MyMoovers

Omg!! I have never felt more cheated, ripped off, stressed because of their incompetence, frustrated I could go on!
I hired them to move house for me in particular my antique pool table for which I gave weights and measurements after taking forever to pack then they told me they couldn’t do it! Told another truck was coming I waited till 10pm until I almost gave up the will to live! Do not use them under any circumstances
I also paid to have 3 men to move the table specifically. I could write a horror story about the day that would rival anything Stephen King has written!

Move size: 3 Bedroom Home Service cost: $650

Do not use this company!! No show, lies and poor communication

A truck with 2 men booked for 9am Saturday to move a 2 bedroom house in Melbourne, 500m down the road into an apartment.

9:00am- No truck.

9:05am- Driver called to say they were having tyre troubles and wouldn’t arrive until 10:00/10:30. (Not sure why they couldn’t have notified us earlier)

10:40am- Still no truck and no call to say otherwise. I call and nobody picks up.

10:45am- Driver answers the phone and says the truck isn’t going to be able to move us today and that they’re organising a new truck. No detail as to when the new truck would arrive. Driver said he would call me back within 10 minutes with an arrival time for the new truck.

11:20am- Still no call. I call the driver and he doesn’t answer. I call the office and he isn’t aware of what’s going on and says he will call me back within 1-2 minutes with answers.

11:33am- Still no call. I call but no answer.

11:37am- He calls me back to tell me the truck is having mechanical issues and won’t be moving us. He has organised another truck that is working about 8km away from us and would be with us between 1:30-2:00pm. I note down the new drivers phone number and call him to confirm.. he doesn’t answer.

12:35pm- Finally speak to the new driver who says he wont be free until 2:30pm- 3pm at the earliest.

1:15pm- We book with another company and when I call My Moovers to cancel they tell me that miraculously the driver is now available (even though I’d just spoken to him and he said he was busy for another 2 hours). Then they offered me a discount if I waited. Canceled and used a new company. Because of all the issues caused by My Moovers, the move cost us an extra $250 because of their lack of communication, lies and lateness.

DO NOT USE THIS COMPANY!

Move size: 2 Bedroom Home Service cost: $400

THIS COMPANY IS A SCAM.

Do not book them.

I booked them and told them in written and spoken correspondence that I needed 3 strong people to do a balcony lift from the third floor. They sent three skinny young men that did not have the right equipment or a big enough truck. The email and text confirmation said an 8T truck for a 3 bedroom apartment. They arrived with a 5T truck which was not close to big enough.

They also arrived 2 hours late.

The move should have taken 6-7 hours and instead, it took 12 and finished at around 10 pm.

It should have cost $150 /hour for a total of $900. I'm sure the guys moved extra slow to earn more money. It ended up taking 12 hours and costing $1,380 and they demanded payment on the night.

AND THEY DIDN'T EVEN FINISH THE JOB.

They left items in the apartment like couches and tables because they wouldn't fit in the truck.

They promised to send movers the next day to finish the job and they never arrived. Then they ignored my calls the next day and did not rectify the situation so I had to book other removalists to finish the job.

DO NOT BOOK THIS COMPANY.

Move size: 3 Bedroom Home Service cost: $1380

Not professional. They will cause damage and absolve themselves of all responsibility.

They will also delay the time on the job to try and extort more money from you.

I know that the owner of this company, had another removal company before this which he continued to operate while insolvent. Eventually he was forced into receivership, but the line of consumers who were awarded damages by VCAT, didn't see a cent. Avoid this company at all costs.

