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Moving & Storage Squad LLC

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112 reviews

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Address: 3 Glasser St, Rochester NY, 14606

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Site: www.movingandstoragesquad.com

Phone: 1 800-460-4118

Email: info@movingandstoragesquad.com

States of operation: Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Kentucky, Massachusetts, Michigan, Missouri, Nevada, New Mexico, New York, North Dakota, Pennsylvania, Texas, Virginia, Washington, West Virginia ..see more

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Moving & Storage Squad LLC About Reviews Costs License Contact

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Moving & Storage Squad LLC

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$ 3842

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20% less than market avg.

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Review summary

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3.6

112 reviews

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Craig Bradley

Sep 30, 2021

Long-distance move from Danbury, CT to Abingdon, VA

Excellent Service!

The process of getting the quote was smooth. They accommodated the changes I needed to make in the quote. On the moving day guys showed up at 8 in the morning, wrapped and packed everything. On our new house, they assembled all of our furniture including our bed without even asking us and took time when we were indecisive on where to put things in our place.

Move size: 2 Bedroom Home Service cost: $4660

Bryan Tucker

Mar 04, 2021

Long-distance move from Hampton, CT to Louisville, KY

You made the move less stressful

They efficiently and carefully loaded our furniture and appliances. They took the same care to unpack the truck and put everything in it's place at the new house. Both employees were friendly, careful, and accommodating. I would definitely use them again because they offer great rates, excellent customer service, and delicate care with your belongings.

Move size: 2 Bedroom Home Service cost: $3140

Eric Delong

Jun 14, 2021

Long-distance move from Oakland, CA to Portland, OR

Pretty much a scan..

I don't think this company is fraudulent.. but I don't think they are very honest. They told me they were themselves a full service move company and provided a DOT and MC number. But upon further investigation both the DOT and the MC number were not registered to be a moving a company but a property one? According the the DOT code the company must be registered to move household goods, they are not. I did not get all of the information until my move day, even though I was told I would be called a few days before. At this time I learned they hired another company to come move me (something common, for a broker company, not a full service moving company). I called to say they violated the contract (contract stated no broker deals..) and that I wanted my deposit back. They put me on hold for 45 minutes and cancelled my contract. They then stated they will not be paying back my deposit because it was my choice.

Bottom line, it seemed to good to be true and it was. I didn't do my research and I got bit. If this review stops one person from going with this company then I did my part.

Also, pretty sure 98% of these reviews are fake.

Move size: 2 Bedroom Home Service cost: $3600

Brandy Nicole

Jun 21, 2021

Long-distance move from Danese, WV to New York, NY

Recommended!

They worked tirelessly but very carefully with all of my belongings. I appreciated that every time they brought something in the apt unit, they would ask me where in the apt I would like it. I am so glad we went with this Company and have referred all my friends to them, but am especially grateful that Mike made the whole moving process so much less stressful.

Move size: 3 Bedroom Home Service cost: $6480

Cc Lin

Jun 21, 2021

Long-distance move from Santa Clara, CA to Austin, TX

WOWW WOW WOW

First of all, the movers came to pick up our items very late. Like 5 hours late. We had to delay our plans for the evening. We were charged a surprise "long carry fee" even though the location of our apt was described upfront. We are STILL awaiting delivery, A WEEK after what was promised. They lied to us on the phone. They said the same ppl would be dropping off the boxes. Worst company. DO NOT USE.

Move size: 2 Bedroom Home Service cost: $3000

Austin J Russell

Jun 08, 2021

Long-distance move from Denver, CO to Austin, TX

Moving worst company i have ever had to work with.

My wife and I hired a moving company to come on the 30th but they canceled do due to what they said was weather. We had to be out of our apartment by the 31st. So on the 31st was our second date we spent until 4pm that day having this company tell us 6 different ways yes they were coming no they were not. Eventually they did come however it was at 8pm at night and it was because we had already packed most of our stuff. I am a disabled veteran with a heart condition we hired this company so that I wouldn't have to move our stuff because i cannot even physical work right now i ended up helping them move everything ontop of that we had to pack every individual item they provided 0 packing materials yet they want to charge us for packing. It is now a week later june 8th we have spent everyday (buisness days) trying to figure out when we are going to get our stuff because it was suppose to arrive which was agreed on june 2nd-3rd. They to this day havent even provided us with an estimated date of delivery and demanded more payment to even drive their get our stuff out of their warehouse that they have done nothing to it yet. They also wanted more money if we wanted it delivered earlier now. This company is holding our stuff hostage. My wife was suppose to start work yesturday the 7th but we couldnt because we packed everything with them we both only have 3 sets of cloths and well oviously no furniture or anything. I am desperate at this point we have tried talking to a supervisor at the company they put us on a 72 hour hold so we could talk to one that was last tuesday to this day we still cannot talk to any form of management. Their is 1 soul their who has a concious and he doesnt even no how to contact a manager and hes even trying to leave the company because in his short time here he has hearrd of this problem concurringly. I will pay a small fee or whatever it takes to get this company finally investigated for the shady crap they pull with their customers. Their customers mean nothing its all about the buck and they lie on the line which is why we are also trying to find a lawyer to take the case in order to hopefully be able to protect us from this company at this point. Please hear our story and give me a call back at any time you have no idea how much this would mean to me. -thanks for your time Austin. I am at the point that i have already sent this to several news stations and now i am contacting a lawyer.

