New Leaf Moving Group

New Leaf gave us absolutely phenomenal service. They are highly professional and really know what they’re dong. To start with they arrived right on time. They were careful with all of our things and made sure that the truck was packed as tightly as possible to avoid anything getting broken. They did everything very quickly. I couldn’t believe how fast these guys moved. They’re also very efficient. You can just tell that their movers have been doing this for a very long time. I highly recommend them. I just wanted to take the time to say thank you again. This was the simplest move I could have had.

Move size: 1 Bedroom Home Service cost: $3650

We are relocating from CA to FL and called this company among other reputable moving companies. Nick was very quick to say we are the #1 in the business and will beat the price of anyone. Well, did not have enough time the first time to go through all the details of the items we were going to move. Called Nick back a week later. Of course, Nick's price has gone up by a few thousand since it's the busiest time we are planning to move. I agreed to go over the items anyway to get the final quote from Nick. He sounded like a genuinely nice person who cares about your move, up until you said I needed a bit more time to make your decision. Nick got furious that I was going to leave the #1 company and still needed time to think. There was no need for me to call back if I wasn't going to make the decision right now. Clearly, a pushy salesperson who was trying to close the deal and really did not care about the customer.

Move size: 4 Bedroom Home Service cost: $10300

We tried using New Leaf Moving group for our interstate move. They took an inventory of our items and gave us a quote of (they said) max $ 5500, where we paid $1500 upfront and the rest was to be paid to the movers

The movers were the typical scammers. Didn't come on the day they said, didn't communicate with us when they were coming and after phoning them an hour after each new promised time slot.

When they arrived, although we had the agreed volume of items, the movers tried to ask for $7000. They said it was because we had bags (these were heavy duty moving duffle bags, much easier than boxes) and because we were on 23th floor. We had already told new leaf moving group that we had bags. This was in the agreed price. We also continually told them we were high up and had booked the service elevator for the move -we had to keep changing this booking because they never turned up when they said they would but we did have it booked at the time they finally showed up.

New leaf are a brokerage and they contracted the job to a moving company called 'Cheetah Moving' who don't have an DOT number. When I enquired about their DOT number, New Leaf told me it was 2480884 which is registered to a moving company called White Gold Moving. When I questioned them about this they told me that it was that same company operating under a different name. I have looked up White Gold Movers and it seems that many others have experienced the same thing.

https://www.yelp.com/biz/white-gold-moving-and-storage-gardena

We didn’t use them because movers were unreliable and aggressive and obviously trying to extort us. We asked new leaf for our deposit back but they are refusing, saying we refused the move. There is no way I would give my stuff to these guys, looking up white gold movers multiple people have said that these movers stole from them.

Move size: 1 Bedroom Home Service cost: $5500

I paid a deposit 3 months in advance for a move across the country over Memorial Day weekend. They never showed and called to cancel the day after the scheduled move. They sent my deposit refund check (the only way they would provide a refund was a check via the mail) to the wrong address and tried to tell me I needed to wait for them to receive the check back in order to send it to the correct address. Moving is stressful enough, let alone when you are scrambling to find a replacement over a busy holiday with a National truck shortage and out a significant amount of money. I just want my money back and never to have to deal with this company again and hopefully this helps so no one else deals with them either.

Move size: Partial Move Service cost: $1700

Would give zero stars if I could. This company is borderline criminal, and quite possibly actually criminal. They are a moving broker, meaning they find out what you need, place your contract on a list where subcontractors can buy it, skim their fee off the top, and peace out. We have been waiting for our stuff for over two weeks now. They keep telling us they will give us an update soon, then their updates are that they tried to contact the carrier, but weren't able to, and will try again in like 5 days. We also learned that the subcontractor is probably committing insurance fraud, meaning New Leaf works with people willing to break the law to make a buck. These subcontractors damaged some of our furniture while we were watching them load our stuff, then they left random things behind, including rolls of tape, their half-empty Gatorade bottles, and more. Also, their customer service never answers the phone, and just reads the same script on the off chance that you get a hold of them. I am 95% confident that any positive review on here is either a freak accident or actually a fraudulent review by the company themselves. Take your money and RUN away from New Leaf.

