Mega Van Lines

I honestly thought this company was great because of the good reviews, but wow was I wrong!

From the first call I should have known this was going to be a scam.

Promising me that my super small studio apartment would be the minimum cost after explaining in detail everything that I wanted to move, which now i’m having to pay almost triple the amount because of added costs they failed to mention that the actual movers (the people Mega Van’s HIRED that they did not disclose when booking them) would require to do their jobs.

Not only that, customer service- the one they claim to be 24/7 is a lie. They never answer and never have the correct information or actually any information at all.

The day they were supposed to pick up my stuff we were told they would show up between 8-10am and after trying to call and getting no answers from any phone number! Not from customer service, not from the guy we booked the reservation, not from the dispatcher, no one!

When we finally got a hold of someone around 11 they said the time is now from 9am-12pm.

They showed up at 1:45pm!!

And now looking at the Mover’s inventory- we owe triple the amount we were told by Mega Van Lines. TRIPLE!

This company is dishonest, not accommodating, they lack communication, and just an overall scam.

Move size: Studio Service cost: $3600

I don't know where to begin.

I was a last minute booking because my previous moving company cancelled with no notice. I wasn't told from the beginning that Mega Van is a BROKER that will also hire other brokers to move your things. I was lied to when I first booked and was told my stuff would be there in 5 days max. Awesome right? Nope.

The binding estimate was undersold, was an extra $400 more after the truck was loaded. It was midnight by the time it was done, the driver arrived at 6pm and the movers never showed. I was tired so I signed. Terrible idea.

I have had a nightmare time with the other broker/moving company they hired ever since, and Mega Van have done nothing to help.

Remember how I said I was told 5 days max? It's now been 22 days and my stuff isn't here. Repeated calls to Mega Van and the moving company. Both are useless. Mega Van claimed they would help, and all they do is call the exact same number to ask the exact same questions and then give us the exact same answers. There is no control over their scammy hires.

They do not care whatsoever if you have had a bad experience. There is no customer service, no power over their hires, no nothing. I have even requested through Mega Van multiple times to get me documents from this moving company so I had some information and nothing is resolved. They blame each other.

I don't know if I'll even get my stuff at this rate, or what condition it will be in if it arrives. The company they chose is terrible and has worse ratings than they do!

I'm a college grad moving from a 1 bdrm to another 1 bdrm.

I could've gone with UHaul and had my stuff here in half the time with a way better experience.

Move size: 1 Bedroom Home Service cost: $2200

Called early May to book a cross country move (NM to FL). Armando Blackwell (you do not have to remember this name as he will never return your phone calls after your deposit has cleared despite him giving me his direct office and personal cell numbers - he did return a call one time but it was a butt-dial and all I heard was salsa music for 10 minutes until I hung up) promised the sun and moon and chirped about their "5 Star Rating." Told him we needed to have it delivered by Monday, May 25 (a holiday I know but he said they deliver every day but Christmas). "NO PROBLEM" per Armando. Price quoted -- around $4,000. I knew this was too low, but Armando yapped about Covid and how they needed the business, blah, blah, blah.

So I get a call a couple of weeks later from Paul Fountain, the Quality Assurance Manager (another name you won't need as he never returns calls either despite his assurance that he's always available), for a more precise quote which goes up to $8,000. I video walked him through my storage units for a "real" showing of my belongings. I'm fine with $8,000, I know it's a lot of stuff.

Day of the move comes, Dani (the driver) says his quote for the move is now $11,800. And I need to pay the remainder in cash at delivery. No mention of this during the booking - so I get to travel cross country with thousands of dollars on me. What choice do I have -- I needed to have my stuff moved out that day. The driver tells me our stuff will not be delivered until May 30-June 1. What? That's not what I was promised. A day or two is one thing, a week later is unacceptable.

So we get to Florida -- no beds, no seating, no cookware, no anything except the clothes we brought. So we have to go out and buy a card table/chairs, inflatable beds, etc. On May 26, I contact the customer service number and talk to Nancy (rude, dismissive, uncooperative) who basically says "tough" and I ask about the QA manager, a supervisor, anyone who can help. She gives me the name of "Teddy" the supervisor. I talk to Teddy who calls me back after leaving a message (condescending, unhelpful) and he offers the name and phone number of the driver. I say "Why should I call the driver? Doesn't he work for you?" He says it's all on the driver and his schedule. He also says our stuff is in a storage facility (although we were told it would be loaded and delivered -- no mention ever that our stuff would be unloaded and reloaded at some point -- more opportunity to wreck your things with being loaded and unloaded twice).

Call and talk to Teddy/Nancy daily. Teddy tells me he looks forward to my daily calls (like I said, condescending). All they ever tell me is to call the driver. I nail him down to explain why the driver gets to call all the shots and he finally explains that they are the "BROKER" for the move and set up customers/drivers for the business. Unbelievable.

My stuff finally gets delivered on June 4 at 6:00 pm. I pay the cash up front (they won't unload unless they get paid first which I understand). They won't set up the bunk beds because they didn't take it apart. It was in a STORAGE UNIT! Whatever, they got their money and I got my things but it was pretty much a nightmare. You're held hostage to their demands but their promises mean nothing.

On June 3, I call Francesca who tells me my things will be delivered the next day. I'm skeptical of course, but she was only one who treated me like a customer and not a bother.

I feel stupid for being scammed. I did do research but I promise you the positive reviews posted on their website must have been made by family members, or maybe they paid people to write them. I haven't moved in 17 years so this is all new to me, but boy have I learned.

If you're looking for a moving company who triples their quotes, lies about delivery, promises your stuff will be put on the truck and not be unloaded until you get to your destination, than this is the moving company for you. I would suggest your hire a moving company that actually does the move themselves.

Honestly, I don't know how they stay in business if this is how they treat their customers. I would rate them a "0" but that's not a option. Now I'm wiser but poorer.. :(.

Move size: 4 Bedroom Home Service cost: $11800