Moving & Storage Squad LLC

Moving & Storage Squad was hired through broker. They asked for reasonable deposit based on $3500 estimate, move of about 1400 miles. Their estimate was based on cubic square foot of space. Day before move they wanted double the price. There was even less square cubic footage of belongings than what was estimated. When movers showed up they wanted triple the price. I was stuck between rock and hard place since the first day of work was in a couple of days. Movers showed up in Budget truck. They did not identify who they were, it seemed they were another moving company. A phone call confirmed that they were the movers. The movers when asked would not say themselves that they represented the Moving & Storage Squad. They have not delivered as of a year and 3 months. They have received more $ than the estimate. They have ignored three certified letters asking for a delivery date. They want more money to deliver. They did not even take all my belongings. Signing off on their paperwork seemed very intimidating by the movers and they gave no reason for the price increase. There are a lot of complaints towards this company

Move size: 1 Bedroom Home Service cost: $3500

Warning – the Moving & Storage Squad ( DOT# 3321368 ) are total SCAM artists!! Once we looked them up on the US Department of Transportation site for federal motor carrier safety, we discovered that as of July 4, 2021 the US Department of Transportation suspended their license to operate due to failure to meet proper insurance requirements – they are not a legitimate moving carrier, and are not allowed to perform interstate moves. When my wife discovered this, she called them and confronted them with the data – they lied saying it was old data, and assured us they were still in operation. After continuing to check the US DOT FMCSA website and seeing no change to the Out of Service status, we called back asking for a refund on our $1,100 deposit. The person on the phone immediately said “you need to call the bank” .. she didn’t even pretend there was a refund process - these guys are simply scamming people out of their deposits, and letting the credit card companies deal with the defrauded consumers. I recommend you stay far away from Moving & Storage Squad!!

Move size: 2 Bedroom Home Service cost: $3500

I just had a worst ever moving experience with this company (Moving & Storage Squad LLC). I booked the service in July 2021 for moving from Virginia to Texas, with scheduled pickup date as 9/10 and delivery date as 9/13 or 9/14. The initial estimate price was $10341 and we paid the deposit of $2895 in July 2021. The nightmare began on 9/10 when the movers company (PRO MOVERS INC) came and asked us to sign another contract (at that time we knew this company was just a broker!), with the final price at $16106! Our inventory list was estimated at 1475cf, but the actual volume charged turned out to be 2350cf, and we had no choice but to pay $16106. So basically the broker lured you into a contract with a low estimated price and you would get a BIG surprise when it's too late to change mind. Yet the worst part was the delivery - the truck didn't come until about 5pm 9/15. There were many damages to the furnitures, and the movers simply dump the stuff in garage and first floor, they did NOT reassemble the furnitures (like beds, TV sets, sofa etc), and refused to move some furnitures (sofa, desk, dressers) to upstairs etc. We had to spend days to put the stuff back to where they should be. The movers company (PRO MOVERS INC) only accepts cash which should be a red flag.

Anyway, we are in the process of disputing the credit card charge. It's nightmare to use such horrible service.

Move size: 4 Bedroom Home Service cost: $16106

Booked a move with moving and storage squad back in May they took my deposit of $1538 I was scheduled to move July 27/July 28 from Yuma Arizona to Florida my whole house was packed up and ready to go the driver apparently was not able to make my first date but they told me he would be there between 5 and 7 PM on July 28 7 PM came and went no phone call nobody answers the phone I got a phone call from Anna who did my inventory it was 10 o’clock at night her time Gee, I thought the office was closed at 8 PM Eastern time , really sketchy, so I went and called my bank got the deposits reversed and I’mGoing to be taking legal action against moving and storage squad apparently Christina Prinz was arrested 11 years ago in Fort Pierce Florida , for embezzlement of $150,000 she’s the one who booked my move these people are disgraceful they do not have a valid DOT number they are freight brokers and apparently have had their license revoked and cannot book any moves due to insurance reasons I should’ve been more careful and I’m sorry that everybody else has had the same problem do not use moving and storage squad they are a bunch of losers!!! This isn't even scratching the surface here, I had to be out of my condo by 7/31 due to the fact it was already rented, so I have to rent one of the last storage units available in Yuma, rent a u haul for 90.00 and pay a friend $300. to load and unload my stuff so we could get on the road. Now my things are still in Yuma, Az and we are on our way to Florida.

Oh, this is NOT over by any stretch of the imagination, the MOVING and STORAGE SQUAD messed with the wrong woman ! I am sick of being taken advantage of and they will have their KARMA you can count on it !!!!!

DON'T USE MOVING AND STORAGE SQUAD THEY SUCK !!!!! NEGATIVE -100 ON STARS

It is now August 3 I am at a hotel with only a suitcase all of my stuff is still in Yuma Arizona the moving and storage squad lied to my bank and said that when they got there I had more items than what was originally planned and it was gonna cost more to move me so I canceled the move they are liars they never showed up and believe me I’m filing a police report that’s what I was told to do so with that being said I’ll be back after the police report has been filed and something has been done Christina Prinz you’re going to meet your karma I promise you!

