Mega Van Lines

I haven't had to move in over 20 years and never used a moving service. I've had a few friends that used moving companies, all with some sort of issue like arriving way after scheduled time, missing or just really slow movers racking up the hours. Here I required the men to be fast as I had to move in just 2 days. Men from Mega Van Lines were not only fast, they were also very efficient. I hired them on a very reasonable hourly rate. The men arrived on time and were very properly equipped. They packed everything carefully with all the right packing materials. They worked very fast too. I was so happy to see how skilled and quick they were. All my belongings were delivered the next day. My belongings traveled excellently and I couldn’t be more pleased. These guys made impossible possible for me.

Move size: 3 Bedroom Home Service cost: $4600

Angie's List rated Mega Van Lines as A+. This company is terrible. They gave me a quote which I was prepared to pay and paid an upfront deposit 

I scheduled the move for Monday with a backup date of Sunday. They kept lying to me about when I would be notified of the time when the movers would arrive. First they told me I would be called on the Friday before. No one called on Friday so I finally called them. They then told me I would be called on Sunday. Same scenario. No one called so I finally reached out to Mega Van Lines again. Turns out the Denver office isn’t even open on Sunday. At least that’s what I was told.  

I could not get an ETA until Monday afternoon. They then told me that they would be there between 3:00 to 8:00 pm on Monday. They didn’t show up until Tuesday at 4:30 pm

The worst part is that they stated there was more inventory than what was on the bid and it was going to cost $1300 more . This is absolutely false. Example: they said they weren’t told that the bed was an adjustable bed. I pointed out that the inventory list on the binding estimate specifically stated 1 bed, adjustable queen. That is just one example. There were so many other examples which are too numerous to list.  

Of course now they won’t refund my deposit even though I was told it was refundable.  

DO NOT USE THIS COMPANY. They are LIARS and CHEATERS.

Move size: 1 Bedroom Home Service cost: $2500

Mega Van Lines will give you a low estimate to get your business. They tell the customer what they want to hear (1 to 7 days delivery) BUT THEY DON'T DELIVER and PUT THEIR HEADS IN THE SAND WHEN YOU NEED HELP!!

We have just experienced our worst nightmare..The carrier Mega gave our job to is known to be dishonest and unreliable..WE HAD NO SAY IN THIS!! We were taken advantage of and seem to have no recourse.

After 40 days of nondelivery we were forced to hire another moving company (paying for the 500 mile move twice). The carrier would not answer their calls..no ETA..it appeared they took their website down..Mega put their heads in the sand hoping it would all go away..IT DIDNT!

Our estimate with Mega went from $6500 to almost $13,000. Mega hires shady, cheating companies so they make a larger profit!

When we did finally get our belongings (Thanks to a local BBB accredited company coming to our rescue, our furniture had been chipped, damaged, holes worn in material/leather and scratched beyond repair. And to make matters worse, we have had no choice but to pay OVER $15,000 for a $5000 move.

Move size: 3 Bedroom Home Service cost: $13000

Despite paying extra for guaranteed dates, they showed up 36 hours late for the move and subsequently delivered my items over a week late. And after 10 weeks, I still do not have multiple items or a receipt and they claim they are not responsible. Additionally, the company they subcontracted with sexually harassed me at the pickup of my items and via text thereafter. NEVER use them. They are horrible and dishonest and should not be allowed to remain in business. Their manager, Eddie Gates, has long promised to help but has repeatedly failed in his statements and did not even provide the updated contract that he was promising me even the day that my items were being picked up. Oh, and the company that did the physical move did not have a copy of the contract and stated that they would charge me significantly more. And they were not able to accept credit card which is what the parent company had promised. I never received a receipt and am still fighting for compensation.

Move size: 2 Bedroom Home Service cost: $4000

MVL did not show up. Thomas was great to work with right up until the actual day of pick up. Promises were made that didn't come to fruition.We were blatantly lied to. Now we don't exist, no response from the company. Emails are not responded to. We canceled their service after 5 days of "the truck has been dispatched and it is on it's way", which was also 5 days after pick up date. Failure to perform on their side. We have not seen a refund because we were told there is a 72 hour window to cancel. We gave the company 120 hours to perform. We canceled because they didn't show up.

Move size: Studio Service cost: $3702

We are in our 6th week with this terrible company. On July 12th my 93 year old father was coerced into trusting this company, giving them his bank account information and later his belongings and we are still waiting to get his belongs or even an accurate estimate of their anticipated delivery.

