Long Distance Relocation Group Inc

Long distance was the quickest to respond to my inquiries when I was searching for a mover. Eric the first person I spoke with at Ling distance inc was really interested in what I wanted, listened to what I had to say, and answered my questions very quickly. He spoke with me a couple of times. The moving people were friendly and professional, and they worked quickly. They explained everything and told me what they were going to do in advance, and they did it. Everything went according to plan.

Move size: 3 Bedroom Home Service cost: $2700

Larry was my rep from Long distance relocation group inc. Very pleasant young man who insisted on taking an inventory before even giving me a price. I’ve moved a few times so I know how important this is. After the inventory he explained how delivery time frame worked and was very upfront about how packing and unpacking was handled. Last minute I needed to have my fine china packed because I couldn’t get it done in time (delivered in the same condition)

Long story short I was nervous about moving to begin with and Larry helped me tremendously (called him @ 10pm once) I would recommend him and the service they provided to anyone.

Move size: 2 Bedroom Home Service cost: $3748

When I first Googled moving companies I was worried. Among 4 companies I chose Long distance. Lawrence the moving estimator was polite, professional and knew his job well. The guy was there from the estimate to the day of moving. The moving crew was excellent, quick and knowledgeable of what they were doing experienced. Ryan my moving coordinator played a vital role and was in touch from she took over even to the day after delivery. I was so satisfied that I had to courteously call them to thank them for an uneventful move, excellent, professional, reliable and affordable service. They are the BEST!

Move size: 3 Bedroom Home Service cost: $3300

My husband and I found out that we had ~2 weeks to relocate 1,400 miles away for his job. Panicked, I requested quotes from dozens of companies. LDRG came in at the cheapest. After a lengthy conversation with Matt in which I gave him a detailed inventory list and requested a guaranteed delivery window, he quoted me at $2,549. This was for 25 medium sized boxes and all of the furniture I told him we were bringing. Great! He said I would get a call 2 days before my things were to be picked up so that I could be given a 2 hour window of when to expect the movers to come.

That call never came. I frantically tried calling both their customer service line and Matt, afraid I had fallen for a scam. I left messages and couldn’t get ahold of anyone. An hour later Matt returned my call and said there had been a fire in the building and everyone was evacuated out of the office so no one could call me. Yeah, ok, sure.

One thing that I want to make clear is that when I first was contacted by LDRG, Matt stressed to me that they use their own guys and their own fleet of trucks and that they don’t subcontract out anything. This is a LIE. A flat out lie. The guys who packed the (rented Enterprise) truck and the guys who unloaded my stuff were both contracted out.

Anyway, so the guys who packed the truck were nice enough and efficient, but they did NOT clean up after themselves as I was told they would. They left dozens of rolls of tape behind, empty boxes they brought their moving supplies in, tons of plastic wrapping from their moving blankets.

They also informed me, after packing the truck, that my total cost would be $800 more than I agreed to because we apparently took up more space on the truck than they estimated. We decided at the last minute to leave several large items behind, so HOW could we have taken up MORE space with LESS stuff?! When I asked I was told that their computer “uses an equation to determine the volume needed, and it isn’t the most accurate equation.” SO WHY DO THEY USE IT?!?! I was and still am LIVID. I was told my options were to pay up or have them unload everything and pay a cancellation fee. I had a flight to catch the next morning and had no time to find new movers. They knew this. Scumbags.

But wait! There’s more!

When I set everything up with Matt and I paid extra for a guaranteed delivery window, he told me I would have my belongings between May 22-May 24. I told him my earliest possible delivery date was May 21 because that was the day we would be getting the keys to our new place.

On Saturday May 19 I got a call from the driver letting me know he was ready to deliver my stuff the next day. I told him that wasn’t possible because I wouldn’t even have access to our new apartment until Monday. He told me too bad, he was in town and couldn’t stay any longer and to call LDRG and take it up with them. What is the point of confirming an earliest possible delivery date if they try to deliver even earlier than that?!

Long Distance Relocation Group Inc. is a shady business. Don’t believe a word out of the representatives’ mouths. They are salesmen. They will and do lie. Do not trust them. Do not go with them.

Move size: 1 Bedroom Home Service cost: $3200

A close family friend recently made a long distance move using LDRGs. They came highly recommended, so I figured I would give them a call and get a free quote. I called in and when I got one of the salespeople on the phone, he gave me all of the information I needed. The price was very competitive. They informed me that if I needed to, I could have my personal belongings in storage for up to 30 days for free. They also let me know that they would do all of the packing for a nominal fee, and would disassemble and reassemble all of my furniture. This was a tall order but they got it done smoothly. They showed up on the guaranteed pick up date and got it all done in one shot. They kept in contact with us from start to finish and we were never left in the dark. Thank you so much LDRGs!

