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$ 519
Local move average
52% less than market avg.
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150 reviews

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Leanne Dewaal
Dec 15, 2019
Local move within Brisbane, QLD

Big hot day house move.

Mokshit Sachdeva and Harwinder Singh did our move and they were both brilliant. Such a massive move on a 33 degree day& they didn’t lose their cool at all. Definitely recommend these guys. Many thanks ?

Move size: 2 Bedroom Home Service cost: $451

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Thumbnail photo by Leanne Dewaal of MyMoovers
Hayley Lee
Dec 18, 2019
Local move within Queensland

Very slow moving and packing.

Took a very long time moving and packing things. I had everything in the shed besides the 4 cabinets but they still managed to take a long time moving literally 4 metres and at the other end they slowed down even more to the point 4 of us pitched in to unload as it was taking so long.

Move size: 3 Bedroom Home Service cost: $520

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Official company response

Hi Hayley,

Please reach out to us on support.mymoovers.com.au to let us know how we can make your experience better

Thanks
My Moovers - Compliance Team.

Michelle Zentai
Nov 19, 2019
Local move within New South Wales

Worst Company Ever.

All the positive reviews on here are absolutely fake, do not trust them.

Lets just point out some of the issues with them:
The booking I had was for 1:30pm. The day before I received a text message from Aiden who confirmed 2pm with a 2 hour window (could come between 2pm and 4pm). At 4pm we spoke to Aiden who told my partner that the truck would arrive anytime between 4:15 and 5pm. At 5:10pm he said they were 5-10minutes away. The truck arrived at 5:30pm and it was not Aiden. It was 2 men who were off very small build who informed us that they had only been told of the job an hour before and came from Manly and to "not get angry at them". I understand delays can happen but being that late was not appreciated. I would have preferred the move then happen on the Sunday, instead of continuing into the late at night. Also there was no updates on where they were, it is not professional when I have to keep calling to find out where they are.
Your website says that Furniture will be wrapped in heavy duty blankets and that all furniture will be protected during removal and transit with clean and dry blankets. There were a few blankets used to cover furniture during the move. On one of our pieces of furniture (sideboard), a scratch occurred from the dolly trolley that was used to move it. This was not covered with a blanket. Also the blankets used were not heavy duty.
The website also says that you own your own trucks and that no subcontractors are used. It also says that uniformed removalists are our employees, no contractors. These guys had no uniform on, they were in plain clothing no protective shoes (just sneakers - unsafe practices). They were also using a Budget truck, not a My moovers truck as per your website. Clearly they were contractors.
Your website says that you also used Fit, experienced staff with a minimum of 3 years + industry experience. The one guy who was the "main" removalist said he had only been a removalists for half a year. This was clearly shown in lack of experience. My partner had to constantly help them when they requested it, meaning he was doing work when that wasn't meant to be the case. We were paying for a service except he was doing work.
In the terms and conditions in regards to Limited Liability, it says that we limit our liability for any loss and damage for certain factors which are beyond our control. Our Samsung 75inch tv was between two matresses which was fine, however the fact that the front of the truck with a lot of our heavy furniture (approximately 1 tonne or more) was only strapped with a 300kg strap which caused it to move during transport and causing the tv to fall during unloading is a damage that could have been prevented and controlled. This is what showed the lack of experience these guys had. If they had used enough straps or had packed the truck better we wouldn't be in this situation. That TV is very expensive and yes we can replace the legs and yes it is working however what happens that during the falling, bending and mishandling of the tv that in weeks, or months time if it stops working because of the way the inexperienced removalists packed it and handled it.
Then when payment occurred, I was forced the sign. I was not happy with the service I received and did not want to sign however the removalist would not let me not sign it and said that if I had any concerns to contact My Moovers on Monday.
The removalists were also very unprofessional in their manner, constantly on their phones talking and stopping work, causing the move to be slower than what it should have been. They used our bathroom without asking and just showed lack of manners.

Oh and to add have been dealing with the company and their response to damaging out $2300 TV is the $55 discount they gave me on the day. Also they are saying I signed to say I was happy with the compensation. They forced me to sign it. WORST COMPANY EVER.

Move size: 3 Bedroom Home Service cost: $470

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Emma Eard
Nov 20, 2019
Local move within Brisbane, QLD

Warning - do not use this company.

I don't like to leave bad reviews simply due to poor service but this company is also extremely dishonest.

Scheduled 1pm start but was advised earlier in the day it had to be pushed back to 2pm which was fine given the advance notice.

I had two pick-up locations but after seeing the quality and pace of their work I only had them collect one item from the second location. I literally booked another moving company as they were moving my fridge. Even the receptionist at the Storage Unit company was alarmed and offered his support by standing with me to watch them as they loaded it into the van due to how poorly they were handling it.

At the end, one of the movers became aggressive when I disagreed they started at 1pm. I even had to show him my call log to provide evidence that he didn't call to confirm until after 1pm. Pointing out it was 4:15, and I was only paying for 2 hours and 15 minutes, he actually tried to haggle with me asking me to pay them for a start time of 1:30. I was flabbergasted.

