Moving APT

I tried calling to get a receipt for moving expenses. The website states they open at 9:00am. After trying to get a hold of a customer service representative for 45 minutes I finally tried a different extension and someone picked up. As I was explaining what I needed they cut me off and told me to call back and dial the other extension and hung up on me. I didn't even have time to explain that no one was answering that line. When I called again I got a different rep and she explained to me she didn't know why they weren't answering but maybe they "were running late today". I asked if she could help me and she told me no I would just have to wait and hung up on me again!! This is absolutely ridiculous and frustrating!!

Move size: 3 Bedroom Home Service cost: $1800

I have chosen MovingAPT based on the review but faced very hard time in my life with the movers. They have handed over my stuff to [EDIT] and [EDIT] of American Eagle movers, who are very in professional and very very bad guys. On the Day 1 (May 14th 2018) they increased my bill from $2800 to $5600 and tortured me to pay the bill. When I asked why there is huge increase from the actual amount. They said that cubic feet got increased and moving APT were just brokers, they have handed over the stuff to us and they are no more responsible. I said I will not pay as there is no increase in the luggage. They left by taking all my luggage, without giving the bill and when I called them on the next day, they called me Psycho, mad. I was literally shocked to hear those comments from him. The bill got finally reduced by Moving APT but the behavior of the owner and driver didn't change. They have not delivered my luggage so far and missed two committed deadlines (7th June and 14th June 2018). Those guys still won't respond me properly. When I asked MovingAPT about handing over my stuff to these in professional guys, no response from MovingAPT on that and said your luggage will be delivered shortly but it didn't happen so far.

Please let me know what I need to do in this situation. Any help is greatly appreciated!.

Move size: 2 Bedroom Home Service cost: $3300

She is the most fowl mouthed person I have ever spoken to.Thank God I didn't get involved. If you are moving please read the real reviews and discard the fake 5 star ones. It is completely trash info when there are many many one star reviews and a few 5 star, all approx the same length, content and sentence structure. There are no or very few 2-3-4 star reviews with minor issues which would be expected. So with 100% certainty I will say most or all of the 5 star reviews are plants written by the company or a service. Yes there are companies that write phoney reviews. Dont fall pray to these "people" most especially this racheal creep.

Move size: 4+ Bedroom Home Service cost: $100

They vet all the carriers they send your way, the one we received was unprofessional to an improbable level, the moving guy called us and kept saying he had been a mover since 1999 and he would arrive early to help us pack things into his truck, he then extorted for money in cash form to rebox stuff when we'd already paid for the service before hand, wouldn't leave the property when asked, and kept harassing us days before to move early, little did we know that if it's still within the moving window for this company, if something goes under you the customer are the one screwed over. If you have the option, don't let moving apt get forceful and ask for a deposit, they will keep your hard earned 1,400 and hide behind legalese and pretending their 'vetted' companies are trustworthy.

Tip for people picking this company, make sure to delay your move until the last day of the window, that way if something goes wrong you get your deposit back, also delay putting down a deposit if possible, these people will take your money and run with it.

Now the unprofessional carrier came from a separate company, but this company was trusted and vetted by moving apt, and the moving apt company is the one who after we felt unsafe within our own home and were extorted for money, kept holding to company policy that they won't return a cent of our money nor did they give us any alternatives except to try another 'trusted and vetted company' which since they clearly can't be safe to trust and they clearly don't actually vet the companies we can no longer do, we are now getting a Uhaul due to this company and its incompetent head of customer service being unable to actually do any customer service.

DO NOT TRUST THIS COMPANY OR ITS CARRIERS.

Move size: 2 Bedroom Home Service cost: $1470

BEWARE!! BEWARE!! BEWARE!!
Had movers come the end of Jan and right off the bat he wanted more money. I didn’t give in so the mover was mad and yelling. He yanked tv cords out of the wall and yanked the water line from the refrigerator out of the wall creating water leaking. Scratched the one year old stainless refrigerator going out the front door!! Still haven’t received reimbursement. Went back to the house the next day and kitchen and part of living room was flooded! Had to go through our homeowners insurance!! They still haven’t paid us for the refrigerator and it’s now May!! Worst experience!! WORST CUSTOMER SERVICE!!

