Moving Relocation Systems

Used this company after spending countless months talking back and forth with the assurances that everything would be smooth, Moved from NY to FL was guaranteed that I didn’t need to pay the extra money for insurance they were very professional and would not damage anything, much to my surprise when my stuff arrived a week later I had so many things damaged including my flat screen was broken, marble table top chipped, brand new furniture cracked, to make matters worse I was told that they weren’t liable for wood damage so disappointing was offered a $213 dollar settlement after having more than $2,000 in damages and spending close to $10,000 to move my stuff. Never imagined that I would feel so cheated and lied too.

Move size: 3 Bedroom Home Service cost: $10000

Moving is stressful enough and when you pay for a company that “guarantees they will take care of your stuff and they pride themselves on doing a great job”you Expect nothing less. Dispatch at this company is terrible no one I mean no one is on the same page! They break your stuff and act like they have no idea how it happened (CARELESSNESS) or they pretend it was already broken. Please explain why anyone would move already broken furniture. ? There were so many errors from when to pick up and when to drop off. They tried to make me fly to AZ early and advised they’d give me $200 dollars. Like what are you crazy!? Then they put our stuff in “storage” since it was “their error”and surprise surprise there were scorpions in our stuff that was wrapped in blankets and some how everything was FILTHY. Which means our stuff was in a warehouse AGAIN. I’m Really disappointed .Please TAKE MY ADVISE STAY AWAY. THEY WILL SING YOU A BEAUTIFUL LULLABY TO GET YOU ALL LOCKED IN ,GET YOUR MONEY AND YOU WILL REGRET IT. PLEASE GO WITH A DIFFERENT COMPANY.

Move size: 2 Bedroom Home Service cost: $5000

I was waiting for my claim to come to an end to write my review. This was the first time that I used a moving company. The person who did our quote was very nice and respectful, the problem that I have with them is that they don’t explain to you the whole process in detail.

My husband was given a price over the phone and when the truck came in (late) and everything was in, the movers told us the the price was not 1600 as we were told but 5,000 because our stuff took up to much space.

They have an insurance company in case something gets broken or lost. (tricky) the items are value by weight instead of what you paid for it. $0.60 cents per pound.

When the truck arrived to Florida, I was delivered two broken tables, two broken lamp shades, one vase and two missing bottles of whisky.

I submitted a claim and just now I received the results.

$24. 00 for each table that I paid almost $200 respectively.

$12.00 for the shade lamp

$0.00 for the vase because I pack it.

The frustration that I feel is overwhelming the lack of communication is made on purpose so you over pack and they make money out of you. I would never recommend this company to anyone.

Move size: 2 Bedroom Home Service cost: $5000

We hired this company and worked with Israel to move us from MA to FL. We needed 2 stops with 1/2 our stuff going to the apartment and 1/2 our stuff to storage because we hadn't bought a house yet.

The driver called me a few hours before he got here. He told me he would not make 2 stops even though it was in my contract. He told me he has never made 2 stops and he would not! He told me to call Jennifer. I called Jennifer and told her what he said. She told me she would talk to the driver and her manager and call me back. I said he will be here in ½ and hour are you sure you will call me back to tell me how to proceed. She said yes…An hour past and she never called me back. I called her many times, left a message, kept calling her and she wouldn’t answer.

The driver arrived at our apartment and told us we needed to rent a uhaul truck. He would meet us at the storage unit because there was no way could pull his truck in the complex. He also told me again he would NOT make 2 stops he doesn't so that. He told me he would unload the stuff with the white stickers into the truck to bring to the apartment and the stuff with the green stickers in the storage unit. We would then have to drive the uhaul back to the apartment and pay the labors to unload the truck. Keep in mind the only reason we hired movers to pack our belongings and move them for us is because we didn’t want to have to move things ourselves. My husband has a bad back and I have bad knees. When we hires Relocation services we did NOT sign up for this sh*% show.

Moving along, we really had no choice but to do what the driver suggested. The main office wasn’t calling us back, nor did they ever.

I got on the huge semi truck trailer and helped direct what was going where (white stickers in the uhaul and green stickers in the storage). Then I noticed there were around 5 bins, couch cushions that didn’t belong to me. They had white stickers but the wrong number. This was in the middle of my load. They were pulling things off the trailer like my table saw and mitre saw without being in boxes or wrapped in a blanket. Pieces of the saws where on the ground. I scooped them up and put them next to my purse. They put that stuff in storage and the labors did not know how to pack so they just filled the storage unit all willy nilly as well as the uhaul. It was so bad that we had to rent another Uhaul to put the over flow in. In fact the lady who worked at the uhaul had already went home because the place had closed but drove back to get my husband another truck. Once everything was on the uhauls and in the storage the driver was in a hurry and told me to sign and he left.

The labors followed us back to our apartment and unloaded our stuff for us and we paid them $600.

My contract says I was getting 2 stops, disassembly of furniture and assembly of furniture, FULL WHITE GLOVE SERVICE. I didn’t know they meant surgical glove!!!

The following day I was unpacking the things in the apartment and found 2 “My Pillow” Mattress toppers that didn’t belong to me. I could see how this could be a mistake since we own one. But why in the heck was their stuff mixed with mine? I emailed Israel and told him I had them and that Jennifer should have called me back yesterday. I also told him I would contacting a lawyer. He emailed back and told me he was sorry and he would fwd to Jennifer and his manager.

