Hawaiian Moving Pros

It started with a phone call in early February and from that first call I received nothing but complete competence, understanding and patience. I first talked to Chris and if my call wasn't answered on the first ring or two my call was immediately returned without me even leaving a message. Chris answered all my questions and sent a bid right away.

He then told me he would call me back at a designated date and time, and did so right on time. Over several months I must have made at least 6 changes and not 1 time did he get upset with them or become impatient. He then introduced me to Miguel, who took over with the next leg of my move.

Miguel was just as wonderful to work with in this process.

When the time came to work on my finances for the move, I was directed to Alondra. She helped me every step of the way with timing and how to pay on line, she was also awesome.

The guys the showed up to load and also unload the trucks where super fast a efficient.

All in all I would highly recommend this company for any move you are planning in your life. I would use them again in a minute.

Move size: 1 Bedroom Home Service cost: $3865

This was a great experience, I had anxiety for moving to Hawaii, let alone what to take and how I was going to get it all put together. I found HMP and my anxiety was put to rest. Professional, Dependable and hand held me throughout the move. I'm big on customer service, and HMP hit it out of the park, continued updates and ontime scheduling that made all the difference in the world.

I would highly recommend HMP if you are moving to Hawaii, don't take a chance with other movers, just worry about how many shorts to bring and how many flip flops.

Mahalo

Move size: 3 Bedroom Home Service cost: $7000

We had the most excellent service when we moved from our home in Northern California to our new home in Kona, Hawaii. At both locations their crew was excellent in packing our furniture and then unpacking it. There were no flaws or damage and all pieces were accounted for. As our furniture moved from port to port we were kept informed by the customer service people. I had excellent communication with all of the staff and received a quick follow up to any inquiry I had. I highly recommend Hawaiian Moving Pros for this type of move.

Move size: 2 Bedroom Home Service cost: $5000

I was very happy with the services we received from Hawaii Moving Pros. I was a little nervous seeing reviews about them not being responsive, but that was absolutely not the case for us. The team was communicative - leading up to the move, they called to check in to see if I had a moving date (I transferred with my company) every few weeks, and when it finally happened, they gave me regular updates while our stuff was in-transit.

Unfortunately, our things were shipped from Oahu to Long Beach, then Matson wouldn't release our items for over a month... finally HMP notified me they found out it was because Matson accidentally shipped our stuff BACK to Oahu, and then had to send it BACK to Long Beach. It was very frustrating, but I understood that this was no fault of HMP, and it was out of their hands. I still appreciated that they kept me in the loop about it as soon as they found out what was going on.

When our stuff finally arrived, a lot of the boxes were smashed (we used a combination of cardboard and plastic boxes), but all of the contents inside were intact. I mostly attribute the box damage to the THREE trips our stuff made across the Pacific Ocean, but I'm not upset because to me, that's just the price of having the stuff inside come safe and sound.

All in all, I would use HMP again, and I would recommend them to friends and family.

Move size: 1 Bedroom Home Service cost: $4092

From beginning to end I had a great experience with the company. I mostly worked with Chris and Miguel. They were amazing and helped throughout this entire process. Chris was great with answering all of my initial questions which infirm helped me choose the company. Miguel in particular was very helpful constantly keeping me updated on the movers, how long I could store my items FOR FREE, and when my packages would arrive. Tia was great at helping me understand the billing. Tyler was very helpful with reaching out to me after everything was completed to ask me how the move went and how they could improve. My boxes came within the time range that they said it would which was great! Some of my boxes were damaged when they arrived, but my actual things were still intact. I blame the boxes more than the movers and works recommended getting heavy duty boxes over standard boxes. Either way 10/10 would recommend this company. Thank you to everyone for your hard work!

