New Leaf Moving Group

I just moved out of an apartment that was on the 3rd floor and I knew from the start that it was going to be a nightmare. I decided to hire a moving company so that I didn’t have to deal with it myself. I got really lucky wen I found New Leaf Moving Group. They were not only highly professional but they made my difficult move look like a walk in the park. I couldn’t believe the level of experience and skill they had. I 100% mean it when I say this is the best moving company that I have ever used. I have no doubt I will be hiring them again. Anyone who is planning a move should reach out to these guys.

Move size: 3 Bedroom Home Service cost: $6895

HORRIBLE Experience and Customer Service! This company will do all they can until they have your money then you won’t t be able to reach anyone. Very poor customer service and rude and very unreliable to say the least. 2 no shows no call no update for my car pickup which never happened. quote 2200 but they tried to charge me 8,000 on the move day with no real valid explanation. They arrived in a van and told me there was not enough room for my inventory. Then said I refused the pickup after they left. The way they handled the situation was just wrong and not my fault but They refused to return my deposit and they cant provide a date for my pickup so I lose my money or hope I get moved one day. I would never use this company again nor would I recommend this company!

Move size: 2 Bedroom Home Service cost: $3000

First of all, this company is a broker, they bid out your move, they do not have employees that move you. My review is for New Leaf Moving Group not the actual moving carrier. I was originally given a competitive price for my move and a 3-10 day window for my items to arrive. This was a long distance move from Chicago to Alabama. After the contract was signed, it’s been all downhill from there. When the movers arrived they tried to charge me an extra $2000 for moving my belongings due to what they said were errors on the part of New Leafs estimators. It has now been 12 days since I was available to take delivery of my items and they still have not arrived. After finally calling the actual carrier who have my items, somewhere unknown, they said New Leaf lied to me and the company actually has 30 days to bring my belongings to me not 3-10. I have never been contacted via phone by anyone from New Leaf as to the status or delivery date of my items. The only contact they’ve had is via email and even then, only when I initiated a contact to them as to where my stuff is. So here I am no belongings, no idea of when they might arrive. DO NOT USE THIS COMPANY

Move size: 1 Bedroom Home Service cost: $3500

New Leaf gave us absolutely phenomenal service. They are highly professional and really know what they’re dong. To start with they arrived right on time. They were careful with all of our things and made sure that the truck was packed as tightly as possible to avoid anything getting broken. They did everything very quickly. I couldn’t believe how fast these guys moved. They’re also very efficient. You can just tell that their movers have been doing this for a very long time. I highly recommend them. I just wanted to take the time to say thank you again. This was the simplest move I could have had.

Move size: 1 Bedroom Home Service cost: $3650

We are relocating from CA to FL and called this company among other reputable moving companies. Nick was very quick to say we are the #1 in the business and will beat the price of anyone. Well, did not have enough time the first time to go through all the details of the items we were going to move. Called Nick back a week later. Of course, Nick's price has gone up by a few thousand since it's the busiest time we are planning to move. I agreed to go over the items anyway to get the final quote from Nick. He sounded like a genuinely nice person who cares about your move, up until you said I needed a bit more time to make your decision. Nick got furious that I was going to leave the #1 company and still needed time to think. There was no need for me to call back if I wasn't going to make the decision right now. Clearly, a pushy salesperson who was trying to close the deal and really did not care about the customer.

Move size: 4 Bedroom Home Service cost: $10300

Would give zero stars if I could. This company is borderline criminal, and quite possibly actually criminal. They are a moving broker, meaning they find out what you need, place your contract on a list where subcontractors can buy it, skim their fee off the top, and peace out. We have been waiting for our stuff for over two weeks now. They keep telling us they will give us an update soon, then their updates are that they tried to contact the carrier, but weren't able to, and will try again in like 5 days. We also learned that the subcontractor is probably committing insurance fraud, meaning New Leaf works with people willing to break the law to make a buck. These subcontractors damaged some of our furniture while we were watching them load our stuff, then they left random things behind, including rolls of tape, their half-empty Gatorade bottles, and more. Also, their customer service never answers the phone, and just reads the same script on the off chance that you get a hold of them. I am 95% confident that any positive review on here is either a freak accident or actually a fraudulent review by the company themselves. Take your money and RUN away from New Leaf.

Move size: 2 Bedroom Home Service cost: $7200

I implore all movers, do not use new leaf moving, do not use new leaf moving, do not use new leaf moving. They have horrible communication practices and fail to meet their own specified time periods for informing customers of what's happening and when. My quote also skyrocketed after the initial call to get a bid and sign up. Customer service rarely answers the phone (but if you call and press 1 for a quote then you'll get a human being on the line because they will be trying to swindle you out of money). New Leaf customer service won't answer the phone, didnt return Vmails and won't give highly relevant information about your move in a timely fashion. But they will take your money up front and again at the time they do their "quality assurance" call 2-5 days prior to scheduled pick up (but you don't really know when they pick up because they don't tell you). They tell you over and over it's a 3-day window and they'll call you 1 day ahead of that window, but then they didn't call me to tell me which day -- I called them and they gave the tired "oh, we're so busy" excuse... When I asked for my move day, they told me the day but not the time - I had to wait a couple more days for that piece of info. But that info never came my way even by 5pm the day before I was supposed to move!!! That was it for me. This is a shameful operation. Reviews are getting worse. My experience was awful. Do not use a broker. Call a reputable carrier directly. New leaf is awful and I'll be pursuing action to reclaim money for services never rendered because I totally lost faith that they would actually get this alleged carrier to show up to move my family. Do not use this company. Period.

Move size: 4+ Bedroom Home Service cost: $15000