Move size: 2 Bedroom Home Service cost: $3200

I paid a deposit of $975.25 to the broker. Later, a few days before the items were supposed to be picked up by the movers, the broker called me and said that the movers would be delayed a week in picking up the items. I said I wanted to cancel and get my deposit back. The broker said that there were no refunds, except that the deposit can be used for future moves. The broker forced me under duress to sign a new binding estimate with the new dates. So, if I did sign, I would be signing something I did not want to agree to. And if I refused to sign, my items would not be transported and I would lose my deposit.

As of the most recent binding estimate, the cost was supposed to be $2,732.60 according to the broker.

It should be noted that we told the brokers everything we were having transported. I expressed concern to the broker that I did not measure all the boxes and that perhaps the box size on the estimate is not big enough, and the broker said it was fine and that they added a buffer. The binding estimate also had almost double the boxes we were actually transporting, so that was also a buffer. The only extra item we transported which was not on the binding estimate was a table top 36x24x1.5 inches, and I instructed my mother to not transport the table top if it would result in greater cost. To conclude, I made sure that everything being transported (except the table) was accounted for.

When the movers came to pick up the things, I was already gone and my mother was the one interacting with the movers. The movers did not give her the "Your Rights and Responsibilities" document nor an arbitration policy. When the movers came, they loaded everything onto the truck. AFTER the truck was loaded, they said the charges would be over $4,000. We told them that was not what the binding estimate said, and the guy called his boss and lowered the price. The total moving price ended up being $3,200. They illegally had my mother sign a revised binding estimate AFTER the truck was loaded. The movers talked to my father on the phone, and my father told them to unload the truck immediately. My father says the movers hung up on him.

When the items were delivered and unpacked, I found that they put the boxes into larger boxes. Some boxes had a substantial amount of empty space in them.

Other notes:

The mover's documents do not have a definite date or date range for delivery. Rather, it just says "1st date available for delivery." This date is also not on the bill of lading.

It should be noted that the DOT number and company name on the bill of lading given by the movers is different from the DOT number and company name on the truck driven by the movers (which is also all separate from the broker's paperwork).

According to the DOT number on the truck (3321368), the carrier which was hired by Southern Guarantee is not authorized to operate according to https://safer.fmcsa.dot.gov/CompanySnapshot.aspx (but they may have been authorized when the move took place not long ago).

Move size: Studio Service cost: $3200

DO NOT USE THIS COMPANY. I wish I would have done more research. I found other reviews WARNING (even referring to Moving & Storage as a SCAM) people about Moving and Storage LLC AFTER giving them $3000. M&S was off by 50% on their estimate/quote (estimate based on inventory list that was reviewed 3 times)

The quote was for $8878 on moving day it went up to $15,663. I gave my moving representative, Casey, an up-to-date inventory list multiple times during process but it was never updated so the amount was DOUBLE when movers showed up. The truck was NOT large enough so we could not complete move EVEN if we weren't upset with extreme increase in price. They HIRED a 3rd party LOCAL moing company (even thou they tell you the movers are employeed by them storage is owned by them). The movers WERE NOT out of state movers even though our move was 1,200 miles away. The local movers that M&S hired spoken spanish so numerous communication break-downs. The local movers had the wrong moving date, no inventory list, had no idea there was a second/extra stop INCLUDED in the quote. They charged us $400 for "supplies" like extra tape!!! Even though I asked Casey from M&S up front if I needed to supply tape, blankets, and tv boxes. Was told included in estimate. The drivers called the night before said they would arrive 12 noon but showed-up at 7:30AM so the elevator was not scheduled. Any text message or VM left for Casey was NEVER returned about the problems happening. I was told she was out of office when I tried her cell phone. We ended up having to put our things into a storage looker so we could rehire an interstate moving company that would do an accurate estimate and provide a creditable mover with the correct size truck.

The entire experience after the "sales pitch" to gain our business was a NIGHTMARE. I have no idea how Moving and Storage continues to stay in business. They seem so nice and helpful at the front end but I swear it was like dealing with an entirely different company once the move was scheduled to happen. This "company" JUST WANTS YOUR MONEY!!!

Move size: 3 Bedroom Home Service cost: $15663

I wish I had read these reviews before my elderly parents contracted with this company to move them from FL to ME. We have had a horrible experience. They are brokers and have zero control over the drivers they hire to move your belongings. In our case, the driver failed to show not once but twice, after we gave the company a chance to cure its initial breach. We were told the second driver would cost us $2K more. Many misrepresentations and outright falsehoods. We ended up having to rent a truck and move my parents at great expense/time. And we have been trying to get a refund of our $1500 deposit. We have made no less than a dozen calls, dealing with rude customer service reps who have lied to us over and over again regarding the refund. I will be contacting the NJ AG's office to request a criminal investigation if we don't receive a full refund.

Move size: 2 Bedroom Home Service cost: $3400