Moving Relocation Systems

Worst experience of my life! Never use moving relocation systems out of New Jersey! Jeff Gold, their smooth talking salesman, gave me an estimate that blew the other companies out of the water. I told him that they should come out and look for themselves just to be certain of the price. He said, "No,that's not necessary. Our estimates our firm. Just tell us what you've got." I was thrilled.

But then, his boys come and load all of our stuff onto their truck, then announce that they can only move our stuff for $3500… NOT the $1238.79 they quoted. But, of course the trucks are already loaded, so if we back out now we have to pay a huge fine! Not worth it. Very clever, boys. I try to get Jeff gold on the phone and… Big surprise, Mr. friendly is no longer available. Then they get me on the phone with their closer and he can do nothing for me. So now we have to wait a couple of weeks to try to get that money together to get our stuff back. Can you say "ransom"?

Finally after a few weeks, we get the money to get our stuff to our new home and when their boys get here, they announce "0h, we didn't realize the terrain was so tricky. We're going to need another $500." If I were a violent man .. so, I tell them "we have no more money". They called the main office and the guy's begging with me to give him more money to get my stuff off the truck. Finally, he was "kind" enough to let me pay only an extra $300 so that they would finally release our belongings to us. I finally get Jeff Gold back on the phone a couple weeks later to complain and after about 30 seconds he says "well, you should've known better!" and he hangs up.

Why I was surprised to find several items missing when we unpacked I cannot tell you. CRIMINAL! Pure and simple.

Service cost: $3800

** Do not use this company **
1/10th of a star is more than they deserve for a rating.
I had over $5,000 worth of items missing from my inventory when it arrived in FL. Over $4,500 worth of damage or broken items from their inability to tying anything down or holding it in place As shown in the photo. The company overcharged $1,500+ for extra cubic feet. When I contacted the company I was then told to go through their Insurance Claim company CSI Pros and they made a settlement offering me $257 telling me I had X'ed a box that said I would accept $.60 on the pound for my items, which I had not. Talk about slap in the face. In their settlement they did not address any of my missing items nor the damage their driver did to my mailbox upon leaving or the overcharge of cubic ft. I was told by the company Mgr. Mike " No driver would steal any clients items as they have to pay the claim out of their pocket". If you were not a honest person and you could have $5,000 worth of items for $257 what would you do. I entrusted this company with my personal belongings only to have family heirlooms stolen from me that no amount of monies can replace. They also charged me for full service which included disassembly and reassembly of furnishings, loading all items and unloading and placement of all items at final destination. What they did was load all items in the truck in NY, said it would be delivered in 3 - 10 days and the driver told me I was fully insured. Was delivered in 19 days, wasn't started to be unloaded until late in the evening 8:20pm with the driver and a guy that he offered a 2.5 hour job for unloading from outside our local gas station ~ not a contracted bonded individual from the moving company. The guy left at 11pm leaving the driver alone to finish unloading, at 12:30am the driver said he was too tired to continue working, so dropped off 80+ boxes in our garage, 20+ boxes in our driveway and left a lot of our furniture in our open screen lanai. Driving away and breaking our mailbox on his way out. So this left I and my husband to do their work for them at a premium price. I have shoulder issues and my husband has a bad back. Have contacted any and all services to put in complaints. If they sound too good to be true they probably are not a great as they seem. Do not be their next victim.

