Moving & Storage Squad LLC

Moving & Storage Squad was hired through broker. They asked for reasonable deposit based on $3500 estimate, move of about 1400 miles. Their estimate was based on cubic square foot of space. Day before move they wanted double the price. There was even less square cubic footage of belongings than what was estimated. When movers showed up they wanted triple the price. I was stuck between rock and hard place since the first day of work was in a couple of days. Movers showed up in Budget truck. They did not identify who they were, it seemed they were another moving company. A phone call confirmed that they were the movers. The movers when asked would not say themselves that they represented the Moving & Storage Squad. They have not delivered as of a year and 3 months. They have received more $ than the estimate. They have ignored three certified letters asking for a delivery date. They want more money to deliver. They did not even take all my belongings. Signing off on their paperwork seemed very intimidating by the movers and they gave no reason for the price increase. There are a lot of complaints towards this company

Move size: 1 Bedroom Home Service cost: $3500

Warning – the Moving & Storage Squad ( DOT# 3321368 ) are total SCAM artists!! Once we looked them up on the US Department of Transportation site for federal motor carrier safety, we discovered that as of July 4, 2021 the US Department of Transportation suspended their license to operate due to failure to meet proper insurance requirements – they are not a legitimate moving carrier, and are not allowed to perform interstate moves. When my wife discovered this, she called them and confronted them with the data – they lied saying it was old data, and assured us they were still in operation. After continuing to check the US DOT FMCSA website and seeing no change to the Out of Service status, we called back asking for a refund on our $1,100 deposit. The person on the phone immediately said “you need to call the bank” .. she didn’t even pretend there was a refund process - these guys are simply scamming people out of their deposits, and letting the credit card companies deal with the defrauded consumers. I recommend you stay far away from Moving & Storage Squad!!

Move size: 2 Bedroom Home Service cost: $3500

I just had a worst ever moving experience with this company (Moving & Storage Squad LLC). I booked the service in July 2021 for moving from Virginia to Texas, with scheduled pickup date as 9/10 and delivery date as 9/13 or 9/14. The initial estimate price was $10341 and we paid the deposit of $2895 in July 2021. The nightmare began on 9/10 when the movers company (PRO MOVERS INC) came and asked us to sign another contract (at that time we knew this company was just a broker!), with the final price at $16106! Our inventory list was estimated at 1475cf, but the actual volume charged turned out to be 2350cf, and we had no choice but to pay $16106. So basically the broker lured you into a contract with a low estimated price and you would get a BIG surprise when it's too late to change mind. Yet the worst part was the delivery - the truck didn't come until about 5pm 9/15. There were many damages to the furnitures, and the movers simply dump the stuff in garage and first floor, they did NOT reassemble the furnitures (like beds, TV sets, sofa etc), and refused to move some furnitures (sofa, desk, dressers) to upstairs etc. We had to spend days to put the stuff back to where they should be. The movers company (PRO MOVERS INC) only accepts cash which should be a red flag.

Anyway, we are in the process of disputing the credit card charge. It's nightmare to use such horrible service.

Move size: 4 Bedroom Home Service cost: $16106

Booked a move with moving and storage squad back in May they took my deposit of $1538 I was scheduled to move July 27/July 28 from Yuma Arizona to Florida my whole house was packed up and ready to go the driver apparently was not able to make my first date but they told me he would be there between 5 and 7 PM on July 28 7 PM came and went no phone call nobody answers the phone I got a phone call from Anna who did my inventory it was 10 o’clock at night her time Gee, I thought the office was closed at 8 PM Eastern time , really sketchy, so I went and called my bank got the deposits reversed and I’mGoing to be taking legal action against moving and storage squad apparently Christina Prinz was arrested 11 years ago in Fort Pierce Florida , for embezzlement of $150,000 she’s the one who booked my move these people are disgraceful they do not have a valid DOT number they are freight brokers and apparently have had their license revoked and cannot book any moves due to insurance reasons I should’ve been more careful and I’m sorry that everybody else has had the same problem do not use moving and storage squad they are a bunch of losers!!! This isn't even scratching the surface here, I had to be out of my condo by 7/31 due to the fact it was already rented, so I have to rent one of the last storage units available in Yuma, rent a u haul for 90.00 and pay a friend $300. to load and unload my stuff so we could get on the road. Now my things are still in Yuma, Az and we are on our way to Florida.

Oh, this is NOT over by any stretch of the imagination, the MOVING and STORAGE SQUAD messed with the wrong woman ! I am sick of being taken advantage of and they will have their KARMA you can count on it !!!!!

DON'T USE MOVING AND STORAGE SQUAD THEY SUCK !!!!! NEGATIVE -100 ON STARS

It is now August 3 I am at a hotel with only a suitcase all of my stuff is still in Yuma Arizona the moving and storage squad lied to my bank and said that when they got there I had more items than what was originally planned and it was gonna cost more to move me so I canceled the move they are liars they never showed up and believe me I’m filing a police report that’s what I was told to do so with that being said I’ll be back after the police report has been filed and something has been done Christina Prinz you’re going to meet your karma I promise you!

