Moving Forward Relocation

Today I filed a complaint with the BBB and the Florida State Attorney General's Office.

After contracting Moving Forward for my move, they subcontracted with Unique Vanlines. The initial move went great, very professional and helpful.. BUT that was on May 15, 2018 and I still do not have my furniture. I gave them a first available delivery date of June 6, 2018. To date I've called them repeatedly on a delivery date with no help.

On June 26, 2018, I called again and spoke with their Customer Service Manager "Chad") who advised me that it would be the week of July 1, 2018 before they knew anything else. I advised him and others in the days before that I would be out of town for one day (June 27, 2018), he advised that they would not be delivering. That was at 11am. At 4:30pm the moving company called and said the driver would be there at 8am on June 27, 2018. I advised them that I told them I would be out of town that ONE DAY ONLY.. They said they would figure it out.. I told them I was home then and they could come right then, they refused.

Since then I've had no satisfaction on delivery.

On July 6, 2018, I called and spoke to the Customer Service Manager Chad again and was told they had no clue and that since I refused delivery that my original 21 business day contract delivery was void and I am responsible for all new cost for delivery and storage.

I called Unique Vanlines and was told by their customer service that Moving Forward never told them I was going to be out of town on June 27, 2018 or they would not have loaded the truck for delivery.

Chad refused to let me speak to anyone else.

Its amazing how at 11am they are not coming until next week, so I am ok to go out of town for one day, then at 4:30pm they call and advise they are delivering and now I am refusing delivery.

Either these two companies are SCAM Artist or their failure to communicate should not be my problem.

I still do not have my furniture, no help and a very unsatisfied customer.

Move size: 2 Bedroom Home Service cost: $2800

This has been the worst experience with any company I have ever had, let alone a moving company. I have moved multiple times in the last 8-10 years and utilized moving companies each time. There are always little issues but nothing major unlike with Moving Forward. We did an inventory of my 2 bedroom townhouse (I live alone) and I got my estimate and took care of the deposit because everything seemed reasonably priced. I chose the option to let the movers pack some of my things (Kitchen) but I packed most of my other things on my own. They show up without enough blankets to cover some of my larger items (TV, coffee tables) and just used boxes to cover the glass on those items and wrapped them in plastic wrap. Wouldn't you know it, I was charged for them using those boxes to pack. Also, they showed up without wardrobe boxes for my hanging items and said they would come back on Friday to give them to me. Well the guy calls Thursday while I am at work and says he is 40 minutes away when can I be there? I called him, he didn't answer but left a message saying I couldn't leave work because he said he would be back Friday. Told him to not worry about it I will pack them myself and drive them to my new home. He calls me back the next day (Friday) and asks why I never called him back. The company is now adding charges to my estimate saying it is 1000 lbs over the estimate yet, my estimate of items was accurate and the washer, dryer and grill that were on the original estimate were never loaded. They added fees for bulky items which I never heard anything about until I was told I already owe $1300 more than the original estimate. My customer service rep has been absolutely no help, stated he would get back to me each of the last two days and has not and also has not given me any answers to why I owe all these extra charges. I still haven't even gotten my things delivered, no one has given me a date or called to update me on a date though I asked on Sunday if they could deliver it the following Sunday. Still no response on that. I am sure they will try to charge me another $1000 somehow once they move my things in again. This has been such an awful experience and I wouldn't wish this one kind of service on anyone. BEWARE OF MOVING FORWARD RELOCATION AT ALL COSTS!!

Move size: 2 Bedroom Home Service cost: $4500

I was given an estimate for my move from Plains to Arizona. A few days before the scheduled pick up I received an email stating driver was having problems and another carrier wanted an additional $800 to move my things and if I didn't agree there was nothing else they could do.
I responded stating I disagree with additinal costs and would like a refund, Robert asked me to give him 2 hours to see if he can find a mover. Courtney called and stated they found a moving company and I would not incur any additional costs. When the moving company showed me the invoice there was an additional $436. Instucted moving company not to load anything, attempted to reach Courtney, left voice message. Spoke with Mike supervisor of moving company and informed that they will not be moving my things due to increase in cost
He agreed and their services would be canxelled
Spoke Courtney after the moving company left. Requested a full refund was instructed to send an email explaining what happened and he would call the next morning. No call from him, I called and was told Robert was handling. Asked for him to have Robert call me. Sent a follow up email. Now they are not returning my calls or emails.

