Los Angeles Transfer and Storage

This company is the best moving company I have ever used. I think there are 2 main points that the average person looking for a moving company, wants to find. 1) The movers do not waist time on your expense and make you pay for their lunch breaks ect. 2) They carry your furniture as if it was theirs. I could say with most certainty that this company has these two qualities. This is the 4th time I have used them and each time I had a better experience then the previous one.

If it was possible to give the 100 stars I would!!

Service cost: $560

My wife and I were extremely concerned before hiring Los Angeles Transfer and Storage. The more you read about moving companies in general the more you doubt that you'll ever see your furniture again - regardless who you hire because everybody seems to have at least one terrible review.

In the end, we decided to go with 'Transfer and Storage' because of a comparatively low price, comparatively few bad reviews and a convincing sales pitch by David.

We had a really good experience. We moved from LA to New York. They had to keep our stuff in storage for a month because we needed to find an apartment first. Once we found one, we contacted 'Transfer and Storage.' While there were some small communication issues (we got a confirmation that our email was received but weren't informed that our stuff had actually left the storage), our furniture was on the road fast and arrived in our new apartment in less than a week. This we found quite impressive. The movers who handled the pickup as well as the movers who did the delivery were considerate, friendly and professional. The only damaged good was one bicycle which had a loose tire  - which is fine.

For us, this has been a surprisingly unproblematic and stress-free experience. Everything was done as promised. We'd use Los Angeles Transfer and Storage again.

(I also posted this review on Yelp. We looked on both sites before hiring LA Transfer and Storage. Thought it might help some folks deciding.).

Service cost: $3970

We hired los angeles transfer and storage after firing a different moving company. They had the lowest rate, and the soonest available pickup.
To be honest, the move ended up costing significantly more than I thought it would. But this is mainly because we went with a quote given to us by other moving companies when calling around. The quote was way off. To avoid this kind of shock, I would recommend getting an in home estimate, which they offer and David recommended. All in all, the price was honest and fair.

Our move was about 900 miles from CA to OR.
They arrived to pick up our things 2 days after my initial call. They gave us a window of up to 2 weeks for our things to arrive at our destination. I received a call from David later that day saying he could get our stuff onto the next available truck and have it at its destination in 2 days. Pretty amazing, especially considering everything we had gone through with our previous moving company.
Our stuff arrived in the late evening. And the movers hustled to get everything finished quickly. A few things came up missing and/or broken, but we filed a claim and David made things right.
Overall, we're happy with our move.

Service cost: $2500

I would give 5 stars except that the original estimate I filled out online was not comprehensive enough to give an accurate estimate. I would suggest making your own list including boxes packed and send it to David - he will give you a much more accurate estimate for the cost of your move.
Al and Jose showed up on time and took great care in wrapping and protecting all of my furniture, mirrors, artwork, and anything not already in a box. They were very detailed with all inventory and careful packing the truck as efficient as possible. I would highly recommend their team and would use their service again. Even though the final calculation of my cubic feet was about 150 CF more than estimated David made an exception and honored the monthly storage rate he had quoted me originally on about 600 CF. The move was taking longer than I expected and I had an obligation on my last day of work so I entrusted both Al & Jose to finish up the final truck loading without me watching every piece and the doors close. I'm sure everything will be delivered in tact - they are a very trustworthy and professional company.

Service cost: $3300

I used Los Angeles Transfer and Storage for my move from Los Angeles to Pittsburgh. I had read some prior customer reviews and was worried about whether I had chosen the right moving company, but David, the manager, assured me that I was in good hands all the way. I am happy to report that was in fact the case. David gave me a great price for my move and included packing materials too. He was thorough in describing all the details and any extra charges that might apply due to certain circumstances, but was confident that the quoted price would be the total price. David and his team arrived at my place on time for the pickup and were careful to track all of my stuff. I was super worried about shipping my valuable guitars and they took extra care with packing those. The delivery to Pittsburgh was on time and within the window I had requested. The delivery team was very polite, careful, and got everything to me without any loss or breakage. David especially took great care of me, even returning to my place later in the day to pick up a picture that got missed during the initial pickup. That's good customer service! Overall, I was very happy with the job David and Los Angeles Transfer and Storage did for me. And at a great price! I'm sure problems happen sometimes, but I think David and his team do their best to fix them. So overall, I 100% recommend these guys for your long distance move.

