Navistar Van Lines LLC

This company has lied to us since the moment we spoke to them. They quoted us one thing and then did a bait and switch. The movers the contracted with are totally unprofessional. They don't keep in touch and surprise you with deliveries. AVOID AT ALL COSTS! this company is shady and does not provide any customer service. Horrible company to work with. What kind of company tells you on a Saturdayt at 1130am that they will be there in 20 minutes and you need to have $1800 on hand!

Move size: 2 Bedroom Home Service cost: $5818

Booked with them to move from the Midwest to the east coast. Did a complete walkthrough of a 5 bedroom house with a basement and outdoor living space. We provided them with a complete inventory list and they generated a quote based on their calculated cubic-feet. They had a great price and we went with them. The day of the move, to our surprise, a subcontracted-mover showed up (not Navistar) and demanded and additional $6000 otherwise they were leaving. When we called Navistar they would not engage or answer any questions but said we should pay the extra fee. The moving truck was way too small based on the items in the quote (the driver said it was a truck for a 3 bedroom house). One of the worst experiences of my life.

Move size: 4+ Bedroom Home Service cost: $14000

Our kids were moving from South Dakota to Georgia and for 3 days they said they would call when they were an hour away! I knew by the second day they had been scammed! Go and read the reviews on The Better Business Bureau! Someone needs to stop these people from taking advantage of hard working families. I believe this company should be investigated by Dateline and all these people they scammed out of money can share their awful story. If my kids don’t get their deposit back then I will expose these crooks so no else gets taken advantage of. Shame on you!

Move size: 4 Bedroom Home Service cost: $2600

This is the worst moving service i have ever dealt with the people that set your move up are brokers make you all kinds of promises and then take you deposits and give u wrong estimate on space needed. The driver showed up and told me it would be an additional 2000 because they did not estimate the space needed correctly, for a total of 6000 to move 3 hours ! Then they promise to take things apart and put them back together and when the driver called me told me that it’s to much labor and takes to much time so he won’t be doing that ! He showed up with his cousin who did not even work for the company ! the customer service girls were rude every single time we called. Completely nasty and offensive, they then tried to say we must of lied about our inventory! Then said “I let you talk for quit a long time, and your still not getting your deposit back” so we have to get a uhaul and make 2 trips from Cincinnati to Cleveland, they don’t communicate with you the entire process and the girls that do answer the call lines as I stated are just rude and should not work in customer service! They still your money and try to keep getting more out of you

! Do not use this company stay far away ! Complaints are being made to better business bureau!

Move size: 4 Bedroom Home Service cost: $6000

I was contacted at the beginning multiple times to go with this company, when I did I was asked what day would I like to be moved? I scheduled a day. I was contacted by various people going over a moving list understandable. The day I was scheduled to move no one showed up. I finally got a hold of customer service and was told we never give a one day Window; it could be the day before or a few days after how does anyone plan on something like this when you’re taking off work to make it happen. At that time I was told tomorrow which was a Sunday. OK I wait around the house Sunday no one shows I have a difficult time contacting anyone finally I was told oh no not today Monday. I wait till 9 o’clock Monday no one shows up so I call oh let me locate your driver he’ll be there at noon ??‍♂️Numerous calls on the way 12:15, 45 miles out 2pm, eating lunch 4 pm, 70 miles out 6pm, phone silence. 3 days of this crap. Paid 1,676.00 up front to book. SCAM!!! Negative rating F-

Move size: 1 Bedroom Home Service cost: $4200

I was moving from LA county to Montana .I told them how much stuff we had and they gave me a price of 5500 for the move. They lied and up charged another 3.5k . They damaged my new washer and Dryer. They damaged my husbands tool box and lost our new in the box bed frame. they damaged my computer chair. I told them we were going to be living in a hotel. they called to extort us and gave us hours to find a place for our stuff they also said we had to pay the remains 3.5 k or they would auction our stuff off. horrible guy that owns it. I want to start a class action against the company and sue for damages.