Move size: 3 Bedroom Home Service cost: $900

First move in 35 years and I made the mistake of booking these cowboys. Prior to booking, was hounded by emails and phone calls seeking my business. I almost didn't book them for this reason, but ended up doing so. They were two hours late. I phoned the contact person and he said that he would check where the truck was and get back to me. He didn't and from then on refused to pick up my calls. Shabby van and two very slow, inexperienced guys arrived. They were hopeless, slow and spent so much time on their phones. We were only moving 500metres, with very little furniture and 90 boxes. One guy stands on the back of the truck while loading and unloading so essentially only one person was working. We are in our 70s and ended up assisting with the loading and unloading, carrying far too heavy loads. When they arrived at the destination, they wouldn't unload until we paid an amount that they had set. We asked for a discount because of how late they were and that we had done a great amount of the job ourselves. They refused and refused to unload. We ended up having to call in family members to get the job done. They then wanted to leave all of our things in the foyer of our accommodation and not take it to the first floor (a lift was available). A family member stepped in and insisted they complete the job. This is the first online review I have ever written, such was the extremely poor performance of this company. I'm sure there are many good removalists out there so save yourself the stress and don't use this company.

Move size: 2 Bedroom Home Service cost: $499

I cannot recommend this company, incredibly untrustworthy.

In short: Delivery completed, but goods were held ransom and I was forced to overpay

Do not trust the positive reviews where the reviewers somehow know the names of the delivery people, they never introduced themselves by name to me.

Delivery of 3 bedroom home completed with negligible damage, distance around 30km. HOWEVER:

- After booking I was told to pay a $20 "booking fee" to keep the delivery date, which would be deducted from final cost. This was not told to me during initial discussions. It was never refunded.
- The movers arrived an hour late.
- The truck was loaded in such a way that it took as much space up as possible, had to take the remainder of our possessions in my car. This was a large capacity truck, everything should have easily fit.
- The delivery truck drove at 60 kph along a 100 kph road that made up most of the delivery route. It felt like I was continually having to slow down to check they were still following me.
- After the truck arrived at our new house, I was told I had to pay for the delivery time so far, plus one hour for them to unload into our new house, before they would unload the truck. This was not what I was told when I booked, I was informed I would only pay up to the number of minutes they took.
- The unloading only took around 30 minutes. When I confronted the delivery guy about it and asked for a refund of overpayment, he told me it would be fine and to ask head office for the refund.

I spent a considerable amount of personal time trying to recoup the $75 I was overcharged ($55 for 30 mins plus $20 "refundable deposit") and was given every excuse imaginable for not having paid the refund yet. I took up a transaction dispute with my bank to reverse the charge after a month of chasing, but the case was closed since there was not enough written correspondence to support my claim. Rather than take the matter further, I decided it better to alert others to the experience I had.

Move size: 3 Bedroom Home Service cost: $469

Spoke to Gary and worked out costings. He was confident and felt that I could count on him. On moving date, Mowers came late, had to ring company and spoke the Daena to find out where they were. Work/timing were inefficient, had no safety belt, not enough range of allen key. They did not complete packing all items into truck that I had to hire another mover the next day. Don't trust quote EVER. Paid 1027 approx - 827 on card and 4200 cash. Do not also hire their packers. Shoddy packing box with their packers are equallyinefficient. Took 5 over hours to just pack Kitchen. Pliable boxes and don't understand how to pack or rather lack of respect shown to goods. Fresh food packed with pots resulting in spillage. . Just DO NOT USE THIS COMPANY. I rang Gary many times as I wanted him to explain what went wrong. He has refused to pick my call. Whilst the COMPLAINTS Dept has instructed me to write in, from other reviews of the same, I am of the opinion nothing will be done to compensate me hence the review. ** Do Not hire this company ** they will even send you a link once payment is made ** do not click as it as a standard review that gets shared on social media forum that is pre-done. So alot of people get fooled. When you see reviews mentioning names in full - please note that this was pre-filled.

Move size: 3 Bedroom Home Service cost: $1027

Booked for 9am as settlement was occuring at 2pm, knowing that gave more than ample time to be out of the property. They never showed up. Called the company at 9.30 and they said there had been a problem with the truck and they would call back in 5 mins. Never called back, we had to call them numerous times and they just kept putting us on hold. Hours later they said they could be there after 1pm. We told them not to bother and booked another company on the day. They made our moving day very stressful. Ive since discovered that they do this to numerous clients, they book in numerous jobs, hire trucks and if they have too many customers, well bad luck they just show up hours later.