Move size: 2 Bedroom Home Service cost: $6945

I am recently widowed. I lost my husband to cancer and this was the first move I've done without him handling everything. The sales rep - Rich- from this company just literally lied about everything from the pricing, the ownership of the trucks, the process of the move, everything that can be lied about. I must have seemed like a winning lottery ticket to him because they took me for everything. This company is horrible. They have a sales team that gives whatever low estimate is needed to win the job and then after they have everything loaded on the truck the price tripled. Yes - TRIPLED!! Their salesman Rich told me they owned their own fleet of trucks so the move is done with their own trucks. I had a guaranteed price from another company that he told me was through the roof and they would never be over $10,000 - no matter what. Allied trucks showed up for the move. I was given a low estimate of $6500 for the move, I knew it was low and literally talked him up to cover everything for $9000. I was sent a "Binding Estimate" which supposedly means they can't charge more than that price. Once my house was loaded on the truck they demanded over $17500!! Their "owner" named Tina told me she would "settle" with me for $15,500. How is that legal?? She told me she didn't care, my stuff was already on the truck and they could sell it at auction after 20 days. If I wanted my belongings(my whole house was packed on the truck) I had to come up with an additional $6500 IN CASH ONLY!! I was financing this move with a credit card that now was maxxed out and I needed only cash to get my house out of their truck. The truck showed up in CO with boxes upon boxes of packed PAPER. Just wrapped paper. Some boxes had 1 or 2 extension cords in the box with nothing else - just paper. They filled the boxes with paper to fill up extra space and try to justify the overcharge. I am missing boxes of my belongings, I have boxes that don't belong to me - I don't know who's things they are and boxes of broken things. Broken tables, broken desks and broken chairs. This is the exact company I was trying to avoid. These are the details my husband always handled and they simply took advantage of me and my lack of experience. They are the lowest of the low. No matter what the pages of estimates claim for pricing - they found a way to overcharge me at every turn. Hopefully someone will read this and I can save them from a horrible moving experience and a lengthy battle. I have to battle them to get my belongings wherever they may be and recoup some of the overcharged money. They are an ABSOLUTE FRAUD OF A COMPANY. They made me sign a piece of paper to get my belongings back that I wouldn't sue them. If I didn't sign it I couldn't get my things back. They are set up to rip people off, they are completely prepared to scam at every level.