Jennifer emailed and told me she would send UPS to pick up the mattress toppers and sent me a link to make a claim.

We paid $19,186.00 for Moving Relocation Systems. $551.00 for extra insurance through PAF. $600 to the labors. 2 Uhaul trucks and had to get an extra storage until to put the overflow in the following day.

I have to say this is one of the worst experiences I’ve had in my life. I don’t even know if we are missing things because I won’t be able to go through it until December when we move into our house.

Move size: 4 Bedroom Home Service cost: $19186

UPDATE-I urge everyone who has had a bad experience with this company to open a case/investigation against them through the BBB and FMCSA. BOTH my cases are under investigation. It will take many of us doing it for them to do right by us.

If I could I'd give them 0 stars I would! Good companies don’t need reviews, people only leave reviews when a company doesn't hold up their side of the service. This company should NOT be considered a "TOP 5 RATED MOVING COMPANY". THEY ARE ALSO NOT BBB ACCREDITED. Israel, Mike, Jennifer, and Amir, I don’t know how you all sleep at night knowing you scam and steal from people! From the low initial quote - which by the way my husband walked through every room and told Israel EXACTLY what was coming (what it's really called is a bait and switch), to the lack of communication, to the showing up 24 hours unannounced, but as per Amir we didn't say the date we did (still waiting on those transcriptions, bud). I'm guessing we never got them because you're wrong. Whenever we tried reaching out when they did wrong no one answered & when they did, we would get the run around or a snotty attitude from Jennifer. OR they ghost you, but when they need payment they are nice and say "any resolutions will be deducted off the final price." WRONG. Not only were we charged close to 3 times the amount we were quoted because of a HORRIBLE quote from Israel who was also supposed to be our POC throughout our whole move if anything went wrong, HEY just so you know Israel left us out to dry-until this day we still haven't heard from him, although we have called, left voice mails, emailed, AND even texted his number he provided us with. Amir, who is the "dispatch supervisor" (not much of a supervisor and professional BTW) called my husband a liar and when my husband asked for transcripts since all the phone conversations are "recorded," as per Amir, he never sent those over either (we're still waiting on those if you care to send them over). Mike, who calls himself the "supervisor", didn't have time for us because he was waiting for a flight with his wife on a Friday afternoon while our whole move was a disaster - great supervising done on your end, pal. Jennifer, their secretary, is snotty, condescending, and apparently can not deal with hard situations as she told my husband and blamed my husband for their mistakes. She seems to be blind to the fact that her bosses put her in these situations, not the customers. If the customers were treated correctly they wouldn't be getting the phone calls they get. NOT a professional company at all. They lack empathy and ANY proper business etiquette, they make it sound like they care and are there for you in the beginning, BUT they aren't, they're only there for your money. It really is a shame. Again, not sure how people like this are still in business and not only that but how do they sleep at night? They haven't reached out to us with a "resolution", they probably think we forgot, but when you take food out of peoples mouths people don’t forget. They took advantage, they saw their opportunity and jumped right on it. Moving Relocation Systems, please know I will not stop posting and or reaching out to BBB, and FMCSA until YOU reach out to us and make this right and resolve this issue to a matter of our liking. If this doesn't happen, PLEASE understand our lawyers will be in-touch, and if I remember correctly, as per Mike, (who was waiting for a flight with his wife) didn't care to make that clear as we were having issues with the moving company he supervises and his phone call with my husband they are "ready for lawyers". To anyone looking to move, do your research. If it sounds too good to be true it probably is. This company likes to pull what they call a "bait and switch", and believe me when I tell you this review is missing a lot of things that SHOULD be in here. Like our missing and broken items, etc. ALSO make sure to read their low rated reviews, which they may try and block now so no one sees our review and any other reviews posted, like they did on their facebook page. Moving Relocation Systems, LLC we hope to hear from you after this review. THANK YOU :) .... Also I submitted this review back in september of 2022 seems like they took it down. BUT im resubmitting it today on 1/9/2023.

Move size: 2 Bedroom Home Service cost: $1412

On behalf of myself and family, thank you for making my move seamless, organized, on time and on budget. Your team was incredibly thoughtful, punctual and delivered exceptional service during my recent move. In a place where I have had terrible experiences in the past your team delivered utmost customer service. The quick turnaround time on proposals, final estimation and delivery details was the best I have ever experienced. I also found it super easy to pay and had receipts immediate .

Service cost: $2375

My contact person was Mark.  My experience with Moving Relocation Systems was great.  They kept me informed every step of the way with my move from New jersey to Washington . The men who came out to pack and load the truck were very courageous and professional, and made you feel comfortable.  They took extra care of my belongings, and rapped my breakable so they would not get broken.   thank you so much for making my move stress free.  When you moved my sister from New York to Arizona, which was a Hugh task with success, I knew this was the moving company for me.

Service cost: $4852

Thanks Eric and Sarah for all your help during my stressful move.
It was kind of you to help alleviate some a lot of the stress. Your service was greatly appreciated. The pick up and delivery was on point and the pricing was great. I was also very impress with the guys, they were very respectful and very helpful, when picking up and delivering my items. My experience with your company will be highly recommended to others!!

Once again, thank you for your professional services.

I owe you lunch!

Service cost: $1500