Los Angeles Transfer and Storage

My job has required me to move a lot. I have moved across the country once before and it's extremely stressful, more so than moving across town or a few states over, which I've also done. There's something disconcerting about watching your personal belongings get loaded onto a truck and hoping you receive it in the same shape you sent it.    When I met move coordinator David Hirsh, he was extremely professional and immediately put me at ease. As a single woman, it was very important to feel safe,  and not feel like you're being taken advantage of. (Sidenote: I had met with a well-known national moving company the day before, and not only was his estimate ridiculously high, but he felt it appropriate to discuss the inappropriate things he found at another woman's apartment. And believe me, I am no shrinking violet, but I was still stunned by his lack of professionalism. This was not the case with David or the men who moved my belongings!)   My estimate was beyond reasonable, especially for a "small" apartment move, which can be problematic for moving companies. David treated my move with the same respect as if I was a home owner with a family of four. On the day of the move, the men showed up on time and treated my belongings well. Everything was wrapped, better than what I would've done. I felt comfortable and at ease as they loaded up the truck. In 9 days (!!), my belongings arrived from Los Angeles to NYC -- this included the Thanksgiving holiday and a snowstorm that blanketed the country. They called me and they delivered my items to my apartment the following day. Again, the men were professional and unloaded everything, despite a three-story walk-up, with care.    I couldn't be more pleased with the service I received. One thing that David told me early in our discussion stood out for me throughout the entire process. He said, "Sometimes, you can't prevent problems but it's how you deal with it that makes a difference." This is the key to quality customer service. I knew that no matter what happened, I would be able to reach him, discuss it and resolve it. Luckily, there were no problems. If I ever move again, I will be calling David.  .

Service cost: $3995

Los Angeles Transfer and Storage did a great job on my move from California to New York. Jennifer gave me the right price and guaranteed my belongings when it was needed. She was available anytime I had any questions and followed up with me throughout my move. I had four estimates prior to booking these guys and all the other companies gave me ridiculous prices. The staff was very professional and fast pace. I was very satisfied with my move and want to thank you guys for the wonderful work.

Service cost: $3450

I was very hesitant when the movers arrived because I heard a lot of horror stories from friends about the moving experience with other companies.  Although I felt a little confident because it was a referral from a friend, in the back of mind I was still worried.  They came in the morning exactly on time.  I spoke with them and expressed what I wanted moved and how and they were very responsive.  As they started loading I went to the room to box some personal things.  When I want back to the living room the couches, coffee tables, side table, entertainment center and TV were already professionally packaged and ready to load.  I was amazed how quickly and professional they were.  Moreover, they took apart my bed which was very complicated with lots of screws and bolts.  They worked very fast loading a huge truck full of boxes.  When we arrived at the destination they loaded everything quickly listening to where I wanted everything placed.   They also successfully assembled my complicated bed.  I was so pleased I can't explain   If you are moving I highly recommend them.  Do yourself a favor during the stressful time and onuh get the to do your moving. .

Service cost: $1200

It's hard to say enough good things about Los Angeles Transfer and Storage! David did my initial intake ~ he was polite, attentive and had a very good attitude overall. I was given accurate information, an estimate that came very close to the actual price ~ we didn't have enough time for someone to come out and give us a free estimate ~ and still the price was within the range we expected!! The items packed by them came through WITHOUT ANY DAMAGE at all ~ AND the delivery date was EXACTLY when they said it would be delivered!! The absolutely best moving experience I've ever had ~ it was awesome! I'd hire them again and I highly recommend Los Angeles Transfer and Storage to anyone looking for an honest, reliable and conscientious moving company!! When I first read their online reviews, I thought they'd written the reviews themselves ~ after this move, I know better ~ these guys are the best!!