Service cost: $2495

Overall, the value is pretty hard to beat. I did a move from LA to Seattle. David came right away to inspect and give me a quote. He provided all the boxes and packing supplies. He was very quick in his responses.

The LA movers were great. They came in, wrapped all my paintings and everything else very professionally. Quick and efficient.

I stored my stuff for about 6 weeks until I found my apartment. I was quoted 4-8 days for my stuff to arrive and unfortunately it was closer to 3 weeks, so I had to sleep on an air mattress for several weeks.

My stuff came and there was some initial disagreement about the final price. Because I was on the 2nd story and more than 75 feet away from the curb, they were charging me $150 more. To be fair, it was written in the contract. Would have been nice if David or someone else explicitly called this out in the initial quote, because it caught me unexpectedly. David ended up reducing this to $75.

All my stuff arrived in good shape except my dresser had a little damage. But David was able to quickly reimburse me for that and followed through until the end.

So overall, some hiccups, but again, the value is unbeatable. Their price was much lower than other movers and I really appreciated working with David.

Move size: 1 Bedroom Home Service cost: $1500

I have moved across the country, and across California about 4 times in the past few years. Moving has always has been stressful, until my most recent move with “Los Angeles Transfer & Storage”. From the start, they continually exceeded every expectation I had. I want to recognize our point of contact, David Hirsch. I strongly recommend getting in contact with him about your move. Here are a few things that stood out to me.

Excellent and timely communication.
Professionally & carefully handled our property.
Gave me an incredible deal on both the move and storage.
David showed up on site to help the movers, and made sure everything went well.
David was very friendly and made me feel comfortable with storing my belongings in their storage.
They had incredible respect for me, my wallet, and my property.
David was in constant contact with me about our stored property, making sure we had our storage payment set up properly, and our delivery information settled.

I have never had a moving experience like this one. They made what used to be a stressful hassle, something I hardly had to think about.

It is the people at Los Angeles Transfer that place them far above any competition. Even if the prices were doubled, I would still pay to work with these professional and relational people.

Thank you David and LA transfer.
Trust me… I will be calling you guys again, for another move.

Move size: 2 Bedroom Home Service cost: $3865

Absolutely DO NOT USE THIS COMPANY TO MOVE YOUR BELONGINGS!! In the beginning they will seem friendly and helpful but it is all fraudulent. I spoke with a guy named Jeff. He was extremely nice, he answered the phone promptly at anytime of the day. He quoted us $2500 to move from Washington to Texas. Once they picked up our stuff and took that initial payment, that price went out the window along with communication. I received a phone call from a lady named Rachel asking for a mid payment of $5,000. We had already given them $1000. She said that our move would be $11000 now. I explained to her that the price was far more than what I was quoted and I would call Jeff before paying her. Jeff did not return my phone call for 3 days. And when he did, he was no longer pleasant. He acted as if he was doing me a favor by reducing the price to $7,000 now and claimed that the price changed after they weighed the truck. I was and still am highly upset but they already have our stuff.

They picked our furniture up on DECEMBER 18, 2019. Please see the date of this review. January 23, 2020 and we still do not have our things. We have been calling every number that has contacted us since this process started and we can not get in touch with anyone. I've left Jeff several messages and he has not responded still. At this point, I'm not even sure if we're actually going to get our things. Smh.

Move size: 2 Bedroom Home Service cost: $8000

Just now

(Quoted price does not include Purple Heart Moving Group's $2000.00 "Administrative Fee."