Move size: Partial Move Service cost: $900

My job was relocating me from NYC to Massachusetts. I needed a mover last min. I did some research and found LDRGs. The moving coordinator was really helpful and went over every detail. He went into tips on packing and made sure I knew how to get everything done properly before they arrived. On moving day the crew and foreman were great. They took all my belongings and wrapped them up really well. They handled everything professionally and treated my items as if they were their own. I was very impressed with the professionalism. On delivery they placed everything in the right rooms and put everything back together. They cleaned up all the trash too. Excellent job LDRGs!

Move size: 2 Bedroom Home Service cost: $6900

DO NOT TRUST THE POSITIVE REVIEWS ON THIS MOVER!My husband got 3 bids for our move from PA to Michigan and went with Long Distance Relocation primarily because of the positive reviews he read. Do not believe them. After spending a couple of hours on the phone detailing items we would move we were quoted a price of around $6K. Before the final move, we decided to give away some of that furniture and eliminated an entertainment center and two patio chairs and a table. Nonetheless, the actual price on the day of the move shot up to $13K+ which finally backed down to $11.5K, still a total outrage compared to the estimate. Of course, no one is reachable via phone the day you move. Not only was the price a scam, but it turns out they load smaller trucks and ship to a warehouse where your furniture is then loaded onto a bigger moving van. Who wants their furniture handled twice? It made no sense. In the end, that plan somehow didn’t work out and they arrived in Michigan with two separate trucks, one of which was a small U-Haul. (I am not sure they even own a large moving van!!) The main scheduling office seemed to be unaware of logistics – telling us it would be 5 more days before our delivery – then we received a call from the truck driver saying he would deliver in 10 hours. Guys who unloaded were professional, guys who loaded originally did a lot of damage. Put screws right up through the top of our kitchen table. Just sloppy and inexperienced all around. It was a nightmare. Turns out that everything I worried about – selling one house, buying another, moving pets, etc. was a breeze compared to the sinking feeling and level of stress this mover gave us. It was like a gut punch to be treated to poorly.

Move size: 3 Bedroom Home Service cost: $11500

I recently hired a broker from a big well know van line company to move my family from Mass to NJ. Thought I was all set and then Eric called and just wouldn't take "I went with another company" for an answer lol. He really educated me on what to look for and what to expect when moving. I gave him a chance and was very impressed with his presentation and offer. The way things were explained to me made me feel very comfortable.

I told him I wanted my husband involved and he understood and even offered his personal number for my husband to call him. (sorry for all the texts)

He made us aware of additional things that could cost money that no one else told us about. We researched what he told us and he was right! We canceled with the broker and accepted the offer from Eric the next day. As predicted by Eric, the broker was no longer mr nice guy once I asked for my money back.

He provided special packing for our tvs and our new mattress set. He also gave us options for packing up all of our boxes and glass table tops. This saved us so much time and work and even though we were nervous having strangers pack our stuff, everything went great. The guys that came really did a great job and were here all day wrapping and loading our stuff.

I would say the only issue was that I had to wait 3 days for delivery but to be fair Eric did tell me about this in advance. We just wanted it earlier. Moving isn't fun these guys helped make it a positive experience. Thanks Long Distance Relocation.

Move size: 4 Bedroom Home Service cost: $5400

I used long distance relocation group to move from NJ to Fl. They were not the lowest price but the service was worth it. My items all arrived in great condition wrapped well. The only issue I had was a statue that I boxed and didn’t bubble wrap so it broke. My stuff made it to me within 10 days and they delivered to my building even though there was a storm without issue.

Eric helped me set up everything and he was great. He took calls on saturday night while watching the fights at his friends house. Didn’t expect anyone to answer. He also followed up often to make sure things were going well. Great service Eric!!

Tommy helped me too when I needed proof of insurance for my building. I completely forgot to ask for that and they got it for me within 45 mins!

I have used other companies in the past but by far this was the best experience yet. I move every 2 years for business and it’s always a pain haha.

Move size: 3 Bedroom Home Service cost: $5900

We were searching for local companies to hire after allied and united came and did a walkthrough of our house. After we got the cost for service from them my wife nearly fainted. We didn't want to go with a bad company but we figured there had to be some middle of the road solution. We came across Long Distance in that search for something a little more reasonable. They came out to the home and did a thorough inventory of all items and broke down apples to apples comparison between their estimates and allied. They were offering the same service and the price was a little bit closer to what we planned on. Overall I'm glad we chose them because the move was so smooth. The guys who actually moved the furniture were fantastic. I was more so impressed with their customer service than any of the guys over the phone. A1 service for sure.

