Moving APT

As good as it gets!!   I recently moved from Seattle, WA to Atlanta, GA and everythihg went smoothly until I got to Atlanta and didn't know where my things were. I called Moving APT and asked where my stuff was but he didn't have an answer for me, granted I called at 7p EST.  He said he would get back to me tomorrow once he hears from the dispatcher.  Saturday, came and he did not receive a response from the dispatcher so he said he'd call me Monday.  Monday, came and no call so I called Tuesday and I got vcml.  Wednesday, came and I call Moving APT again and get vcml but on that Wednesday, a man from the moving company called me and said he'd be in Atlanta on Saturday with my stuff.  Saturday came and he was on time.  He was here with my stuff, he put all of my belongings where they needed to be and I couldnt have been more pleased.   They weren't forthright and honest when it came down to delivery of my things but when they did deliver it, it was nothing but professionalism all the way.  I don't know if I'll use them again but they did a fine job!! The only thing they need to work on is the communication between the dispatcher and the customer.  As a customer, I just want to know when my stuff is getting to the location. If there's ahod up, that's fine..just keep the customers informed.   I had no hidden fees, no nothing.  All I can say is that they did a GREAT job,  I may have had to wait a few days but I'm extremely pleased with the outcome.  Thank you, Moving APT and your deleveiry drivers. .

Service cost: $2113

Do NOT use Moving APT. They were very friendly and gave us an incredibly reasonable quote up front, and explained exactly how everything would happen. Not has happened as they told me it would, and I am not paying over double the original quote. Not only did they neglect to inform me about future charges, they also blatantly lied about things, to trick me into situations where I would be forced to pay more. As soon as I contacted them about an issue, they became difficult to deal with and rude. Avoid working with them, at all costs.

Service cost: $4500

The first time I contact this Company (February 2015) the rep. Mr. Lukasz was very helpful. They gave me an estimate as per my list of furniture and boxes very reasonable. About $7000.00 to moving my belongs from Rhode Island to Florida. I sign the estimate and make a deposit to look forward to the date of moving(March 2015). Then the first surprise, the company I see at my door is not MOVING APT but NY BUDGET MOVERS LLC. and after to charge the truck they show me another estimate of $12000.00 with a charge of $1600.00 for packing material (5 boxes and dozens of tape). 3 days later a new surprise, was another moving Company they arrive at my door in Florida. My belongs was discharged from the 1st truck to a storage building in N.Y. and charged another truck to transport everything to Florida with the final bill of $13000.00 and a total of 30 missing boxes from the load. Also they not re-assemble the furniture as per the contract indicates. I call Moving APT to put a claim and send me a Claims service company CSI who in October send me a letter to " inform our service agreement has been terminated and do not proceed any claim" . 11 months later I still waiting for my belongs or payment for. I lost valuable things stolen by the mover company without compensation.

Service cost: $12918

Do not do business with this company - wish I had researched them before using!! Look up the definition of "bait and switch" and you will see them!!

Just as everyone else has reported, they must intentionally I price your move so expect to pay more than twice what they tell you!!

Movers kept delaying pick up - I called our representative at Moving APT to express concern - he never returned my call!!

Was given quote of $4k and when movers showed up, they wanted nearly $9k and we did not add anything!! We actually deducted a few items -

Movers were two days late and when moving apt called us the day after the pick-up asking us how our service was, we told them 'horrible' - the lady said she would get with her manager and call back - guess what?! no return phone call!!

Beware of their scam and run away!!

Service cost: $7000

Moving APT's tactic is to bait consumers with low-price quotes, which offer no transparency regarding the full moving process. They outsource the move to 3rd parties, and in our case, we had "All Around Van Lines" perform our move and it was a very poor experience. Countless up-charges for "too many stairs" and "too long of a distance from the truck to the door" or "extra tape" plus lots of damage in our rental home, including the wood floors and doors. Once Moving APT gets you to commit to a quote, they are no longer interested in being involved. They pass you off to deal with the movers directly, and any claims are also handled 3rd party. The company is a dishonest middle-man that uses inaccurate low-price quotes, then passes consumers off to poorly reviewed, unprofessional, and incompetent moving companies. DO NOT USE MOVING APT.