Move size: 1 Bedroom Home Service cost: $1699

Contracted with Moving Forward with initial great customer service that deteriorated to none before household goods were even picked up. Supposedly their truck broke down and they would have to get another one. So pickup was 2 days late. Customer Service insisted that the move would go over the estimated weight so demanded that we have an additional $125.48 available at pickup. So we spent hours pulling out things that were heavy and put in the car instead. When movers did get there they were belligerent and said they go by cubic feet not weight. They immediately told my son that the move would cost more than $859 then the initial estimate regardless of the weight. I told them to take the stuff off of the truck and he refused to give my son the deposit of 625.48 back. I contacted customer service and they "struck a deal" and agreed upon an additional $250 which I had to pay. The household good will not even be weighed! So my estimate of $1699 is now $2199 for a studio size move. When I complained to Christiana I was told that it has to be profitable for everyone and she was already taking a loss on the move. That is not my problem! Now the movers told my son that his stuff may not arrive until May 25, when we explicitly said that it had to arrive by May 11. This is an awful and shady company. I do this for a living. I move Dept of the Army employees everyday. I have never seen anything like this. This is my first complaint. I will elevate to yelp and BBB. Do not use this company!!

Move size: 1 Bedroom Home Service cost: $2049

05/11/18
Wendy W.


Positive






My daughter and friend were moving across the country from Colorado to Tennessee and had never coordinated a move before. They looked into renting a **, but did not expect it to be as costly as it was going to be. I began researching moving companies and came across Moving Forward. I spoke with Carrie and she explained what they could do to help and took my daughter's information. Within 30 minutes or less, I had a very happy daughter on the phone telling me they had secured a moving company!! Even with an unexpected change in plans on my daughter's end, Moving Forward accommodated their changed moving date and arrived as scheduled, loaded, transported, and are now storing their items until they secure an apartment in Tennessee. They were very professional and efficient! We continue to have follow up conversations with Carrie and have been very pleased with Moving Forward's customer service and ability to make my daughter's move more affordable and much less stressful!

Move size: Partial Move Service cost: $2100

Like others have stated in their reviews, we paid a non-refundable deposit and then the 2nd portion of our amount due for the broker service, which itself was more than we've paid for previous moves (for reference, we've moved 9 times, 5 of them cross-country). We spoke numerous times with the moving company they contracted for us and they gave us an estimate of $5700. Since we were going to be reimbursed $5000, we were fine with that amount. However, after waiting around for several hours day of the move, the movers called to tell us they were 2 hours away and (even though it was only noon) weren't going to come that day after all. The next day they never showed and didn't answer any phone calls. We called Moving Forward to let them know no one had come so they supposedly tried for two days to contact the movers with no luck. So they sent another company the 3rd day to get our stuff. We had never before spoken to this company and they repacked numerous items that were not "acceptable", charging us for every box and for their "service" of packing it for us. We're talking, packing boxes inside of boxes and small pieces of furniture inside boxes. Repacking alone cost us an extra $1400, and the rate they move for was nearly double what the first company had quoted us. We immediately called Moving Forward again to find out how they were going to make right the fact that we were now locked into a moving rate we would never have agreed to, that because they were late arriving we had to cancel the showing of our home that was for sale, and that our family vacation was completely cancelled. We were promised that management would give us a call back. They never called and after that point never even answered any further calls. We finally left a voicemail that if they wouldn't talk to us, we would put a stop payment on the 2nd portion of their fee until we could get it settled. They never did return our calls and in speaking with our credit card company, told them that WE were the ones being dishonest. In addition to the horrible job they did, the company they sent was horrible too. They damaged wood floors, ceilings, and walls in both houses, and broke 2 antique pieces of furniture. I also had numerous items inside the boxes broken. Never before have we had more than 1 or 2 things broken in a move, but somehow the "professionals" hired by Moving Forward managed to deliver quite a few. Unless you have money to burn and enjoy gluing and nailing broken furniture back together (as it was suggested that we do), DO NOT HIRE MOVING FORWARD.

