Moving Forward Relocation

I was told not to use this company but I refused to listen. I decided to give them a chance but I guess that’s my mistake. I got a quote and I made sure that this is what my quote would be with no changes and I also gave them an inventory of my items. They said it was under 2,000 lbs and as long as it’s under that, my quote would stay the same even if I ended up moving a few more items. I talked to them a few times just to make sure and they said yes, my quote will be the same. Come moving day, the mover showed up (mind you from a completely different company) and after they were done with everything, they said I would actually be paying $460 more than I was quoted. I was confused and I asked why. I asked the mover if my items were over 2,000lbs and if that was the cause of the exuberant charge. He no and that my items were well under 2,000lbs. He said I was being charge that because of “packing”. While they were packing my things, I was asked if I wanted additional packing because my dresser was “weak” and they don’t want to damage it during the move. They also said my TV stand needed additional packing. Before I agreed to said packing for both items, I asked how much they would be since they were additional and they said $116. So imagine my surprise when the moving guys were done and I was told I would be paying $460 more instead. I don’t know where these charges came from. I called moving forward to explain to them and needless to say, they weren’t any help. If I was quoted something, I expect that quote to be honored and I expect them to communicate with the moving company they outsourced my moving to. Another issue I had was when my things finally arrived, the moving guys would not even move my couch upstairs even though they were well aware that the couch would be moved upstairs at delivery. It is something that I had previously communicated with them so it wasn’t a last minute decision to have the couch go upstairs. That would have been inconsiderate. The moving guys left without putting the couch upstairs. They just left it in the garage and it’s still in the garage at this moment. I called moving forward to tell them what happened to see if they’ll be able to fix this and needless to say, they weren’t much help. They basically said there’s nothing they can do. Also, while my items were being moved in, the moving guys broke a very expensive mirror. I called moving forward yet again to let them know and they kept saying the movers will be in touch to file an insurance claim. Needless to say, said movers never got in touch. I had to keep calling over and over again. Finally moving forward said they would file the claim for me instead and that the insurance company would be in touch within 7-10 days. It’s been way over 10 days and no one got in touch. I even called to check to see what’s going on and they said they would check and get back to me. Needless to say, no one got back to me. At this point I am tired of calling. I would not be using this company again and I wouldn’t even recommend them. If you’re looking for a company to use, it’s best to get one that already has their own moving truck and not a broker because when issues come up, it’s hard to find the right person to talk to because you’ll keep going back and forth. If you do decide to use this company, I’d advice to budget a little extra cash because you might just end up paying more that you were quoted.

Move size: 1 Bedroom Home Service cost: $2191

Avoid!! This company is terrible! They have lied to me since day one. They told me they were not brokers and then sent another company to pick up my stuff (in a horse trailer!) for a move from OH to AZ. Chad (their customer service) told me that my belongings were in AZ two weeks ago and I found out they just left with my belongings from OH days ago! I have had to call them repeatedly to try to find out when I would get my belongings and they would say they would call back with an ETA but never called back. I have not had one phone call where they didn’t lie about something and their manager confirmed that they lied by listening to our initial phone call. Now, the company they hired to move my belongings called me this morning to let me know that they would be at my home in 2 hours! They initially said they would call the day before to inform me. I had to call off work for half of the day to be able to wait for them, they didn’t show in the timeframe provided so now I’m missing a full day of work. I have moved cross country 3 other times and have never had a problem with any moving company. Save yourself heartache and go with someone else! This company is full of sleezy sales people who are hired to lie their way through getting paid. Never again!

Move size: 1 Bedroom Home Service cost: $1800

Moving Forward Relocation was a pleasure to work with and I would highly recommend using them again in the future. Everything from the estimate, to confirmations, to moving day was perfect. We moved from one property to another on different days and they were on-time both days. The moving crew was extremely careful with our belongings, brought extra trucks and manpower when required at no extra charge, and worked extremely hard. Nothing was damaged and they too great care when placing things in our new home. I cannot say enough about the crew that worked for us and I would highly recommend anyone contact them for their moving needs.

