Los Angeles Transfer and Storage

This company failed to honor their contract with us. On the day our goods were delivered their driver told us he was waiting for his "guy" to arrive and help him unload our goods. This is when we found out they only send one person from their company to deliver and unload. They use local movers to assist. When a local professional moving company arrived, they could not come to agreement on their fee, and they left. To solve this, Los Angeles Transfer and Storage hired two people from Craigs List to unload our goods. Unfortunately, the employee from Los Angeles Transfer and Storage got hurt on the job leaving my husband and I to unload our goods with two people hired from Craigs List. We paid for professional movers to deliver, unload and reassemble our goods. That is not what happened. We informed our moving broker who hired Los Angeles Transfer and Storage, provided details, photos and text messages of what happened, the broker immediately sent a request to Los Angeles Transfer and Storage requesting they reimburse us for the delivery portion. We made several requests asking for reimbursement, went through their CSI claims and the BBB. In the end, all we received was, "they were sorry for what happened." No refund!! All we asked for was a partial refund against the delivery fee. We thought this company was a professional service and would honor our request. We were wrong.

Move size: 4 Bedroom Home Service cost: $20000

I don't know if there are enough superlatives to really describe just how horrible LA Transfer and Storage is. THEY ARE THE WORST MOVING COMPANY I HAVE EVER HAD THE MISFORTUNE OF USING.
Guess we should start with the bait and switch: David, the agent gave us a price on a contract that stated it would not go higher than the quote given, it did. By $5,000.00. He is either a con man or incompetent. He came through the house and said he could accomplish the move in 1 day. I said that wasn't possible, having moved very often. And this was for a cross country move from California to the East Coast. He agreed to make it a 2 day move but when the day came to pick up our stuff, they were a no show.
He said that he blew the date and not to worry, they could get it done in 1 day. I protested and finally got the movers to show up in the afternoon. They said that there is no way this could be a 1 day move. As I said before, a con man or incompetent. I was beginning to think both. The packing was 50/50. A couple of the guys knew what they were doing, the rest were clueless. A DVD player was tossed into a box on its side with no padding or packing paper. Numerous frames were broken. A computer monitor was haphazardly wrapped and of course, arrived with a massive crack: useless. It is the worst packing job I have ever witnessed.
The trucking company that delivered it was apologetic when they heard about David's bait and switch tactics, they are a sub contractor and said they heard many complaints from many customers. Please take my advice and NEVER USE LA TRANSFER AND STORAGE. They should be revoked of their license and permit to do business. They are beyond bad. They are the worst.

Move size: 3 Bedroom Home Service cost: $13000

Excellent business. I had a very pleasant experience with the staff & they made my move very easy and stress free! highly recommend!! A year ago I decided to move from pa to ca. From the moment I contact LA transfers regarding about my situation, I knew they were the right choice. The rep was very helpful answering my questions & was empathized since I wasn't sure if my things would deliver undamaged. But as my move was completed, ally things were fine :) thank u LA transfer for being so professional and providing awesome services!!

Service cost: $950

I wanted to take this opportunity to let you know how pleased I was with the quality of service from Los Angeles Transfer and Storage team.
I was moving from LA to NY and I made a good decision in choosing this company,
From the first moment they were professional, friendly, fast, knowledgeable and most important fair and honest about the cost and time estimate necessary to move.
I can’t thank you enough for all your hard work and dedication to all aspects of my move.
 
With grateful appreciation
 
Rachel B.
 .

Service cost: $1850

When I found out I had to move I was worried among many other things. I've heard horror stories of moving companies and how they treat their customers and their belongings. When the guys of Los Angeles Transfer and Storage showed up, my worries were put to rest. They were very professional and friendly. All my belongings were handled with the utmost care. My furniture and major appliances were carefully wrapped and moved out gently. All the fragile items were handled very gently as well. I am very pleased with my experience with Los Angeles Transfer and Storage and will recommend them to everyone I know!

Service cost: $20000