All American Van Lines

If you, or anyone you know is considering a move, stay far away from Brian Maguire and American Van Lines.

Due to this company's repeated willful negligence, what should have been a simple 3-day local move stretched over 10 days, stranding my family without access to basic necessities for a week.

To give you a sense of the absurdity... on Day 1 of the move, they assigned a 3-person crew instead of the contractually promised 5-person crew to pack our home. AND dispatched this crew to the wrong address and city! As a result, the crew arrived at the origin only in the afternoon, and was able to work for only 3 hours. Day 2 wasn’t much better, as the same 3-person crew (instead of 5-person) arrived at 11am, and worked for only 5 hours. Our reserved window at the loading dock was over, while not a single box or furniture piece had left the origin. And they could not come back for another week.

Most frustrating about this situation was that their dispatching and “move management” team was completely clueless and wholly unhelpful throughout the ordeal and failed to address the situation in a timely manner, even though the issues were reported in real time, both by us and their moving crew.

Brian Maguire, who sold us the move package, was out of office during those two days (no prior notice to us), and did not provide the details of a person covering for him during his absence. Our repeated attempts to get in touch with a decision maker went unanswered.

The damages caused by their negligence were substantial. We never received an explanation, apology or compensation for our trouble. The only thing that was offered to us was a $350 payment if we agreed to sign a non-disparagement agreement. The fact that they have someone ready to offer these documents indicates to me that they do this ALL THE TIME!

Find a trustworthy and reliable moving company - American Van Lines is not it.

Move size: 3 Bedroom Home Service cost: $8000

I moved from Philadelphia pa to Virginia Beach spent $3000 had a terrible experience. They broke so many things like my 60" tv & my vacuum which I can't replace. They broke my lamp and a shelf unit. Among many other things. They offered me $200 to accommodate all they broke with agreement to not share my experience, which I did not take. They left couch standing straight up in the middle of living room. They had boxes inside my wardrobe boxes n sealed shut. The driver was trying to force me to give him $600 extra dollars from the moment he started to load my items on truck. He asked in several ways including telling me to tip them each $200 I was afraid to say no because they had all my belongings. Not even furniture was put in correct rooms n I had no one to help me do that because I moved by myself to new state. The agent that was so helpful before I paid the $3000 I could not get in touch with on moving day or for some time after. I strongly suggest finding another moving company as this one was a nightmare. I will share my experience with as many people as I can to save anyone else from going through what I did with all American van lines!

Move size: 2 Bedroom Home Service cost: $3000

It took a month for our belongings to be delivered with no communication from the company. Upon delivery our brand new washer, brand new dryer, my husband’s brand new tool box along with thousands of dollars worth of new tools were all “lost in transit”, among many, many other items. No one will answer or return our calls now to file a claim. We received other people’s belongings as well. I’m so exhausted from dealing with this company. We’ve lost so much money from this whole ordeal, I fully, fully regret going with this company. We were robbed.

Move size: 3 Bedroom Home Service cost: $6557

This is the most unprofessional company I have ever used, not only did the price of my quote double upon arrival, when about 2 thirds of my stuff arrived, about a week and a half past the date it was due to be delivered, a single guy unloaded it and nothing got unpacked, unwrapped, not even my mattress was brought in from garage. It's now more than 2 weeks past the delivery date and I am still missing a third of my stuff and half my babies crib. No response from Emails, calls, messages. Worst company ever. And don't pay them until you get all your stuff because once you do you won't hear from them again. And when you do you get an attitude and told to call back tomorrow, which is when they won't answer during business hours.

Move size: 3 Bedroom Home Service cost: $8000

First of all we were told that they had an on time guaratee. We were told they would be there from 9-11am. They didn't show up until 1pm. This wasn't that big of a deal..we didn't even say anything. The whole reason why we were hiring someone to help us move was because we have a baby grand piano. My husband made sure this was the first thing we told them when they gave us a quote. It was also on our paperwork that was emailed to us. When they got at our place they said they couldn't move the piano because they didn't know how to move it. That they could move everything else but not the piano. Well what was the point of that when that's the whole reason why we hired them in the first place. My husband got on the phone with a supervisor. She made it seem like it was our fault. That they didn't know that it was going to be a baby grand piano. I don't know how they didn't it was on the quote THEY gave us. She told us we would have to either have the guys put back all the stuff they already loaded onto the truck (which took 45 mins we didn't have that much additional stuff because we had moved a lot of stuff already) or they could charge us more money to send someone else to move the piano. There was no compensation or apologies whatsoever for THEIR MISTAKE!! All we got was ATTITUDE from a supervisor named Terri. She spoke to my husband like he was stupid! I paid the extra money because I had to be out of the place the same day. It took an additional 3 hours of just waiting around for another person to come out to help move the piano. We had to wait with the moving guys so they could put it on the same truck. By the time everything was moved many of my boxes were crushed. A lot of damage was done. NEVER AGAIN WORST MOVING EXPERIENCE EVER!