Move size: 2 Bedroom Home Service cost: $4475

I had the worst experience ever with APT and I have moved a lot of times being an Army wife. This time I hired private movers hoping for a smooth experience. Brian, the sales representative was pleasant in taking down my inventory, following up and providing a quote. The quote was exactly what I was hoping for so I put down my deposit. When there was follow up from the customer experience team, there seemed to be a problem and my move was coming up in 2 days. I called Brian for resolution and he treated me as if I were stupid and was inconveniencing him. At this time they had $800 of mine and me trying to change a move 2 days prior would have been almost impossible. I felt stuck. The rep also told me to wrap my drawers up good in my dresser because the movers liked to go through any drawer easy to open. Moving forward, the movers came, got everything on the truck and told me that even though I was promised free stairs and free supplies, APT were liars and they were going to charge me. APT by the way are brokers.. they are 3rd party. So you will never meet anyone from the company. They hire actual moving companies so you are paying for 2. Not only did I get charged extra for items, once all of my belongings were on the truck, the driver told me my charge was doubled. I went from $2000 quoted to $4000, and he asked me what I would like to do.. what am I supposed to do? You already have all of my furniture on the truck. They showed up in a timely manner to deliver my items but stated they were not supposed to set anything up. I was at least able to talk them into putting my bed together and taking the TV out of the box. The delivery was the better experience of everything, although my patio chair was broken and there is not one person from that company who will bother to talk to me now. Please save yourself a lot of money and stress and hire local movers who can come to your house and assess your items to be shipped.

Move size: 1 Bedroom Home Service cost: $4000

ZERO stars. worst experience ever. was told by Brian the sales rep that my delivery would be immediate and all of my things would not come off truck that they were picked up on. I moved from PA to NC last week for work and was in need of specific times and dates for everything and now I have nothing. I left PA a day sooner than what I wanted b/c I thought I had to be here for my stuff to be delivered. When I called to try to figure anything out, Brian was no where to be found and no one was calling me back, he did however forward my email to someone else to reply to me though. I also called the carriers, they continue to tell me they don't understand why the sales dept would make such promises about delivery times. I was very hesitant with it being a holiday week that I would have my things in 2-3 days but Brian assured me time and time again that it would not be an issue. and here we are, a week later, and I won't have my things until maybe Sunday, it is a GIANT issue. And I've already paid way more than the quote he gave me and I still have to pay the last bit upon delivery? I DO NOT recommend this company.

Move size: 2 Bedroom Home Service cost: $2500

I cannot give a low enough rating to Moving APT. They subcontract to someone who then subcontracts the actual movers who show up. Veeka claims she is your sales rep, you can call her anytime. Well you can call, just don't expect any answer ever. She will never return a phone call, text message, or email. Once she has your money you don't exist. Then there is the manager Lily who will say and or promise anything to get you off the phone. Everything she says is a lie, she does not intend to help you, she only wants you to hang up thinking she will in the future.

Moving is one of the most stressful things possible and this company will make sure to make it the worst. Keep in mind that any "contract" you sign with them are only suggestions and the actual sub-sub-contractors don't have to follow any of it. 1-10 days? Meh, could be 3-21, could be 9 months, who knows, Moving APT doesn't and they don't care. Also they are only in the office 9-5 Miami time. This means, if like me, you are on the West Coast and have a problem, well you have no one to call and too bad. They want to be a national company without national hours. Big move day shows up, some random sub-sub-contractor shows up, begins loading your things, what they are making you sign isn't what you agreed too, what you are being charged isn't what you agreed too, well too bad you are on your own. You can call them the next day and Lily will make sure to promise anything to you to get you off the line.

Move size: 1 Bedroom Home Service cost: $2500

Same two gentlemen packed, moved and unpacked our belongings. EXTREMELY IMPRESSED with the care they showed while packing our items. All items arrived at our new home undamaged and without issue. The crew arrived on time each day and kept us informed of updates on the status of the move etc. They had time after unloading our goods and even started to help us unpack boxes. As someone who has moved on several occasions for work and utilized professional moving companies in the past, Moving APTis by far the best experience. HIGHLY RECOMMENDED!

Move size: 1 Bedroom Home Service cost: $1900

I had a great experience with Moving APT and their Flexible move service, booked at the very last minute, they 'found' me a 20 foot container, communication was excellent, staff on pick up were excellent, storage in the receiving yard was safe and secure, delivery staff at the other end were very professional and friendly, really really excellent. I would have no problem using them again in the future, oh and they were cheaper than the other companies I looked at. 1st class, thank you.