Move size: 2 Bedroom Home Service cost: $7200

I implore all movers, do not use new leaf moving, do not use new leaf moving, do not use new leaf moving. They have horrible communication practices and fail to meet their own specified time periods for informing customers of what's happening and when. My quote also skyrocketed after the initial call to get a bid and sign up. Customer service rarely answers the phone (but if you call and press 1 for a quote then you'll get a human being on the line because they will be trying to swindle you out of money). New Leaf customer service won't answer the phone, didnt return Vmails and won't give highly relevant information about your move in a timely fashion. But they will take your money up front and again at the time they do their "quality assurance" call 2-5 days prior to scheduled pick up (but you don't really know when they pick up because they don't tell you). They tell you over and over it's a 3-day window and they'll call you 1 day ahead of that window, but then they didn't call me to tell me which day -- I called them and they gave the tired "oh, we're so busy" excuse... When I asked for my move day, they told me the day but not the time - I had to wait a couple more days for that piece of info. But that info never came my way even by 5pm the day before I was supposed to move!!! That was it for me. This is a shameful operation. Reviews are getting worse. My experience was awful. Do not use a broker. Call a reputable carrier directly. New leaf is awful and I'll be pursuing action to reclaim money for services never rendered because I totally lost faith that they would actually get this alleged carrier to show up to move my family. Do not use this company. Period.

Move size: 4+ Bedroom Home Service cost: $15000

DO NOT USE NEW LEAF MOVING GROUP. I booked my move with New Leaf Moving Group more than a month in advance and paid the deposit upfront. They let me know they could not guarantee a specific pick up or delivery date but they gave me a time period of two days for the pick up window. They called me the day before to let me know they would be coming the following day between 4-7pm. I waited until about 8pm and then called (no one answered). Eventually I got a call saying they would come at 9:30pm. I then got another call saying they weren't coming that evening. That went back and forth four times between if they were coming, or not coming that evening. They eventually said they couldn't come that night and would come the next day. The following day I called and they let me know they couldn't make it that day and would come two days from then. I explained that would not work for me because I was flying to the new state I was moving to the following day. I spoke to multiple people that day who told me different stories about where they were coming or not. Eventually by about 1pm that day they let me know that they messed up and wouldn't be able to pick up my move EVER. They offered a refund and no apology and acted like they didn't just complete screw me over. I ended up having to rent a moving van and drive 12 hours through the night to get to my destination. DO NOT WORK WITH THIS BUSINESS. They contract to local delivery companies who are not organized and do not care at all about fulfilling their duties. They have no control over your move and I had the worst experience possible with this company.

Move size: 1 Bedroom Home Service cost: $2000

When I was looking to hire New Leaf to find me a mover (they are a BROKER NOT A MOVING COMPANY) they always answered the phone and were very attentive, then after making the deposit and signing the contract, no more communication. I had to track them down for details and the name of the movers. Then New Leaf cancelled my order the day before the pickup and had no back up plan. Then they never reached out to me, I had to keep calling and finally spoke to someone how could not even explain what happened. This was a horrible experience when moving is already an emotional time. I have never been treated so badly and the customer service team are all uneducated, unfeeling people. I highly recommend NEVER using this company.

Move size: 4 Bedroom Home Service cost: $16000

DO NOT USE THIS COMPANY. This was one of the worst experiences I’ve had to date. At first, New Leaf was great - Josh has great selling skills and i fully believed i had made a good decision for my planned cross country move. However, once i made my initial deposit, everything changed. The communication was so bad I’ve never experienced anything like it. I called several times to ask about full coverage insurance, which i had to go through them to obtain, and never received a response. Each time i waited on hold for at least an hour with customer service and when i finally got ahold of someone, they told me someone would call me back with an answer (which they never did) and treated me as an inconvenience. The final straw was when they canceled my move at 8pm the night before it was scheduled. They gave me no alternative, just canceled it entirely. Because it was after business hours, i couldn’t call anyone else or try to figure out alternatives until the following morning. Not only did i have to change my flights, i had to ask my landlord to let me stay a few extra days and reach out to my new job regarding my first day. Overall, I think 1 star is generous - it was an absolute nightmare. Do not use this company.

