Moving Relocation Systems

DO NOT BELIEVE ANYTHING THIS COMPANY TELLS YOU! I would give this company zero/negative stars if I could. Their salesperson Israel is very nice on the phone and truly makes it seem like he is looking out for your best interest. Don’t worry, after you pay you’ll never hear from him again.

I was told different pick up days (mind you this is after I spent my time calling and chasing them down) and was told the movers would call 30 min prior to arrival. No call just showed up. This was Wednesday. Immediately the man in charge said oh you’re way over the amount they quoted you. I knew we had more and prepared to owe more but Israel assured me they left room for “items you may have forgotten.” Well after about 7 hours of disassembling/packing the truck my husband was told it was $3K more than the original quote. My husband and I had everything labeled and mentioned the second paid for stop to them but they just loaded it all on the truck (more to come on that later). We also were told 0-9 business but the movers told my husband, “I hope we have someone to get this to you it probably will be about 14 days.” When I asked Jennifer about this she said she was unsure and said she would call back-never happened.

Thursday with no call back and Friday I called REPEATEDLY to see if our stuff had left and really what the time frame was. When I finally got ahold of Jennifer, she said that it was 0-9 days but our stuff hadn’t left yet. Monday I called again repeatedly and was told Monday night or Tuesday morning and Jennifer would call as soon as it did. Tuesday afternoon I still hadn’t received a call and so I had to call REPEATEDLY to get someone on the phone. When Jennifer finally called me back she said it was leaving that day and would probably get there Thursday or Friday. We would receive a call with a delivery window.

Wednesday all day we did not get a call so I assumed it was not coming until Friday. That’s fine. Thursday all day I did not receive a call so again in the afternoon (mind you while out with my kids at the zoo) I had to spend a lot of my time chasing down Jennifer to find out she was off that day and no one else had details of the move. WHAT!?! Finally I got a restricted call from Jennifer’s personal phone and she said, “I’m calling you because the office keeps saying you’re calling what do you need?” What do I need!?! I need to know if my stuff is coming the next day! Hello!! She had to put my on a long hold and when she got back to me she said, “its arriving tomorrow from 12-5. They will call you 30 min prior to arrival.” Okay, great.

Friday now. No call and as the afternoon goes on I’m more and more sure it’s not coming. Finally at 4:15 I try to call the office again (and again, and again, and again…see the theme here?). I finally get a TEXT MESSAGE from a random number saying the movers are delayed and won’t be coming but will be there on SUNDAY. The text asked me to confirm I understood but when I tried to call the number no one answered and no one answered when I texted back asking for a phone call. Okay, Sunday was not a day they said delivered and it’s also Halloween and I have two small children. After calling again and again to try to get a window, a supervisor, someone who could answer where our stuff was and when it was actually going to come no one answered (not surprising). At 7:45 pm I get a text from ANOTHER random number saying sorry I missed your call call tomorrow after 10 am.

Saturday no one answered at the number and again I have to call repeatedly to get ahold of someone-the new window is Sunday 3-4 pm. No doesn’t work for us again it’s Halloween so they say Monday 8-10 and that they’re giving a credit back to my CC and will send a receipt that day-never came.

Monday comes, movers tell me they might get there by 11am, not the window I was quoted. Finally speak to a superior, they zelle me the refund. The movers call to say it will be 12 pm when they will arrive and seem confused about the second stop. The supervisor calls back to say they did not load correctly-knew that from the beginning when they disregarded my husband. They have to unload the whole truck and have me separate out what’s staying. Then they pull off things that aren’t mine mixed in so who even knows if something is missing. Couldn’t take a full inventory or have the boxes placed in correct areas because I was busy figuring out what was what. So now I have a ton of boxes to lug back upstairs that I had to put downstairs so my house was livable.

I will say the local men hired for the unloading were super polite. I requested more of a refund because yet another issue, lack of communication and overall waste of my time. I was assured fromJennifer someone would be calling by 7 pm. Never got a call. Please save yourself the headache and hassle, annoyance and frustration with this company and find someone better who will respond to you, the paying customer, without giving you the run around.

Move size: 3 Bedroom Home Service cost: $7100

This is my second time using Moving Relocation Systems for the rest of my items from New York. I am just so happy with the communication that I received from this company from start to finish. I am a nurse and I work a taxing schedule. I could always reach Cheryl with any questions or concerns no matter if it was 9:00 p.m. at night. My inventory kept changing as I had several items that I was trying to sell. In the end, my final quote stayed the same and I was not charged anymore at pick up. My furniture was delivered on time and I had no damages. Henry, the driver and his crew were wonderful to work with as well. I have absolutely no complaints about their services . I highly recommend this company to anyone looking for a professional moving company. MY corporate company has added them to their list of top three movers to refer our employees to for interstate moves. I have referred three people to Cheryl and they have all had great experiences. Keep up the great work. You are greatly appreciated. Thank you.