Service cost: $2500

Worst experience in history. David Hirsch lied about not sub-contracting moves.  They do sub-contract. The truck carrying all of our household goods from California to Florida was impounded by DOT for operating on a suspended license. LA Transfer would not allow us to have another mover retrieve our belongings from the impounded truck even though they had been paid in full for the move. We had to wait over a week for them to pay a $10,000 fine to get the truck out of impound. When the goods arrived there was extensive damage. They agreed to pay us $400 in late delivery charges, but then refused payment unless we signed a release of all claims against them.  DON'T EVER USE THIS COMPANY! They also operate under the name of Budget Express Moving and Storage, Inc. Also, don't let them arrange to ship any cars.  That's an entirely separate nightmare we experienced with them. Don't believe anything David Hirsch tells you or says about this situation.   Also, they do not have multiple locations as they advertise.  All of the phone numbers forward to their one office in San Fernando.  I went to one of their listed locations and it was a strip center with no business there under their name..unless they operate out of a liquor store or Mexican restaurant.  These guys are dishonest.

Service cost: $21000

I didn't expect this to be so easy. I moved from Florida to San Francisco California. My girlfriend lives there. We met on a cruise ship. The long distance just wouldn't work so I made the leap and moved. I had nothing but perfect service with David on time responsive honest. What else can you ask for. Not like these other companies here on yelp buying. There online representation this company is legit. Thank you again, David and the movers at Los Angeles transfer.

Service cost: $2250

I have been dealing with Los Angeles Transfer and Storage for almost 2 years.  They have been very helpful even when I changed my mind several times.  They made a pick up and I was able to utilize their storage.  They even sent an email when I needed it for business purposes.  I really appreciate their personalized customer service when I call.   I have a personal go to representative, David.  If I call and he unavailable he will respond to my message and give me a return call. This move was longer than anticipated but I was still treated with dignity and true customer service.   I would recommend this moving company because from the very beginning I had a very good experience with my moving process.   LaVera M.

Service cost: $2500

I lived in Burbank for about two years, and I've learned to love it, but I currently have a more solitary lifestyle as my roommate and I wanted to split up.
LA Transfer and Storage were critical to my move and were able to help me relocate in just a week. I was able to store my valuables with them while I made so last minute adjustments with banking and other personal accounts.
I highly recommend their services for anyone, especially if you're only moving from city to city.

Service cost: $975

I wanted to write a review about my experience with LA transfer. From the beginning to the end the service was great there were no questions unanswered and the crew that came to my home was very helpful. I can honestly recommend this moving company to anyone and I'm glad that I chose them for their service. My delivery was a smooth process we received our items in beautiful condition and thanked the delivery guys with a hard earned tip and a pizza. Thank you LA transfer and happy new year.

Service cost: $1850

I hired them for two short moves as I just got married and we lived in two different apartments. One move was from Studio City to Valley Village and the other was from Encino. We did it over two days. They were prompt for both moves and actually did the moves in about the exact time that I estimated based on previous moves. The foreman of the three man crew was excellent and moved very quickly. Even with a very long haul from the loading dock to my apartment, the move went quickly. I would recommend them for this type of short move.

Service cost: $1800

Very competitive rate. They called prior the schedule date to confirm the time and they arrived at the time scheduled. The person in charge took the time to go over all the paperwork and answered any question I had. He provided a contact number as well. Their movers were careful, fast and organized. Everything was done well within the expected time. My move was out of state and when I was called them with my new address. They arrived on time and unloaded my stuff in a record time.Overall, Los Angeles Transfer has: very competitive rate, professional movers and excellent customer service that work at making sure that everything goes smoothly.Thank you.

Service cost: $4000

This company really lives up to their word. I did an online search and saw what people had to go thru and how other companies charged them extra money. I was a bit hesitant since it was my first time moving and decided to book them based on the great words others had to say about them. I had an original quote and it was a hundred dollars more than another company I saw (keep in mind I got 4 quotes). I was planning on booking the other company but after reading the reviews people had to say about the other company I decided to go with los angeles transfer and storage. Everyone said that they ended up charging them much more for every little thing and that the move ended up costing a lot. After reading what people had to say about other moving companies I hoped that this would not happen to me even though they were a bit more expensive. The original quote they gave me they stuck to. I had 20 cubic feet over my original quote and they still did not charge me a penny more. They did a full packing move for me and not damage a single item. I am so happy I came across this company and will book them on my next move. Thank you Lisa for helping me throughout my move.

Service cost: $2750

Use Presto Moving & Storage instead.