Move size: 1 Bedroom Home Service cost: $1800

Cisilia Jenkins

Jun 01, 2021

Long-distance move from Chicago, IL to Fort Lauderdale, FL

Cancellation and refund

They are a complete Scam. I agree with The prior review from Jennifer Phi. Before I signed the agreement I confirmed TWICE with cecil if i was able to pay w/ credit card the remaining balance he said yes. That was the only Reason I signed. The movers called the day prior to tell me they only take cash. I called back to cxl and get a refund. They are refusing to give me a refund because I didnt call 72 hrs prior. When the moving company called me a day prior to give me a date when they will come. Complete nightmare

Move size: 1 Bedroom Home Service cost: $991

Kristie Kinzig

Aug 20, 2021

Long-distance move from Illinois to Florida

BAIT N SWITCH, DON'T USE

DO NOT USE THIS COMPANY. I wish I would have done more research. I found other reviews WARNING (even referring to Moving & Storage as a SCAM) people about Moving and Storage LLC AFTER giving them $3000. M&S was off by 50% on their estimate/quote (estimate based on inventory list that was reviewed 3 times)

The quote was for $8878 on moving day it went up to $15,663. I gave my moving representative, Casey, an up-to-date inventory list multiple times during process but it was never updated so the amount was DOUBLE when movers showed up. The truck was NOT large enough so we could not complete move EVEN if we weren't upset with extreme increase in price. They HIRED a 3rd party LOCAL moing company (even thou they tell you the movers are employeed by them storage is owned by them). The movers WERE NOT out of state movers even though our move was 1,200 miles away. The local movers that M&S hired spoken spanish so numerous communication break-downs. The local movers had the wrong moving date, no inventory list, had no idea there was a second/extra stop INCLUDED in the quote. They charged us $400 for "supplies" like extra tape!!! Even though I asked Casey from M&S up front if I needed to supply tape, blankets, and tv boxes. Was told included in estimate. The drivers called the night before said they would arrive 12 noon but showed-up at 7:30AM so the elevator was not scheduled. Any text message or VM left for Casey was NEVER returned about the problems happening. I was told she was out of office when I tried her cell phone. We ended up having to put our things into a storage looker so we could rehire an interstate moving company that would do an accurate estimate and provide a creditable mover with the correct size truck.

The entire experience after the "sales pitch" to gain our business was a NIGHTMARE. I have no idea how Moving and Storage continues to stay in business. They seem so nice and helpful at the front end but I swear it was like dealing with an entirely different company once the move was scheduled to happen. This "company" JUST WANTS YOUR MONEY!!!

Move size: 3 Bedroom Home Service cost: $15663

Aubree Farmer

Aug 12, 2021

Long-distance move from Las Vegas, NV to Norman, OK

SCAM ARTISTS

Booked this company for my move from NV to OK. I was contacted by JOSH 5153816803 to give me a quote, he quoted me $2700 for the move . they asked for a deposit of $1200. We gave them the CC and they ended up charging us $2400. We asked for a refund for $1200 and they stated they refunded us the full $2400 and provided a transaction ID. We waited a full 10 BD for the refund to hit the bank. Meanwhile we paid the deposit for $1200 on another card to make sure the move was still scheduled. I then asked them bout the $2400 refund. they said it and gave me another transaction ID. then they refunded the $1200 from my other card. Supposedly having given me all my money back- i called and asked them why they did that as we still needed to pay the deposit- they then said oh don't worry we will use the first $2400 as a deposti and you will owe $1000 at pickup(they quoted $2700 total)- wait a second, didn't they already refund that $2400? they provided me with a transaction ID stating so!!

The "finance" department consists of the same 2 horrible women who will text me " we have refunded your money for the 80th time!!" or will yell and talk over you when you call them out. tina (310)929-7751. they promised to email me receipts of everything and failed to do so every time.

they never refunded the $2400, we disputed this with our bank and unfortunately they weren't able to get us the money back.