One positive: We seem to have everything. Second: but one item damaged, an engraving in a frame was unpacked to find cracked glass. However, the engraving itself was not damaged, so we consider ourselves quite lucky in that regard.

I'd give less than a one if I could, as I think the scoring 1-5, results in inaccuracies. A 5 is of course spectacular; a 3, I would think, would be average; a 1 would seem to indicate the job was completed but badly.

I would give this experience a negative five. Not only did they not complete the job, the experience was also monumentally painful.

1) Pick up was 2750 miles away on Friday May 22nd. We could take the delivery Saturday, May 30th. We took possession of the apartment, to learn almost two weeks later our furniture was still back in SoCal in a warehouse.

2) We were told, around two weeks in, that there was a 99% chance that our things would be on the truck leaving (LA) "tonight." On the following day, it still sat collecting dust. Getting anyone to answer our calls was impossible, or getting messages returned. No one had the integrity to reach out -- silence. At one point, seeing my number, someone just dismissed it as there was something more important in the world of customer service than dealing with me. I truly felt that something had occurred delaying the delivery, and LA Transfer & Storage had simply thrown in the towel on this delivery, or line of deliveries, as obviously the load would make money for them after this period of time. There were plenty of bookings I'm sure. At this point however, expeditiously getting the belongings to the customer did not seem top priority.

3) Over a month later, our furniture had finally made it to South Florida. We had been living in Hotels a week, and then in the empty apartment on an air mattress three weeks of the four.

A) The driver was not aware of the requirement to reduce our items to a smaller truck, as semi trailers were not allowed here. This had to be accomplished once arriving in South Florida. b) LA Transfer & Storage hired the "Professional" movers from Craigslist. These "Professional movers" the morning the delivery was to be made, did not show, making the delivery 2 1/2 hours late, as he had to wait for other "Professional movers." c) Company policy requires you pay the remaining balance due, in Cash or a Postal Money Order, before they will even take a stick of furniture from the truck. With a not so great service after the Sale reputation. d) Of the "Professional Movers" LA Transfer & Storage acquired via Craigslist, one was in fact someone who had moved furniture before. He and I BOTH worked VERY, very hard moving the furniture I paid LA Transfer & Storage and Purple Heart Moving Group to do for us. Yes, due to the time constraints of being 2 1/2 hours late, and needing to make two loads, I carried and lifted to the front door, so the wife would only see him carrying. The other "Professional Mover" was the fellow's girlfriend, who was not very capable of helping as she was suspiciously coughing and obviously suffering an illness.

E) And.. the Driver told us a number of times he was "Just the driver," and did not help much, and when he did, I seriously thought he was going to die. f) The driver (brand-new mind you) had rented a fifteen foot truck - meaning all of our belongings (from a two bedroom apartment) could not be brought over in a single trip. First trip, they arrived half full. We had the loading dock until noon. I extended the reservation to 3pm. g) Five items in the first load were not ours. ..hard to recognize this, as it had been over a month since I had seen our things. My wife and I then thought our belongings could be spread across the Country. h) 2nd trip, I joined them to ensure these items were back in place with their original owners.. retrieved all of ours (truck was in disarray). i) Mover supposedly was not aware he was to re-assemble furniture taken apart (as contracted), and had no tools. Once locating mine, I spent a day and a half reassembling after moving my own furniture.

Negative 5.

Move size: 2 Bedroom Home Service cost: $3660

I am writing this review in hope that no one else goes through what I went through during move from LA to Nashville. This company is dishonest, unprofessional and their only goal is to charge as much money as they possibly can during your move. Also, they claim to be professional full-service movers, but they are only moving brokers meaning they hire other companies to complete the move. The labor they hire for packing and loading your belongings are extremely unprofessional and are not trained. They broke and damaged roughly 75% of my belonging upon delivery at final destination. There were several of my major belongings are missing and never delivered (i.e. large screen TV, tools, bike, etc.). I submitted a formal claim per this company’s policy but they have done nothing to resolve the claim. In short, this company should not be allowed to remain in moving business. Do yourself a huge favor by not using Los Angeles Transfer and Storage.