We previously used Presto for our move from CA to FL without any damages to our items. Fast forward two years later for my Mom's move from CA to FL. We opted to go with Los Angeles Transfer and Storage because they were slightly cheaper. This was a costly mistake as all four dining chairs had paint scraped off, one caster leg on a desk chair broke off as did one of the wooden legs on an antique chair.

We filed a claim for damages. After several phone calls and emails, reimbursement for damages was only $177.00. This was based on which box was checked and signed for on the contract. It was true that she 'signed' for limited liability however she did not check the box for this option.  There is a difference between signed and checked.  The rep, David, put an X next to three places where my Mom needed to sign.  One was 'Form of Payment at Delivery'.  Another was 'To Be Signed Upon Pickup'.  The most crucial was 'Option A: Limited Liability'.  The box for that option was not checked.  Instead of giving my Mom an option of selecting Option A or Option B which was Replacement value, David put an X next to where she was to sign for Option A.  There was no discussion about the options.

At the time of this transaction, my Mom was a single 80 year old woman preparing to move from California cross country to Florida.  The process was overwhelming for her.  David preyed upon her vulnerabilities by not taking the time to explain the options to her.  It is very sad that an individual would do this.  I doubt he would do this to his own mother.

In addition, they stole a full bottle of Valium from her medicine cabinet.

Go with Presto Moving & Storage!

Move size: 2 Bedroom Home Service cost: $6000

This was the worst move ever. They sent packers one with ankle monitor for a gun charge who asked if I would get him a pistol the other who could not write on the boxes. I provided a detail list of items from united moving was quoted 9900 for 2100 cu feet and when they had the truck half loaded said it was 2500 cu feet and 1500 dollars more. now we are over 11500 dollars I felt highjacked and bullied but paid s I had to be out of my house the next day. Fast forward stuff arrives late thrown in truck like a 5 year old packed stuff damaged I have pictures and guess what it was only 1800 cu feet. The driver says cash before I can even see but I have pictures. Never use this company they are not honest and my stuff is missing and scratched and smashed.

Move size: 3 Bedroom Home Service cost: $11500

Like many others, I don't know where to begin. Short story SAVE YOURSELF AND YOUR STUFF AND YOUR MONEY AND DON'T USE THIS COMPANY. I promise you, this is some of the best advice you will ever receive.

Summary of why not:

1. The quote they give you on the phone to lure you in and the price you get after they load your stuff is way different. Mine was almost four times as much as they said on the phone it would be, with no choice but to sign and agree as all my stuff was on their truck. They now had me hostage, by having everything I owned and they know it.

2. They arrived at my house 4 hours late, and were loading till almost midnight. Yelling, banging, laughing etc in the street on a work/school night.

3. When they did finally arrive, they had none of the promised protective padding or anything. They promised me when they got to the warehouse they would wrap my stuff. They didn't. There is virtually not one piece of furniture that I have which is not gouged, scratched, and otherwise nearly ruined visually. My leather couch has holes in it. Two TVs are broken. Printer is broken.

4. Boxes arrived mostly crushed. Not one was shaped like a box anymore or didn't have holes in them. Not to mention, they lost several boxes. I generally give my used moving boxes away for free so they get reused but only like maybe three out of around 150-200 boxes could be salvaged.

5. The communication was poor about when my stuff would arrive. It was about 2+ weeks to get my stuff a 6 hour drive from CO to SD. This was after promising 3-10 days I think and telling me its usually about 5.

6. With all my damaged and missing stuff, they offered me like $80. Hahaha! After some talking, the lady negotiated about $300 for me which took another month and a half to arrive.

These good reviews, I honestly think that of course, some got lucky and they had a good experience, but be aware they also offered me Visa gift cards to leave a good review.

I forgot to mention in my original review that LA Transfer & Storage basically is a middle man. They hire other local movers to pick up and potentially deliver your stuff. That leads to fun blame games at the end where they blame this company and that company blames the other company and so on. Basically, you're not even hiring LA Transfer & Storage, you're being saddled with whatever company they have worked out some rock bottom price with to move your stuff for them.

Move size: 3 Bedroom Home Service cost: $4000