Nationwide Van Lines

My moving experience was exceptional.  From beginning to end..Reggie, my salesman was patient, kind and provided excellent guidance.  The driver (Liel) and his very capable team did a fine job and were very attentive to detail both during the packing and loading in Virginia to the unloading in Florida.  All of my goods were packed carefully and they did not sacrifice the quality of their work by over-rushing the process. They made every attempt to accomodate me and my family when possible. In comparison to some other major companies, the pricing for this job was quite reasonable and the time required was very efficient.  I would highly recommend this company. .

Service cost: $8000

Relocating my young family (twin infants) from Pennsylvania to Florida was extremely stressful. When I began researching moving companies, I was overwhelmed with the amount of negative reviews and experiences. However, the folks at Nationwide Van Lines took care of everything in a very professional and courteous manner, allowing me to take care of my kids, pets and getting settled into my new home. From the first conversation with Kevin, the sales rep, who walked me through the entire process, to the final delivery of my items by Jose and his crew, I felt pretty confident that these guys would get the job done. My belongings were all accounted for, arrived in great condition and were unloaded in an organized manner. The crew was very professional and friendly.
My only complaint would be the timeframe from pickup to delivery. With infants and pets, I would have preferred my belongings to come sooner than 12 days. However, they were up front and honest from the beginning on what that timeframe could be so we could be prepared for that duration.  I will recommend this company to friends and family in the future.

Service cost: $3800

The entire process of contracting with Nationwide was a complete pleasure from the initial contact with Racheal, thru the pickup (Dennis ?) crew, the updates by dispatcher Giddeon due to the "Super Storm" affecting the travel schedule of the delivery crew. Yet, Indrek and his delivery crew arrived 2 days before the contracted delivery date. We have a lot of modern glass tables/furniture and 2 very large glass curio cabinets with very delicate keepsakes. Every item arrived in great condition; and was unpacked quickly and efficiently by Indrek and his joyful crew. I chose very well!!

Service cost: $2475

I'd like to start with some objective info.  Moving companies do this every day. This may be a once in a life-time experience for most of us. So, there is a disconnect concerning expectations here.  They expect things to go like they always do (meaning they take your stuff, put it in storage and wait till it's most advantagous to them to deliver it).  And you are thinking they are actually driving your stuff from the location they pick it up..to deliver it to "you" ..when you need it.   NOT.   So, my expectations were entirely different.
 
And apparently CS job is to hide that bit of factual reality from you as best they can.  I closed on a house and needed my stuff delivered on my move in date.  I converyed that info to my CS rep..who gave me a pick up date based on that information.  I fully expected that to be honered/met..barring some unusual weather or other conditions that delayed the drive down.     My CS rep left me hanging on the day I was supposed to deliver my finalized list of items. Not only that, but did not forward my job to anyone else. So, I had to call the main number and start from scratch the day before my pick up day. The new rep..gave me a bogus quote for items I didn't have, etc. Then left me waiting for a call/quote without returning my call.  At that point..nobody at this company could figure out why I might be upset??   I was LIVID.   It wasn't until around that time that I was told I would NOT be receiving my stuff when I thought/planned.  So, we frantically tried to book a hotel in the area of our move for a few days. Mangement's whole/entire response to the situation was to make sure that I signed a statement that I read their binding quote delivery information (ie., they have "up to" 13 business days to deliver your stuff from the "first day you are available to receive it".  That's a far cry from ..I need my stuff to be in FL by "this" date". We lost hundreds of dollars on hotel.  Thank God seller left an old couch for us to sleep on in an otherwise empty house.  My wife was crying..we were miserable..I called every every day or so to try and get some information..and was stiff armed.  It was continually told there was "no" information about where my stuff was, when it would be delivered, etc. They took 17 full days to deliver my stuff.  It was not until the last 2 days that they offered any indication that they even knew where it was.  I will NEVER use them again. If you have no deadline nor care when you receive your stuff for up to 21 business days (a month)..they otherwise move your stuff ok.  But, who the heck moves like that??  I've been in contact with them since..and they still think this is all my fault.  I leave it for you to decide —nobody I know has every heard of such a thing..nor would they tollerate it either.