Move size: Partial Move Service cost: $4185

If I could I'd give them 0 stars I would! Good companies don’t need reviews, people only leave reviews when a company doesn't hold up their side of the service. This company should NOT be considered a "TOP 5 RATED MOVING COMPANY". THEY ARE ALSO NOT BBB ACCREDITED. Israel, Mike, Jennifer, and Amir, I don’t know how you all sleep at night knowing you scam and steal from people! From the low initial quote - which by the way my husband walked through every room and told Israel EXACTLY what was coming (what it's really called is a bait and switch), to the lack of communication, to the showing up 24 hours unannounced, but as per Amir we didn't say the date we did (still waiting on those transcriptions, bud). I'm guessing we never got them because you're wrong. Whenever we tried reaching out when they did wrong no one answered & when they did, we would get the run around or a snotty attitude from Jennifer. OR they ghost you, but when they need payment they are nice and say "any resolutions will be deducted off the final price." WRONG. Not only were we charged close to 3 times the amount we were quoted because of a HORRIBLE quote from Israel who was also supposed to be our POC throughout our whole move if anything went wrong, HEY just so you know Israel left us out to dry-until this day we still haven't heard from him, although we have called, left voice mails, emailed, AND even texted his number he provided us with. Amir, who is the "dispatch supervisor" (not much of a supervisor and professional BTW) called my husband a liar and when my husband asked for transcripts since all the phone conversations are "recorded," as per Amir, he never sent those over either (we're still waiting on those if you care to send them over). Mike, who calls himself the "supervisor", didn't have time for us because he was waiting for a flight with his wife on a Friday afternoon while our whole move was a disaster - great supervising done on your end, pal. Jennifer, their secretary, is snotty, condescending, and apparently can not deal with hard situations as she told my husband and blamed my husband for their mistakes. She seems to be blind to the fact that her bosses put her in these situations, not the customers. If the customers were treated correctly they wouldn't be getting the phone calls they get. NOT a professional company at all. They lack empathy and ANY proper business etiquette, they make it sound like they care and are there for you in the beginning, BUT they aren't, they're only there for your money. It really is a shame. Again, not sure how people like this are still in business and not only that but how do they sleep at night? They haven't reached out to us with a "resolution", they probably think we forgot, but when you take food out of peoples mouths people don’t forget. They took advantage, they saw their opportunity and jumped right on it. Moving Relocation Systems, please know I will not stop posting and or reaching out to BBB, and FMCSA until YOU reach out to us and make this right and resolve this issue to a matter of our liking. If this doesn't happen, PLEASE understand our lawyers will be in-touch, and if I remember correctly, as per Mike, (who was waiting for a flight with his wife) didn't care to make that clear as we were having issues with the moving company he supervises and his phone call with my husband they are "ready for lawyers". To anyone looking to move, do your research. If it sounds too good to be true it probably is. This company likes to pull what they call a "bait and switch", and believe me when I tell you this review is missing a lot of things that SHOULD be in here. Like our missing and broken items, etc. ALSO make sure to read their low rated reviews, which they may try and block now so no one sees our review and any other reviews posted, like they did on their facebook page. Moving Relocation Systems, LLC we hope to hear from you after this review. THANK YOU :)

Move size: 3 Bedroom Home Service cost: $14113

The sales representative-Cheryl initially gave an estimate quite low and then on the day of moving the Movers asked for 3 times the money that was originally estimated. After arguing and negotiating with them for 2 hours, finally they took my items with 2x the price originally agreed.

I was promised a delivery in 3-5 days but after numerous phone calls when the 5 days passed, they stopped answering my phone and actually blocked my Phone number. I had to file a complaint to BBB to get my items delivered.

Bitter and bad experience with them!

They are just a broker company and not actually a logistics company. So be aware!