Two weeks into “the move” we found out that Mega Van Lines submitted several fraudulent checks against his bank account. Four weeks into the move after not getting any updates or return calls from the company we reported them to the Better Business Bureau, the state of Florida, and US Department of Transportation. We got a handful of calls and a couple of e-mails within 24 hours and now, roughly six weeks into the move, again we are getting no information regarding the delivery and no return phone calls.

I cannot conceive of any reason to do business with this company and I sincerely hope no one else has these experiences. It is truly heartbreaking to see how little a company cares.

Shame on you, Mega Van Lines.

Move size: 1 Bedroom Home Service cost: $8500

I know of a relocation company that cannot disappoint me. I know of a mover that will be there for me in my times of need. I know Mega Van Lines. I first came across this relocation company six years, thanks to my childhood friend. She told me about it when we were chatting late one evening. She was so positive about and gave me a challenge of hiring it out just in case I was in need of relocation service. True to her words, I did so a year later and what ensued was beyond my expectation, tremendous relocation services.

Move size: 2 Bedroom Home Service cost: $2600

This is NOT a moving company, do not hire these crooks. They simply take your money and bid the job out to another company. We had a complicated move from California up to Idaho, we needed 2 separate pick-ups of our household items which Mega Vanlines said they could handle. We contracted with them 4 months prior to the move, well in advance because we had a very tight timeline and couldn't afford any mistakes. The first pick up went smoothly and our items were to be in storage for 60 days. The moving company arrived on the date/time they said they would. The moving company was not Mega Vanlines, it was Oasis Moving and Storage out of Nevada. They picked up our stuff and took it to storage. What happened from there was horrible, while our items were in storage, sealed containers were opened, the black/yellow tubs with zip ties were OPENED! it was tossed and we only received about 50% of our items, that's another review for another company though because Mega Vanlines are not a moving company. The second pick up of our stuff was a nightmare, they did not show up on 5 separate days when they said they would be there. I was in touch with Eddie and Paul (QA guy) who eventually stopped taking my calls as the movers did not show up 3 days in a row. I was trying to work from home, my kids were distance learning, my house was already sold. I called Mega Vanlines and asked them for any sort of confirmation, any sort of assurance my stuff would be picked up because we had already closed on the sale of my house and the buyers were kind enough to let us stay until the end of the week as our movers kept NOT SHOWING UP. My house in California was sold and we had to hand over the keys and the movers DID NOT SHOW UP on 5 separate occasions. When I called Mega Vanlines, I was told by Eddie that he couldn't tell me where the movers were, he couldn't contact the moving company they bid the job out to and talk to their dispatch. He couldn't give me any information. I was stuck with a house full of stuff and 2 vehicles that had no transport to Idaho. What a freaking nightmare. This was a $10,000 mistake as I had to not only pay Mega Vanlines for being in the middle and doing nothing to support me, I had to pay the moving company who lost half of our stuff in a storage facility in Nevada. We lost so much, it was devastating to our kids. I filed a dispute with my credit card company and guess what..Mega Vanlines has a great little contract that you will sign that releases their liability, I have to deal with the moving company. I lost my deposit of several thousand dollars when the movers DID NOT SHOW UP to pick up the final load of stuff and our two classic cars. The customer service at Mega Vanlines kept me hanging for an entire week, up until the move date and couldn't tell me why the movers NEVER SHOWED UP 5 times. The night before we were to leave the state of California, we had to hire a local mover to pick up our belongings and our friend was able to secure and enclosed car carrier to move our vehicles. It costed us an additional $15,000 dollars to make the move happen. These guys are crooks, period. Go directly to the moving company yourself, don't get caught up in the cheap quotes from these guys, they're not telling you how much you pay them to bid the job to the cheapest bidder and then you still have to write a check to the company that shows up at your house. Do not hire Mega Vanlines to be your middle man because once the job gets messy, they are not there to support you. I paid them thousands of dollars for nothing. I am disgusted with how the items we did receive arrived to our new home, containers were busted open, it looked like our belongings were dumped into a blender and thrown back into whatever box or container they could find. We're missing a lot of very expensive items, things that can be easily sold. Look at their YELP reviews that's where all the real honest feedback is.

Move size: 4+ Bedroom Home Service cost: $7000