Move size: Studio Service cost: $2500

Moving across country using New Leaf Moving Group was a truly horrible, extremely stressful experience. They subcontracted to Cobra Van Lines, who a quick search shows is indeed a problematic company. After signing the contract with New Leaf, the very professional sounding persuasive rep, who gives out his "personal" cell and email would answer no further calls or emails.

The pickup in Chicago was done by clear talented pros. They did however, make me sign an additional contract after my house was loaded on the truck - at which point, there didn't seem to be a lot of choice.

The delivery was horrific. My things were going into storage and I had checked ahead to see if a 53ft trailer would fit. It would, the storage people have been there awhile and had numerous semis come through. After rescheduling several times, the Cobra driver (another subcontractor, not really even a Cobra employee) said his truck wouldn't fit. Without speaking to me, or getting my permission (I could have changed storage companies at that point) he had my things moved to a smaller truck and told me I owed him $1000 right now. The storage company was shocked that a mover would behave in that manner. I got New Leaf on the phone and they backed up the mover. (BTW - I never saw the big rig, and am not convinced my things were ever on one in my destination area.) New Leaf was wrong about a semi not fitting - but even if they were right - they semi could have been parked along the street also.

Finally, New Leaf lowered the payment to an additional $650 and agreed to pay $300 of it. I thought that at this point, paying an additional $350 was the best I was going to get and agreed to pay it. When the unloading started, it was explained to me that first they would need to remove the belongings of another drop they were doing, which was after mine. Perhaps this was the reason my things were moved to a smaller truck?

I had gone with New Leaf for their initial price quote. This was a big mistake - after additions in my starting point and delivery, they were much higher. If I had to do it over again, I would go with an established mover, not a broker. New Leaf professionalism and competent manner is limited to interactions before you sign the contract. Save yourself a lot of stress- do not use them.

Move size: 3 Bedroom Home Service cost: $7500

Be aware that New Leaf are brokers who do not actually perform moving services. Customer service phone line was hit or miss. I would call at 2:00pm ET, no answers. Had to call on average 5 times before New Leaf representative would pick up. They advertised that they handle small moves; our small move from FL to IL was turned over to Bristol Movers out of NJ who charged more than 30% times the original quote("binding estimate" $2540, final charges $3353) and delivered a chest with broken foot, dresser missing a drawer pull, floor lamp broken, and painting damaged by what looked like someone stepping on it. So far. I would recommend you get a moving company who actually moves your stuff. Move also took 2 weeks- while we had the time, if there's any time sensitivity, better to get a company with some assurance of how quickly stuff will come. Be sure not to pack photos or any other temperature sensitive items.

Move size: Partial Move Service cost: $3353

THIS COMPANY IS A SCAM!!!! DO NOT USE!!! If I could give them 0 stars I would.

Short Version: They were 100% non-responsive the day before my move. I did not even find out timing for my move until 12 hours prior. Our estimate that we were given was for roughly 2K and when the movers showed up they said we have everything written down correctly for our inventory but that we were going to need to pay an ADDITIONAL 7K (yep almost x4 more of what our estimate even was) because of stairs (even though we clearly stated what our stair situation was when writing down our estimate), they gave us a truck much larger than what was needed for the move and so it was on us to pay for the extra square footage even though we did not request this large of a truck at all, and additional labor costs they said there were only 2 movers when typically there are 4 (again not a request by us, it was the companies on fault).

So some how we inventoried everything our move correctly but they wanted to scam us out of an additional 7K on top of the 2K they were already charging us for a move that was only 2 hours from point A to B...We called customer service and the also could not explain to why our estimate was so far off from what they were trying to charge us upon showing up! I have plenty additional information/screenshots/receipts I can add to prove all of this. DO NOT FALL FOR THESE SCAMMERS!!!!

Move size: 2 Bedroom Home Service cost: $9200

I would recommend New Leaf. They were up front about challenges this summer with a driver and truck shortage nationally (which I've seen on the news as well). I called frequently to check on our status and the CSR were always polite, professional and even apologetic. Alex and Max were

wonderful on delivering our belongings. They, too, were polite, professional and personable. Our belongings were in good shape when received. It was a very difficult location to get the truck in and to reach (steps, truck had to be parked a distance away). Never heard one complaint.