Service cost: $15200

I do NOT write negative reviews however this time I feel like I need to let everybody know – using Moving Relocation Systems, LLC located at 1 Locust Avenue, Suite 2LT, Wallington, NJ 07057 IS YOUR’S WORST, UGLIEST NIGHTMARE COME TRUE.
Please shop around for another relocation/moving services. DO NOT give business to Moving Relocation Systems, LLC.
I will place review to every single social media available to make sure people are aware of this company. About how bad and unprofessional Moving Relocation Systems, LLC is. About the poor quality service Moving Relocation Systems, LLC provides.
(1) PRICE:
Moving Relocation Systems, LLC intentionally gives you very low initial estimate (price) for relocation services to lock you up in the contract with them.
Moving Relocation Systems, LLC charges $4.6 per cubic feet. When you talk to them first time and go over the list of household items and boxes, they intentionally under-estimate the total cubic footage. So it looks good on paper and you sign the contract with them. However the moment the pickup team arrives price goes up. At this point you are stuck with them because you already paid the deposit (non-refundable) and also you need to move your furniture and boxes out of the sold house or rental apartment ASAP. There is no time to look for another relocation company.
My initial estimate for the move from state of MA to CA was $2700 and I ended up paying $5800. They wanted me to pay extra $800 on delivery (when 18 wheeler couldn’t get into my driveway) but I refused.
(2) PAYMENT:
Pay attention to following detail – first 50% of the price you can pay by Credit Card.
The rest of the balance should be paid on delivery in CASH!!
(3) PICKUP DATE:
My move date was set by the Moving Relocation Systems sales person during our first call, about 3 months before the move date.
The relocation services started calling me 1.5 week in advance asking if I am flexible to move 5 days earlier and then 3 days earlier. Finally I gave up and agreed for the pickup 1 day ahead of schedule.
Pickup time was set for 3-5pm. Pickup team arrived 3 hours earlier giving me only 30 minutes notice that they were “on their way”.
Moving Relocation Systems, LLC doesn’t have concept of the SCHEDULE.
(4) DETAILS ABOUT WHERE YOUR STUFF IS STORED :
I was not explained much during the pickup, only one member of the pickup team spoke some English. But I was told first time during the pickup that my furniture and boxes will be delivered to the warehouse in NJ and stored there until they have enough jobs to fill up the container to go across United States.
Pickup team tagged every box and furniture item, stacked everything in the truck, asked me to sign the papers and pay 50% upfront, and left in hurry as they needed to get back to the warehouse in NJ.
(5) DELIVERY DATE:
Delivery date was given to me by the Moving Relocation Systems, LLC central office. It was not fast, 10 days but I it was OK with me.
I was contacted 1 week after the pickup and was told to be ready to pay on delivery in 12 days. I was surprised that delivery terms changed but agreed to that.
I was contacted 4 days before the delivery term (12 days) and notified that trailer with my furniture and boxes will be at my door next day.
Once again, Moving Relocation Systems, LLC doesn’t understand the concept of the SCHEDULE.
(6) QUALITY OF SERVICE:
Here is the worst part.
- 38 out of 52 plastic, heavy duty bins were totally destroyed. Side walls and tops of plastic bins were cracked, broken and missing. Clothes inside of the damaged containers were simply hanging out of what’s left of the plastic bin, taped to the left overs of the plastic bin (this is best case scenario).
It looked to us like people were walking on those boxes OR perhaps boxes were unloaded and loaded more than twice/three times.
- All clothes were dragged on the pavement or dirty floors of the truck and were either totally damaged or partially damaged and needed cleaning.
- Cardboard UHAUL boxes were damaged, UHAUL wardrobe box has been totally destroyed, one wall was ripped top to the middle of the box, the metal rod collapsed and all of the clothing items were on the bottom of the box, wet and wrinkled.
- The furniture had multiple scratches and broken supporting legs. Very light TV stand was taken apart and glass shelves were packaged and arrived in good condition. However wooden legs were totally beat up.
- Mountain bike was taken apart without my permission and front fork was totally bent.
- The brand new iron was damaged. Most likely fell out of the damaged box.
The list can go on. I spent over $2000 on cleaning, fixing and replacing household items and furniture, servicing the bike.
(7) INSURANCE CLAIM:
Complaints handling is yet another scam by Moving Relocation Systems, LLC.
I called Moving Relocation Systems, LLC to submit my complaint after several days, when I assessed the damage. They re-directed me to the Insurance Claims Service International website to submit the claim for damaged items. I spent about 2 hours submitting the claim, itemizing and attaching the pictures of the damaged boxes and items. The insurance company came back with another list of forms and requirements, also asking for specific pictures (one from far, one close up). At that point I decided not to waste more time on following up the claim. I found several online reviews where people went through the whole process, following all instructions from insurance company and were offered couple hundred dollars as a compensation. The compensation was not worth my time, I just dropped the insurance claim.
SUMMARY:
1. DO extensive research on the relocation company.
2. DO check the references.
3. DO NOT look at the total price/estimate, DO pay attention to the $$/per cubic feet.
4. DO ask how they handle the lost/damaged claims, in case not everything goes smooth.
BEST OF LUCK WITH YOUR MOVE.

Service cost: $5800

Due to work reasons I recently moved with Moving Relocation Systems from New York to California. Moving across country was hard as anyone could imagine but in my situation it was a struggle. I decided to use a moving company because I knew I wouldn't be able to do it alone.

Let's start with the first phone call. My sales representative was very professional, he made me feel very secure in shipping all of my things with their company. I cannot fail to admit the fact that the relocation services were impressive. Moving Relocation did such a great job. I admire the enthusiasm and passion shared by the movers during the relocation. I am impressed by the fact that these movers were willing to do anything to ensure perfect relocation. It will be my greatest joy seeing them relocate me again.

The foreman on the day of my pick up was so sweet, took his time to explain everything to me and make sure that I understood all the fine print and details in the contract. My delivery day in California was scheduled and I couldn't have been more relieved to see all of my things in great condition!!