Service cost: $2300

My moving experience was a nightmare with this company. Don't ever use them. I do not recommend. I was quoted by Reggie. The problem started there. How can you sleep at night? Pick up in CT was going to be July 20 and drop off in Florida should be July 23rd. I even said by July 25th would be fine as well. Are you kidding me? After many numerous calls and tears and pleading my furniture arrived on Thursday August 2nd. Of course I was being told at that point since I was in such dire need of my things they were being nice because they said I wasn't scheduled to be delivered until Aug. 10th. Really? I told them I started a new job on July 30th and needed my things before then to get organized. Did it happen as promised NO.
Rent a truck people - I wish I did. Or definitely use a smaller LOCAL company. That is my biggest regret.
People - check the contract before agreeing and paying a deposit. Look especially at the pick up and delivery dates. Don't be fooled by salesperson charming personality. It is phony. They don't care about you as the customer. The bottom line is the almighty dollar and how much they can get from you.
ON THE RECEIVING END - The movers UZI and his partner were good. DROP OFF END - Jordan and Elvis were good although I still think the extra $100 they charged for extra distance was a scam and another way to pad their pockets.
Aaron at the least in customer service listened to me. I have to admit that. I do appreciate that. Manny was totally rude and pompous. Customer Service should not be his area. Gideon was pleasant.
Oh yes female person in Customer Service who claimed she left me a message twice on my phone. Sweetheart I never received a message at any time on my cell from a female voice at Nationwide. I think you called the wrong number or you need to change you "off the paper read message". It makes you look bad.
Don't use them. Ever!
 
Debbie
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Service cost: $2500

Be careful when you fill out the form on the website to get an estimate. Try to list everything. We made a mistake and listed that we had medium sized boxes, but it turned out most of our boxes were small. They still charged us for medium boxes though. Every item counts, even a toolbox, or a shoebox counts as one box. Every item is tagged and counted. Some items that we listed on the form that we wanted them to pack turned out we were able to pack ourselves and they gave us credit for those. The movers who picked everything up were fine, they wrapped everything up with blankets. For all the extra items we turned out having the estimate was not even close. Like $1500 more than the estimate! Read the website carefully there are some hidden charges for things like stairs, and distance from the truck to the door, etc.

The delivery guys, Jordany, and Indrek Saar, and another guy made a good team. They were quick and efficent. They asked where to put each item or box and did not rush us.
They even moved some things that were already in the home. Some glass items were broken, but it was us who packed them so maybe we did'nt use enough padding. They only accept cash or certified check for payment. I would have preffered using a credit card. They accepted the first 1/2 payment with a personal check.
Anyway it was all good, just don't expect the estimate to be correct unless you take care filling out the form.

Service cost: $5000

There was a very short notice in which the move was finalized and the Nationwide team pulled it together very well. Kevin was very helpful in providing a number of quotes as the items were changing which needed to be part of the move. The whole move as promised was delivered in a days time. The moving and the back office support team did a spectacular job and worked very hard to see that everything gets packed properly and ensured that the delivery is done on time. The drop off locations were in NJ and NY they delivered everything on time and with a great attitude and pride in their work.

Service cost: $7800

I had a very positive experience with Nationwide Van Lines.  I worked with Alana via telephone to schedule a pickup time, and I also spoke with her a couple of times to revise our inventory after I had submitted it online.  The driver, Isaak, handled both pickup and delivery, and he was a pleasure to work with.  He and his partner were very efficient and thorough.  They wrapped up some items that needed additional care, and Isaak also made sure that I looked over and understood all the paperwork before signing anything.  He stayed in touch with us by phone prior to both pickup and delivery, so that we knew exactly where he was and when he planned to be at the site so we could meet him.  We moved from Philadelphia to Syracuse, and I am happy to report that all items in the inventory have been accounted for (I am always worried about items getting lost or damaged during moving!) and everything is in great condition.  All in all, a very good experience.

Service cost: $1964

I felt very comfortable with Kevin my salesman over the phone.  The price given was over $1,000.00 less than the price from a comparable company.  So therefore it was easy to choose Nationwide.  The movers were very courteous and friendly.  Also they took great care in handling my furniture.  These guys worked hard in the Florida heat and it was a pleasure to see them a week later in NJ with my stuff in tact!  They were fast and efficient and eager to get me set up .  Also the phone communication with Manny and Gideon calling me randomly during the process to make sure things were going smoothly was an added bonus.  They were there with me every step of the way.  My move took place over Labor Day weekend and my son was starting school the first week we arrived so I had alot on my plate and it was very stressful, Nationwide made the move easier.   The holiday also had no bearing on their getting to me.   I also had pets in a spare room and they took care not to disturb them and add to their stress.  They  were also very accomodating and also checked with me (the movers) when they had questions about anything, they kept me involved and there were no surprises.  I would definately recommend them to anyone.  P.S.,  I would call you guys if I move locally as well!!  Thank you for getting me back home to NJ in one piece!!

