Moving Forward Relocation

Moving forward quoted me at 4,000 to move a two bedroom house. They were the worst movers and I would not recommend them. They are liars. They were late with the pick up , 3 days and arrived at midnight. The lights were out at the rental due to me relocating and there lateness. They packed half my house and could not fit the rest on the truck. So they left half my house in Ohio. When I told them this was crazy business they said for another 900.00 they could pick up the rest in the a.m. I did not get my delivery of half on my house for 6 months. They created stress and anxiety in my life as I was sure I was never going to receive my household items and when I called anyone I got the runaround. The woman Kerri who arranged the contract would not even talk to me. They are a scam and liars. Never use this company.

Move size: 2 Bedroom Home Service cost: $4000

This has been a nightmare dealing with this company. I was in the military, so I have moved a lot. This is by far the worst experience I have had with movers. Now it is important to note that this company doesn’t actually move you, they just book movers. So I am not really sure what I paid them for. But I felt the need to mention this anyways because a lot of the issues I had came from the actual movers. Moving Foward hired the movers, so ultimately it falls on them. I think the hire the cheapest and worst movers they can find (in my case it was Oneway Van Lines). I tried to cancel my contact with Moving Foward, but I was talked out of it by Robert Jones. He assured me that they only hired the best movers. This is false. The mover showed up in an enterprise rental truck, and then had to go “hire a helper” for the day. After the loading was complete, the mover demanded that we pay in cash (when we were told money order) so that he could “pay his helper”. This should have been the first red flag. Upon delivery, (which the movers missed the delivery window by 4 days) we had to endure the most unprofessional people I have ever been around. Firstly, they demanding $150 in cash (for the elevator charge?), but this was understandable since I was informed that there might be additional charges. However, they just demanded the cash and did not offer any receipt or confirmation from their home office. They just said they wouldn’t unload our stuff unless we paid them the extra cash. I am pretty sure I was swindled out of the cash. Next, they couldn’t get our couch to fit in the door (after about 2 min of trying) so they just left it in the 3rd floor hallway of our apartment complex. And then as it turns out, they broke a light fixture on the outside of the apartment complex. After the property manager questioned them, they denied it and acted like they couldn’t speak English. She watched them break it, and this is a brand new building. They took off after dumping our couch in the hallway so that they didn’t have to give the property manager any information. The property manager filed a police report on the movers and now I am having to deal with the backlash. So not only did this move cost me way too much, it was the most unprofessional service I have ever had and now I am being charged by the apartment complex for the broken fixture. Ultimately it was the company that Movinng Foward hired, but they hired them and they are responsible. Also, I cannot get any one at Moving forward to call me back. I am afraid that I am going to have to take further legal action. DO NOT USE THIS COMPANY! Just hired an actual moving company, cut out the middle man. They will try to lure you in with a “great deal” or a “piggy back move”. It’s just aggressive sales techniques.

Move size: 2 Bedroom Home Service cost: $4000

All the bad things you can read in the other review are very true.
They will take you money and then they will block your calls. below is what I just went through with this company.

Loss: 4 Boxes was missing and a 4 basket white shelf was also missing from my deliver on 10/14/2018.Damages:Dinning room table had damages to all 4 corners,and multi scratches on the base . China hutch has multi ares's of damage to the base and sides of the top and the delivery guys damaged my floor when setting the china hutch in place. My bench had multi scratches. They damaged my Bannister while bring in my china hutch by dropping it up against the Bannister. It would have hit the floor if the stairs hadn't been there.95 % of my boxes and totes where crushed and several of then where wet inside and out. 1 tote box still had the water inside the tote. Over Charged: I was quoted after explaining in detail what I had to ship. Agreed on the price and when the driver started to load my things, he begin saying he was charging me to wrap a couple pieces. I agree for him to wrap the china hutch with the glass in it and told him not to wrap to 2nd piece that I would not pay for it. He did it anyway and still charged me. I paid the deposit of $762.50 to the Moving Forward relocation company, I was to pay the driver $600 at pick up and $600 at drop off. They did not tell me that they were subbing out to the G&M company. The pick up driver Came in with blank paperwork and had me sign the forms without filling them in with quantities or listing out what was being picked up. He said he would give me a copy of it at the end when he was loaded as he would note everything as it went on the truck.Then he told me I had to pay $900.50 now and another $900.50 when it was delivered. He tried saying if you take care of me and my helper I will make sure you are taking care also. I questioned this to the company and then he was very ugly to me afterwards.

I shipped less pieces of furniture and less boxes than what was quoted in my price, but yet I am being charged more money also. I was picked up on 8/24/18 and told by the driver it would be delivered in 4 days. On 10/13/18 I still did not have my things. I have made over 30 phone calls to both the moving forward and G&M to get a delivery scheduled. G&M always would say it is being loaded you will have it next week. then again on Monday when it did not arrive I would call again. Moving forward block my calls and will not return my calls after I expressed to them I want to be compensated for all the troubles and lies and emotional stress I was dealing with. They wouldn't even call me to say that I would not get my delivery . I have made over 30 different calls to to both company's . I am out of pocket for food, toiletry items and other things due to the delay in my delivery. . And then to a company that hires unprofessional drivers that will say negative comments about you right in front of you. The driver told my partner that he was glad I belong to him and not to the driver.
I really feel as if I have been taken advantage of and treated very unprofessional.
I have pictures of the damages done to my things. I also would like to know if the remainder of my missing items are at the warehouse or where are they. I would really like to have them.

Move size: 1 Bedroom Home Service cost: $2200

I had bad experiences with movers before and I honestly thought this was going be different.

They lost one of my boxes, they told me they were going to call me in a few days or write me a check for my loses but it has been more than 2 weeks and now every time I call I get directly the voicemail (maybe the blocked me?).

Note: don't believe in their low estimate, they tell you they are overestimating and there almost no chance they will extra charge you the day of the moving but the truth is they are going to find a way to extra charge you during the moving.

Move size: 3 Bedroom Home Service cost: $4175

This is the absolute best moving company out there! This is the 5th move for our 2 kids and we have used them for all 5. They are so prompt, totally ready with all they need to bring, work diligently until they are completely finished, with the best attitudes ever! Everything item is handled professionally and wrapped expertly and then moved like they were moving their own home.
They did a great job, and were so professional. They arrived right on time and completed the move swiftly with expertise.

Move size: 4 Bedroom Home Service cost: $2800