They then asked me to pay 10 % GST to which I had to show them an email which confirmed quoted hourly rate was inclusive of the GST component. The best was yet to come. They then asked me to pay a 10% credit card surgcharge (fairly certain 10% is also illegal) , again referred back to the email which also said no additional fees or charges. But alas we weren't done. After agreeing that they were being paid only for their 2hr and 15 minutes of time with no additional charges they asked me to put my credit card details into an app on their phone. The app looked like something a child created. Not wanting my card to be skimmed I chose bank transfer.

Long story short steer clear of this company.

Move size: 2 Bedroom Home Service cost: $235

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Sandra Hernan
Dec 06, 2019
Local move from Annerley, QLD to Greenslopes, QLD

Forgot about our booking.

The worst moving experience I have ever encountered. Forgot about the job, we had to chase them up only to turn up 3 hours late. 3 hours for a 1 bedroom unit move from Annerley to Greenslopes!.
Family had to unload 70%of the truck, couldn't even bother taking dining table up the unit.
Broke our fridge. So far I have not heard anything from them after a stern email.
The worst company I have ever used. Will ensure I don't recommend them EVER.

Move size: 1 Bedroom Home Service cost: $322

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Sophie Newman
Dec 24, 2020
Local move from North Melbourne, VIC to Kensington, VIC

DO NOT HIRE MY MOOVERS (Australia)

I booked My Moovers for a simple 1 bedroom apartment Local move for Friday 18th December at 2pm. At 2.30pm I was advised via text that they were running 2+ hours late. I tried 10+ times to call the company unsuccessfully, until I turned off my caller ID. At 5.30pm with no sign of the removalists I called again (with no caller ID) and was offered at small token discount after promising that the removalists would arrive later that night. At 6.30pm I called again and was told that the removalists wouldn’t be coming that day. I rebooked for 7am. 2 inexperienced removalists were sent and they proceeded to take 7.5 hours to move my one bedroom apartment with a booked lift. My furniture was damaged and a pay dispute ensued when My Moovers failed to honour the discount they had offered the previous night. I was hung up on multiple times by the extremely rude and unprofessional ‘customer service’ team and was not allowed to talk to the manager despite multiple requests to do so. This company subcontracts out removalists (they do not hire their own) and has clearly has shoddy business practices. They are untrustworthy, poor communicators and unethical to say the least. Do not book this company.

Move size: 1 Bedroom Home Service cost: $875

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Bridget Cleary
Jan 11, 2021
Local move within Melbourne, VIC

If I could give 0 stars I would

***EDIT: they have since blocked me on all forms of communication instead of resolving the complaint. Classy!!***

I used this company recently to move a few furniture items (bed frame, mattress, shelving unit, boxes of clothes and a side table) and I wish I had researched better and used any other service for a few reasons:

- I received a call the day before to change the time I had booked over a week prior.

- I had provided instructions for find the driveway as it can be a bit confusing. I had both emailed and spoken to someone on the phone prior to delivery to ensure my instructions to find the house was given to the drivers. I drew up a map to help with this also and I was told they would pass these on - they did not. The drivers did not receive any of this info and a half hour was wasted with them trying to navigate to the front of the house with my assistance..

- The drivers clearly lacked experience in truck driving and were unable to back up the driveway. This meant they had to carry everything down a steep driveway.

- Whilst trying to back up the driveway. They have managed to drive over and completely squash $500 worth of native plants that we just planted in the garden. There was no apology.

- The drivers hadn’t been provided a delivery address either. It was easy enough for me to give it to them but it really demonstrated how poorly organised and run things are. Moving is stressful enough without these kind of issues.

- I’ve raised a complaint with the company internally and have had radio silence for some time now and an getting no response to my emails.

The service was way overpriced for what looked like an ex-budget truck speckled in faded graffiti and a company that lacks communication.

Move size: Partial Move Service cost: $360

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Alex
Jan 19, 2019
Local move from Box Hill, VIC to Melbourne, VIC

Great job.

Guys are great just moved 4 bedrooms house .
Highly recommend well done .thanks my Moovers for such a wonderful experience.

Move size: 4+ Bedroom Home Service cost: $718

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Maria Perria
Nov 06, 2018
Local move within Victoria

Removal from Bright to Tarneit.

We have been really happy with the service and punctuality, the two men did a great job. Would certainly recommend them.

Move size: 3 Bedroom Home Service cost: $1470

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Lorenza Foundoukakis
Apr 01, 2019
Local move within Dulwich Hill, NSW

Best company.

Its a very good company if u want to your house stuff , office stuff or anything
cheap hourly rate
very good workers.

Move size: 2 Bedroom Home Service cost: $315

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Aaron Reid
Apr 03, 2019
Local move within Melbourne, VIC

Moving.

The lads were very helpfully and hard workers no complaints, very polite customer service and friendly guys.

Move size: 3 Bedroom Home Service cost: $481

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Pankaj Jaswal
Apr 06, 2019
Local move within Thomastown, VIC

Perfect.