Service cost: $4500

We are military and have moved from a few states all the way to Japan and back. This is probably the best company we have had move us. The were very polite, understanding of certain objects items importance to us. Now with every move even the best company CANNOT keep 100% of the items un-damaged. But this company didn't break a single thing!! Yes there were a few things that maybe had a very small scratches/dings..but it would happen eventually. I recommend them for any move location they service.

Service cost: $8500

I will definitely recommend Nationwide Van Lines to friends and collegues who need a professional and timely moving experience.  The guys went above and beyond to protect my things, were polite and respectful.  They even managed to work around my large mastiff!  The process is easy; the sales person goes through your house in a virtual tour on the phone, room by room, just make sure to tell them everything that is in each room because that is how they charge, by the piece, not by weight.

Service cost: $2000

My move went wonderfully. A few hiccups with my building and I thought that might cause a problem, but the movers made me comfortable with everything. I do advise if you live in a building double checking with management yourself. When moving you get nervous that they are going to be rough, take advantage, not care.. but the entire crew was very friendly and made me feel like I was important and that they wanted it to be as easy as possible for me. Even at the drop off, they were very accommodating and helpful. If I were to ever move again and could request the same 3 guys, I would. As expected the actual cost was more than the original quote, but before wrapping anything or adding any extra costs, the movers made me aware and asked if it was ok. They helped make my move not as stressful. I was nervous, but once Indrek and his crew got there I had no worries.

Service cost: $3300

I couldn't be happier with the quality of this moving company. I moved last minute, and was only able to contact them three weeks before I needed to move, but their customer service helped me every step of the way, and the movers who both picked up and delivered my items were incredibly friendly, polite and helpful. They stayed in constant contact to keep me updated with the status of the move, and made sure any question I had was answered quickly and completely.

The price included an extra fee for carrying stuff down off a third floor apartment, which is understandable, however the movers charged nothing for their both quick and very careful wrapping of my furniture items. Every charge was exactly (or in some cases less!) than they explained it would be before they arrived, and they didn't nickel and dime us at all.

I can not say enough about how friendly and professional the movers who both picked up and delivered my items were. They not only were incredibly pleasant to deal with but after delivery they even stopped to tighten the bolts on my coffee table, which were loose before it was ever picked up!

The only damage to my items was one box of books that I packed myself, which due to over packing split its seams (though the items inside were fine). Also, nothing at all was missing or stolen.

They came early, calling and politely asking if they could pick up a day early, which we agreed to. But because it was picked up early, they asked if they could deliver the next day (On a GA to NC move) however we weren't traveling to the new place until a few days later. This meant they had to store our items, but they declined to charge extra for that, since the change in time was theirs, not ours. Also, they called when they came both times, and while the window was always 8am to 12pm, both times they came around 9am, and were done long before 12 rolled around.

Not only would I use the company again for any moves I make in the future, and recommend them to anyone who asks an opinion, I'll also make sure to have bottled water on hand for the movers, after seeing how happily grateful they were to have such a simple nicety offered them.

Service cost: $1800

Second time using Nationwide. Second experience was as good as the first. All aspects of my experience was outstanding! I am exceptionally greatful to the moving guys who transported my grandfather clock. They did an exceptional job packing, transporting and setting up the clock. They were very polite, professional and clean.Tina Hoyt (CSR) gets 5 stars also. Tina does not sound like the typical uninspired reading from a script person I encounter so frequently. Tina actually cares and followed up with me several times inquiring how my experience was. Thanks alot everyone Brian Thomas.

Service cost: $1150

Overall, we were pleased with how quickly our house was packed up and unloaded.  The driver called and were able to start packing a day earlier than we were expecting, but this worked out well.   My only complaint ( and I take the blame for NOT reviewing the item list as well as I should ), is when doing a telephone walk through with Stenglar, I had verbally told of each piece of furniture in each room.  Whether he heard, or couldn't keep up with the items, many weren't on the item count sheet, thus the IMPORTANCE of going over the sheet and adding what was missed!  So, the truck didn't have the space to hold all left out items.  Uzi did well in packing, and I had to make decisions as to what to bring and what to leave out.  Although, one example on sheet was dresser, mirror - this is JUST mirror, hmmm, needed the dresser too.  Overall, the crew was helpful.

