MyMoovers

Never ever use this company. They are lyers and scammers.

THIS COMPANY IS A SCAM.

Do not book them.

I booked them and told them in written and spoken correspondence that I needed 3 strong people to do a balcony lift from the third floor. They sent three skinny young men that did not have the right equipment or a big enough truck. The email and text confirmation said an 8T truck for a 3 bedroom apartment. They arrived with a 5T truck which was not close to big enough.

They also arrived 2 hours late.

The move should have taken 6-7 hours and instead, it took 12 and finished at around 10 pm.

It should have cost $150 /hour for a total of $900. I'm sure the guys moved extra slow to earn more money. It ended up taking 12 hours and costing $1,380 and they demanded payment on the night.

AND THEY DIDN'T EVEN FINISH THE JOB.

They left items in the apartment like couches and tables because they wouldn't fit in the truck.

They promised to send movers the next day to finish the job and they never arrived. Then they ignored my calls the next day and did not rectify the situation so I had to book other removalists to finish the job.

DO NOT BOOK THIS COMPANY.

Fraud Company Stay Away.

I have been ripped off my money by my Moovers ,I hired for a job through recommendation on one flare . terribly upset , angry and very disappointed.

Moving house has never been an easy task and quite stressful time ,it gets more harder when you have two small children.

Booked my Moovers for moving house , received confirmation from Jenny 8tonne truck with three men but they sent 3tonne truck with only 2 removalists . Removalists were good though but no one bothered to inform us that they are changing our booking and the best part without our consent.

I hired a van from Thrifty for extra cost to finish off my moving.

Rightly said it’s a mymoovers is a fraudster company . DO NOT HIRE THEM.

Damaged Furniture

Extremely disappointing experience. The movers did not want to be there. On several occasions I had to ask them to use blankets/Sheets as I could see they were damaging furniture. Damage made to 1 desk (recently purchased for $3000), Board room table, Fridge along with other items. Tried calling head office, left messages to no avail. Finally rang and selected option to “book a move” and that is when my call was answered. They claimed it was too late to put in a complaint and offered $100 for the inconvenience. We paid $450 for the move, they damaged furniture worth over 5K. Never again will I use my movers.

Moving apartments

Damaged caused to many items and to the property we moved into. Very slow. Did not respond to our complaint.

DO NOT USE

-I ordered a 10-tonne truck- I got a 4.5 truck, a 10-tonne truck would have done the move in 2 loads the movers expressed.

It took the movers 5 hours to do the move, everything was in boxes part from the table. The mover was on his phone for the first 2 hours

-I had to leave all my garden furniture as the movers said it won’t fit and have another job to get to.

- Broke my front door as well as my sofa the door was 2 weeks old

Left outside furniture $6,000.

Broken front door $350.

The move was on the 16th October 2020 it's now the 29th Jan 2021 and they are ignoring my tickets, and calls. The complaints department say they will get back to you but they never do!

Read the facebook reviews!

They were on the news this morning on current affairs:

https://9now.nine.com.au/a-current-affair/australian-consumer-watchdogs-issue-public-warning-over-furniture-removalists-my-moovers/f7c0d78f-2e4a-4301-89d7-381fc83811e0

Do not use them or you will be at a loss.

Invoice #60573

Warning - do not use this company.

I don't like to leave bad reviews simply due to poor service but this company is also extremely dishonest.

Scheduled 1pm start but was advised earlier in the day it had to be pushed back to 2pm which was fine given the advance notice.

I had two pick-up locations but after seeing the quality and pace of their work I only had them collect one item from the second location. I literally booked another moving company as they were moving my fridge. Even the receptionist at the Storage Unit company was alarmed and offered his support by standing with me to watch them as they loaded it into the van due to how poorly they were handling it.

At the end, one of the movers became aggressive when I disagreed they started at 1pm. I even had to show him my call log to provide evidence that he didn't call to confirm until after 1pm. Pointing out it was 4:15, and I was only paying for 2 hours and 15 minutes, he actually tried to haggle with me asking me to pay them for a start time of 1:30. I was flabbergasted.

They then asked me to pay 10 % GST to which I had to show them an email which confirmed quoted hourly rate was inclusive of the GST component. The best was yet to come. They then asked…

The worst movers you could ever use!

Wow. This company is shocking! Very unprofessional. Sent wrong size truck so had to hire a budget truck too. Broke several items but worst of all my washing machine. Ripped the control panel and wires right off then hid it! Ended up $500 over the quote and the guys tried to make me pay for their one hour lunch break! Can't make a complaint because they block your number or leave you on hold!