Mega Van Lines

First off- this company deserves 0 stars. Working with Mega Van Lines has been a nightmare. Eddie and Max have lied about everything from the initial call around the process, quotes and promised free storage for up to 30 days to accommodate our move around Thanksgiving. They messed up our pick up dates by a week and now our delivery times are also unclear. Not to mention our costs have gone up over $1000 from the initial quote for items that were not even brought up on the initial call.

When I expressed my concerns, Eddie the “head of customer support” hung up on me.

I have completed multiple moves and have never come across such a disorganized, unprofessional company. Stay away and do not believe any of these 5 star reviews.

Move size: 1 Bedroom Home Service cost: $2800

This place is complete garbage. I dealt with Colleen knepp. She told me my final price and said it will not cost me a penny more. When the movers showed up at 11:40 AT NIGHT they wanted to charge me an extra $250.00 to take everything that was on the list. So I only had the money to bring my TV which was broken when I got it. So all of my pictures and table got left behind. Now I'm supposed to file a claim. Oh and when I spoke to a manager about the extra charges she said I will have to talk to Collen because she's not right. Well how does that help me? NOT AT ALL. I whote a letter to the BBB and I see so did alot of other people and I see why. I will continue to trash this place till I get a refund.

Move size: Partial Move Service cost: $1700

Check YELP and see why they're so terrible. Do NOT GO WITH THIS COMPANY. They've held our possessions for over 2 months now. They are NOT the actual mover; they contract out to MORE brokers. It's ridiculous. I wouldn't be surprised if there were lawsuits involved with them currently. DON'T CHOOSE THIS COMPANY, you heard it here.

We still do not have our possessions, and MEGA VAN LINES doesn't even know where our things are!

We'll see how this goes, but if it's like any of the other reviews, this is gonna be bad.

Move size: 2 Bedroom Home Service cost: $5000

DON'T BOOK WITH THIS COMPANY! They will tell you what you want to hear to get the sale and then it's all downhill from there. I specifically asked if they were a broker and the rep said they were not.. turns out that was a lie. Our estimate was also horribly low so that when their contracted mover actually came to pick up our belongings, we were told the estimate was only 1/2 of what we actually needed. When we called to discuss our options, Mega Van Lines put all of the blame on us. I am so glad we didn't send any of our things with them - I wouldn't trust them with a thing. Horrible customer service and their words cannot be trusted. STEER CLEAR OF THIS COMPANY!

Move size: 3 Bedroom Home Service cost: $3900

This is one of the worst companies in Florida, they are irresponsible and abusive, they give a price in beginning and end with another, the company that pick up yours things is different, they charge more money, if you don't pay wat they want, they don't do the delivery, they leave yours thing in a warehouse and one third company do final delivery. In all this process they damage yours furniture's

They do not comply with the protocols of the contract, when you call to complain, they don't pick up the phone because they know your number.

Be careful do not business with this company

Mega Van Lines is located in Delray Beach, FL 33445

Move size: 2 Bedroom Home Service cost: $3050

Notice that all positive reviewers have only left one review on Google and it’s for Mega Van Lines... that should tell you that they’re fraudulent. MVL was previously known as Load Lock and Roll, they rebranded and reincorporated after they were banned from doing business in the state of California.

Select this company if you love the following:

The fact that Mega Van Lines is not actually a moving company, they are just a broker who contracts the move to other sketchy carriers, e.g, the company actually moving your stuff, that you’re not aware of until after your move is scheduled (Konami was ours, steer clear — they have a huge class action lawsuit against them). Mega Van Lines takes no responsibility for the loss or damage to any of your items, pick up dates, delivery dates, etc

Given that they select sketchy carriers, your items will likely be broken, missing and/or stolen especially if they’re valuable. Our 47” TV and multiple other valuable items vanished.

The salesperson (Andrew Stroncek, likely not his real name) telling you “our contract system is broken so you can’t read the terms and conditions but let’s get this started via verbal agreement.” Later read the contract after the process has started and find out they utterly screw you.

Being misquoted a low price only to find out there are tons of hidden fees which double your cost (we went from $1,800 to $3,500 after all was said and done)

When you call with an issue, no one can handle it for you and the people who “can” are never in the office. Be prepared to call them dozens of times and get no where

Be prepared to be hoodwinked throughout the entire process and for neither Mega Van Lines nor the contracted carrier to take financial responsibility and offer zero recourse.

I would HIGHLY advise against selecting Mega Van Lines or any other moving broker/company for that matter. Just sell the stuff that you don’t have a personal attachment to or move it yourself. It will likely be cheaper and less of a headache.

Move size: 1 Bedroom Home Service cost: $3500

Do NOT use these moving companies! Mega Van Lines out of Florida (broker) and Mirit Great American Trucking Company (trucker) out of New Jersey. The story is long, so I'll just hit the highlights. I had an initial quote - I wound up spending almost $2000 more than expected, due to their failure to communicate "extra expenses" - like packing tape! Items were broken, some antiques! Sketchy movers - one tried to extort a big tip and another wanted my phone number!! All I can say is Karma is Bitch!! Working on a claim now...Please be careful when choosing moving company!!

Move size: 1 Bedroom Home Service cost: $5000

We scheduled a month in advance to have Mega Van Lines move our things from ID-WA. They gave us a 2 day window. To keep this review short I will just provide the highlights. They use many subcontractors, someone to sell you and get a deposit (which they do a great job of and cash that deposit right away), someone to finalize your inventory, then a dispatch center to coordinate your move. The time window and then day changed for our move over and over. We were passed off to various people all with different stories, which turned out to be lies. It is impossible to reach a "supervisor" of any kind. You will constantly be transferred to customer service and then passed around there. We were told our driver was on a job until 2:30 am, then they got a flat and the highway in CA was closed. We were told they were 5 hrs out several days in a row. AND no one ever showed up. Another gem, several times a supposed "driver" would tell us "I am not sure where I am, there are no signs." We were passed from person to person told lie after lie. After a week of this we hired a whole other moving company that was an absolute pleasure to work with. I mean they communicated, showed up and were very professional. WE are struggling to get our deposit back from Mega Van Lines. They ran a digital check on our account a month before the proposed move date...as a "deposit". After their scammy actions we ended up closing our checking account out of fear they would run another check on the account. They are scammers through and through. After we cancelled the "driver" even called us to say "I am 5 hrs out, I got a flat and they shut the hwy in CA" and I had to laugh...that was the lie they told us 2 days prior. No thanks. There are so many options out there and moving is stressful enough. PLEASE do not use this company.

Move size: 2 Bedroom Home Service cost: $5000

This company is nothing but a scam! They gave me a price to move my furniture for $1800 and I gave then the down payment. They sent some mover other than their company to pick the stuff up. What the mover picked up was EXACTLY what I stated to them when I got the price to move. They picked stuff up then tried to tell me they wanted $5600 more..Then they called me the next day and said it was $2800 more, they made a mistake.I have been trying to get their customer service department to straighten this out to no avail..Their customer service is NON EXISTENT..It is now over 7 weeks since the furniture was picked up and I still have no answers and still have no furniture. They do not follow up on anything and their attitude is that they could care less about straightening out the issue. this company is a SCAM!!! DO YOURSELF A FAVOR AND DO NOT USE THEM!!

Move size: Studio Service cost: $1800