Mega Van Lines

I'm echoing the responses by a lot of other posters; do not use this company. They function as an intermediary between the customer and a third-party logistics company. They use their employees Paypal and Venmo accounts to collect money (Shady). The shippers they sent me threatened to break my belonging if I didn't agree to a price that was $1,300 above my estimate. The customer service is poor. The company is a massive scam. I've contacted the Better Business Bureau, who will be looking into this.

Move size: 1 Bedroom Home Service cost: $3800

Worse moving service out there! They quote you one price but when they go out to pick up the location to pick up your furniture will more than double the price and don't you even dare cancel their service at the moment they go view the furniture they already quoted they will not refund you your deposit! In total they stole 767.00 from me and my family ! When we called to get answers they didn't even have my name on the file correct ! The manager "Jackie Hernandez" is rude and has no empathy for clients and taking their money even during a pandemic ! DO NOT HIRE THESE SCAMMERS!

Move size: Partial Move Service cost: $1767

We were moving to the neighboring state so the distance wasn’t much. In fact, to save time I decided to pack up everything before the movers arrived. I asked Mega Van Lines to send their men around 11 am on the moving day. The men arrived at 10:57 am. I already had everything packed and ready to be loaded. They inspected everything thoroughly at first. Then it took them no time to finish loading all my belongings to their van. All my belongings were delivered on the same day to my new house. I have heard of so many people being terrified of having to move from one place to another. If you hire a competent company and instruct them properly, there is absolutely nothing frightening about relocation.

Move size: 2 Bedroom Home Service cost: $2100

I keep hoping I would have something bad to say about Mega Van Lines so I could warn people of what they should be careful about. But these guys just didn’t give me the chance. They have always been punctual, reliable and honest during all our moves. In my times working with them, the movers were never late. They are yet to break any valuables of mine. They always make sure that my possessions travel safely. What I like the most about them is that they are not ridiculously priced, nor do they keep increasing their prices like others. Their final bill is always incredibly close to their initial estimate. They make this job look easy and you all must hire them to find out.

Move size: 3 Bedroom Home Service cost: $3600

I knew moving was going to be difficult given the amount of belongings we had. Some of our furniture was old and very heavy. But my wife wouldn’t part with them so we had to take them with us. I warned Mega Van Lines about the heavy furniture but they seemed quite unshaken. I understood the reason when the movers arrived. They were such strong men. They carried my furniture as if they were carrying feathers. I reckon these men had years of experience under their belts. Either way I could imagine the pain they were going through. I tipped them very generously once they delivered everything. It was truly a great moving experience.

Move size: 2 Bedroom Home Service cost: $2200

This is a broker company!! Please run far far away from them. They will give you a great quote, and then take your money.

They blocked my number after I called to find out where our movers were. Eddy is completely unhelpful and told us he would have people at our house "Tomorrow" every day for a week! And we booked our move 3 weeks prior! Our stuff was eventually picked up and finally delivered, after it was help hostage by one of their west coast logistics companies they broker with: D United. We paid 3x our initial quote in money orders and cash as required ransom before they would deliver our stuff. Its all great when you are talking with the salesman, I had Armondo Blackwell..that is, until he blocked my number and moved on to collect from some one else. They promised a refund due to my inconvenience (camping on the floor for 3 weeks my family of 5) but never sent it.