Move size: 3 Bedroom Home Service cost: $12000

Serious warning!!! Do Not use this company for your relocation moving, they are completely unethical and fraudulent place to do business with. Here is the my experience story: before I finalized the contract with this company the sales representative would return my calls or texts for any questions/concerns I have within the minute, however, soon after I signed the contract with her and put the deposit down the sales rep disappeared immediately to completely ignore my numerous calls or text messages to her. I was also told by the same sales rep that someone from their company would contact me couple days before scheduled moving date to confirm, but I never got contacted by anyone from their side three days before the scheduled moving day, so I had to call/text to the same sales rep for more than 10 times but never heard back from her even once. The customer service person finally called me back one day prior to the moving. On the moving day the movers uploaded all the stuffs/items so loosely into truck between the spaces, then at the end of finishing the loading I was told the 800 square feet originally quoted was not enough to accommodate all of my items, so they charged me additional 460 square feet at total of extra $2228 (this is the easiest way they do the business to force the customers end up paying more with no or little choices). About one week later when my stuffs finally arrived from NJ to FL destination I found out the 18 wheeler moving truck is from a different company. Instead of leaving large space between the items like the movers did for uploading, this truck company has squeezed almost every single inch of the space to have items fit into his truck for multiple families. Because of the too tight between the spaces my bed-frame had been damaged with scratches, my excursive bench had been careless cut on the surface when the movers unpacking it. Overall it was horrible and shame experiences I have had with this so called Moving Relocation Systems company. Bottom line is do Never do the business with them to put your emotion and money at the high risk.

Move size: 2 Bedroom Home Service cost: $6100

S… SHOW

Moving Relocation Systems LLC out of Bellville, New Jersey (mailing address Wallington, NJ) is the worst, most incompetent company I have ever dealt with in my many moves. From start to finish they screwed up at every possible step in the process. From an extremely low quote (I filled out the inventory accurately, measuring everything, including box sizes) to an astronomical increase when arriving at my home, to not showing up on moving day!!! They lost multiple items, including a brand new unopened safe. How the heck do you lose a safe? Rude, incompetent and unresponsive employees. No one called to let me know that the truck wasn’t coming or picked up the phone when I called multiple times asking where the truck was when the time slot had passed on the day of the move. They rescheduled for the next night (not day) between 4-8pm. Guess when they showed up? 8pm pitch dark. The supervisor in charge was rude and arrogant. Telling me that my mirrors and pictures were absolutely going to be broken unless they added their own packaging. The packaging turned out to be a cardboard box. Over $300 for a mirror, $450 for a wall mounted jewelry cabinet. They even boxed 2 pictures together and charged me double. They won’t unload unless you pay them first, then they refused to pay for the lost items even though the driver called and reported it while he was still at our home. Unbelievable! DO NOT USE THIS COMPANY!

Move size: 3 Bedroom Home Service cost: $3700

Overall, the moving company failed to respond in a timely manner to notifying me that they will not obtain the required umbrella liability insurance to enter my apartment building.

Since the Moving Relocation company could not honor the contract by providing my pick-up building with the required insurance (Umbrella Liability portion) to pick up our goods, we argue that the services should have been provided if the company obtained umbrella liability insurance in which they are responsible for obtaining.

#1: We initially attempted to contact Israel (employee of the Moving Relocation Company) regarding their company being required to send over the COI via email to us on 12/13/22, and multiple phone calls throughout the week to his direct line were unsuccessful and unreturned.

· On 12/19/22, to speak to someone from the moving company, I finally had to pretend to book a new move to talk to someone from the company, which happened to be Chris – another member of the Moving Company - Sales Manager. Chris then notified me that Israel had moved on from the company and that the company failed to forward any incoming calls to his phone line. If the moving company forwarded Israel's incoming calls correctly, we would not be in this current situation because we would have known the end outcome sooner and I would have cancelled the order then.

#2: On 12/19/22, after unnecessary delay from the company who was required to produce a copy of the COI from the moving company. It was brought to our attention from our building that the umbrella liability insurance portion of the COI needed to be obtained.

· The moving company then informed us via a text message from Chris that the final decision regarding the COI umbrella insurance would be made shortly after Christmas to give the company more time to evaluate if the company would in fact obtain the necessary insurance.

#3: On 12/27/22, I reached out to Chris from the moving company in the afternoon to finally notify me that your company will not get the umbrella coverage "because we simply don't have enough customers to justify the cost."

· In retrospect, the company bought yourself time to get us within the non-refundable "7 business days" before our move.

Move size: 1 Bedroom Home Service cost: $8000

I do NOT recommend this company. It started out with a hard sell from Chris. They told me that I had a moving date and a fall-back date. Then, they insisted it was a 2-day window and changed the date. Chris berated me in a raised voice, telling me that I needed to stop focusing on my needs and needed to pay more attention to the company's needs. No one came to see what we needed to move. I gave furniture measurements, but they came in a truck they said was too small. They rented another truck at additional cost, although theirs was only 2/3full. They damaged several pieces of furniture. They came too late and did not set up bed or futon or place area rug on the floor in the living room. The final cost was twice the estimate.