Now they dodge all my phone calls, hang up when i call, put me directly on hold, or transfer me around.

We have contacted the police in NV, but please whatever you do do not use these people. Its a scam.

Move size: 2 Bedroom Home Service cost: $2700

Alyssa Robedee

Aug 06, 2021

Long-distance move from Denver, CO to Houston, TX

DO NOT HIRE

This company has literally stolen my entire truck of belongings. They hire the most sketch and disgusting people I've ever had the misfortune to cross paths with. Steve is so grossly incompetent and a liar of immeasurable understanding. His # is +1 (303) 507-3337 and I encourage you to call him. The grossly incompetent uhaul driver Steve hired phone # is 209-601-5417. He too is a sad, worthless human. DO NOT HIRE.

Move size: 2 Bedroom Home Service cost: $8000

Paige Fronheiser

Aug 22, 2021

Long-distance move from Philadelphia, PA to Raleigh, NC

DO NOT USE - Condom found in packaging and terrible service

I almost have no words to describe my experience with Moving and Storage Squad. They have great sales team who promises all your needs will be met and my experience was the EXACT opposite. Not only was the customer service team extremely unhelpful and rude, the estimate was wildly low and we owed 50% more than we expected to pay, the service they hired (which we were told was not supposed to be contracted out) broke many of our belongings and there was A USED CONDOM FOUND UPON UNWRAPPING OUR FURNITURE. DO NOT USE THIS COMPANY. Learn from our mistakes. They should be put out of business.

Move size: 2 Bedroom Home Service cost: $5000

Jestacia Brown

Jan 21, 2021

Long-distance move from Medford, NY to Miami, FL

Excellent Movers!

We made a great choice by booking Moving & Storage Squad because they really did take care of everything. The gentlemen who helped us were amazing and cheerful through the whole day. Our things arrived on time to our new home and everything was in exactly the condition we gave it to them.

Move size: 2 Bedroom Home Service cost: $3428

Lisenbe Dalton

Jan 22, 2021

Long-distance move from Nevada to New York

Great Service

They booked my move and make sure to send me a team consisting of 5 movers and a driver. The whole team work whole heartily and made this stressful event an easy one. I am so happy and would love to book them only in future.

Move size: 2 Bedroom Home Service cost: $4428

Sharon Smith

Feb 20, 2021

Long-distance move from Falconer, NY to San Antonio, TX

Amazing company

Overall this was by far the most stress-free relocation that we have ever gone through. My wife's job causes us to move every few years and we have to search and search for a moving company and we always have a bad experience. This was the very first time that the price was there the customer service was there and nothing was damaged or lost.

Move size: 2 Bedroom Home Service cost: $2840

Victoria Jordan

Feb 01, 2021

Long-distance move from New Canaan, CT to Florence, KY

These guys saved me from stress

To transfer my things a few blocks away, I called them on short notice. Without a mistake, they were really up to the challenge. They showed timeliness and good integrity to ensuring everything worked in compliance with the scheme.

Move size: 2 Bedroom Home Service cost: $2910

Franklin Beam

Feb 15, 2021

Long-distance move from Eden, NY to Bismarck, ND

They provided a reasonable quote

Movers arrived on time, worked quickly, and took as much or more care moving our things as we would have ourselves. They were super careful with furniture padding etc. Since they worked so efficiently, we actually finished the move ahead of schedule and the total was significantly less than the estimate.

Move size: 3 Bedroom Home Service cost: $5840

Carolyn Parker

Feb 17, 2021

Long-distance move from Sloan, NV to Huntington Beach, CA

I had a great experience

This was our first time using movers and we could not be happier. They arrived on time and worked quickly and efficiently. There was never a hitch throughout the whole move no matter what we asked of them. We would recommend these movers to anyone and everyone based on the experience we had with them!

Move size: 2 Bedroom Home Service cost: $3610

Maria Simms

Apr 14, 2021

Long-distance move from Ferndale, NY to Columbia, SC

We moved on fairly short notice

I contacted these movers for a quote about a week ahead of time, packed up in a weekend, and moved down to SC with 2-day drop-off for all of our stuff. We were able to secure a truck and transport at a fair price, especially compared to other long-distance moving solutions we had considered. I recommend the movers to all.

Move size: 2 Bedroom Home Service cost: $4085

Salem Lee

Apr 19, 2021

Long-distance move from Halleck, NV to Blairstown, MO

Totally recommend

They are by far the two strongest guys I have ever seen! They made the move smooth and fast. They made sure everything I needed to take was taken and when we got to my new place made sure everything was in the proper room and place.