Move size: 2 Bedroom Home Service cost: $4500

Long Distance did an excellent job for us. No headaches or nonsense. It was really simple. We gave the guys a list of the furniture we were bringing. They quoted us in cubic feet. Our shipment came out to an estimated 1021 cubic feet. On the day of the move 3 lovely young men came to load everything. I was impressed at how fast they were. It only took those 4 hours to load EVERYTHING. Once it got in the truck the foreman showed me it actually took up less space than Sammy estimated. They prorated the cost and I had to pay 125$ under estimate. Needless to say I gave that and then some in the form of a tip to the crew. They were amazing!

Move size: Partial Move Service cost: $4530

We all know that moving is the absolute worst. I didn't even know where to begin or how to get it started. I've lived in the same home for 20 years and I've never made an interstate move before. Sammy was really good about walking me through everything. They had an incredible value where I pack the boxes and they do the rest. Sammy told me how to pack some of my items properly and they made it to my new home with no issues or breakage. Alex and Anthony were great on pick up too. They double blanket wrapped everything and smiled the entire time. Very funny guys. couldn't have been happier with the service I received from LDRGs.

Move size: 1 Bedroom Home Service cost: $1500

The company gave me a quote of $2000 and a window 1-4pm. The movers arrived at 12pm and still took till 4pm to finish everything. The quote that was $2000 shot up to $8145 at the end. I booked the company thinking it was going to be a great company from reading all the reviews. Turned out they’re just a company who use independent contractors who aren’t necessarily kept in the looped about the moves. That is why you see plenty of reviews where the price tripled during move day. During the setting up of the pickup, the person handling my case said 7-14 days delivery after pickup, but the confirmation person told me it was going to be 3-7 days instead, which messed with my schedule. IF THEY CALL YOU PLEASE RUN AWAY AND DONT USE THEM, THEYRE SCAM ARTIST STRINGING YOU ALONG WITH LOW QUOTES AND HITTING YOU WITH THE TRIPLED OVERALL AT THE END.

Move size: 2 Bedroom Home Service cost: $8145

I've used three different moving companies in the past. Two local moving companies and then a broker out of Boca Raton Florida. I WILL NEVER USE A MOVING BROER AGAIN. So it was such a relief when I found a CARRIER like LDRGS. they did it all. I learned from my last move to not listen to just anybody estimate so I had Long Distance come out and do an in home just in case. They gave me a solid price and I agreed to it. They came and did everything from start to finish. It was a real breath of fresh air to find a mover that wasn't out to nickel and dime. Learn from me, use LDRGs.

Move size: 2 Bedroom Home Service cost: $6200

We used Long Distance three times in the past two years for various shipments. My wife is a power seller on eBay and sometimes large items require home goods transportation that UPS or FEDEX can’t handle. For those we've consistently used LDRGs. I think he found them through group on or something and the service was so good we've always used them since. They make things really simple and easy to understand. They also follow through on their promises. great company to work with.

Move size: Commercial Move Service cost: $2100

STAY AWAY FROM THIS COMPANY

We booked our long distance moving with them they gave us the quote of $ 1890
They came on time, loaded efficiently.

We estimated 35 boxes, our total turned out to be 45 boxes, after loading our stuff they told us the total move cost now is $ 4517
Which was 250% of the estimate
We have moved before and we knew the final cost can be more. But never knew could increase so much.
Their reasoning was the number of boxes are increased so cost went up.

We were ready to cancel but they told us we will lose our deposit (400) and will have to pay cancelation fee on top (800)
WORST EXPERIENCE. HORRIBLE HORRIBLE CUSTOMER SERVICE

Finally negotiated the cost to 3500.

Move size: 2 Bedroom Home Service cost: $4500

I reported them to Better Business Bureau. They have a "F" rating.
They owe me a small refund around 400.00 after me paying around 7000.0006/23/2018
BBB RECEIVED BUSINESS' REBUTTAL RESPONSE : The customer States that the First available delivery date is March 11th and we delivered on April 21st. Per our contract we have up to 21 business days to make any delivery to any state by law. Based on the two dates provided by the customer, we delivered on April 21st which is 30 business days from the first available delivery date meaning we were 9 business days late. Based off this information (provided by the customer) we are only obligated to reimburse $270 dollars based off the rate of 30 dollars per business day. In the interest of the customer and for the inconvenience, we will honor the $420 as stated previously. Keep in mind business days do not include weekends.

This company still refused to pay it even after admitting in writing that they were at fault and owe me.
Please..Please do not hire this company no matter what they promise.

Move size: 3 Bedroom Home Service cost: $8097