Move size: 4 Bedroom Home Service cost: $17420

I just want to comment on a job well done! This was not my first move and probably won't be my last. I was recommended to them by a friend who was very happy with her move. The customer service was far beyond anything I had ever experienced or expected. My representative, Cheryl, was fantastic . She stayed with me from the very first day we talked through delivery. She didn't tell me what I wanted to hear but what I needed to do for a smooth move. She got every bit of inventory that I was bringing down to the broom. My estimate was right on target for which I was very thankful. I think the thing that I liked the best is that the company is family owned and they did care about me. I could always reach Cheryl which was a blessing because I was very nervous . When it came time for my items to be picked up, Jennifer was so polite and explained everthing in laymen's terms so I could understand what the procedure was when the men came to load my items. That was extremely helpful. Carmelo and his crew were quick and efficient and really delightful people. I would recommend them to anyone looking for an excellent moving company. Pick up was on time as well as delivery, my price didn't change and I had no damages to speak of. What more could a person ask for? Thank you guys for a great moving experience.

Move size: 3 Bedroom Home Service cost: $8500

MOVING RELOCATION SERVICES bates you with an “estimate”. This price is reasonable based on a list you provide them of your belongings. My list was thoroughly vetted and included everything. The initial rep, Cheryl, was accommodating, then she disappeared once they defaulted. When I could reach her, she would never get back with me.

Our experience is exactly as other reviewers, the company has a scamming pattern. BAIT & SWITCH. The day of my move, the movers acted as if I had so much stuff. This is all part of their game. I only had things that were listed on the contract. The lead mover had the worst attitude and told me ON MY MOVE DATE it would cost an ADDED $4500 MORE than the initial price. I was defeated because I had to move on this date! When I called the office to get answers about when I would receive my things, EVERYONE YELLS AT YOU FROM THIS COMPANY!! JENNIFER HAS THE ABSOLUTE WORST ATTITUDE I HAVE EVER EXPERIENCE AT ANY COMPANY, EVER!! I asked her if she was okay the first time we spoke because I didn’t understand her tone. Cheryl’s alleged “supervisor” is awful too. I called to speak with Cheryl and he answered and YELLED AT ME AND CALLED ME A CHILD FOR WANTING TO KNOW WHEN I WOULD RECEIVE MY BELONGINGS. How is this okay that a company yells at customers for wanting information about their move?? They have no clue what they are doing. They should at least provide a ballpark on when, where, and how the move will be delivered. They know nothing once they have taken your money.

The last straw, when my movers showed up with less than 24 hours’ notice, they said their truck was too big to drive up and told me it would be another $600 ADDED!! THEY KNEW EXACTLY WHERE I WAS MOVING THE ENTIRE TIME!! I called Cheryl and Jennifer. Cheryl promised to call back and did not. Jennifer proceeded to yell at me, per company procedure, because they try to intimidate customers. I felt so taken advantage of. What was I to do? I needed my belongings. We had been paying for hotels and sleeping on air mattresses for weeks!! It took weeks for them to deliver my move!! The move was very late and cost over $5,000 more than they said it would. Beware of this company, they will rip you off and try to intimidate you!

Move size: 2 Bedroom Home Service cost: $6500

I move frequently, so have had a lot of experience with movers. This company is mid-grade. I suggest reading the fine print on the quote. This simple step could have avoided a lot of complaints I've read.

I moved from NYC to KY, my items were picked up on Wednesday and delivered Sunday of the following week (10 days). Due to the distance of my move, they have up to 8 days from the day you can accept the delivery, and that's precisely how long they took. Given they had my stuff for so long, I was pleasantly surprised that nothing was damaged. The foreman at pick-up was very aggressive. From the get-go he wanted to tell me I was going to exceed my allotted space, which I found laughable considering I got rid of furniture (couch, dining tables, floor lamp) and had 8 boxes less than I had on the original quote. I made that clear, and he backed off because he saw I wouldn't budge. The movers were very friendly and packaged all my items very well. The office staff is ok; they are a little defensive when you're simply verifying information, which was a turn-off and made me distrustful. The day my stuff was delivered, they wanted to charge me for having to walk up a short walkway to my door; again, I stood my ground and even had to speak with the manager. Nobody's door is at the sidewalk, so charging to have to walk to the entrance is ridiculous. The delivery guys were friendly and they placed all the furniture where I asked, put the bed back together, and cleaned up after themselves. All in all, it was a decent experience but I wouldn't recommend them and doubt I'd reuse them due to the excessive attempts to upcharge.

Move size: 1 Bedroom Home Service cost: $3400