Moving APT

They crew

/team did a great job in a very timely manner. They wrapped furniture completely and taped it in place.

We had a lot of bedding/bulk clothing in garbage bags.

They provided a few wardrobe boxes, tape,and put for them in those. I asked for receipt for that to know the cost but was not provided with on or the cost. VLADIMIR said it was in the contract which I will have to review. As of yet that cost breakdown has not been disclosed. There was ample room on the truck to leave the bags as they were. It was about 158.00 more than we were told we'd have to pay.

Overall, despite that, the crew did a thorough and satisfactory job.

Move size: 1 Bedroom Home Service cost: $920

The subcontractor (Pioneer Moving) APT hired to do my job was an absolute scam and APT knew that. When my things were finally delivered (much later than promised) they had lost my table ($550), one wardrobe box full of personal things, and 2 medium size boxes. $3000+ value and a lot of personal memorabilia. No one has reached out to me. Before they take your deposit, they are going to be extremely nice to you. After they take your NONREFUNDABLE deposit, you become less than human to them. I had called with one request - that my furniture be delivered to my new city on or before September 27th as I was starting a new job the following Monday, September 30th. The rep I spoke with, Rachel Johnson, made multiple assurances that I was going to receive my things between Wednesday and Friday of that week, but "worst case scenario" was September 30th. Based on her promises, I booked a flight to get there Wednesday morning. Turns out, Rachel (and later her colleague Ron) were heartless salespeople not caring in the least about my new job and most of what they said was untrue. In fact, Rachel's OWN MANAGER, Jia, said that most of what Rachel had promised me was illegal. When I told Jia that she is welcome to listen to my recorded conversations with Rachel, in which Rachel told me the exact opposite of what turned out to be the case, Jia laughed in my face and said, "you really think we record all of those?!" Same issues with the movers working for Pioneer, including Rocky, whom I tipped generously and whose colleague I donated $350+ worth of clothes and children's toys to (for his kids). Fast forward to that "worst case scenario" Friday -- I had not heard a word and no one would pick up their phones. Finally I got through to someone and it turned out that my things were STILL IN TEXAS! Imagine my horror as I was in an empty apartment with no work clothes on FRIDAY NIGHT TO START WORK MONDAY MORNING only to be laughed at when I asked if they are getting close and told that my stuff was in Texas and they don't know when it'll make it to New York. I had to spend hundreds of dollars on new stuff. I spent my first week of my new job sleeping on an air mattress. To add salt to the wound, apparently there were at least 10 things that I had to be charged for that were not mentioned upfront. Then, there I was, day after day, waiting. Leaving MY NEW JOB early or in the middle of the day to go wait for movers who never showed up. Finally (I think it was the 5th day they had said that "Today is the day!!") they said they would be there at 9 AM. They finally showed up at 3 PM and were rude and awfully messy. The situation in the truck was simply inhumane. There were people sleeping on the floor. One of the guys told me that his friend John "picks him up" "every time he's in town." Imagine what happens if that guy hurts himself in your apartment. He doesn't work for either the broker or the subcontractor, so you are on the hook. This is the most disgusting, illegal operation I have ever seen in the United States.Of the boxes that did arrive, most were in pitiful condition. At least three of were bottomed out with half of the contents spilled and gone; others were obviously opened, rampaged through, and re-sealed; everything smelled terrible and was dusty. I spent the weekend washing and had to pay hundreds for professional cleaning of most of my clothes and linens, as well as my now ruined $6k couch. The day my things came, was so exhausted that I just wanted to sleep on a normal bed; only to start sneezing as soon as I touched the bed. I had explained to the agents that I had a TempurPedic mattress and Rachel promised a "free mattress cover" in addition to "all the general packing!" Guess how my mattress arrived. One sad plastic piece over it, entirely torn apart. So my mattress needed to be professionally cleaned. It took me a week to gather some energy because I fell physically sick from all the dirt and stress associated with the move.