Move size: 3 Bedroom Home Service cost: $2300

Hi, This is Soumya Bandyopadhyay. I have moved my stuffs from Lynchburg, Virginia to Mason/Cincinnati, Ohio on 22nd Dec, 2017 with "Moving Forward Relocation LLC". As I am new to US so I have searched in google and found this relocation company. Now, this company says that they took $372 to book a truck only from "Capital One Vanline" Dot# 3062107. Anyway, the contract with them says either they will keep my stuffs for 30 days at max or when I'll be telling them to re-deliver to my new location at Ohio they will deliver it. Once I booked my apartment in Mason, Ohio, I called the driver from Capital One as suggested by Moving Forward guys and asked him to deliver my stuffs on 30th Dec, 2017 as "Moving Forward" guys told me that I need to communicate with the driver directly. The driver initially told me that he wanted to check the same with his manager and after that he did not response back. I called "Moving Forward Relocation LLC" to check the dates again as that driver was not responding. Strangely they started to tell me that driver is not even picking up their calls. After so many days of harassment they told me that driver picked up their call and he has told them that he will deliver my stuffs by 4th - 7th Jan, 2018. I requested them to deliver those on 4th as I am having a 5 years old kid who was also suffering with me & my wife. But, they did not even delivered by 7th Jan, 2018. After that they came up with a new date, 14th Jan,2018. They have not even delivered on that day. Now, they are saying my stuffs will be delivered on 01/19/2018. There are 3 parts of payment, on the day of booking I paid around $372 to "Moving Forward", on the day of pick up I have paid $400 in cash and at the time of delivery I need to pay the remaining amount $400.
In this whole process I have called the Driver of Capital One Vanline & "Moving Forward" guys more than 100 times but they did not even answer most of the time. But, it is a really very bad experience of mine with a 5 years old kid.

Move size: 2 Bedroom Home Service cost: $1272

STAY FAR AWAY from this company! We are a military family and are used to dealing with moving companies, and this one is hands down the worst I have ever seen. The day they were scheduled to move us, they didn't show up, and didn't contact us. I had to call THEM to find out the truck broke down and they were unable to move us until after the date we were supposed to arrive at a base across the country. This way in May. We have STILL not received our deposit back, and they refuse to give us out entire deposit back. They purposefully dodge phone calls, never call me back, and the manager is never available. At this point, I have no choice but to talk to a lawyer and will most likely end up suing this company to get my money back. I'm reporting them to the State Attorney's Office, Better Business Bureau, Department of Transportation, and Federal Motor Carrier Safety Administration. If you have issues with this company, I suggest you do the same, as enough complaints will eventually end up disbanding their business/ bring legal charges against them for scamming people.

Move size: 2 Bedroom Home Service cost: $2400

Horrible customer service, horrible sales team. Lied continuously throughout the process.

Since they will not respond to me, I've filed a complaint with the Florida attorney General and the BBB. Below is my email to their customer service:

During my initial consultation with Moving Forward, we did a complete walk-through of the house. They had me itemize all of the furniture and boxes that would be used.
I was told that "we always estimates on the high end, so that there would not be any surprises on moving day".
I specifically asked, and was told that they move would be done by Moving Forward, and would not be contracted out to a 3rd Party.
I specifically asked, and was told that the move would be done by weight, not volume.

Total quote was $4,995.52

Movers called to verify that they would be at my house at 9am on Friday morning, after Moving Forward confirmed for Saturday. I had to cancel prior arrangements.
Movers did not show up on Friday, they called on Friday to let me know that they would be there now at 8:30am on Saturday. Showed up at 11am

The company that showed up was not Moving Forward Relocation. Instead we got a 3rd party contractor when were specifically told that this would not happen.
They gave us a new quote, by volume. We were specifically told that this would not happen.

