Hawaiian Moving Pros

This is the perfect company to do a big move me and my wife have been going back and forth on what company to choose we end up going with Hawaii Moving pros I can say we were very satisfied I was worried because of a move our size but they seemed to have handled it very well we had very bulky items they insured us our move would go smoothly and they did so I appreciate the hard work and effort we received are goods a few days ago and they even did placement in our house but they were awesome
Thank you :).

Move size: 4+ Bedroom Home Service cost: $21300

I booked HMP for a move from Hawaii to Washington. The foreman who arrived to pick up my belongings stated that my belongings should arrive close to the first available date of August 5th. On the 8th, I called to follow up with my "moving concierge", who wanted nothing to do with me and referred me to customer service. Customer service claimed I would be receiving a call early the following week and that my belongings would be en route.

The following week, I followed up once again. Customer service gave me the same line. Only when I escalated the matter did I receive a text message saying, "please review your delivery terms, your first available date is 8/15, from then the shipment has 45 business days." Second false statement from this company, possibly in pursuit of additional storage and insurance charges. Check their complaints page on the Better Business Bureau site and you will see that this is their game.

Overall, a dreadful experience so far. I anticipate problems with the delivery, including surprise charges, but I am ready for them. The customer service is terrible and not proactive. No one who has forked over thousands of dollars should have to follow up on statements made by a company which is in possession of priceless belongings. No customer should be surprised by a false statement of billing terms such as the agreed upon first available date.

Will update as we progress.

Move size: 3 Bedroom Home Service cost: $2965

This is hands down the worst experience moving I have ever had. I never write reviews but this company has been nothing but a hassle to deal with.

First of all quoting me way to high, so I told them I was going to go with another company. They then call me back and say they will beat the price by $50 which sounds great so I decided to go with them. While packing up my small 1 bedroom with NO BIG Furniture they start charging extra on every piece that wasn't listed (small rug, microwave, a few other items that were not big). I ended up not moving a lot of my stuff because of them trying to up charge.

Second, they try to charge an extra fee for insuring the items. Saying they wont replace anything if it is damaged. The fee they quote (AFTER already shipping my stuff) is way too high so I decline it and I'm just praying my stuff arrives in good condition.

Third, This is a move from Seattle to Honolulu. I haven't heard anything for 4 weeks and have been waiting anxiously to get my stuff as I have been couch surfing for almost two years. I call them to see what the status is and they inform me that my stuff is STILL in seattle and will be getting on a boat to go to LA and then to HNL, they also told me about 6-8 more weeks. This means 2 and a half months of just waiting from PICKUP to DROPOFF.

Its now been about 7 weeks since pickup and they informed me my stuff arrived on island. I ask them to coordinate a delivery time because I have to let my apartment manager know so they don't overbook the elevators. Per phone conversation they said they would be here in the afternoon, then give me a text that they will be in the morning so I coordinate and have everything good to go at my place ready for the move.

THE DAY OF THE MOVE- I wakeup and have 3 emails from the company, one is asking for a delivery confirmation (which I already gave them via phone call) and the other two are EXTRA CHARGES of $450 to put it in storage. They said they are not going to deliver today because I didn't confirm. So all my scheduling with the apartment complex is now wasted.

I still have not received my stuff and have no idea when they want to reschedule and what the condition of my appliances are. It would have been cheaper to just buy new appliances and start fresh at this point.

Move size: Studio Service cost: $2600