Move size: 3 Bedroom Home Service cost: $7500

DO NOT USE THIS COMPANY

I hired Dedicated Van Lines ("DVL") to handle my move from Colorado to California. DVL sub-contracted a significant part of the move to Los Angeles Transfer ("LAT").

When my goods arrived, there were numerous problems. First, one shelf in a bookcase was totally destroyed and the top of the chest of drawers was badly damaged. Second, an expensive and impossible-to-replace carpet made of wool and silk was badly soiled, including with employee footprints, because it had not been wrapped in any kind of protective covering and had clearly been mishandled in dirty warehouses and moving vans. Third, two of the boxes that I shipped - out of a total of 50 boxes, all of which were clearly numbered and inventoried - were missing.

This is what LAT did in response to these problems:

They refused to take any responsibility for the damaged bookcase and chest of drawers. They claimed that the fact that these were made of composite materials, instead of solid wood, released them from any responsibility, notwithstanding that the damage would have been significant regardless of the material.

With respect to the carpet, LAT first made the insulting suggestion that it would clean up with some vacuuming - as if I hadn't already tried that. Next, LAT disputed the amount of that estimate (approximately $450) that I received for cleaning this $15,000 carpet. In the end, LAT did nothing about this damage, although I am happy to report that DVL compensated me for the cost of cleaning.

With respect to the boxes, shortly after I reported these missing, LAT made me a derisory compensation offer for the lost items. I responded that what I wanted was a concerted effort to find the missing boxes and not the offered compensation. LAT responded that the offer was "take it or leave it" with a short period of acceptance. I did not accept it. I am also reasonably certain that LAT made no real efforts to find the missing boxes, despite my requests and the requests of DVL. To date, I have received neither my boxes nor any form of compensation for their loss.

I should point out that throughout this entire time, LAT has never denied that the damage and loss occurred or that they were responsible for them. They just refused to do anything about them.

I should also point out that the representative of DVL was equally appalled by the behavior of LAT and that DVL made numerous efforts to persuade LAT to act in a more client-responsive manner, all to no avail, and then ultimately compensated me for the cost of cleaning my carpets.

The person who handled this case for LAT (named "Shauna R" on her emails) was throughout the entire process thoroughly disagreeable, unresponsive and duplicitous.

I have rarely encountered a company as unprofessional and client-abusive as LAT. I will be raising this case with the Better Business Bureau and might possibly take legal action against LAT, but in the interim, I strongly recommend against hiring this company either directly or as a sub-contractor.

Move size: 2 Bedroom Home Service cost: $7000

Still trying to get a date for our things to be loaded and brought to South Dakota! Pick up was terrible! Had to call them back twice for things they forgot ! We had everything sitting in garage and told the 2 girls who barely spoke any English to not forget ! Had to call them back not once but twice to come back! Cannot get anything from company other than it's still pending for loading our things! I'm moving into our new house tomorrow and nothing to move in with! My business things are on that truck and have many pending orders! Destroying my livelihood! Wish I would have never heard of this company! Afraid of what shape my things will come to us in! Pick up was the 31st of March and I had on the paperwork no later than the 10th. I keep getting nothing but excuses and that it's still pending! Ended up leaving dressers from my grandmother because the guy said it would add $850 to the move do was more than I could fathom ! Think twice before using this company! Customer service sucks! Called daily and their voicemail is always full! I'm hoping the delivery is better. I'm having nightmares!!

Move size: 2 Bedroom Home Service cost: $3178

I would NOT recommend this moving company at all! FIND ANOTHER OPTION!

I had several issues with my move.

First, I asked to move in on a Friday with over a 10 day notice. Then they tell me that they can't come Friday and will come Saturday.

Saturday comes and I hear nothing from them and no one shows up.

I then proceed to get almost no communication from them the rest of the following week. Their mailbox is full. You can try calling just to verify what I am saying, so there is no way to get ahold of customer service other than text which receives very infrequent responses.