Move size: 2 Bedroom Home Service cost: $2600

I contacted APT to service my move as I had done research on working directly with the carrier or a broker. As well as the different estimate/contract types. During the initial call I expressed my concerns as this was a long distance move (over 700 miles). I specifically asked who the carrier would be and was told APT would be the carrier. I then questioned if that is accurate then a Penske or Enterprise truck would not be pulling up to do the move. I was guaranteed that a APT truck would show up which was completely misleading to me. Not only did that did not happen (a Penske truck did) but the movers were 2 days late. Paid for a full service pack and move. Immediately upon arrival I told driver/packers that they are NOT to put a single item on the truck that does not fit within the contract. I requested a walk through of inventory to confirm what would be going. The driver said no I do that at the end. The estimated 4 hour pack and move took almost 8+ instead. Around midnight I requested to speak with a supervisor regarding my concerns. He was not available to talk to me but did speak with the driver. I was told the arrival of my items would be between 2-14 days. I immediately left to head to the new location when the truck did. To my surprise the truck arrived about 40 mins prior to me. The long distance allowance for long distance driving is no longer then 10 hours straight. This obviously means this regulation was disregarded. Once arrived the company DG MOVING and LOGISTICS stated they would not drop the load unless I paid 3 times the contracted amount. I followed up with APT and they too stated it should have been the agreed price. I again contacted the owner/supervisor of DG MOVING to explain the situation again. On top of the refusal to drop the load I also paid to have 30 days of storage available if needed which they also would not do to temporarily solve the issue. Finally the items were unloaded only because it was explained the urgency to get this done as a family member passed away. The items were unloaded. I paid for the full pack remember. They were suppose to put furniture back together, set up beds, place items in areas as directed. Furniture was not put together, screws were missing, one bed had drawers under the mattress part and it was put together upside down. So when you pull the drawer open the opening faced the ground. Commissioned art was not placed in the paid for picture boxes but placed in flattened Home Depot boxes taped shut on each end. The sectional was not put together. Drawers not placed in the dresser. 2 big screen 48-50 in screen tvs were not boxed or padded they were wrapped with shrink wrap and simply placed at the end of the truck. The tvs not have cracks through them and only a rainbow of color is visible. As if they were dropped. There is damage to many items including a special order piece of furniture ( a kind size bed and dresser). There are holes and indention in the walls where items were moved through the home. Tables and desks were not put together I had two 4x2 cubby type storage units which were charged as cubic feet and weight on the truck but then were each filled with other smaller boxes which were charged the same way. Double the cost for the same amount of room. The remaining items were dumped in the homes garage. Think of a hoarder piling things up. It was horrific to see the care not taken during this move. Decanters were broken during the pack and not brought to my attention which I then found after the fact. APT Moving ensured me that they would be available from start to finish to be their through the entire process. After being mislead by Ian the original individual I spoke to I was not able to get a hold of him or anyone else. The owner of DG MOVING requested I send pictures of the damage to an email to process a claim I did so.

Move size: 1 Bedroom Home Service cost: $3200

At the start they did pretty well, they responded to questions quickly and efficiently and were generally helpful. However this changed rather quickly. On the last day of our pickup window, after 3 days of no communication by them, they called and told us that they couldn't make our pick up date and had to reschedule.

We had previously told them that we were leaving the day after our pick up date to attend a funeral, and this info seemed to be ignored by the company. They didn't arrive for another 5 days. If they had told us what the situation was several days in advance it would have saved us a lot of stress and time.

We also overestimated how much stuff we had for the move, our sales representative told us that they would adjust the price down for any space that we didn't use. Every time we try to bring up the adjustment after pick up with them they have dodged the question or put it off so that we hopefully would forget it. Its been 18 days and our stuff still has not arrived despite their assurance that it would be here within two weeks.

Move size: 1 Bedroom Home Service cost: $2400

I booked this company based on the reviews and cost I seen online and the things I was told was different from reality.I was sold on optimism and half trues. First of all, the movers that was suppose to pick up my items was over 2 hours late and when he finally showed up he was in a semi truck that couldn't fit into my apartment. So, he had to get a uhaul to actually get my stuff, then he up charge me for the uhaul. I had to pay another up charge for them to do a drop off in a smaller truck on delivery a few days later than I expected. These people are more consider with maximizing profit than providing service. Basically, I was quoted a service that they could do within a time frame, and when it came down to it. I was charge more because they didn't have the proper vehicle to provide the service I already paid for and my things was delivery later than the quoted time frame. Next time, I'm using a uhaul myself and I suggest you do the same.

Move size: 1 Bedroom Home Service cost: $2100