New Quote was over $8400, a 60% increase.
I called Moving Forward to complain, and could only get voicemail that said "we are not open on weekends, please call back during normal business hours"

Movers gave me a "take it or leave it" option. They would not begin packing until we paid 50% of the new quoted balance. Since we were under contract to be out of our house by Sunday, we did not have an option to not use the service.
I paid $3300 to have them load the truck.

Movers let me know that they would be at our new house within 72 hours. Again, very different from the 5-10 day window that Moving Forward quoted.
Asked them to confirm, since we had made new arrangements for travel. They confirmed "within 72 hours" and if we couldn't be there to accept the truck, they would "put it on another truck and we could take our chances. Who knows when the next availability will be" - direct quote from the foreman

We again cancelled travel plans in order to meet the truck at our new house within the 72 hours (Tuesday night at the latest)
No word from them at all on Tuesday - Friday. I called Moving Forward to get an update. They confirmed that "they will be there Sunday"
Did not show up on Sunday. They finally showed up on Monday.

Demanded final payment before they would unload the truck. I called Moving Forward to dispute the charges. No resolution.

There were multiple items broken and noted in the final inspection. 1 was the adjustable frame for the King bed. This was a $2000 purchase, and no longer functional. 1 was a box of stemware, labeled fragile, all pieces were broken.

According to the contract, ALL furniture that was disassembled at original house, would be reassembled at new house. There are 8 separate items that did not get reassembled. 1 Bed, 4 bookcases, 3 Storage shelves.

I have sent multiple requests to Moving Forward for resolution. No response at all.

Move size: 3 Bedroom Home Service cost: $8400

Negative star rating, if it was possible. This business is predatory and makes money off the backs of unsuspecting customers and 3rd party contract cross-country movers. The sales pitch from Carrie was bait and switch followed by Kristina's unprofessional and rude demeanor over the phone. Carrie made it sound as if their company had the movers, trucks and equipment ready to go. Nothing was further from the truth. The original quote was increased by 60 percent once the movers arrived even though I gave a thorough accounting of my possessions during a 32-minute phone call with Carrie on June 24th and verified there was "no baby elephant" living in my garage. Thereafter, Moving Forward was difficult to get a hold of and contact with them was nonexistent during the month I had to wait for my belongings to be delivered cross-country. Movers were a day late on either end of pick-up/delivery. Emily was supposed to call me back on July 21 to confirm delivery time but no word. This was the most horrible move I have ever had. DO NOT use this company. Contact a reputable, local mover or regional representative for cross-country moves. Moving Forward is merely a broker and they will promise the moon and stars but deliver little customer service and zero reliability or trustworthiness.

Move size: 2 Bedroom Home Service cost: $7200

On May 11, 2018 was contacted by Moving Forward Relocation about a move we were attempting to get prices on. I told them we were in the very early stages of planning our move and had no specific date to give them. I told them what items we going to be moving and they sent an estimate in the amount of $5976. I then submitted a deposit of $1776. I discussed this move with my son and he offered to move us and save money. I talked with Robert Jones (operation Mgr.) and made this clear before the deposit was sent. He told me that my deposit would be refunded if my son were to help us move. Now, I understand that he claims that is not what he said but rather only if I did not make the move.That was not the case. I made many attempts to contact Mr. Jones but he was never available to talk with me. Finally on May 23 he sent me an e-mail stating he would call me the following day to see what could be worked out on the return of my deposit. He never called me as he said he would. I continued to follow up with telephone calls but he refuses to talk with me. I have asked for the return of my deposit since no moving date was ever established and the move was never finalized. After reviewing the overwhelming unfavorable complaints on this website it has further convinced me that Moving Forward Relocation is a dishonest and deceptive company. Doing business with them would likely result in much heartache and potential loss of time and money. Avoid doing business with this company at all cost. I have filed a grievance with DOT and my credit card company.