Good work done by the Guys ( Chirag,Manoj) on time and good work ethics and pentual in their work and delivery.

Move size: 1 Bedroom Home Service cost: $280

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Nick Shaw
Feb 19, 2019
Local move from Hawthorn East, VIC to Chadstone, VIC

Seamless from start to finish.

Our move was seamless from start to finish. Great communication every step of the way. The men were friendly and approachable. We moved on a tight time frame and My Moovers were happy to look after us.

Move size: 4 Bedroom Home Service cost: $790

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Jony Pett
Feb 26, 2019
Local move within Melbourne, VIC

Never again!

Dont do it, all lies. Not experienced staff.. outsource to sub contractors. Mega late, had to rush and help them, didn't read instructions so brought wrong truck, ignore calls and emails. Overcharge you after promising discounts. Go elsewhere!

Move size: Studio Service cost: $325

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Glenn
Feb 10, 2019
Local move within Victoria

Absolutely terribble.

Were late. Didn't respond to our calls. Hung up on us when we complained about them being 3 hours late. Came almost 4 hours late with a smaller truck than agreed. Required extra time due to the smaller truck. Damaged our furniture.

Move size: 3 Bedroom Home Service cost: $525

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Christine Stavropoulus
Mar 28, 2019
Local move within New South Wales

Excellent job.

Deepak s and naveen werr On time,quick,handling was efficient and reliable. Goods handled with care.No scratches and damages would definitely use10/10.

Move size: 1 Bedroom Home Service cost: $270

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Bosco Kuppusamy
Apr 12, 2019
Local move within Victoria

Quick and smooth move.

Thank you for to Chirag and Manoj for moving the delicate glass cabinet safely. Much appreciated. Recommended for any move - small or big. Thanks again.

Move size: 1 Bedroom Home Service cost: $350

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Anne Cooray
Apr 12, 2019
Local move from North Melbourne, VIC to Melbourne, VIC

2 bedroom house.

Excellent service provided!! Very quick and no issues at all! Was very quick to organise and they provided everything we needed.

Move size: 1 Bedroom Home Service cost: $260

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Caitlyn Dinsdale
May 31, 2019
Local move within Traralgon, VIC

Based in Dandenong.

I had so many problems with these people, I highly recommend you use another removal company! 4 hours late!
I’m not entirely convinced they were forthcoming with me. I don’t know how anyone could rate them above one star, there is not a zero star rating that I could use unfortunately. Stars are not appropriate measures, black holes would be!

Move size: 2 Bedroom Home Service cost: $365

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Karan Aggarwal
May 17, 2019
Local move from Clayton South, VIC to Point Cook, VIC

Moovers.

Vishalrana and dipanshu provided great service. They were experienced and quick to unload and load. They made sure all my stuff fit in one trip.
I will highly recommend them.

Move size: 2 Bedroom Home Service cost: $405

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Peter Rakatairi
May 18, 2019
Local move within Melbourne, VIC

Good service.

No issues had Vishal Rana and Deepanshu as our movers for the day both very pleasant to work with. Everything was done quickly and efficiently.

Move size: 3 Bedroom Home Service cost: $342

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Jesse Donohue
May 18, 2019
Local move from Melbourne, VIC to Bonbeach, VIC

Perfect job.

Mohit Malik and Madan Chadha did an incredible job and moved it in no time.

I will definitely move again with MyMoovers.

Thank you.

Move size: 2 Bedroom Home Service cost: $260

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Luaan Ruaine
May 18, 2019
Local move within Victoria

Excellent job.

Mohitmalik and madan did a wonderful job, easiest move ever. Careful and efficient, really easy to communicate with also.

Move size: 2 Bedroom Home Service cost: $275

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Shar Ramamurthy
May 19, 2019
Local move within Kingsville, VIC

Great movers and so careful.

Mohit and Madan did a great job. They kept me up to date with their arrival time. Both were very careful and I was especially amazed how they managed to move our enormous fridge. They were both very polite and friendly and I wouldn’t hesitate to use them again. Although hopefully this is our last move!! Thanks so much Mohit and Madan.

Move size: 3 Bedroom Home Service cost: $395

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Jenny Hodge
Apr 14, 2019
Local move from Werribee South, VIC to Werribee, VIC

House moving.

Two guys chirag and manoj did a wonderful job moving our furniture. They provided a very efficient and friendly service.

Move size: 1 Bedroom Home Service cost: $262

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These reviews are the subjective opinions of MoveAdvisor members and not of MoveAdvisor itself.

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MyMoovers has registered their account, so they will be able to see and respond to your reviews publicly.

Their address is 3 3 Turnbull Ct, Ringwood, VIC, 3134, but removalists usually cover a much larger area.

Licenses & Certificates for MyMoovers

To legitimately operate in Victoria, every removalist such as MyMoovers should have a valid ABN (Australian Business Number) and be listed in the Australian Business Register.

ABN: 3878378294
(Australian Business Number)

You can access the publicly available information contained in the ABR through the ABN Lookup website here.

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This could mean that MyMoovers is cheaper with about 52% from the market average.

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