Move size: 4 Bedroom Home Service cost: $8500

Paid for a move from California to Colorado with Peter. Peter was pushy and demanding. Their contracts are outdated and they tell you different things on the phone, and have you sign a contract that says other. It takes minimal effort for a company to change their website so that was my first red flag. After payment, Peter stopped returning my calls, radio silence. They called to update my items list and I took a fridge OFF the list and without telling me- my total went up $100. Calling their hotline no one would tell me why and of course, Peter was a ghost. I figured out that they sold my contract to a different moving company who had no idea what we paid for (help packing, boxes, larger items) and would charge on the spot for things. We cancelled and got a pod.

They also are not rated on the BBB so they cannot be reported.

Move size: 2 Bedroom Home Service cost: $5500

Never use this company to move your 83-year old mother. They will subcontract to a company that you will have no control or way to handle any issues that will come up. In my case, they subbed to a company with HUNDREDS of Better Business Bureau complaints for damaged goods and horrible treatment. The dispatcher, Alex became so angry when I simply asked clarifying questions that he began yelling obscenities at me and hung up on me without answering questions! When I followed up with Navistar customer service, they simply did not care nor was of ANY help whatsoever! Navistar sells a good story up front and Nicholas Demarco will sound believable to make the sale, but they will not live up to all of his promises. DO NOT TRUST this company with your move.

Move size: Studio Service cost: $3000

Navistar Van Lines (Chris) claimed they were an actual moving company with trucks. They said they had a big rig which they would take out of commission for the entire month in case we needed to change our move date, since we would be utilizing the whole big rig. They did a full inventory over the phone (including measurements of every piece) and told us there would be a live walk through just prior to the move, knowing they rushed me to sign a contract stating I waive that right. They originally quoted us $13,100 to move 2 5-bedroom homes from Arizona to South Carolina and required a deposit by check only. They pressured us to secure a deposit, saying that there were many people moving right now and we needed to lock in our truck. I asked for time to review the contract before signing, but was pressured to get it done so we could receive the purported discounts. 5 days before the move they called to verify our inventory. There was no in-person walk through as we had been told there would be. After initially removing some of our inventory in order to give us the initial lower estimate, the second inventory call resulted in a new estimate of $18,800, requiring a second deposit of $2,500 by check only.

We began to be suspicious at this point, but they already had our deposit, so we crossed our fingers. On the day of the move, unknown movers showed up with 2 trucks that were unmarked and not 1 Navistar Van Lines big rig. We were expecting 1 big rig, but thought the 2 smaller trucks would suffice. After loading half of our belongings onto one of the trucks, we were informed that they didn't bring the 2nd truck for our move, and that we were only quoted for 1 of the trucks they brought. They then told us that we had omitted an entire household from the inventory we provided. We were then told that our move would not cost the updated amount of $18,800, but would now cost $35,000, to be paid in cash. We told them to unload our belongings from their truck as we could not proceed with their services. They tried to hold our belongings on their truck until we paid them $2,500 in cash. We called the police and our belongings were roughly and angrily removed from their truck. Navistar tried to convince us that the movers often overestimate not to worry, it wouldn't cost us that much. They also tried to convince us to allow the movers to take half our belongings to South Carolina and make other arrangements for the other half of our belongings that would still be in Arizona. When we declined, they informed us that we would not receive our deposit as we only had 3 days from the date of signing to cancel.

Every detail we discussed over the phone was a lie, except for the date they would pick up our belongings. They rushed me into signing the contract knowing full well that the contract I was signing did not, even somewhat, represent the conversation we were currently having. They lied about their function, their years in business, their fleet of trucks, their processes, their estimates, and on and on. They have fake reviews to further defraud the public.

Move size: 4+ Bedroom Home Service cost: $8317

Hired them to move belongings Evan though they gave me an email stating that we had the entire 20’ truck at no extra charge, the quality control man said no we will have to charge you more than double the quote you originally received. I said I have an email from the young liar who sold the move to us saying we get the entire 20’ truck at no extra cost. They said he didn’t have the authority to send that. I said well he sent it and now they will not honor it and we are stuck because we can’t afford the new cost to move and they said too bad you are not getting your money back. Apparently everyone there lies to steal your money. That’s why they will not accept credit cards because they know the credit card company will not let them get away with not providing a service and not giving the money back even though they did nothing.

Stay clear from this fraudulent company. Hire a real company that actually does care about the people not these snakes.

Move size: 2 Bedroom Home Service cost: $2960