Moving APT

Moving APT has been terrible to work with from the start: while they seem to be careful and thorough, having multiple checks and documents to sign, having a "quality assurance" call to make sure the list of items we're bringing is accurate and the price being fair, everything falls apart when the move actually happens. Though we were moving our items only three hours from Michigan to Illinois, which they assured would take us no more than 1-2 business days, though the contract stipulated a 5-7 day estimate (which we were told we could ignore), they had no control over the movers when the movers said the estimate was incorrect and they'd take the full seven days for the move. When the movers actually got here, they broke several furniture pieces, and told us that they forgot to bring a shelf and TV - both of which we're still waiting for. We todl them the date that we'd be back on vacation, so that they could redeliver it, and they instead re-attempted delivery twice --- during the dates we said we were on vacation -- so now that we're back they said that they are under no obligation to bring it until they can book another job in Chicago, when they happen to be in the area anyway. Through all this, Moving APT has been no help: they have no power to put pressure on their movers to make delivery happen, or to pay up for the missing items, or to have complete delivery within the seven days suggested. Do not go through them. If you have to use a mover, work with movers directly. Having a moving broker as terrible as Moving APT has not helped in any way.

Move size: 2 Bedroom Home Service cost: $2300

Moving APT contracted out to Integrated Moving Solutions, of Kenilworth, NJ. to do our move.

My wife and I recently relocated from New Hampshire to Florida. We signed a contract that our belongings would be delivered within 21 business days of May 17, 2019. It is now June 27th, 11 days after the close of the agreed upon delivery window. Our things have not been delivered and we can no longer reach a person at Integrated Moving Solutions, INC. nor at Moving APT

We did speak with Simone, a company representative on June 17th. She told us that the moving truck would be leaving on Wednesday or Thursday of that week. She promised to send me an email with the driver's contact information. We have not received an email from her and when we call their number, it goes directly to voicemail.

Gia, who claimed to be a customer service manager at Moving APT, promised to try to resolve the non-delivery issue with Integrated Moving Solutions, INC. She said that she would call us back before her shift ended on Friday, June 21st. We contacted her that evening for an update. She said that she was on the phone with a carrier, that she would definitely call us back. She did not ever call us. And, now both Moving APT and Integrated Moving Solutions are not picking up our telephone calls.

We are afraid that the company has decided not to deliver our belongings.

Move size: 1 Bedroom Home Service cost: $2828

This moving company is professional, efficient and reliable. I do not think anyone can beat their services. They are the real deal. They move you in a very short period of time and without any damages too! Their rates are low and very reasonable, they have very nice people working there and they do get the job done without any problems. My recent experience with Moving APT went very nicely. They moved me just the way I wanted. Not a single issue! I highly recommend them to all.

Move size: 3 Bedroom Home Service cost: $3500

My family and I had a wonderful experience with Moving APT. They helped us with our interstate move and they have done a superb job. Their sales rep gave me a fair price and also flexible payment methods. The moving men were efficient, caring and they covered last minute jobs without any issues. They treated me and my family with respect and never took any sort of advantages. They really are very nice. The delivery was on time and there were no damages upon delivery. We happily recommend them to all.

Move size: 3 Bedroom Home Service cost: $3900

We are very happy with the move provided by Moving APT and Bob was our driver. He was very thoughtful of what needed extra care and made sure to provide progress reports as to where he was at given this was an across the country move. Lastly because we were not physically at the condo at the time in which the items were delivered, Bob sent photos inside of our condo of the boxes, etc that were moved. This ensured that everything was in tact and gave great comfort in knowing that our personals were delivered successfully.
Sheila.

Move size: 1 Bedroom Home Service cost: $3000

We contracted with Moving APT at the end of May to move our belongings from New York City, NY to Charleston, SC in preparation for a June 1 relocation. The person that set us up for the move spent a number of calls and emails having us inventory our belongings and during that time also asked us what the earliest acceptance date (or "first available date") was, which we indicated as June 1. On May 28, a different company, Ernest Movers, picked up our belongings.

On June 1, we arrived in Charleston. One June 3, having heard nothing from Moving APT or Ernest Movers, and not having any of our belongings, we called Moving APT, who told us to call back on June 5. On June 5, we called numerous times, and each time, we were told someone would "look into it [the delivery date]" and get back to us, and no one did.

Looking back at the fine print in the transaction materials, we see that for a move of over 700 miles, the delivery date could be from 1 to up to 14 BUSINESS DAYS after the "first available date" -- UP TO THREE WEEKS. I am not sure how anyone could reasonably expect that, much less find it acceptable. Moving APT should have disclosed this to us more clearly (i.e., verbally and in writing) and gotten our explicit acceptance (i.e., verbally and in writing) of the waiting period before we contracted with them. It seems like the company was actually deliberately vague about the delivery time so that we would contract with them.

It is now June 7, and we still have not heard from Moving APT or Ernest Movers about the delivery date. We have paid June rent in our new apartment to sleep on an air mattress and conduct work sitting on cardboard boxes.

