National Moving & Storage

The company completely scammed me. 3k extra for hidden fees. For being over even though we told the sales rep and multiple other people we had more stuff months before move date. Run 1500 fee just for adding more SQF- not counting 1000- for the sqf 200sq more never once offer in multiple calls to add more continuously told don’t worry we will give you estimate when we arrive. Worst customer service they are all in on the scam Erica the receptionist Who claims to be the top supervisor. Multiple requests to pull the calls as they say we have to charge the fee you didn’t tell us you had more stuff. Wait what 1 month before given deposit to Phillys 7+ phone calls advised her we had more stuff and we’re worried about going over. Only to be told over and over DONT worry we dont have hidden fees we will give you an estimate when we get there!! They lie and lie and run you in circles call the driver for a discount! The driver say I’ll take off 700.00 but you have to take care of me and my guys! They going to take 400.00 call Supervisor Fake Erica tell her the discount i was offered and how unacceptable this process is, didn’t care to bad. Asked multiple times i want my calls pulled because they say everything recorded right!! Erica finally says she will talk to her boss Calls me back hours after movers are done and says she is going to take $750.00 off because her boss understands and says he doesn’t need to pull calls. 1 week later demand payment email. Discount is not applied. Supervisor fake Erica tells me you already got the discount on the contract I said no that was the scam your driver put on there and stole money from your company!! Extremely rude would not connect me to a manager! Hung up one me had to call back 50 times to be belittled before finally agree to have a manager call me back! Manager Mona - also not a manger she’s the dispatcher who needs me to pay my demand to get it dispatched out atleast she let me talk only to then say well the fee is because you didn’t give us enough time or notice of having more stuff. Did you even listen Mona!!! Then I get an email from Mona does it say supervisor NOPE!!! I will make this my mission to take this as far as I can. I have reported the to the FMCSA- do you research go on this website and every tactic this company uses is listed right there Have you been offer a low price only to be hit with large fees! Yup! This company o lt cares about money!!! I’m a disabled veteran, so any military, police, fire. Don’t be trusting and make the mistake I did with this company!! Customer service is horrible it’s a scam from top to bottom. Maybe now I’ll get a call from a real supervisor

Move size: 2 Bedroom Home Service cost: $5278

I moved allot every 6 month to a year due to my profession, and I have hired many moving companies throughout the years from crooks to liars in order to get my business so when I talk to most of these movers I know when they are trying to sale me a dream in order to obtain my business. I came across National Moving and Storage from a friend that recently moved with them, and she had a great experience from sales person to the crew that moved her. I was a little nervous using a moving company because of how crooked most of them can be, I will say that I am glad that my friend refer me to National Moving because their service is thus far the best I ever had, my relocation consultant Glen was very funny and made me feel comfortable unlike the other companies that kept calling me where the sales person sound as they were reading of a script. Glen was very personal with me and walked me through the entire process from start to end, his follow up calls after I secured the move with him surprised me because in the past I never had a sale person follow back up with me after they took my deposit, it was as if I no longer existed. National Moving never asked me for a deposit or any money upfront, only thing glen ask me for was my inventory and presto my move was booked. On the day of the pickup the movers were uniformed, clean, and very professional, I was shocked and couldn't beleave it being that I didn't even have to pay anything upfront. I found my movers that I will be using every year for my move thank god I don't have to go back online and get calls from dozen of movers that lie and want to get my business, National Moving and storage is my movers and Glen is my Guy. Thank you Glen for all your help the move went great, I will be talking to you soon to do another move.

Move size: 2 Bedroom Home Service cost: $3500

National Moving & Storage lost some of my most important items (valuable dishes, cutlery, and a box of TV equipment). On top of that, they broke a one of a kind Danish Midcentury dresser, my TV Stand, and one of my dining room chairs. You can tell little care was given by the long-distance movers.

Thankfully I purchased third-party insurance but now must go through a long, drawn-out, claims process.

I've never spoken to a more apathetic company when calling about the items lost and destroyed. Do yourself a favor and use someone else.

