Long Distance Relocation Group Inc

Our move finally happened - and despite all of our hard work before and after Long Distance did their thing, it was a MONSTER of a job! These guys are great. Nani is very professional, and he sent out some very experienced and efficient movers. The items I was concerned about (Breakables) were treated with great care - but what struck me most was that everything was handled like it was just as important.I spent more than what they originally quoted, which was surprising because I had moved both of our beds myself. And we had moved all of the small stuff prior to them showing up. But even I had no idea how quickly the truck would be filled. We just have WAY too much stuff. In other words, it might be time to purge.A few more details.. These guys navigated large items through small openings. They had to take some of it apart and put it back together in order to do this. They kept checking in to make sure that they were doing an exceptional job.
Bottom line - this was the best moving experience I have ever had. I highly recommend them to anyone!

Move size: Partial Move Service cost: $6200

Very professional, and they do everything they say they'll do. No issues with any of the pieces moved. I appreciated that the lead mover was always keeping an eye on how much furniture was left and how much room was left in the truck. They made sure to prioritize such that anything I could potentially move myself was left till last. They ended up fitting everything at the end but it was thanks to their planning. Thank Long Distance Group my moving experience was amazing.

Move size: 4 Bedroom Home Service cost: $23800

This company is the worst.

I moved from Los Angeles to Chicago. They lost an item that never got delivered. They never attempted to look for it and have it sent to me and then claimed they were not responsible for paying me for the item. 3 of my furniture pieces (less than a year old) were broken when they arrived.

They made me pay a fee once they arrived because their truck couldn't fit to deliver my items (however they had all of this information when I booked the move, including my address). And I was told by the office management of the building that they have never had a truck NOT fit in the very very wide alley. With all of the technology that is available these days, there is no excuse for not looking at satelite views of where you are delivering to and being up front about the cost.

They had confirmed that I would have a morning pick up and then the day of told me they wouldn't be arriving until 5pm - and I had a 6 hour drive that I had to complete that day.

It has been 6 months since my move was complete and I still have not received my payment from my lost and damanged items even though the claim was approved. I have contacted them 6+ times and no one will respond. I contacted the claims company and they said that this is common that the moving company does not respond.

DO NOT USE THIS COMPANY. The are AWFUL and a total scam.

Move size: 1 Bedroom Home Service cost: $1400

I suggest all people with a similar experience of bait and switch, as well as fraud with this company, file a complaint of fraud at the federal level.

Steps to file complaints are outlined here:
https://www.themovingblog.com/how-to-complain-about-movers/

There is also a task force that has been set up to take this scam and the people involved down as of July 2018.
https://www.justice.gov/usao-sdoh/pr/twelve-charged-moving-company-scams

"If you believe you are a victim of this fraudulent activity, please call the Victim Hotline at 1-800-424-9071 or email hotline@oig.dot.gov (link sends e-mail).".

Move size: 1 Bedroom Home Service cost: $4537

I moved from California to Texas before I hired this company I informed them that I needed my items in a week I was told by regulation they had to tell me it will take 14 days but that they will do it in a week and it took more than 3 weeks and had to keep calling them when the movers arrived The 2 gentleman where very nice and apologetic because one of my dresser leg was broken and explained to me to just call the number on my receipt that they will take care of that for me. I filed my claimed with CSI the 3rd party for Long Distance and was informed that it may take up to 6 months to get the claimed settled. I had to keep following up with both Companies but eventually CSI determined and valued my lost for $153 dollars in may 2018 and in July I spoke to supervisor because I had not received the check his name is TOMMY told me he was sending the payment 07/30/2018 have not received it yet 09/13/2018 they Don't even respond to there Phone they have after hours service responding to all there calls even during business hours. There management are not responding to my calls. But I must say the 2 movers that came to my house are great!!.

Move size: 2 Bedroom Home Service cost: $2750

I needed to relocate mom from NY to Fl. the quote was $1600 the actual cost was $3600, I was stuck when they came to pick up.
They lost an antique grandfather clock and can not find it??
They broke a dining room chair. They will not return phone calls and are very hard to contact.
They say put in a claim with a 3rd party and wait 120 days for a response.
[EDIT]
DO NOT USE THEM
I have filed a complaint with the BBB and the Florida attorney general.

Move size: Partial Move Service cost: $3600

I was relocating for a job promotion and the moving supivisor was very professional and reliable. He took me through the whole process of moving, and any questions I had, he always answered them. The mover was very friendly and professional too. He labeled all my furniture and organized it pretty well. If I told him to put it somewhere, he would put the furniture wherever I wanted to. He also put pads all over the stairs so the wooden floors wouldn’t get scratched. They did a great job when it came to taking care of not only my property, but the actual location itself. It was a great experience and if I have to move again in the future, I will be contacting Long Disance for their services again if needed.

Move size: 2 Bedroom Home Service cost: $8050

I had four people that I dealt with at LDRG. First, I dealt with the salesman. Then I was given a name of a moving coordinator who was there sometimes and sometimes not. And then I got another person. I got one to coordinate it down. The experiences were all good and positive. The move went very well. Everyone was very pleasant and helpful. The crew that came out to pick up our stuff was excellent. And the crew that moved us in from your warehouse to our current home was also excellent. They all did a great job.

Move size: Partial Move Service cost: $8940

BEWARE OF THESE PEOPLE, This was a simple move!
Hello Ryan of Long Distance Relocation Group INC, Per our discussion. I am highly unpleased with the service after the pickup on the the 9th of April in which it took over 30 days to arrive. When it did arrive in the area, I coordinated with the driver who didn't want to come to my location due to the length of the truck, I told him to come to a area near me.. He refused by saying he couldn't turn around. So I had to rent a truck and come 8 miles pass my area to a undesirable area of atlanta to unload and reload in the uhaul. These guys show up with flip flops on like their on the beach. I asked the driver to follow me back to my area that it wasn't safe.. I pull off assuming he's following..NO, he turns the corner and call me to say he pulled over because he found a lot to do the transfer. I told him it wasn't that safe there, he states he has something in his cab for them. Me and my buddy helped unload and reload to Uhaul truck with no inventory till the end of transfer in which the driver states "That's everything" I says No, this can't be it because I paid way more that what that small space took up. I then noticed my Large leather office chair, My Teeter Hangup and Orange Futon missing and who knows what else, plus broken 5 gallon Italian beverage dispenser. I told him Stop handing me other people stuff, that's not mine. I had other moving company choices and paid a lot of money than I wanted and just want my things that I paid delivery for. Disastrous..over 30 days to deliver my goods 05/10/18 with a guarantee date prior to that. Please find MY stuff!

*NEVER EVEN RETURNED A CALL with REBUTTAL or We Found it*
*BEWARE **BEWARE **BEWARE **BEWARE **BEWARE **BEWARE *.

Move size: 2 Bedroom Home Service cost: $2400