I will never use Moving APT again and strongly recommend against them to people I know.

Move size: 1 Bedroom Home Service cost: $2800

Do not use this company. They are only brokers and will link you with companies that only try to nickel and dime you every step of the way. They do not hace personal professional relationships with these companies and do not know how they are operated. I was provided one company that on moving day came into my home and tried to charge $1500 additional when I had less things than the initial quote. moving APT found me another “trusted” company who on their site claims they are BBB accredited but according to the BBB they are not. My things came broken and damaged on top of the money I spent now I’ll have to pay to replace the things that were broken. Drive your own things. It took a month to get my stuff and now I’ll have to figure out how to get my things replaced since the Moving APT rep highly advised against getting additional insurance. Do not use them. Get your own truck and drive it. Hire movers in each city to load and unload do not waste your time and money.

Move size: 1 Bedroom Home Service cost: $3200

This business presents themselves as moving company, they are not. They are brokers that hire movers for you. Their estimates are innacurate as they use an outdated system for calculating cubic feet. I measured my own furniture and calculated the size it would take up for them and their call center representative still filed to update our estimate accurately. Once our house was loaded by the movers our quote was updated to be around $4000 more than was originally estimated. The promise on the phone with the company is that this would be payable upon receiving the truck and that paying with credit card was a viable option. Now that the movers are set to arrive tomorrow the conditions have changed. Credit card is no longer a viable option, cash is the only thing that will be accepted. Having half a day to withdraw large amounts of cash during a pandemic is not exactly something that works. After a broker dodging calls and trying to only communicate through text finally spoke to us on the phone, he was extremely rude, unprofessional, and someone who should not have a customer facing job whatsoever. At a certain point of arguing with this child of a man there was no other option but to hang up on him as he was ovlbciously irrational and had no intention of helping. At this point our stuff is more or less held hostage until we are able to provide a large amount of cash like this is some sort of hostage situation .

Move size: 3 Bedroom Home Service cost: $9000

This is the WORST company I have ever dealt with in my life. RUN, RUN, RUN away!  I hired them to move my stuff from NY to CA and due to Coronavirus I could not be there to oversee everything.  First they gave me one quote, then a second quote when we adjusted the number of things we had and then they pressured me to overestimate what I had, which raised the quote by A LOT.  When I expressed concern about this they said not to worry, once they had the exact list after moving day they would give me a breakdown of everything and that the total would go down based on the actual box/item count.  The day of the move, NO ONE came or called.  Because I wasn't able to be there I was paying someone to meet the movers and they sat there waiting for 8 hours.  So I was out that money and had to pay someone for a second day.  When I could finally reach someone at Moving APT they told me the truck broke down and they rescheduled for the next day.  The next day the movers arrived, 2 hours late.  The movers that showed up were called Gross Country Movers.  They packed my stuff and the person I had waiting there sent me a list of the things moved.  I called Moving APT every day for a week trying to get a breakdown of the actual cost.  NO ONE called me back.  I got their answering service each time I called. I asked to speak to a manager, still nothing.  So Moving APT has basically disappeared on me and I'm dealing with Gross Country Movers.

I was also promised my stuff would be delivered within 21 days, they said that the 21 days was by law.  Now it's been 30 days and still no stuff.  I've been told "by the end of the week" a few times now and yesterday I was told by Gross Country that my stuff is in transit but they couldn't reach the driver on a Sunday and today I was told the truck is broken.. which is the second time they've given that excuse.  Will my stuff ever arrive?  I highly doubt it, which is heartbreaking.   My wedding album is in there, my kids' baby keepsakes, old photos and journals.. not to mention all the other stuff that has monetary value.   I will update this review if they actually deliver my things, if they give me the actual cost breakdown and if they give me the discount they've promised.  But don't hold your breath.