Move size: 2 Bedroom Home Service cost: $4000

BEWARE, New Leaf Moving IS A TOTAL SCAM COMPANY.

New Leaf Moving is a broker who got me to sign up and pay them. Then they lied to me. Contract says 24-48 hrs notice for movers to show. They called at 9am and said movers are coming in 5 hrs, between 2-4.

MOVERS NEVER SHOWED UP! MOVERS NEVER CALLED!

Called NLM but you just get a recording and then they never call you back.

MOVERS NEVER SHOW UP BUT YOU PAY ANYWAY.

It's a nightmare working with them. They just lie about the price, about the times and dates.

SAVE YOURSELF THE NIGHTMARE AND DO NOT USE THEM.

Move size: Studio Service cost: $3100

Where to start.... Sorry I could not give zero stars...They are not a moving company, they are brokers.... I believe they have no idea what a moving truck is. All they do is figure out how to take your money and give no services, no call back, nothing. So sad they are still in business. PEOPLE... READ THE REVIEWS.... NO STARS, THEY SAY IT ALL... YOU PAY AND THEY LAUGH ALL THE WAY TO THE BANK WITH YOUR MONEY..... CAN SOMEONE PLEASE REMOVE THEM FROM THE WEB.... HOW LONG DO WE HAVE TO CONTINUE TO BE SUBJECTED TO THIS.... NEW LEAF, OLD LEAF, OMG

Move size: Studio Service cost: $3480

This has been the worst experience. Not only did they arrive with a truck that was clearly too small, the movers said he would make it fit because they were professionals. After 6 hours of moving into the truck and everything else out onto my lawn, by 10:30pm it was clear the stuff wouldn’t fit. They told me I needed to double my original charges because they would have to come back the next day for the other things. I was clear about how much furniture I had when I spoke to Nick the sales rep. He recorded a 1 bedroom apartment knowing full well I had a 3 bedroom house with an office and a gym. I asked for them to unload my things because I could not afford the new price for the move and they refused.

After forcing me to sign another contract or leaving me with 20% of my things on the lawn they said 3-15 business days for arrival. Instead, it took nearly a month.

When my things arrived, after virtually no updates at all from the movers, they called me at 7:30pm to tell me they would be there at 9:30pm. I live alone and didn’t want 3 strange men showing up at my house after dark. I also could not access the house until Friday. When I explained that to them, they told me my choices were to take the stuff on Thursday or they would drop it in storage for me to pick up myself. I’m a single woman with no family in the United States. I will have to hire new movers to go and get the stuff after I had paid them nearly double what I was quoted.

Instead, I rented a Uhaul truck and parked it out front of my new house so they could drop the stuff there, instead of a storage locker and I hired new and different movers to help me unload my own rented Uhaul on Friday when I could get into my new house.

This experience could not have been worse. Please don’t use this company for your own peace of mind.

Move size: 3 Bedroom Home Service cost: $9500

Man, these guys are Crooks with a capital C. It’s hard to know where to even start with how terrible my experience has been with them. If you look at my other reviews on Google and Yelp, I’m not just here to trash people. I normally only use those forums to highlight great local businesses. But, I wouldn’t wish New Leaf on my worst enemy.

Let’s start with the positives. It seems like they have a working phone line. That is all.

On to the negatives. There are so many bad reviews on here, it almost seems redundant to write one but here goes. Like a lot of these other people, New Leaf severely underquoted the amount of stuff we needed to move, even though they assured me they were over quoting. They subcontracted the move to another company who sent a truck (a tiny cube truck covered in graffiti) that wasn’t even big enough to load the underestimated quote. The subcontractors tried to get me to pay a whole bunch of last minute costs that New Leaf assured me I wouldn’t get hit with. When I asked the subcontractors what was going to happen with the rest of my stuff, they said they didn’t know. I would have to figure it out.

The subcontractors held my stuff ransom. I had to drive 3 hours to a warehouse in New Jersey and pay some guy over a thousand dollars cash to get my stuff back. At no point since I confirmed the job with the New Leaf booking agent (Steven Williams) have I been able to speak to anyone at New Leaf. When you call through to the 888 number you can choose 1 for a quote or 2 for customer service. If you choose 1, they say they can't help you and put you through to customer service. If you choose 2 you go directly to customer service. Either way you go straight through to an answering machine to leave a message that never gets returned.