Move size: 4 Bedroom Home Service cost: $1000

If I could leave a negative star rating I would.
I have never left a negative review before but the service or lack there of from this company is appalling.
They damaged some of my elderly aunt's furniture in a move and I cannot get any compensation from them despite insurance being included and the drivers admitting to the damage. They will not return calls or emails and when I call and ask for Joe, Diana or someone in the complaints department I get put on hold for ridiculous amounts of time (I have waited up to an hour) until I give up and hang up.
NEVER EVER USE THIS COMPANY!!

Move size: Studio Service cost: $800

2 hrs late.
They used a rental truck, even though the website states they own and use their own trucks.
Drivers tried to drive off without completing the job as they couldn't be bothered to finish packing the truck. I was lucky that I caught them trying to close up the truck and leave.
Stuff was left everywhere and I had to argue with them constantly to get them to put everything in the truck before driving off.
Removalists barely spoke english and couldn't follow simple instructions.
DO NOT I REPEAT DO NOT USE THIS COMPANY.

Move size: 2 Bedroom Home Service cost: $3000

My Moovers failed to complete job and when they left found broken items and furniture not put back together properly. When trying to contact them and sort it our we were repeatedly lied to or not replied to (phone and email). We Quoted 3-4 hours to move a 2 bed apartment and were there for 12 hours! They sent inexperienced "staff" when they explicitly promised experienced movers familiar with disassembling and assembling furniture. We are now having to MyMoovers to small claims tribunal. Worst moving experience imaginable.

Move size: 2 Bedroom Home Service cost: $700

We got quotes from removalists of $1050, $1200 and $1400, and a quote of $112 per hour from My Moovers.
We were told by My Moovers that we could sit back, do nothing, and it would take 5 or 6 hours.
We assisted like slaves and it took 13 hours!
Expecting to pay a maximum of $672, instead we had to pay $1519!
To massively underestimate the time it would take is either incompetence or deceptive sharp practice.
I shudder to think which one it is.

Move size: 3 Bedroom Home Service cost: $1519

The booking process went well however on the day of the move, the movers were 3 hours late with no contact from them to tell me they would be late. I had to call them. Even when they said they were half an hour away this was not true. I had taken the day off work and ended up sitting around all day waiting for them. My new apartment complex had strict rules that you are unable to move in after 5pm and the movers were so late that we had to break this rule. The building manager was not happy.

I have emailed the company 5 separate times to complain and they have never written back. I find it unreal that they can just ignore a customer's grievances.

Anyway, the job was done.

Move size: Partial Move Service cost: $275

Two guys came to my place with only one screwdriver, no measuring tape, no electric screwdriver and basically, NOTHING! Not thinking at all when the sofa was not able to get through the door, luckily I had two friends came over with tools and extra hands to help. They left the water hose behind without notifying me until I found out and asked them. They said couldn’t remove it without tools; I went back to the old house, as a female, surprisingly I was able to remove the water hose with my hands, no tools. Without the necessary tools to help them to speed up the disassemble, the move took longer than I expected.

Move size: 4+ Bedroom Home Service cost: $920

I never leave negative reviews because I know of the effect it can have on the company, but this company has absolutely no morals, value or respect for their customers. A single mother, whose husband has just passed away was left on the street with all of her furniture because this company was too lazy to move anything. The movers arrived 4 hours later than promised and had the audacity to leave with the first load whilst promising to come back for the second but never did. All of this, after the furniture has already been left outside with a mother and 2 children having nowhere to sleep. After reaching the owner at 10pm in the evening, he promised to move everything the next day free of charge for the troubles, only to go back on his word the next day and demanding $100 a hour and wanting payment upfront because he does not 'trust' the client. I have made a lodgement to the ACCC, Fair Trading and to the Police for this disgusting companies behaviour. Avoid at all costs. Don’t trust any reviews that you see as this company pays for them to be left by fake accounts. HORRIBLE.

Move size: 3 Bedroom Home Service cost: $5000