Move size: 3 Bedroom Home Service cost: $2535

Avoid this company at all costs. There were so many issues during this whole scheduling process. When I Initially booked the moving service over the phone, the man confirmed that only my things will be on the truck and there's no other pickups. Then a week before my scheduled pick up day I called and they still didn't have the information of the driver picking me up. They also said it takes an estimated 7-10 days for delivery because of other pickups along the way. They couldn't tell me yet if any other deliveries were scheduled. Nowhere on the agreement, emails, or website does it state that. At that point, I'm frustrated but wait until I get a call from the driver. I realize that Moving Forward is a moving broker. A driver not employed by Moving Forward calls me Sunday evening saying he's picking me up tomorrow morning, but I wasn't even scheduled until that Wednesday. He assured me that it was fine and he'll call me on Tuesday. I didn't hear from him or from anyone. I call and find out the driver was sent on another assignment because I wasn't "ready" for him before. Manager of the other company says he might be able to get another driver for the following day or later. He would not give me any straight answers. I kept asking when will I know because my scheduled pickup was supposed to be the next morning. He said he would call me back to let me know what he can do. I called him back multiple times and he refused to call this other driver. I got nervous that he was never going to call me back. The evening before my pickup I had to call another company and luckily they were available and luckily the moving day went smoothly. It's been 3 days since my scheduled pickup and no one from Moving Forward or the out sourced company has contacted me. Moving Forward overestimates the inventory to make the total amount high enough so the non-refundable deposit goes to them and they don't care what happens to you after that because they already took your money. Stay far far far away from Moving Forward.

Move size: 1 Bedroom Home Service cost: $2400

If I could give them no stars I could. They are not a moving company, they are a broker. We gave them the initial deposit of $1400, they then requested another $1000, which we gave them. But the day before the move (we were moving from CA to VT) they called us and told us that the contractor could not arrive until a week after the scheduled date. The caused total havoc with our moving plans. We hired another mover, but we are out $2400. It was their fault and the contractor's fault - not my problem. They need to refund our money, which they will not. STAY FAR FAR AWAY FROM THESE PEOPLE. THEY ARE CROOKS OF THE WORSE KIND. We will be reporting them to the DOT and Florida Department of Consumers affairs. They need to be closed down. Period. Our attorney in VT will be pursuing legal action. We have nothing to lose. They have our money and we want it back. They were the reason we cancelled. We did not cancel because we changed our mind, we cancelled because THEIR CONTRACTOR moved the moving date by an entire week. Be warned - their crooks of the worse kind.

Move size: 3 Bedroom Home Service cost: $2400

This is a nightmare. Moving Forward, please call us immediately as soon as you read this.

It's 7:30 PM on the day we were supposed to move. The movers are not here, and Moving Forward Relocation has stopped answering their phone. They answered the phone until they realized it was us calling, and now they're not answering anymore, or they'll answer but not say anything until we hang up and then it rings through to a voicemail box that is full with no way to leave a message.

Working with this company has been a horrible experience from the start. We should have read all of the one star reviews before signing a contract with them. Just when I thought it couldn't get any worse, the movers didn't show up for our move at all. Now we are in the worst possible situation. The new owner takes possession of our house tomorrow and we are stuck here with all of our possessions boxes and no other option.

I don't know what to do. This is a nightmare.

Move size: 3 Bedroom Home Service cost: $3278

STAY AWAY FROM THIS COMPANY. They gave us an estimate to move our stuff at $2,495.11. They then hired a less than reputable trucking company to haul it. After everything was loaded the price went up to $7760. They claim we had more than we estimated. The loading list has double listed at least five items. The double charged for the bulky items. We contacted Moving Forward and they said they would look everything over. They claimed they did and that they couldn't find any fault with the mover's estimate. Courtney and Chad claim they work for you not the trucking company. This could not be further from the truth. It's been 21 days and I still don't have my goods. I'm questioning whether I'll ever see goods again. They're all real courteous and polite, but make no mistake that everyone at Moving Forward is a professional con artist. DO NOT, I repeat, DO NOT do business with Moving Forward out Daytona Beach. Be sure to check the reviews under their former name: Liberty Bell Moving Group. You'll see much of the same as you see here. I'm sure this company will named something else by the end of the year.