Move size: 2 Bedroom Home Service cost: $4150

Tyler Peterson

Apr 05, 2021

Long-distance move from Danielson, CT to Columbia, SC

I would like to book them again for my move

The movers moved us from a home, where we lived for years into storage then to our new house in another state. The movers were very courteous and helped with everything from the booking process by the setting of my new house.

Move size: 3 Bedroom Home Service cost: $4833

Patrick Gomez

Apr 06, 2021

Long-distance move from Caliente, NV to Cedar Rapids, IA

I am happy with the services of the team

The movers have a great moving team who do everything for their client. They were fast and efficient. They were also very flexible with our move dates which went from a Friday to Saturday and finally being Sunday.

Move size: 1 Bedroom Home Service cost: $1406

Karissa Elaine

Apr 07, 2021

Long-distance move from Ballouville, CT to Michigan City, IN

These guys are amazing

My husband and I are very happy with this company. We have used them twice now and have been very impressed with how professional and fast these boys are to get you out of your old place and into your new one. They definitely know what they are doing.

Move size: 2 Bedroom Home Service cost: $3600

Holly Garcia

Apr 26, 2021

Long-distance move from Hemlock, NY to Duluth, MN

Thank you!

Not only do they have an amazing customer service but their work is efficient and professional. I would recommend this Company to the other people for making the move easy and simple.

Move size: 2 Bedroom Home Service cost: $3648

Madison Blitz

Apr 22, 2021

Long-distance move from Darien, CT to Mesquite, NV

Best movers in town!

They moved me to my new apartment in just 3 hours. They were very honest, polite and diligent people. I would like to recommend them to everyone. They will not disappoint you.

Move size: 1 Bedroom Home Service cost: $1380

Candice Harris

May 18, 2021

Long-distance move from Derby, CT to Suffolk, VA

Great experience with this moving company

They came fully prepared and took great care of everything! They were very efficient, very professional and accommodated to all my needs during the move. I will use them soon and will recommend them to everyone!

Move size: 3 Bedroom Home Service cost: $5930

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Company Info

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Moving & Storage Squad LLC has registered their account, so they will be able to see and respond to your reviews publicly.

Their address is 3 Glasser St, Rochester, NY, 14606, but movers usually cover a much larger area.

Company Notes

MOVING & STORAGE SQUAD LLC, is a long-distance, full-service moving company. We are licensed, bonded, insured and up to date with all requirements made by the U.S. Department of Transportation. MOVING & STORAGE SQUAD LLC coordinates over 3,500 moves annually servicing the entire continental United States.

Licenses & Certificates for Moving & Storage Squad LLC

To legitimately operate within the State of New York, Moving & Storage Squad LLC is required to have a valid New York State Department of Transportation license (NYDOT). If they perform interstate moves, they are also required to be registered with the FMCSA.

To legitimately perform interstate moves, moving companies must be registered with the FMSCA (Federal Motor Carrier Safety Administration). Click on the Moving & Storage Squad LLC license numbers for the government record information:

ICC MC number: MC-1056919
(Interstate Commerce Commission Motor Carrier number)

US D.O.T.: 3321368
(US Department of Transportation number)

Local State License: not provided

Want more detailed information on licenses? See our detailed guide on moving company regulations here.

What is Moving & Storage Squad LLC cost for interstate moves?

From 11187 reviews of people moving long ditance, we concluded that the market average costs are around $4832 when moving long-distance.

For Moving & Storage Squad LLC, we estimate that their average long-distance moving costs will be around $3842, based on 90 long distance moving reviews.

This could mean that long-distance moving services costs of Moving & Storage Squad LLC for moving between states is cheaper with about 20% from the market average.

Note that these long-distance moving prices vary from the prices you will get if you contact the company, since these costs are extracted solely from reviews data and not the moving company. In addition, move prices can vary greatly because of factors like shipment size and distance between locations as well as supplemental services like packing and assembly. This is why you should compare competing moving quotes from licensed movers with our tool here.

Average service costs information

We generate average normalized moving cost based on information submitted by people who have reviewed Moving & Storage Squad LLC. Take note that these prices may vary from the prices you will get if you contact the company, since these costs are based on reviews data and not the movers themselves. Please note that move prices can vary greatly based on factors like home size and distance between locations as well as supplemental services like packing and assembly.

The market averages are generated from reviews on our review sites from the last 3 years. To get more precise moving quotes, please consider using our moving estimator.

Community testimonials, ratings and consumer reports on Moving & Storage Squad LLC - a professional company located in 3 Glasser St, Rochester, NY, 14606. Discover Rochester, New York moving companies.

*MoveAdvisor may not be affiliated with Moving & Storage Squad LLC and the estimates may be provided from other professional movers in our network.