New Leaf Moving Group

Do not use this company!!!! They changed their estimate 4 times and they made me to pay $4000 more than what we agreed on. The sales guy tricked me by changing the size of the boxed to small from medium before I sign the document. I wished that would be it, but when they delivered my items in LA , I found out there are missing my all my Snowboard, Wakeboard equipments, Chair and Sofa in the value of $8000 and then they try to settle with $150 . I couldn't reach to sales person as soon as I signed the contract and nobody from the company is contacting me regarding my missing/stolen…Read more

Move size: 1 Bedroom Home Service cost: $7000

TLDR - don't waste your time and money with this so-called "company." Any positive review that you read about New Leaf Moving Group should be scrutinized and met with skepticism. We fell for the trap of reading positive reviews and thinking this company was reputable, when, in fact, they simply paid for fake reviews and scammed their customers. Here are the reasons why no one should ever hire New Leaf Moving Group.

1) They are merely a broker and hire scammers and criminals as the actual movers. For us, they hired Inch Perfect Logistics, owned by Vanessa Gonzalez, who has had multiple moving companies shut down for taking customers' belongings, storing them in empty warehouses for months at a time without ever delivering items, and even stealing and selling goods.

2) Their sales rep required that we put down a deposit worth of the total bill, to initiate the service. A deposit IS NOT industry standard! You should run away any time a moving company asks for a deposit. Besides that, there were so many lies when they were trying to sell to us (underestimate, claim that they own trucks, promised one week delivery, arranged to pick up our car but never showed up, customer service will be with us along the way...). I can go on and on.

3) They continuously lied to us about when we would receive our belongings from the moving company, but it turned out that they didn't know where our stuff was. It was actually sitting in a warehouse in New Jersey, mixed with other customers' stuff, and we found out only because the owner of the warehouse (who was not Inch Perfect) called my wife who left our number on all of our boxes.

After two months of calling New Leaf's customer service department without any luck, we finally realized we were completely scammed. Long story short, we hired another reputable mover and received our belongings after three months. New Leaf Moving Group did issue us a refund of the deposit, but they made our move incredibly painful by hiring a third-party criminal to collect our stuff, charging us a deposit upfront, and lying to us about the delivery progress. I could not more strongly advocate for people to not use this company. Go with a more reputable moving company like Mayflower instead.

Move size: 1 Bedroom Home Service cost: $6000

They are contractors who take a large fee and then subcontract to 2-bit companies like Moving Forward Express. When the big lug Josh from Moving Forward arrived, he threatened me saying I had to pay more money or he would leave. It was seriously one of the worst experiences I've ever had with another person. Many of my items arrived damaged and New Leaf could have cared less. They gave me $250 and said I was luck to get that. Do yourself a favor and hire a reputable company.

Move size: 2 Bedroom Home Service cost: $14000

This company is not one you should use for long distance moving. My parents used them for moving their belongings from Indianapolis to Arizona. Only to find most of the items had been damaged. When they tried reaching out to the company in regards to the situation, they stopped answering the phone. Totally unprofessional!! And definitely not a good look !! I would never recommend New Leaf moving group to anyone!! Do to poor customer service , negligence, and damaged property. Overall rating would be in the negative for me .

Move size: Studio Service cost: $1200

The two most important things for me when hiring movers are quality and professionalism. New Leaf had both in spades. They care so much about their customers and made me feel so confident trusting them with my belongings. Their team was highly efficient and so friendly. I can’t believe how professionally they handled everything. Usually with movers the more you pay the better the quality but New Leaf was VERY affordable and they still performed my move perfectly. I’m not kidding when I say this is the best move I have ever had.

Move size: 4 Bedroom Home Service cost: $4188

We had such a wonderful experience with New Leaf Moving Group. The staff is so wonderful and they always kept me updated through the whole move. We moved quite a distance so knowing how things are going was really helpful. It made me feel so comfortable. When I had questions it was easy to get ahold of them and they were super informative. They were timely both for pick up and drop off. I couldn’t have asked for a more efficient move. They really treated our things with care and treated us with wonderful customer service. I highly recommend New Leaf.

Move size: 3 Bedroom Home Service cost: $5020

I had this company move my mother in law. They were really great. Handling senior moves can be difficult but they were unbelievable empathetic, kind, and skilled. These guys are the best. They go above and beyond for their clients. They are also wonderful communicators and do everything they can to make sure you understand every step of the process. They were worth every penny we paid. I highly recommend them especially if you’re planning a move for an elderly family member.

Move size: 1 Bedroom Home Service cost: $1735

I started by contacting this company for storage services. At the beginning of the pandemic we were out of work and had to relocate to be closer to family so we wanted to put our furniture and belongings into storage while we figured out our next steps. They picked up our furniture and were very careful while handling it and getting it loaded. The guys made sure that nothing was left behind and that the truck was packed tightly and securely before they left. They did a really great job and I felt confident that our things would be in good hands.

Since then we’ve decided to completely relocated and so I just recently contacted New Leaf again to arrange to have the items moved to us. They were so nice and the prices were much more affordable than I expected. Our items will be delivered to us next week but I have ever confidence that New Leaf will do a great job. They have really impressed us. Thank you so much guys! I greatly appreciate your help and professionalism.

Move size: 2 Bedroom Home Service cost: $1500

Moving can be very stressful but this company made it very easy for me. They moved me within the time frame I planned and worked very hard to make sure everything went smoothly.

Their front desk staff answered all my questions and made me feel very comfortable about trusting them with my stuff. The movers were very professional and packed everything with a lot of care. They also wrapped all the furniture. They were hard working and finished everything much faster than I expected. I will be using them again for my next move.