Move size: 4 Bedroom Home Service cost: $7760

This has been the worst experience of my life! Do not use this BROKER as they call themselves. They contracted our move out to another horrible company, these people were rude and yelled and screamed a lot!! Moving forward said they had our back! Yeah right!! First they tripled the original quote then they added more things than what we actually had. They also charged for things that were not used. My mother in law bought mattress covers for us and they charged us thirty dollars for them and also charged me for nine rolls of packing tape and I had everything packed and sealed .Also they had my wishing well on the packing list as being loaded on the truck and it was left in the driveway!! When we called moving forward they told us that the packing list from the rude guys was prestine !! Really!! They also told my father Inlaw for us not to call them anymore because my husband was using fowl language!! Well who wouldn’t be at this point it’s been 17 days and we still do not have our things.

Move size: 2 Bedroom Home Service cost: $7800

Worst company I have ever dealt with stay away from this one they quote you one thing and double the charge when they're there to move you. Then they refuse to have any customer service to talk to you to resolve any problems stay away from this place. They just dump your stuff don't put anything back together promise you they will and then you're just stuck. You call to complain they don't take your calls and they don't answer anyting. Worst company ever.. Nothing but lies to you to get your business.

Move size: 2 Bedroom Home Service cost: $5500

This is the most unprofessional company I have ever worked with or received service from. This is the first time I've ever left a review for a company and will most likely be my last. I'm very easy to please, so the fact that I am going out of my to review the terrible service I received means something. I will leave my complaint as a direction towards the lies and falsehood that was displayed to me from their service reps. I was forced to live out of a hotel for a week due to their service reps lying about when my furniture would be delivered. You would think a company that prides itself on helping people relocate for a new job would provide the kind of communication necessary to ensure their customers know when they will receive their deliveries. I would hope at least they would not blatantly lie about it on several occasions. I'll stop rambling - In summary, Moving Forward Relocation tells you they will deliver on a specific span of days and then ignores your calls when they do not deliver on said span of days. It's unprofessional and it cost me several thousand dollars. Please do not use this company. It is embarrassing that I have to write this yelp review, but hopefully it will defer the next person from making the same mistake.

Move size: 4 Bedroom Home Service cost: $4000

They are full of lies and will do anything to get your money. We ended paying more for service and ridiculous fees when we were promised something else. Brokers are useless and pathetic once they have your CC information. I have no sympathy for this unprofessional company that doesn't even follow up after we received two windows to drop off our stuff. They didn't deliver on time with two windows given to us and wasted our weekend since we already had plans and had to cancel. One week late and stupid excuses. They finally delivered and forget about the 24 hour notice. They screw you for every $ once you sign the contract. They don't even check with if the goods were delivered. Estimates are [EDIT] nothing but a number. From pick up to delivery everybody will tell you different things and give you different ways to scam you. They get your money and that's it. They don't care at all. Take your business elsewhere. Not worth the time and investment.

Quote was - $1500 ended up paying $1800 and they didn't even take some of the stuff that was initially included over the phone call.

Move size: 1 Bedroom Home Service cost: $1800

This companyI is horrible! Lots of communication and promises while trying to get your business, then once they get your money..zero communication. I was told that they were not brokers(they are) that the people that picked up my things would be the same people that deliver them(they weren't), wasn't told that my things would be placed in storage and then be loaded onto another truck at some point. Waited over 3 weeks for our stuff placing calls and emails daily with no responses. I was told finally that my things were being loaded and that I would be receiving a call from the driver in a day or so. No call from driver, called company and they told me that my stuff didn't make the truck! One hour later a driver calls and tells me he will be there tomorrow. Does anyone at this company have a clue? Things were delivered with alot of damage done to totesfurniture,tvs,and other items. Still missing 2 items as well. Still trying to get a resolution to our damages and missing pieces. STAY AWAY FROM THIS COMPANY!

Move size: 2 Bedroom Home Service cost: $4500

As with the other 1 star reviews this company has absolutely no integrity. The agreed upon price was raised 300% when they came to "pick-up" our belongings. Absolutely no communication after booking and then when I told them to leave because of their bait and switch tactic; then I was flooded with calls to please reconsider. They then agreed to reimburse my credit card for their transgression and then 3 months later bill me again. I came to a resolution with my CC company but these guys will tell and sell you everything and then not come through with any of their previously agreed upon promises. Stay away and move it yourself..at least you know what you're getting.

Move size: 2 Bedroom Home Service cost: $2900