Finally, I am told my stuff will come after waiting 10 days and my stuff was heavily damaged.

I don't have much stuff but my dresser was broken, two legs of my tv stand were broken, and my stand sit desk which is quite expensive was heavily broken in several places.

On top of all this, I had paid extra for white glove service so that my stuff would be assembled for me, but the movers didn't have any tools so NOTHING was assembled.

They just left my mattress and bed frame pieces resting against the wall along with other unassembled furniture. When I tried to contact customer support about this, they said that it was part of the contract.

READ the contract they give you because they basically promise next to nothing and end up delivering a very poor expierence that I would not wish anyone else to go through.

Move size: Studio Service cost: $1700

The was the worst move ever. The sales guy Aaron was quick to offer discounts to make the sale. Then came one disaster after another. The movers didn’t show up on the scheduled day of the move. It started with calls every 2 hours that the foreman was running late, eventually never making it. The next day they wrapped up the move and that’s when the next set up problems began. Once the delivery window came up we got automated emails “ about our delivery being scheduled” with little to no information. After hounding the customer service team we were finally told our stuff was still in storage, week 3 after pick up. Our items came after a month. The delivery guys were rude, refused to reassemble our furniture in our new house in designated areas. Save yourself the hassle of dealing with this company. It’s not worth the stress.

Move size: 4+ Bedroom Home Service cost: $10000

If I could give 0 stars, I would. My move was an emergency situation, I spent 3 hours on the phone going over inventory of my house to make sure things were not left behind. However, when the job was done they left behind HALF MY HOUSE and the delivery man tried to say he can come back and charge extra to finish the job?!

He did not check the inventory when he arrived just simply said BEFORE THEY STARTED, that they would not have enough room. How is it possible to know that if you did not check inventory? They were supposed to load furniture first but they loaded up boxes first. They took apart furniture and left it behind. They did not fill the truck as best as possible, their level of care of my items was trash, and ultimately it was a rushed and terrible experience.

Honestly, they left behind my kids bedroom furniture, all of my tv’s, book shelving. Office desk, wall mounts, shoe racks, extra strollers, lamps, storage baskets, and much more. In the end; i kept asking myself, WTF DID THEY ACTUALLY TAKE?! Because it felt like a CON job.

NOW lets talk about delivery! I paid for expedited shipping and my stuff took up the whole truck so there was no other load to pick up. My move was only 750 miles, and yet here it is almost a week later, and i still DO NOT HAVE MY STUFF! There is ZERO communication from this company in regard to estimates, and ultimately, i do not have much confidence that my stuff will get delivered any time soon.

Be very wary of this company, probably one of the worst experiences with another business that I have ever had, especially when in an emergency, hoping they would actually create less panic bc they are “professionals” at moving. HA! Wrong thinking!

This company has actually caused more stress, headache and confusion than any other company experience I have had in my adult life.

Move size: 3 Bedroom Home Service cost: $8500

Do not allow this "Company" and I use the term loosely. Gang would be a better fit. If this company pulls up your drive, send them away immediately. Even if you have to EAT THE DEPOSIT. DO NOT USE THEM! These guys made our move a living hell. The first red flag was when they showed up 2 days late with only one loader for a 2400 cu. ft. move. Then they tried to charge us for 3000 cu ft only to have me point out they were driving an 1800 cu ft truck. "Oh we will just leave the lift gate out and load everything else on that." was the drivers response. When they finally left they refused to take two large crates because, "Their transfer station didn't want to deal with them." That was the start of the transgressions. Our items sat in a storage unit for months after the delivery window. When they finally did arrive the state of our stuff was disturbing to say the least.

First off they ripped the head off an antique grandfather clock, broke the footboard on an antique bed frame, "lost" a 55 inch television.