Move size: 3 Bedroom Home Service cost: $5976

I cannot begin to tell you what a nightmare dealing with this company has been. When I set out to find movers I specifically asked each moving company if they were brokers; at one point I was caught in a bidding war between two companies and the ONLY reason I went with Moving Forward Relocation is because the customer service representative assured me they were DIRECT MOVERS. She exhaled how they had been in business for decades, and the only way the other guys could be quoting me the price they were is if and I quote “they showed up with two guys and a donkey”.

Yeah, I thought it was strange that she could be that diminutive about another company to a prospective client but hey they were the direct movers, so I went with them. LIES, LIES, LIES!! I am sure I will be regretting this for years to come. I have moved twenty-two times in my adult life and have never experienced anything remotely close to the deceit, lies and unprofessionalism of this company. The outsourced my move to MOVING FORWARD VAN LINES (of which Brian may or may not be the owner) yes you guessed it; more lies. They failed to show up on moving day without so much as a phone call to let me know. Only after calling to “complain” did they assure me my movers would be there bright and early at 6 am, three guys and an empty truck.

Yeah, no! At O’bright 9:25 am, two guys showed up with a 26’ foot truck already almost half full of someone else’s belongings, and loaded down with packing supplies. I challenged that I should have had and empty truck because I was following them to get the tariff weigh tickets. They said that they were going to have to drive to the warehouse unload all the belongings (mine and the other persons) go to the CAT scales to get the lite ticket and then return load ALL my things on to the truck to get the CAT scales heavy weight ticket. Needless to say, there was much back and forth over this but in the end the truck was loaded with my belongings.

After the truck was loaded the surprises just kept on coming. The Driver went on to give me a revised NON-BINDING estimate that moved my by weight quote from $2,958.35 (5245 lbs. at $0.43 cents per pound); to $6,300. His REVISED estimated weight “Eyeballing” it at 10,500 lbs. He did some funky movers math that said I should have that much weight based in the size of my storage units, mind you at lease 10 boxes is nothing but pillows. I was also charged a $105. Origin fee and a $105 destination fee; NO ONE has been able to tell me what that addition charge is and why yet. I finally, after pestering them for almost three weeks received my tariff weigh tickets. First the driver had them, then the office was closed, then they were already filed extra, extra; one lie after the other. When I received the tickets and the rest of the information from Moving Forward Relocation I began to question the charges and how they were getting to the totals they were. They came back and said that my belongings once weighed came to 8820 lbs. and that I owed them an additional $3824.05. This after a $910 deposit and another $1120 paid at pick up. The contact at Moving Forward Van Lines Brian, was repeatedly extremely rude, talking down to and eventually hanging up on me.

Getting any direct answers from Chad, Kristina or Courtney it like pulling teeth. After calling an calling I actually got a call back from Kristina to tell me “she was at work now and was going to START getting answers” as to when I would be getting my belongings and what my final pricing would be. My belongings were packed up and moved on April 6th, 2018, today is July 5th, 2018 and of course the poor soul Emily I got on the phone had to tell and very irate me that everyone was out of the office for the day and she could not help me, but I guess I should no be surprised. I NEVER write bad reviews. I always figure my not so great experiences as a one off, but after reading all the negative 1 STAR reviews on here I am truly convinced that all the great reviews are “FAKE NEWS” (yes, my small joke) they HAVE to be place by these people or friends of theirs. How they are still in business at all is a mystery to me.

DO NOT give these disreputable charlatans your money. God only knows if or when I will get my belongings, and heaven help me what condition they will be in. But hey, I guess that why God made Civil Law Suit Attorneys; think it’s about time I called one? Sorry for the War and Peace review…. but this is a definite case of BUYER BEWARE, avoid both of these companies at all cost.

Move size: 2 Bedroom Home Service cost: $2958