Move size: 3 Bedroom Home Service cost: $5000

I used Moving Relocation Systems last week to move from New York to California. I gave Glen an extremely accurate inventory of my things (including measurements) and was quoted $6100 for the cross-country move. Once the movers packed my things into the truck, they came back to me with a quote of $11,200. I argued that it wasn't my fault that they misquoted/underquoted because I gave them measurements. They argued that my furniture was bigger than expected. Not possible I said, since I gave you measurements.
After an hour of arguing with a supervisor, we negotiated the price down to $8,900, which was still nearly $3,000 over what we were expecting to pay.
Our furniture arrived a week later in California on a Sunday. We received a call and a new company (I was absolutely guaranteed in my quote that MRS only used their vans and employees..) who said they couldn't get their semi-truck up our street.
They then said they would need to transfer our stuff to two smaller trucks and would charge us $1500 in cash. We said ABSOLUTELY NOT OUR FAULT. This wasn't part of our quote and we wouldn't pay it.
They then threatened to put our stuff in storage and we would have to pay $750 a week to get it out.
I talked with my husband and I said we would pay the $1500 and then deduct that amount from the remaining payment to MRS. We agreed to receive the furniture that day..and then they never came!!
The following day we received our furniture but MRS asked us that we sign the paper agreeing to waive the fee and we needed to go get the contract notarized. Again, we refused. Why should we go out of our way to get something notarized for a fee that we never should have paid??
Needless to say, the experience was awful. They damaged our credenza, broke several of our expensive items, including an antiqued mirrored nightstand (worth $4,000) LOST our dining table and 56" television, dirtied our dining chairs (black hand prints on everything!) and didn't set up the beds as agreed to.
It was absolutely awful and I would caution anyone to do business with this company.

Move size: 2 Bedroom Home Service cost: $8900

OK .. Long Story short .. if you are not in a rush to get your precious items delivered then Moving Relocation Systems is a great choice. So why the "2-Stars"? Simple .. Alex (the Sales Rep) sold us on the idea that his companies policy of extending the delivery of our goods by 9 Days would not happen .. WRONG! We had to literally contact the on-call manager on a Saturday to ensure that our belongings arrived sooner than 2 weeks. Not only will Alex tell you anything to get the sale, he'll actually low-ball you on the price. Oh yeah, our $1,800.00 quote after it was all said and done mutated into $5,200.00. If you do decide to move with them, (to be fair to the movers) they are fast, hard working and do their best to wrap your belongings so that nothing get's broken during transit. Lastly, R-E-A-D the fine print .. after you agree to paying Moving Relocation Systems, you'll have to sign multiple pages, one of which asks when is the earliest date you'd be able to receive your goods .. I highly recommend putting that days date, because the 9 Day Moving Grace Period begins AFTER that date. Hope this helps . . . - Cleo.

Move size: 2 Bedroom Home Service cost: $5200

Moving to another state is always stressful. Finding a reliable mover is even more so. Moving Relocation Systems made is easy. Matt walked us through every step. I would text him at odd hours with an odd question and he always responded, quickly. On move day, the crew was nothing sort of amazing. They were fast and professional. Since we were not moving much they had it done within 2 hours. The Florida delivery team was also fast and professional. Also, the company keeps you informed of pick up times and delivery times. They called when the truck left for Florida. I highly recommend this company. And the move didn't break the bank.

Move size: Partial Move Service cost: $2000

I have moved cross country many times due to job relocating. I researched many companies before deciding to hire Moving Relocation Systems. My representative was very transparent. I value the fact that she told me what I needed to hear not what I wanted to hear. After we did an accurate inventory count, she explained to me that all tvs, lamps, pictures, mirrors, glass and any fragile items had to be boxed either by me or the movers at pick up. She said that they did not accept loose items, items in plastic bags nor could items be left in dresser drawers, She said these items also had to be boxed by me or if the men had to do it at pick up, they would charge for labor and materials. It was also explained to me that the delivery time started from the first day that I was available to accept my furniture. Average delivery time was 3-5 business days. My items arrived in good condition and on time. Movers offer standard liability insurance of $.60 per lb. per item. It is not much. I did get 3rd party insurance but luckily, I did not have to file a claim. I did have a second stop at a storage facility on pick up. I did not realize that there was an elevator involved, so, they waived the $75.00 fee as a courtesy. All in all, I am very happy with the service that I received from Moving Relocation Systems, I will be using their services again and I will recommend them to my friends, family and coworkers. Moving is very stressful. I have been down this pike many times. My representative said that both the men and I relied upon her to do an accurate estimate so the move would go smoothly. Thank you guys for a great experience with no big surprises!

Move size: 3 Bedroom Home Service cost: $2500