We were using storage totes to move. out of 80 storage totes we got 60 back, losing years of genealogy paperwork and family pictures. Thousands of dollars in garage and gardening tools etc. basically anything with value which you could find in a pawn shop. Nothing came through unscathed. Its almost like they rolled the totes to the truck end over end. To top it off, these "professionals" cut the zip tie seals off of EVERY SINGLE TOTE, then sealed some up with tape. When they replaced the lids they even failed to put the correctly labeled lids on the right tote. Imagine our surprise to open a box labeled clothes that is full of cooking pots and dishes.

They work with an insurance company that may be calling people on the side about their extended warranty, because they certainly aren't responding to insurance claims... Well actually they did, we were basically told that even though 1/3 of our goods never made it, we can pound sand if we can't give a detailed itemization of what is missing. WHO THE HELL WRITES DOWN EVERY BOXES CONTENTS WHEN YOU MOVE?!

My advice is to call Uline, get large crates, load, and send them via fedex ground yourself and enjoy the fact that you got your stuff there and have it still, for ALMOST THE SAME PRICE as what you would pay these guys to pull their vanishing act with it.

Move size: 3 Bedroom Home Service cost: $25000

Los Angeles Transfer and storage was the second in a three stage move. The first stage started out well but dropped the ball and went over the estimated arrival date. After multiple "chat" and phone calls, they finally provided your name and contact information. When I called, I was connected to Miranda who promptly began to advocate for us. She unblocked a situation that was slowing down the delivery of the belongings and facilitated a timely arrival by the third stage at the destination. Thank you Miranda!

Move size: 1 Bedroom Home Service cost: $5000

TERRIBLE! Our order No: LA7505614. All the phone calls get rerouted through Google Voice random generated numbers. I hired this so-called company to move our office from CA to MN back in February 12, 2022. I paid them 60% of the contract in advance . They promised me to deliver time frame is within 21 days. It is on May 21th, 2022 now, and all our furnature, belongs have not been delivered yet. It has been 97 days since our whole possessions and furnature were packed picked in CA. For more than three months,

I have been trying to reach these people. All the company calls go to voicemail, and the mailbox is always full. I contacted Joel and Miranda Morris so many times but they never give me the ETA. It is on May 21st and the furniture hasn't even left the California facility and they keep telling me it's scheduled, but it always doesn't tell me when is the loading date. My husband and two kids are now in an empty home because they lied about the lastest deliver our furniture date. One of my kids has medical problems and we are experiecing horrible difficult time due to your so much delaying delivery. We have to cry and shout out for help!!!!

Now I also can't get in touch with Dave who picked and picked up our furniture from CA and they didn't return my calls, Joel and Miranda Morris. who works for the company keeps telling us that our belongs are to be loaded tomorrow. So far we still do not have a date of loading. Very disappointed. I think I need call the police。We can't live without these furniture and all our daily necessities and our possessions. So far the moving process is traumatic enough to send us into a depression. We badly must have the owner of Los Angeles Transfer And Storage company to respond our this complain to tell us the date of loading and the estimate of delivery date. Please do not force us to use state legal resources and enforcement resources to get our all furnature and possessions and belongs on which our lives rely!

Move size: 4 Bedroom Home Service cost: $12250

So this was the most last minute move of my life.. However they managed to make it as simple and as pleasurable as possible. I called yesterday in a state of panic as I got a dog and it's not allowed in my building and I had to move from sherman oaks to Brentwood in 24 hrs. Everything was booked and taken care of in an hour and they were at my door the next morning at 9:30am.. Never seen anything like it.

They were extremely professional and sweet even though my little puppy was getting in their way.

Mark and his team packed my things impeccably and packed up my whole entire one bedroom apartment in about 3 hours.

Everything was done with a smile and great energy and that means a tremendous amount to me especially when moving and handling my personal property. They wrapped all my furniture very well and everything arrived in perfect condition.

I hope that everyone uses them for whatever moving and storage needs you might have. They are patient, sweet, reliable and professional.

ODIN and I thank you sooooo much!!

Service cost: $700