Service cost: $4400

Whole experience with your company was 5 star or better.  The delivery went very smoothly and the delivery person (Uzi) was top notch.  We was courteous, efficient and extremely professional.  We had a delivery to a storage unit and asked if your company could deliver locally once we purchased out home next year.  We asked if we could request him but of course we can't. I would recommend your company and employees (pick up as well as delivery) to anyone and have already done so to some friends moving down this way.
Thanks for a very smooth and enjoyable move. Normally very stressful but your company made it very easy.
Elizabeth D
 
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Service cost: $1700

From the beginning Rachel was very professional and a great sales person from start to finish. She answered all of my questions and concerns with packing, moving costs, and times of pick-up. It was the best experience I had ever had in dealing with a move. Especially during the holidays. the best experience I have ever had with a moving company. Moving men were very professional and courteous . Wrapped all of the furniture and placed on the truck without damaging or scratching a single item. Delivered in the same condition as when they picked it up. Would highly recommend them to anyone contemplating a long distance move.

Service cost: $1500

This was the second time I have used Nationwide for our move. This last time was the best experience I have ever had with a moving company and their drivers. Alana was phenominal and very much on top of things. She was able to get us a great price and was very helpful with allowing us to adjust our actual pick up date several times throughout the process. She was extremely friendly and I felt very comfortable picking up the phone to call her whenever I had a question. The drivers called and communicated with me very well regarding their arrival time. Hector and Marvin were very thorough and careful with all of our boxes and furniture. When it began to rain, they stayed inside and finished wrapping all of the furniture and moved it to the garage so that they wouldn't track mud and water all over the floors. Despite a 20 day window for deliver, they were able to deliver within 2 days of picking up and it was an out of sate move. Upon deliver I was very impressed with how they got the heavy furniture up the stairs and were very good about putting each box in the correct room. Marvin even took a moment to help us hook up the washer and dryer after bringing them in! Their service went above and beyond anything I had experienced before. Though I hope to not have to move again, if I did, I would use Nationwide and request for Hector and Marvin! There were amazing and I would highly recommend their crew!

Service cost: $3075

My move was complicated by the fact that we didn't know when or if our house closing would go through. I had a mover all lined up, had the quote but hadn't signed the contract. By the time I knew when our closing would happen, the mover was completely booked and couldn't accommodate us. I was left with two weeks until our closing with no moving company. That's when I went online and found Nationwide Van Lines through one of the moving quote sites. I received a call the same day from Christian and found they could meet our move out date. The process was fairly painless and the price for full-service moving was fair. Christian was very friendly and professional and answered all my questions throughout the move in a prompt manner. Agustin and his moving crew, Jose and Caesar, were fabulous. They were careful packing all of our things, regardless of their worth, and everything arrived intact. They did the same delivering our items, as well, although it took 17 days to get here. Overall, I think Nationwide did a great job for a reasonable price. .

Service cost: $8998

The whole experience with Nationwide has been great.  I first contacted them and spoke to Reggie.  He was very helpful and honest, and trust me, you want honesty when dealing with a company that would be handling your personal belongings and furniture (and coming into your house). Reggie explained everything clearly and we agreed upon the moving date and he gave me a quote (and that was what I paid!!), fantastic that you get a quote and they are accurate.  As long as you know what you are sending, they can provide a very accurate quote.
 
Then came the move, again the experience was great.  Dispatch informed me when they would be coming.  I called back dispatch and got the driver's name and number.  I called the driver, Uzi and he told me when he'd be arriving the next day.  Uzi was very efficient and he took care in wrapping all items and assuring me that I don't have to worry about my TV.  After packing and moving everything, they managed to do it without any damange to walls or carpet, fantastic!!  Needless to say, the same level of professionalism was seen at delivery.  They arrived a little later than expected (DC traffic is terrible), but were very quick to move everything up and arrange it as needed.  I almost forgot, they took things apart and assembled them again.  
If I needed to move again, I would not hesitate to call Nationwide again and I've readily recommended them to several friends. .

Service cost: $2113