Move size: 2 Bedroom Home Service cost: $3200

I paid a deposit of $975.25 to the broker. Later, a few days before the items were supposed to be picked up by the movers, the broker called me and said that the movers would be delayed a week in picking up the items. I said I wanted to cancel and get my deposit back. The broker said that there were no refunds, except that the deposit can be used for future moves. The broker forced me under duress to sign a new binding estimate with the new dates. So, if I did sign, I would be signing something I did not want to agree to. And if I refused to sign, my items would not be transported and I would lose my deposit.

As of the most recent binding estimate, the cost was supposed to be $2,732.60 according to the broker.

It should be noted that we told the brokers everything we were having transported. I expressed concern to the broker that I did not measure all the boxes and that perhaps the box size on the estimate is not big enough, and the broker said it was fine and that they added a buffer. The binding estimate also had almost double the boxes we were actually transporting, so that was also a buffer. The only extra item we transported which was not on the binding estimate was a table top 36x24x1.5 inches, and I instructed my mother to not transport the table top if it would result in greater cost. To conclude, I made sure that everything being transported (except the table) was accounted for.

When the movers came to pick up the things, I was already gone and my mother was the one interacting with the movers. The movers did not give her the "Your Rights and Responsibilities" document nor an arbitration policy. When the movers came, they loaded everything onto the truck. AFTER the truck was loaded, they said the charges would be over $4,000. We told them that was not what the binding estimate said, and the guy called his boss and lowered the price. The total moving price ended up being $3,200. They illegally had my mother sign a revised binding estimate AFTER the truck was loaded. The movers talked to my father on the phone, and my father told them to unload the truck immediately. My father says the movers hung up on him.

When the items were delivered and unpacked, I found that they put the boxes into larger boxes. Some boxes had a substantial amount of empty space in them.

Other notes:

The mover's documents do not have a definite date or date range for delivery. Rather, it just says "1st date available for delivery." This date is also not on the bill of lading.

It should be noted that the DOT number and company name on the bill of lading given by the movers is different from the DOT number and company name on the truck driven by the movers (which is also all separate from the broker's paperwork).

According to the DOT number on the truck (3321368), the carrier which was hired by Southern Guarantee is not authorized to operate according to https://safer.fmcsa.dot.gov/CompanySnapshot.aspx (but they may have been authorized when the move took place not long ago).

Move size: Studio Service cost: $3200

My wife and I hired a moving company to come on the 30th but they canceled do due to what they said was weather. We had to be out of our apartment by the 31st. So on the 31st was our second date we spent until 4pm that day having this company tell us 6 different ways yes they were coming no they were not. Eventually they did come however it was at 8pm at night and it was because we had already packed most of our stuff. I am a disabled veteran with a heart condition we hired this company so that I wouldn't have to move our stuff because i cannot even physical work right now i ended up helping them move everything ontop of that we had to pack every individual item they provided 0 packing materials yet they want to charge us for packing. It is now a week later june 8th we have spent everyday (buisness days) trying to figure out when we are going to get our stuff because it was suppose to arrive which was agreed on june 2nd-3rd. They to this day havent even provided us with an estimated date of delivery and demanded more payment to even drive their get our stuff out of their warehouse that they have done nothing to it yet. They also wanted more money if we wanted it delivered earlier now. This company is holding our stuff hostage. My wife was suppose to start work yesturday the 7th but we couldnt because we packed everything with them we both only have 3 sets of cloths and well oviously no furniture or anything. I am desperate at this point we have tried talking to a supervisor at the company they put us on a 72 hour hold so we could talk to one that was last tuesday to this day we still cannot talk to any form of management. Their is 1 soul their who has a concious and he doesnt even no how to contact a manager and hes even trying to leave the company because in his short time here he has hearrd of this problem concurringly. I will pay a small fee or whatever it takes to get this company finally investigated for the shady crap they pull with their customers. Their customers mean nothing its all about the buck and they lie on the line which is why we are also trying to find a lawyer to take the case in order to hopefully be able to protect us from this company at this point. Please hear our story and give me a call back at any time you have no idea how much this would mean to me. -thanks for your time Austin. I am at the point that i have already sent this to several news stations and now i am contacting a lawyer.

Move size: 1 Bedroom Home Service cost: $1800

They are a complete Scam. I agree with The prior review from Jennifer Phi. Before I signed the agreement I confirmed TWICE with cecil if i was able to pay w/ credit card the remaining balance he said yes. That was the only Reason I signed. The movers called the day prior to tell me they only take cash. I called back to cxl and get a refund. They are refusing to give me a refund because I didnt call 72 hrs prior. When the moving company called me a day prior to give me a date when they will come. Complete nightmare

Move size: 1 Bedroom Home Service cost: $991

I don't think this company is fraudulent.. but I don't think they are very honest. They told me they were themselves a full service move company and provided a DOT and MC number. But upon further investigation both the DOT and the MC number were not registered to be a moving a company but a property one? According the the DOT code the company must be registered to move household goods, they are not. I did not get all of the information until my move day, even though I was told I would be called a few days before. At this time I learned they hired another company to come move me (something common, for a broker company, not a full service moving company). I called to say they violated the contract (contract stated no broker deals..) and that I wanted my deposit back. They put me on hold for 45 minutes and cancelled my contract. They then stated they will not be paying back my deposit because it was my choice.

Bottom line, it seemed to good to be true and it was. I didn't do my research and I got bit. If this review stops one person from going with this company then I did my part.

Also, pretty sure 98% of these reviews are fake.

Move size: 2 Bedroom Home Service cost: $3600