to pick up my move EVER. They offered a refund and no apology and acted like they didn't just complete screw me over. I ended up having to rent a moving van and drive 12 hours through the night to get to my destination. DO NOT WORK WITH THIS BUSINESS. They contract to local delivery companies who are not organized and do not care at all about fulfilling their duties. They have no control over your move and I had the worst experience possible with this company.

Move size: 1 Bedroom Home Service cost: $2000

We tried using New Leaf Moving group for our interstate move. They took an inventory of our items and gave us a quote of (they said) max $ 5500, where we paid $1500 upfront and the rest was to be paid to the movers

The movers were the typical scammers. Didn't come on the day they said, didn't communicate with us when they were coming and after phoning them an hour after each new promised time slot.

When they arrived, although we had the agreed volume of items, the movers tried to ask for $7000. They said it was because we had bags (these were heavy duty moving duffle bags, much easier than boxes) and because we were on 23th floor. We had already told new leaf moving group that we had bags. This was in the agreed price. We also continually told them we were high up and had booked the service elevator for the move -we had to keep changing this booking because they never turned up when they said they would but we did have it booked at the time they finally showed up.

New leaf are a brokerage and they contracted the job to a moving company called 'Cheetah Moving' who don't have an DOT number. When I enquired about their DOT number, New Leaf told me it was 2480884 which is registered to a moving company called White Gold Moving. When I questioned them about this they told me that it was that same company operating under a different name. I have looked up White Gold Movers and it seems that many others have experienced the same thing.

https://www.yelp.com/biz/white-gold-moving-and-storage-gardena

We didn’t use them because movers were unreliable and aggressive and obviously trying to extort us. We asked new leaf for our deposit back but they are refusing, saying we refused the move. There is no way I would give my stuff to these guys, looking up white gold movers multiple people have said that these movers stole from them.

Move size: 1 Bedroom Home Service cost: $5500

I paid a deposit 3 months in advance for a move across the country over Memorial Day weekend. They never showed and called to cancel the day after the scheduled move. They sent my deposit refund check (the only way they would provide a refund was a check via the mail) to the wrong address and tried to tell me I needed to wait for them to receive the check back in order to send it to the correct address. Moving is stressful enough, let alone when you are scrambling to find a replacement over a busy holiday with a National truck shortage and out a significant amount of money. I just want my money back and never to have to deal with this company again and hopefully this helps so no one else deals with them either.

Move size: Partial Move Service cost: $1700

When I was looking to hire New Leaf to find me a mover (they are a BROKER NOT A MOVING COMPANY) they always answered the phone and were very attentive, then after making the deposit and signing the contract, no more communication. I had to track them down for details and the name of the movers. Then New Leaf cancelled my order the day before the pickup and had no back up plan. Then they never reached out to me, I had to keep calling and finally spoke to someone how could not even explain what happened. This was a horrible experience when moving is already an emotional time. I have never been treated so badly and the customer service team are all uneducated, unfeeling people. I highly recommend NEVER using this company.

Move size: 4 Bedroom Home Service cost: $16000

Moving across country using New Leaf Moving Group was a truly horrible, extremely stressful experience. They subcontracted to Cobra Van Lines, who a quick search shows is indeed a problematic company. After signing the contract with New Leaf, the very professional sounding persuasive rep, who gives out his "personal" cell and email would answer no further calls or emails.

The pickup in Chicago was done by clear talented pros. They did however, make me sign an additional contract after my house was loaded on the truck - at which point, there didn't seem to be a lot of choice.

The delivery was horrific. My things were going into storage and I had checked ahead to see if a 53ft trailer would fit. It would, the storage people have been there awhile and had numerous semis come through. After rescheduling several times, the Cobra driver (another subcontractor, not really even a Cobra employee) said his truck wouldn't fit. Without speaking to me, or getting my permission (I could have changed storage companies at that point) he had my things moved to a smaller truck and told me I owed him $1000 right now. The storage company was shocked that a mover would behave in that manner. I got New Leaf on the phone and they backed up the mover. (BTW - I never saw the big rig, and am not convinced my things were ever on one in my destination area.) New Leaf was wrong about a semi not fitting - but even if they were right - they semi could have been parked along the street also.

Finally, New Leaf lowered the payment to an additional $650 and agreed to pay $300 of it. I thought that at this point, paying an additional $350 was the best I was going to get and agreed to pay it. When the unloading started, it was explained to me that first they would need to remove the belongings of another drop they were doing, which was after mine. Perhaps this was the reason my things were moved to a smaller truck?

I had gone with New Leaf for their initial price quote. This was a big mistake - after additions in my starting point and delivery, they were much higher. If I had to do it over again, I would go with an established mover, not a broker. New Leaf professionalism and competent manner is limited to interactions before you sign the contract. Save yourself a lot of stress- do not use them.

Move size: 3 Bedroom Home Service cost: $7500

Be aware that New Leaf are brokers who do not actually perform moving services. Customer service phone line was hit or miss. I would call at 2:00pm ET, no answers. Had to call on average 5 times before New Leaf representative would pick up. They advertised that they handle small moves; our small move from FL to IL was turned over to Bristol Movers out of NJ who charged more than 30% times the original quote("binding estimate" $2540, final charges $3353) and delivered a chest with broken foot, dresser missing a drawer pull, floor lamp broken, and painting damaged by what looked like someone stepping on it. So far. I would recommend you get a moving company who actually moves your stuff. Move also took 2 weeks- while we had the time, if there's any time sensitivity, better to get a company with some assurance of how quickly stuff will come. Be sure not to pack photos or any other temperature sensitive items.

Move size: Partial Move Service cost: $3353

THIS COMPANY IS A SCAM!!!! DO NOT USE!!! If I could give them 0 stars I would.

Short Version: They were 100% non-responsive the day before my move. I did not even find out timing for my move until 12 hours prior. Our estimate that we were given was for roughly 2K and when the movers showed up they said we have everything written down correctly for our inventory but that we were going to need to pay an ADDITIONAL 7K (yep almost x4 more of what our estimate even was) because of stairs (even though we clearly stated what our stair situation was when writing down our estimate), they gave us a truck much larger than what was needed for the move and so it was on us to pay for the extra square footage even though we did not request this large of a truck at all, and additional labor costs they said there were only 2 movers when typically there are 4 (again not a request by us, it was the companies on fault).

So some how we inventoried everything our move correctly but they wanted to scam us out of an additional 7K on top of the 2K they were already charging us for a move that was only 2 hours from point A to B...We called customer service and the also could not explain to why our estimate was so far off from what they were trying to charge us upon showing up! I have plenty additional information/screenshots/receipts I can add to prove all of this. DO NOT FALL FOR THESE SCAMMERS!!!!

Move size: 2 Bedroom Home Service cost: $9200

I would recommend New Leaf. They were up front about challenges this summer with a driver and truck shortage nationally (which I've seen on the news as well). I called frequently to check on our status and the CSR were always polite, professional and even apologetic. Alex and Max were

wonderful on delivering our belongings. They, too, were polite, professional and personable. Our belongings were in good shape when received. It was a very difficult location to get the truck in and to reach (steps, truck had to be parked a distance away). Never heard one complaint.

Move size: 2 Bedroom Home Service cost: $4000