Move size: 3 Bedroom Home Service cost: $56000

SCAM SCAM SCAM! Please read and save yourself the headache. LENGTHY BUT USEFUL! I had booked my move for over a month with a rep named Max. I went over ALL of my possessions and had 20 Large boxes listed on the move. I paid for my deposit with a credit card after them really pressuring me to pay by money order or ACH. Their excuse was (recent card fraud on their end) but ended up accepting it and I had asked Max numerous times if I can pay by credit on the day of pick up and the day of drop off. He assured me yes that’s no problem. After that I was transferred to another rep where she went over everything one more time and I again asked her about the credit card and she said yes that she’ll even put a note in for the driver to see. Moving day comes the driver comes in to look at all of my possessions that I’m moving. I told him I know longer have 20 Large boxes and no buffet table. He says I won’t fit without going over my “limit of space.” I asked how? I have a lot less stuff on my inventory list I never added anything? He says follow me and shows me the truck. Where he claimed that I’ll be pass my limit and I’ll have to pay extra. We went back and fourth and ended up back inside to talk about it. NOW after going back and fourth for awhile he says this to me. Look I have my nephew with me today so if you help me I’ll help you. I won’t charge you for your “extra space” and won’t charge you for packing materials if you give me some cash. I’ll give it all to him. At this point I’m considering it because it’s moving day and I have to get halfway across the country. I asked ok but I need to pay by credit card . He says no you can’t, cash or zelle only. Then back to going back and forth about that. He called his boss and his boss kept saying no and then hung up the phone. Back to us going back and forth he all of a sudden says ok you take care of me I’ll make you happy. Finally before he even talked to his boss again he said I can pay with credit card and won’t charge me for my “extra space” he then called his boss and his boss right off the bat now says ok that’s fine send me a picture of his license and credit card. Now I’m like what heck is going on? Who runs a business like that? Then I ask him what about my stuff on day of delivery, can I pay by cc? He goes no! Once again back and forth with him and his boss and finally says you can without getting the ok from his boss. Another red flag! My stuff would’ve been held hostage by that guy until I paid cash. I would have had to pay my second part of my payment ($1,400ish) PLUS I WOULD HAVE HAD TO FORK OUT AT LEAST 400 in cash for the driver and his nephew. They back you into a corner of moving day because they know they can get away with it. So I told them no thanks I’ll find a different moving company. Now Mega scam lines is refusing to refund my deposit because I “refused the movers.” But I can use it as a credit for my next move. Why would I let them move my stuff after that? Every time I call I get the run around and told to email this support line (which I did) pay the little extra money for a better moving company because it’s going to be cheaper in the long run with another moving company and less stressful. That afternoon I called shleppers and they picked up my stuff the next day!!! No hidden fees no extra money for materials and very very professional!! Turned out cheaper too in the long run.

Move size: Partial Move Service cost: $4000

My father hired this company for an out of state move and they performed very poorly from end to end. First, their strategy is to compete with other companies in the market by giving you an attractive quote and saying they are the best in the market and specialized in long distance moves. The salesman was very persuasive and convinced my father to make the move with them. He was very nice at the beginning. However, once the pick up day neared, the price changed three times. My dad tried calling back the salesman several times and he ignored the phone calls since they have caller id. My dad spoke to several people who just kept telling him that he should pay otherwise they would not handle his move and this was two days before the scheduled pickup which did not give my dad enough time to look for another moving company. My dad ended up paying to speed up the process, but was not happy because he ended up paying over a thousand dollars more of what he was initially quoted. Then, you would think with the amount he is paying, the service would be impeccable. Well, we were so wrong. Pieces of furniture arrived all scratched up or bent. The guy driving the truck was rude and said he did not have time to assemble anything which assembling was included in the quote. It was only him and another helper; only two people to handle a big move, that doesn't make sense. The helper had trouble carrying out all the stuff and the driver instead of helping, he just kept rushing the helper and not even helping to assemble anything. He said that wasn't his job. Mind you that my dad paid extra thousand for his move, the least you would expect is white glove service. This was totally the opposite. Poor communication, sketchy prices, and when they arrive to deliver your goods, they send unprofessional people that do not even care about your furniture because they arrive all scratched and they want to do is leave when you pay them. Moving can be stressful, but this moving company makes it worse. By the way, two emails were sent after the move to complain, they have not responded to them. My father calls and they don't return his phone calls. Please do yourself a favor, please save your money, stress, and precious belongings for another company to handle. These guys are not worth it. Horrible Horrible Experience that I do not wish on anyone.

Move size: 2 Bedroom Home Service cost: $2400