Move size: 1 Bedroom Home Service cost: $2700

Moving Apt is a brokerage company. My move would be handed over to another company which I didn't know until the actual movers came to pick up our stuff. So here was my very painful experience with APT moving after booking my move with "them". Executive Moving and Storage picked up my items March 12th from my house and I was told multiple times that my stuff would arrive no later than end of March 30th, which the promise that they were actually scheduled for arrival on March 25th which was my move in day at the new location. My husband and called multiple times within the week they said our stuff would be in transit and every time we called, we got a different receptionist telling us completely different stories. The first call was that our stuff didn't leave yet and would leave within a few days, then the next call was that someone would get back with us the next day and never did then the next call was that they never said that our stuff would leave that week, but was under contract that it could only be delivered when we were officially moved in, which we never agreed to that. And again would never would have agreed to that since we needed our stuff to be arriving that very day of our move in which was March 25th. We called pretty much every day for over a week to try to pin down when our stuff would actually be in transit and finally our stuff didn't leave Las Vegas, Nevada until March 30th saturday after midnight, which was a complete contradiction of what was in our contracted and discussed with the people who set up our move from the beginning. Finally we were also promised that we would get updates via texts to tell us where our stuff was and none of that was done. My husband and I continued to call to see when the deliver would be arriving in New York and we could never get a straight answer, which made it very difficult for us to schedule a reservation for the moving elevator in the building. Finally the driver calls us Thursday April 4th and tells us that he will arrive Friday the 5th, but says that he can not deliver it Saturday the 6th, because he doesn't work Saturdays. He says that he can deliver our stuff on Sunday then on Sunday our building says they have no elevator free so the deliver guy says that he can deliver on Tuesday. We initially agree, but then he says that we will be charged an extra $350 for storage, which isn't our fault since we were free Saturday and he refused to deliver it to us. We finally talk to him again and tell him to talk to his "superior" at t.e moving company who sent us an email as well telling us that we would be charged $350 to tell them that we weren't going to pay, because he was causing the delay not us! Finally they dismiss the charge and our stuff gets delivered Monday April 8th which is 2 weeks later than what was promised on our contract that we had signed. That say our stuff was suppose to arrive at 10AM and the deliver arrive 1 hour late. He comes up to our apartment and tells us to pay him first. He adds an additional $200 to our initial bill and we don't really know why, at this point we just pay it, because we are running late for the next people needing the elevator. And my husband and come downstairs to the loading area, we see another guy there in a beat up U-haul truck. "Executive Moving And Storage" moving company is not professional at all. Yet again we realized that our move got pawned off on another mover, which was a guy and his friend doing our move. The delivery driver was very unprofessional, loud and rude. While our stuff was being moved into our apartment we noticed a few boxes got smashed pretty bad and my office desk was completely damaged beyond repair. The legs were bent in half and they were heavy duty steal legs. After all that was said and done the mover had the nerve to ask if we wanted to tip him. We also had to pay 115 for parking ticket. It is by far the very worst moving experience of my entire life. Please seed for yourself at fmcs.dot.gov.

Move size: 4 Bedroom Home Service cost: $3600

Recently I moved with Moving APT's services for the first time , and would absolutely recommend them! Their booking process is efficient, friendly, and responsive, and their help on moving day made what is usually a stressful day go by smoothly and so quickly. They were efficient, communicative, professional, and awesome all-around. I appreciate their thoroughness with the process and care with all the furniture. A serious huge thanks to the whole team at Moving APT!

Move size: 3 Bedroom Home Service cost: $14000

I will try to keep this very short. I was charged way more than quoted after my items were already on the truck, so there was nothing I could do about it. I paid extra to have my items expedited to my new apartment. The items were supposed to show up 4 days after pick up. It has now been 2 weeks since pick up and I don't have my items. The moving APT representatives just told me today that my items are "lost" and they will email me the papers to file a claim to be refunded. They haven't emailed me anything. I never get the same representative when I call and they refuse to allow me to speak to a manager. They are all either Mexican or Russian and can't even speak proper English. I have been sleeping on the floor of my new apartment and am beyond aggravated with the moving company. I am currently working on getting a lawyer involved, but because I am only 20, I don't have the money to pay an amazing attorney that will get my items back. So if it's the last thing you do, please find a better moving company.

Service cost: $1599

Moving apt is with out a doubt the worst moving experience I have ever had. Not only did they raise the price once the movers got there but also had damaged furniture and missing furniture. Moving APT customer service has been so unprofessional. I never get phone calls back and I have delt with 5 different representitives. 2 have supposedly quit, one has been on a vacation for 3plus weeks. I paid based on weight and was supposed to be issued a weight ticket which I still can't get from them. I know they are trying to pull a fast one on me. I can honestly say how bad of an idea it is to use moving Apt. Dont do it.

Service cost: $3400

Seriously, they are liars and have no respect for your belongings. I am literally praying they go out of business because they deserve it with the way they "handled" our move and so many other peoples!! DO NOT BELIEVE these fake good reviews on this site. You will see on every site there is an abundance of the lowest ratings and horror stories from this company. its been 26 days and we still haven't even received our things yet! Max days was to be 21. We have been lied to multiple times about when our things were to be delivered, they wont give us a number to the driver, they wont tell us or don't KNOW where our stuff is and now they don't even answer our phone calls!! Im livid and can't even stand that they are making money off of us as they do not deserve to be in business. DO NOT make the same mistake we did. Read all the bad reviews and realize that's the 100% TRUTH about their company. I hope this helps in preventing MOVING APT from suckering another customer.

Service cost: $2500

So I recently used Moving APT to move my items from Kansas t South Carolina. The early stage of booking the trip was easy. It was when the movers first arrived that I realized that this was going to be H*LL. Movers were rude and damaged my apartment while loading items. Also, everything they quoted you originally plan to add at least $600 extra dollars for additional charges of sq ft and distance the driver park. Getting in contact with representative is a joke, they passed me to about 4 different representatives in a week span. I originally plan to have items there on July 21st (which the rep I spoke to said 7-10 days from pick-up) but another rep said no its first date available. So I slept on the floor for 1 week. I called rep to again tell her I wanted to pay with credit card. For 2 days straight no answers/no call back from the company as a whole. Totally unprofessional and I would advise anyone to pay more for better service.

Oh and P.S. I haven't received my objects yet 1 week after and I'm pretty much expecting my items to be damaged.

Move size: 1 Bedroom Home Service cost: $2200