Service cost: $900

I finally received my delivery at 9:30pm at night on the final day of the 2 week delivery window and had the movers in my house until around 3:00am. I can't express how much of a pain this whole process has been to get my items delivered. In addition, I found out that my items were never put into storage vaults, therefore never unloaded from the truck and reloaded..which I was charged for unloading, reloading and store vaults. That is a very shady practice that this business is operating to charge customers for these items when they are not be done. I can assure you that I will not be a repeat customer if I ever move again and will not be recommending American Van Lines to any of my contacts or corporate relocation company.

With that said, I feel that I should be refunded for the "storage vaults" and the unloading and reloading of my items since this never occurred. In addition, I am not sure why I received another bill for storage for April 1 when my items had already left the facility. Very disappointed with how the entire transaction went with this company.

Would not recommend this moving company to my very worst enemy.

Move size: 4+ Bedroom Home Service cost: $16000

These guys are absolute crooks. I would never ever recommend using them. They claimed they couldn't get the truck in my driveway so they would need to charge me $500 extra to rent a pickup truck to drive my 8 boxes and 4 pieces of furniture to my door. I live on a culdesac and have a flat paved driveway. Needless to say, they wanted to hold my 8 boxes hostage unless I paid them (cash preferred).  Of course, they were then magically able to put my few items on a dolly and wheel them down my driveway which took them less than 30 seconds. These guys are total crooks, dishonest and should be avoided at all costs.

Service cost: $1350

All American van line are the worst company that human being should use, unless you moving dirt. They stole many packages, small electronic device, they damaged my furniture. They never assembled anything the way it should be. They give me estimate of $1700 and charge me $2750. After the move they never answer my calls or return any call. I red flag this company. Never recommended. They puch of thieves and not professional at all.
The company name and phone number is:
All American Van Line
7101 South Orange Blossom Trail
Orlando, FL 32809

1-877-516-0110

The one I used in NJ in J F Keendy Blvd E, NJ.

Service cost: $2750

Don't be deceived - unfortunately we were totally deceived, not knowing much about the ins and outs about moving, packing, etc. We used Mayflower and United Van Lines in our previous two moves through company relocations and didn't have much to complain about during both moves. Since this time we were relocating with our own money we decided to check online to get the cheapest quotes. The broker company, All American Van Lines (AAVL), was by far the cheapest. In the end, it was too good to be true. A horrible experience is to put it lightly.

Price match? Not possible at AAVL since they calculate quotes (online) by square feet (the amount of space your stuff takes up) and all other companies generate quotes via weight. I told them I have 8000 lbs based on our previous move. They told me this is approximately 1200ft2 (way off!!). Once the truck was loaded it was determined our stuff took up 2900ft2. Our original quote was for ~$3400. Once the truck was loaded the floor manager wanted to charge $10,000. After arguing for several hours we got the price down to $6500. Talking to the floor manager was like talking to a rock. He didn't budge until we threatened to have them take all our stuff out of the truck.

The online site claims they want 60% of the money at pick-up and the remainder at the destination. We were forced to give over 80% at pick-up. Another unexpected event.

Upfront we told them we may need at least 2 or 3 months of storage. They offered 1 free month which was nice; however, during our free month period the floor manager called 3 times a week to see when we would be ready for our stuff. He called 3 times before 6AM and a couple times late evening 9-10PM. At the end of the free month he made the decision to send our stuff across country before we were ready. Obviously, we were very upset and called him. His answer was, "what's taking you so long to find a place?" He continually tried to blame us for his poor decisions. Thus, we had to scramble to find a place for our stuff. Then he said he would call before the driver leaves. The next thing we know, the driver calls and says he'll be at our destination tomorrow and needs an address. Who does business like this?

Luckily we found a place in time to coordinate with the driver. Once the truck arrived I couldn't believe how they stacked our furniture. It was a complete mess. They had no respect for our stuff. Even the local mover guys they hired to help the driver couldn't believe how terribly they assorted the boxes and furniture. Needless to say, much of our stuff was damaged and some was missing. In addition, there were items (big items like a mattress and 5x5 mirror) in their truck that did not even belong to us. They don't take inventory of anything as it comes off the truck. We had to argue with them to set up our beds and other furniture once in our home - something that was in the original contract.

Most places want the money at the end of the job. These guys refused to unload the truck until they had all the money.

When unloading the truck I noticed a box that was partially opened and broken items were coming out. When I confronted him, he just shrugged his shoulders and said, "it's not my problem". Terrible customer service!


These guys are Arabic. Besides their thick accent, they would not listen to anything my wife said - as in many Arabic cultures, women don't have much authority. My wife has a Type A personality and this was very frustrating. I don't mean to sound racist, but this is reality and it was very offensive for my wife and myself.

As for the sales guy, Michael, - watch out. Remember he's in sales. He seems like the friendliest guy you'd ever talk to, but once the move was done and the money was in their hand, his customer service ended and refused to provide us any help or get us in touch with upper management to voice our complaint. He never returned our messages and followed through with our requests. Terrible customer service!!

Overall - Terrible customer service from the top to bottom!! Terrible, stressful moving experience compared to our experience with other companies. My advice - pay more and use a company that will come to your home and give an in-house quote and offer a "not to exceed maximum" like North American Van Lines did. We should've gone with North American - it would have saved us time, gray hairs, and lots of money.

Service cost: $6500