Move size: 1 Bedroom Home Service cost: $3000

Ashley was my sales person. She lied to me about everything from a grossly under estimating our weight and size on the items that were supposed to be moved, they have one truck and one trip and the latest date my items would arrive. Once the initial items were on the 26ft truck without Nationals name on it everything changed.. After the initial pick up we were told we only had 200 ft³ to the Max estimate she claimed we had total.. the funny part is a quarter of this stuff at the 1st stop had already been moved to the 2nd stop. We had to pay $1500 more after the second stop and 5 large items on the list were not even moved. My items were removed from a 26' truck on Tuesday sat in storage until Friday then placed on a 53' semi with at least 2 other stops being moved to Texas. Ashley and I spoke at length that the items would be delivered no later than Saturday. Mona from dispatch Called on Friday to ask if a 53' semi could get into my neighborhood and if it could not we would have to pay another price for all of our items to be moved off the semi into a smaller truck to be delivered. Another huge lie! Mona claimed when we heard from the truck driver he would be at our residence in 24 hours. The truck driver called Saturday morning at 8:00 a.m. he did not show up at our residence untill 9:30 Sunday night. We had to get our realestate broker involved to find out that we could get a 53' truck to our residence. The truck driver claimed he could not get my items to my house which caused a huge arguement!! My husband got Mona on the phone who screamed at him and said that our stuff should not even be delivered this late at night and the truck driver was going to leave. I begged him to get the stuff off of his truck because my 10 year old exotic bird had been in a transport cage for 6 days and I thought it was going to die, I would of NEvER have done that taking him out of his cage for that long! I have messaged Ashley who seems to have disappeared..she called me "Love" while she was scaming me to get my business. I have even gone back onto the E mails to look at the disd frant estimates she had given me and magically they have all disappeared. I have spoke to Linda at Customer care in New Jersey and was told Margaret who is one of the top managers would be calling me back I have waited 2 weeks. National Moving & Storage is running a total bait and switch Company!

Move size: 1 Bedroom Home Service cost: $4600

National Moving & Storage was a life saver! We just moved cross country and I can't think of a better company to leave with my valuables. Their phone service was top notch and their employees were polite and respectful. They had no problem answering any question I threw at them. When they came to our home, I was surprised at their respect for our belongings. I've never had nothing break when we move, but National Moving & Storage did it. It was deeply gratifying to watch as they unpacked my home and set it up just the way I wanted it. For a Navy family who moves constantly, its so wonderful to find a company that goes above and beyond taking care of all of our needs.

Move size: 2 Bedroom Home Service cost: $2800

Big moves are a hassle and for someone as adventurous as I am, I know I’ll have many to come in my young career. I haven’t been back to my home state of Colorado in over 4 years and wanted to change that. My only concern was finding a reliable, simplistic, and affordable service that can haul all my belongings from New York to Colorado. A friend that recently moved to the city recommended National Moving & Storage. She exclaimed that the service answered all my needs and she had a great experience with her move from Michigan to New York. I challenged that claim and she was right! The representatives alleviated my concerns and the movers were humbling and reliable. They maintained contact with me to ensure that everything was on time and that all my belongings were being handled carefully. An affordable service also turned out to be a reliable service!

Move size: 1 Bedroom Home Service cost: $2200

Could not be more disappointed with this company and how they handle business. I don't usually write reviews for things online, but I feel this one could help someone avoid getting scammed by this company.
My husband and I were shopping around online for good moving companies that would handle our stuff carefully while not being extremely expensive. This was not our first rodeo with moving across country, but was out first time going about finding a company on our own.
We were initially excited about our quote of $1,600 to move our 2 bedroom apartment from Chicago to South Carolina, and we event sent them the photos that they asked for of our stuff to estimate the accurate square footage of what would be used on the truck. Well, when the movers showed up on moving day, there were 4 people who quickly loaded all of our stuff onto a truck, and told us after the fact that it would be $4500. We were completely taken of guard by the total, but tipped them well for their work. They even tried to haggle a better tip if they cut off some of the moving cost, which seemed really sketchy.
It took about a week and half for our stuff to arrive, which was on schedule. However we got a call from the company saying that they we owed an additional amount or they were going to hold our items on the truck "and there's always the option to come get it ourselves". WHAT! This company had ONE job, and terrible customer service. We had to pay this amount in order for us to get our items..not to mention they showed up and hour late, handed me a razor and put ME to work saying "don't cut yourself". I had to then unwrap all their blankets from our furniture to give back to them. That was supposed to be done by THEM as we were told originally. Also to be noted, there was only one guy who showed up, and the other was asleep in the truck apparently. Which is why I had to do the work for them. The WORST part is, 3 of our expensive large pieces of furniture showed up completely demolished. They won't event give us enough to compensate for even half of what ONE of these pieces cost. Offered us a total of $96 total..what a RIP OFF. All of our boxes written FRAGILE were completely smashed, almost as if it were on purpose.
Stay far away from this company. I will never use them again, and didn't want to end up writing a bad review, but then again they offered terrible customer service and showed no consideration for our personal items. They are out to take people's money. Now we are out thousands of dollars and cost of our furniture.

Move size: 2 Bedroom Home Service cost: $5000

I used national moving in storage for my upcoming move to New Mexico I was very nervous at 1 point because of all the moving Horace that I read online national moving and storage it made my move very easy and stress free they are an angel sent by God if you want a stress free move I recommend national moving and storage are 100% honest and with integrity from their sales to the crew that picked up my items great job national I will be using you again on in upcoming move a for my daughter.

Move size: 1 Bedroom Home Service cost: $1565