These people are awful and shouldn’t be in business another day. If this review helps one person choose another moving company, that’s great. And, if there are any good reviews, don’t believe them. They’re probably from the owner of the company, Rebecca, who also goes by the aliases Nicole (nicole@newleafmovinggroup.com) or Kristin (kristin@purpleheartmovinggroup.com).

Finally, if you’ve already gotten into a mess with them, I’m so sorry for you. There is a woman who is heading up a class action lawsuit against them. You should email her here (newleaflawsuit@gmail.com).

Move size: 2 Bedroom Home Service cost: $5000

DO NOT HIRE THIS COMPANY. The whole process is a scam. When they showed up the bid increased and the personnel was pathetic. They had no experience and did a terrible job of packing my goods. It has now been six months and I have not received my articles.

They say the company they hired has gone out of business. I tried to file a claim but no one would process the same. It was a horrible experience so please take my advise and NEVER USE THIS COMPANY. This company should be forced to quit doing business as it a fraud and takes money and delivers nothing. Any favorable review is a fake.

Move size: Partial Move Service cost: $4000

Do NOT use this company!!!

It's a nightmare to hair this company to move my stuff. Their salesman did nothing but lied so you would sign the contract with them, then the sales person (John Cambo) just disappeared, and you find no one to talk to find the actual delivery date. They lied about the price and the delivery time. The whole thing is a scam. Their custom service ladies are terrible, nothing professional, they don't know how to say hello to custom. I felt shamed to talk to them, it's totally a waste (both money and time) to deal with them.

It's thanksgiving time, and I have nothing in my apartment.

Don't believe the positive reviews, they are not real!!

A horrible experience I have ever experienced, I am still fighting to have my stuff delivered from the carrier.

This company should not exist in the moving business market. I am not sure how many more families will be cheated/mistreated by them.

DO NOT CHOOSE THIS COMPANY, THEY ARE TERRIBLE!!!

Move size: Partial Move Service cost: $2600

I used them and it was a NIGHTMARE.. WAITED ALL DAY AND THEY SHOWED UP AFTER 11 PM.. LEFT HALF OF MY APARTMENT BECAUSE THE REPRESENTATIVE THAT DID THE INITIAL INTAKE SCREWED ME.. THEN THEY WANTED TO CHARGE ME $675.00 FOR 5 BOXES. THE CLAIMS DEPARTMENT HAVE NOT CONTACTED ME BACK ABOUT MY DAMAGED TV... THEY ARE NOT WORTH THE MONEY.. I PLAN ON TAKING MY COMPLAINT TO THE HIGHEST LEVEL POSSIBLE TO GET MY COMPENSATION FOR MY DAMAGED FLAT SCREEN.. DO NOT USE THIS COMPANY...

Move size: 2 Bedroom Home Service cost: $4000

FIRST, please DO NOT hire a company that uses sub-contractors! The New Leaf people were very nice but that doesn't get your things moved properly!

One subcontractor who ACTUALLY DID HIS JOB WITHOUT FAIL AND ON TIME was MANNY FROM NUKETOWN CAR TRANSPORTER (786) 382-1840. If you need your vehicle transported, this is the company to use! Plus Manny is easy to work with and I'd hire him again immediately!

Other than Manny, I was very unhappy with the move. People at New Leaf were responsive and I think did their best attempting to keep their subcontractors on schedule. HOWEVER, the actual movers (subcontractor) showed up a day late causing me LARGE financial losses and stress. Many items were either broken or damaged in some way. I was so exhausted by having to manage my own move by MANY phone calls to New Leaf, I gave up and took the loss. And, of course, there were additional charges by the last mover subcontractor because they had to walk a little farther to deliver my things. And speaking of delivery, New Leaf's delivery schedule DIFFERED BY APPROXIMATELY TWO WEEKS from the actual date! Hotel costs, stress, etc., just awful!

If you're moving, I suggest hiring a company that does everything themselves NO SUBCONTRACTORS! May have a higher bid up front but you may have better overall result since it would all be on them (no one else to blame if something goes wrong.

Move size: 1 Bedroom Home Service cost: $9000