Move size: 1 Bedroom Home Service cost: $6700

We contracted Moving APT to move from NYC to CA. Our belongings were picked up on August 28th by Starway Relocation LLC. I initially dealt with Ian Kerr and Collena so after several weeks, I tried to contact them for an update. They did not respond to any emails or calls. I called the customer service number on the Moving APT website multiple times with no response. The receptionists that I spoke to said they would have some reach back to me.No one contacted me.I called Ian multiple times and left my name, phone number and job number. Then, I tried calling Ian from a new number. I left a vague message that implied I was a new customer. Ian called my new number back that same day!This is extremely frustrating that Ian Kerr would not return my calls when I was an existing customer, but he would be happy to call back a new customer. Ian told me that the moving apt computer system had been hacked and he was having a hard time finding my information. He said he would have Collena get back to me.No one contacted me.The next afternoon I called the customer service number again and demanded to speak with a supervisor. They put me in touch with Mike again. Mike gave me his word that I would be moved to the top of the priority list and that he would contact me on Monday with an update. He told me to contact the manager, Lily, so that I could discuss some form of refund for this unprofessional customer service.As of 5pm Monday evening, Mike did not contact me. I also called the customer service number again with no response.It's only when I submitted a request on your website as a new customer, did someone call me back.Mike told me the same excuse that the system was down all week and that he would try to locate my belongings now. He explained that Starway had gone out of business and you are trying to find a replacement.When I spoke with Collena, she told me that Starway had NOT gone out of business and that they would be handling our move. Mike texted my girlfriend the following morning to say that Starway was DEFINITELY out of business and that no one was assigned to our move.When I spoke to the manager Lily, she said that Starway was still in business, but there was still no one assigned to our move. This was 6 weeks after our things had been taken. Lily said we would address compensation for the delay and poor customer service only after our items have been delivered. Our items were finally delivered on October 28th by Presto Logistics. We were shocked to see that nearly half our items were missing and every single box was damaged or destroyed. We had a wardrobe box with delicate items that was completely smashed in and had two large boxes placed inside of it. Total disrespect of our belongings. Most importantly, we lost a box marked fragile with family photos and diplomas that is IRREPLACEABLE. Among the other missing items were multiple boxes, suitcases, fitness equipment and our 55inch TV.When we contacted Presto Logistics, they said to contact Starway. I have been unable to make any contact with Starway since our pick up and I have no idea if they are even actually still in business. When I contacted Lily at Moving Apt, she just told me to submit a claim through Moving Claims. This company has 120 days to even respond to my claim.No one has said that they will make any effort to locate my missing belongings. Moving APT has made zero apology for the delay and unprofessional behavior of it's staff.     

Move size: 1 Bedroom Home Service cost: $2500

Before you read my story, let me tell you that just like everyone else’s I read all good reviews and gave this company a try until they tried to pull a fast on me. I will tell you my story and you be the judge and I just hope you don’t go through the hell that company put me through. I booked my moving on March from Va to Ca a two bedroom worth of tuff without any furniture or anything else. The estimator Thomas aka Tom, promised to me that if I had paid the deposit and he could lock the price 1750 and I paid a deposit of $630 after which he asked me to gave a review about his service. I got my confirmation for moving date between June8-10 being very flexible with this company. He indicated to me they have their own moving trucks and it should be no problem and “no one is gonna pull a fast” on me. Just three days ago the quality assurance called to confirm my household stuff without much change and I even had lesser stuff and the rep told me that I am all set for the pick up date between June 8-10. Today June 3rd I got a call from moving supervisor , Tarik, demanding $550 or else my stuff will not be moved. Not only was he threatening but very aggressive guy without Allowing me to say even a word. He tried every possible excuse to pull on me despite me telling him that the contract I signed confirms the price, date of pick up and going through quality assurance. He blatantly refused to accept everything I indicated to him including my deposit, being assured by the estimator and quality assurance. He threatened me that he will end the end call and cancel this transaction and that is what exactly happened. Turns out I tried calling the estimator direct line Thomas why he lied to me and made several calls,he didn’t answer either my message or call. I tried calling the company the whole day they would not transfer to customer service supervisor. Now my stuff is awaiting in boxes and have given my notice to vacate my apartment with no where but to put everything from my home at garbage or give it away. This is how reckless and careless these people can be without any accountability. Also forgot to mention the reason you see so many good reviews on their site is because once you confirm a transaction they ask you to give them a review and they there is no way going back to change it. This is not a moving company and they are bunch liers into scamming people.

Move size: 1 Bedroom Home Service cost: $1760

There was a lack of transparency about what this company actually does -- they are a broker, and not actually a moving company. They also have little to no relationship with the companies that they hire for these jobs.

The employees that you talk to and work with regarding your move seem friendly and helpful at the beginning, but when their part of the 'job' is done, they are impossible to contact for help - and trust me, you will be needing help.

They also did not update the actual moving company with an updated inventory that I provided when I realized that I did not need to take as much stuff. When the moving company came, they had the wrong list, and despite calling someone from APT on site with the moving company, they never received the updated inventory.

On the day of your move, you start receiving calls from multiple different people from different departments asking a bunch of questions, while you are trying to deal with the movers that are in your house. I would say at least 5 different people called me in a 3 hour window of time. Because of this, I never knew who to call back with any problems or questions.

Overall I would not recommend this company to anyone.

Move size: 1 Bedroom Home Service cost: $3000

I trusted this company by the reviews from this site. There were no bad review. Boy was I wrong and I hope this review goes through for I will be posting it on Facebook and Tweeter too. These people are a broker. They will book any carrier no matter what their review. They sent me QRS who have nothing but bad review. So watch out for Alex Avalos. He was the salesman. I started with and trusted and that was the last time I heard from him. They could not care with not just your clothes and furniture, but that was all I have in life so I will be posting this as many times I can untl I get my life back.

Service cost: $3100

This is a terrible company! Don't waste your time. They just book whoever, anyone who says they can "move" and harrassing you for days with phone calls. If you don't answer they'll start texting you. When you tell them to stop, they're rude about. The one I had to deal with tried to call me an idiot for intentionally putting in the wrong number to try to avoid being called and demanding to know how they go my number after he tired to come up with excuses.

Service cost: $2100