Move size: Studio Service cost: $2556

The whole moving team from start to finish was great. I never had any issues with getting in contact with anyone. Chris & Richard always kept me in the loop with my belongings & car. The movers when picking up made sure everything was barcoded and accounted for. I had A LOT! When the item were delivered, all boxes were in pretty good condition & accounted for. All movers in both ends were quick and efficient with loading and unloading. Only one thing broke but that was most likely because I didn't package it properly. Everything was even delivered 2 weeks earlier than what I was quoted which was amazing! The move got a little pricy with the costs of shipment and tips for all movers, but it was worth it when I received all my boxes. Make sure to tip your movers when they pick up and deliver! If I ever move again, I will for sure be hiring Hawaii Moving Pros for my next move inter-island or back to the main land.Mahalo!

Move size: Studio Service cost: $6000

I have dealt with a lot of moving companies (married to former service member) and this one is by far the worst. I, too, was reeled in by the number of 5 star reviews on this site-I saw the 1 star reviews, but figured they canceled out. I am completely baffled why those 5-star people had received good service but my experience was amazingly awful.

In summary:

A) we had 61 items, they lost 2. That's a 3.3% loss rate, so unless you want to lose 3.3% of your property (roll the dice! clothes? books? dishes? furniture?), this is not the company for you.

B) I have spoke with about 15 different agents over the course of my move. Every single communication had to happen multiple times (3-5+), in multiple ways (text, e-mail, phone, fillable online forms), and with multiple people who did not communicate with each other, so I would be contacted again that day or the next by a new person who had no idea what was going on. For example, due to the pandemic, after they picked up our household goods, I notified them that I needed to have everything in storage as our move had been delayed and we were not in O'ahu to receive the delivery. I received a phone call, text, or e-mail every few weeks, FOR ABOUT 4 MONTHS, notifying me that they were about to load my things into a container bound for O'ahu. Every time I explained the situation, sometimes to the same person, that my things were supposed to be in storage in L.A., and I had been paying $250 per month storage fee. (or was it $305? the billing text / e-mail alternated between the two values, I always just paid $250). Another example: I have spoken with 3 different people (in addition to the delivery crew) over the past 4 days about the missing items. I have described the items twice over the phone, once in writing, and I noted them on the delivery paperwork. I'm getting a new call every day from someone else who wants to ask me boiler plate questions about how my move went and then act surprised and offer boilerplate platitudes when I tell them not very well since they lost my stuff and then offer to e-mail me the instructions that contain the instructions and e-mail address to request the reimbursement form that I have to fill out. I keep asking if there is some way they can look for my stuff, and they keep telling me "yeah, we'll look then call you back." It is seriously getting absurd.

C) I packed all my boxes myself and I was very careful (as I mentioned, this isn't my first rodeo) but as other reviewers have noted, they smash/crush/break A LOT, especially rubbermaid totes that they will load onto their sides and stack heavy things on top of (I saw exactly how the truck was packed when they arrived at my new house). Those totes aren't designed to be structurally sound on their sides- they crack, crush, or the tops pop off, even if taped well. I had a cardboard box of artwork that I labeled on all sides 'FRAGILE' with arrows indicating which end was up. Guess what? the box was crushed sideways and someone actually scribbled out the arrows indicating the top of the box and drew new arrows in the wrong direction. Seriously? Who does that? By some miracle, nothing in that box was broken. Thank goodness for excessive packing.

D) FYI, they calculate the actual cubic footage of your move piece by piece and round up to the nearest cubic foot for each piece. So, if you have the medium size Home Depot box (22" x 16" x 15" = 5,280 cubic inches = 3.05 cubic feet) that actually counts as 4 cubic feet. Doesn't sound like a big deal, but trust me, it adds up.

E) This is not a cheap option. We didn't even move much. I spoke with a coworker who did a PODS and paid about the same as we did for the move, minus the frustration and the lost things. I will definitely explore that option in the future.

In conclusion, I don't know how bad the other moving companies are, but I don't recommend this one.

Move size: Partial Move Service cost: $5000