Move size: 4 Bedroom Home Service cost: $2600

My experience with Moving APT could not have been worse. I had checked them out and read some negative reviews but looked past the negatives as their quote was significantly lower than others. BAD MISTAKE!!
Veeka, the sales rep, disappears as soon as she takes your deposit. Any and all "managers" are unreachable. Moving APT brokers the service to moving companies who then broker it to movers. The movers then show up at you home and re-negotiate the price of the move which puts you into a precarious corner and makes the family desperate. My movers showed up 6 hours late. I had an estimated 18,000 cu.ft to move and their truck could only hold 4000. That's when they started re-negotiating the price. My price to move the household items went from $9600 (quoted by Moving APT) to $16,000. Moving APT was not available and were out of the picture (even though it was their bond). Since the moving van was so small, they took 4 trips over 3 days in moving our stuff into a storage unit. This means that the I had to delay my move/drive and by at the house each day.
After the stuff was moved to the storage, the movers held it captive for another payment of $3000 or else they were not going to reveal where the stuff was. Two months later, my stuff was still not delivered and I had to file a Police Report against the moving company to prevent the stuff from being auctioned off at the storage facility.
When my syuff finally arrived at our home, significant amount of goods were destroyed, broken and many of the boxes were missing. They even lost/stole at least two bicycles.

Moving APT blamed the entire ordeal on me with no help.
DO NOT USE THESE SCAM ARTISTS!!

Move size: 4 Bedroom Home Service cost: $21000

Lies. This company lies up one side and down the other. It cost us more than double what we were originally quoted. The drivers of the truck were decent people. We tipped them well. They were the ONLY decent element of this awful experience. APT was 4 DAYS LATE loading us. The owner of the home where we stayed called the city police on us because we were so late vacating, DUE TO APT! They kept my furniture in a truck driving all over the south for 7 days when we were told 3 days tops. I went to an empty house without furniture for all those days. We opted to stay in a hotel, and that WAS COSTLY. NEVER, NEVER use these people. WE will take them to small claims court over the excessive cost. $500 MORE than quoted. We added a few boxes and 1 bed and the cost increased by $500.

Move size: 2 Bedroom Home Service cost: $1900

I have signed a contract with this comany with a costumer rep. named Steve. They asked more money because they were saying we are truthful and you can check our reviews.

LIERs!!


They did not show up on time, and then they were excusing for another time schedule; did not show up eventually!! They keep promising that they will find a career and there is not one in the area. Eventually, they refused to refund my deposit, which I had to fight for that.

ABSOLUTELY SCAM!! PLEASE DO NOT BELIEVE the other good reviewers who are fake. There are many other moving companies that you can TRUST!

Move size: 1 Bedroom Home Service cost: $2700

My experience with Moving APT was more than satisfactory. They were swift and flexible with setting up an agent's visit for an estimate, and the agent was comprehensive in explaining the process for a long-distance move. Moving APT was attentive and accommodating to my scheduling needs over and above what I expected. The movers who picked up my belongings were extraordinarily efficient and graceful; they explained each step of the process and were courteous in answering all of my questions.

Move size: 3 Bedroom Home Service cost: $2300

They choose carriers who are not reliable. Two large boxes has been missed upon delivery. The truck drivers won't even unload items from the truck during delivery before settling them the remaining balance and once settled the amount they started unloading to home and that's when we found that two large boxes are missing.They said like they don't know about it and asked me to check with the company. They are not even ready to give me a written statement that they missed to deliver and I forced them to give me that in written.
It has been already two weeks past the delivery and I am not sure on what they are going to do for the missing items and if they compensate how much they are going to compensate. They asked to submit a claim and said it might take 120 days for that process.

Also it was said that they would deliver items from 7-21 business days, and during the time of booking they mentioned it has never gone over 7 days. If you hear the same do not trust that to book. For me they took more than 21 business days to deliver (23 days) and on checking they said it is peak period so expect a delay. I don't understand, because for the same period they mentioned orally it has never gone over 7 days.

Move size: 2 Bedroom Home Service cost: $1700

Had a great move with Moving Apt. The movers were AMAZING to work with. I had changed at the last minute for my move schedule and they were so flexible and easy to work with. They answered all my questions and made me feel at ease. My movers were equally amazing! They were polite, super-fast, and careful with all my fragile things. They were careful to ask me where things went in the new house and made sure I had everything positioned how I needed it to get settled in. So grateful for this team for helping make my move smooth and non-stressful!!

Move size: 4+ Bedroom Home Service cost: $9000