Move size: 4+ Bedroom Home Service cost: $6150

All I can say is that New Leaf is absolutely outstanding. We sold our house in one state and relocated across country. They were able to carefully sort out everything and make sure that all of our items safely made it to our new home. If they had questions they always asked us and never assumed. They also wore masks and did everything they could to handle the move effectively. I would definitely recommend this company and use them again. They deserve an A+ and far more than 5 stars.

Move size: 3 Bedroom Home Service cost: $3973

Right from the very first call I was pleased with this company and the way they do business. The sales staff was informative and gave us plenty of options to choose from. They responded quickly when I had questions and did everything they could to be as informative as possible.

The movers were just incredible. They took great care of my things and packed and loaded with so much care. They really treated everything as if it were there’s. They did an awesome job with everything and didn’t damage even the most fragile of items.

As far as I’m concerned this was a perfect move and I would highly recommend this company after such a positive experience.

Move size: 2 Bedroom Home Service cost: $3450

The last thing I wanted to have to do was move during a pandemic but unfortunately, that was exactly what happened. I was scrambling to find movers and keeping my fingers crossed that they were movers I could trust. I consider myself lucky to have found New Leaf Moving Group.

They were the best movers I have ever used. They were so kind and their attention to detail was incredible. They protected everything and didn’t loose or break a single item. I also appreciated that they hire quality movers. They were nice people and great communicators. I am very grateful I found them

Move size: 3 Bedroom Home Service cost: $2230

New Leaf Moving deserves all of the praise I can get. I wish there were more than a 5 star rating on here because they earned it.

I hired New Leaf to help relocate my mother from her home of 45 years to a senior living facility. It was obviously a difficult move for her and so I decided to take care of hiring the movers as well as being there while they packed and moved everything. Let me just say this if you need a company you can trust with a senior move this company is amazing. They made my mother feel so comfortable and got everything to her new home safely. We are forever grateful.

Move size: 2 Bedroom Home Service cost: $1500

I just want to start off by saying that I’m really grateful to New Leaf because they took my move at the last minute. It was also pouring rain during the day of my move and their crew didn’t hesitate at all. They not only kept my things safe but kept them dry. The whole loading process of my move only took about 3 hours which was really impressive given how much stuff we had. They did the work with a great attitude and smiles on their faces despite the difficult weather. I consider this to be amazing customer service and beyond a 5 star experience. I will definitely use them again.

Move size: 2 Bedroom Home Service cost: $2450

I was having a really hard time finding movers. I had a specific time frame and everyone I called seemed to be unavailable for the date and time I needed it done. I was starting to worry but decided to call a few more places and eventually reached New Leaf Moving Group. Luckily, they were able to get me on their schedule and it was smooth sailing after that. The movers were highly skilled and just amazing. Our move was a bit tricky but they didn’t damage or bump anything. I highly recommend New Leaf Moving Group. My move could not have been better.

Move size: 3 Bedroom Home Service cost: $2000

Didn’t scratch or break anything! LOL honestly that was most important to me so I’m glad they were able to give me some peace of mind. Aside from that I am really happy that I went with New leaf moving group because they were pretty professional throughout the entire moving process. It really seemed as if the crew had done this a million times! They also were willing to work with me for pricing as well! If you need a solid moving company I would definitely check them out!

Move size: 2 Bedroom Home Service cost: $800

I just moved out of an apartment that was on the 3rd floor and I knew from the start that it was going to be a nightmare. I decided to hire a moving company so that I didn’t have to deal with it myself. I got really lucky wen I found New Leaf Moving Group. They were not only highly professional but they made my difficult move look like a walk in the park. I couldn’t believe the level of experience and skill they had. I 100% mean it when I say this is the best moving company that I have ever used. I have no doubt I will be hiring them again. Anyone who is planning a move should reach out to these guys.

Move size: 3 Bedroom Home Service cost: $6895

HORRIBLE Experience and Customer Service! This company will do all they can until they have your money then you won’t t be able to reach anyone. Very poor customer service and rude and very unreliable to say the least. 2 no shows no call no update for my car pickup which never happened. quote 2200 but they tried to charge me 8,000 on the move day with no real valid explanation. They arrived in a van and told me there was not enough room for my inventory. Then said I refused the pickup after they left. The way they handled the situation was just wrong and not my fault but They refused to return my deposit and they cant provide a date for my pickup so I lose my money or hope I get moved one day. I would never use this company again nor would I recommend this company!

Move size: 2 Bedroom Home Service cost: $3000

First of all, this company is a broker, they bid out your move, they do not have employees that move you. My review is for New Leaf Moving Group not the actual moving carrier. I was originally given a competitive price for my move and a 3-10 day window for my items to arrive. This was a long distance move from Chicago to Alabama. After the contract was signed, it’s been all downhill from there. When the movers arrived they tried to charge me an extra $2000 for moving my belongings due to what they said were errors on the part of New Leafs estimators. It has now been 12 days since I was available to take delivery of my items and they still have not arrived. After finally calling the actual carrier who have my items, somewhere unknown, they said New Leaf lied to me and the company actually has 30 days to bring my belongings to me not 3-10. I have never been contacted via phone by anyone from New Leaf as to the status or delivery date of my items. The only contact they’ve had is via email and even then, only when I initiated a contact to them as to where my stuff is. So here I am no belongings, no idea of when they might arrive. DO NOT USE THIS COMPANY

Move size: 1 Bedroom Home Service cost: $3500