Gold Standard Moving and Storage LLC

I booked a move and put down a deposit with Gold Standard Moving on July 13. I was told I could cancel within 10 days for a full refund. I found a different company I wanted to use and cancelled with Gold Standard Moving over the phone on July 16. I was told the refund would take 9-12 days to process. I hadn’t received the refund by day 13 (Aug 4). I called and was told there was a “glitch” with their billing system and lots of people are waiting on refunds. I was told to call back the following week Mon or Tues (Aug 9/10). I did and was told they’re billing team is down to 2 people working from home so they’re behind on processing refunds. I couldn’t speak to anyone in billing because they don’t have access to the same system and network. I’m going on 3 weeks waiting for a refund of $1,293 that took them 3 minutes to charge me….. I thought the 9-12 business days was a bit long for a standard bank processing a refund. Where is my refund??

On top of this, no one in the retention dept or customer service is very friendly or empathetic with my situation. Most have sounded annoyed and aggravated. I asked the last person I spoke with to provide a transcript of our convo so I have it in writing. Thankfully she did. That’s a step in the right direction. I’m praying I get my refund back sooner than later.

Move size: 1 Bedroom Home Service cost: $1293

Please do not go through this company. I have been told multiple lies and I am afraid that I will never receive my refund. The first lie I was told is that 3 people in their billing department have covid and they are short staffed which is why I haven’t received my refund. I was skeptical but decided to wait two days before calling back then I was told the second lie which is everything has been delayed and even though I have already waited 16 days I will have to wait another 2-3 weeks before receiving my refund. I then ask if I can be transferred to their HR department and the worker replied that he cannot transfer me but he can put in a request for me to receive a call from the supervisor. I denied and asked for the supervisors office number and the worker replied that they are not allowed to give out numbers…. This company seemed like a great fit when they first contacted me. However, now it is starting to feel more like a scam. Everyone please be aware before committing.

Move size: 1 Bedroom Home Service cost: $2800

I strongly suggest not to believe these guys. They quoted me less to get my business. I want to rate 0 star but it is not accepting it so given 1 star. I was not sure of the number of boxes but I clearly told them that boxes were kept in one 10X15 and two 10X5 Uhaul storage. Scott gave a quote and confirmed that this is the final number and it will not change but when the movers came into my storage unit they told that this will cost $10,700. This is more than double what Scott quoted me. Eventhough they commit for earlier time in day the movers came after 6pm EST because that is the time the office will be closed and no one will pickup the call. Even Scott has given his direct number and that voice message is full and does not accept any message. I am not ready to pay $10700 and refused it. Now when I spoke to the company customer care said I refused the service and they will not refund the initial amount that I paid(that is $1555). Don't go by the feedback of others who are writing positive review. I am planning to put a case against them now but don't even thinking of going with them anymore please.

Move size: 3 Bedroom Home Service cost: $4978

Your company did not for fill your end of the agreement

Pick-up was to be made between 14 Aug 2021 and 16 Aug 2021. Did not show up until 18 Aug 2021 . Customer service was horrible. Third party you hired horrible. I ask to speak with a member of management or owner , your Rep. stated there was no one I could speak with. Basically your company stole our money.

The third party tried to charge us a additional $3000 dollar at pick-up . This is the way you get around the contract. If customer doesn't pay up , then you say they refused service.

I hope the whole world reads this and see the type of Company you are running!!!

Best of luck to you

Thomas Rogers

Move size: 2 Bedroom Home Service cost: $5800

I reached out to Gold Standard Moving about hiring them for an upcoming move from IL to OH and paid a deposit of over a thousand dollars. I later cancelled the reservation within their refund period and my refund was approved on July 5th. According to their email, I should have received the refund within 9-12 business days. This did not happen and I still haven't received it as of August 20th. They have given a variety of excuses during this period and I don't know if I'll see that money again.

Move size: 1 Bedroom Home Service cost: $1335

WARNING!!!!! DO NOT USE!!!!! This Company is a FAKE and will run your deposit as "check/cash" so they can keep $ even if you do not receive any services!!! MULTIPLE Business Bureau Complaints! MULTIPLE FMCSA/DOT Complaints. DO NOT GET FOOLED by them!!!!! SCAM Salesman gone after 2 weeks. Customer Service says whole sales department out with Covid. Hour and half wait on hold when calling. Can't get address where your belongings will be stored to buy insurance. Gold Standard brokers Trucking company with nightmare reviews of people never getting their belongings and want CASH in your driveway!!!! GS pick up email says must pay Trucking company on the spot and they will not take Credit? The only way to dispute fraudulant charges is via CC. This company covers their tracks if you know what I mean. The cancellation department will try to bully you and threaten by saying "so you are committing wirefraud over a recorded line" when you tell them you will be alerting your bank. List goes on and on. STAY AWAY!!!!!! STAY AWAY!!!!!!!

Move size: 2 Bedroom Home Service cost: $7000

I recently tried to do business with them they went to go pick up my storage unit I responded to a call and ask them to reschedule the time frame they said OK but the truck still went when they wanted to and the lock could not be opened it was broken so and it was broken so tried to reschedule they said OK Afterwards they never called me back or sent me an email I called them multiple times Try to reschedule they said no we tried to call you and email you which I have no emails or calls And then told me we will not be doing business with you and we will not give you a refund .

Move size: Studio Service cost: $1896

I cannot even begin to list the horribly unethical and unprofessional actions of this company. The initial person I spoke to lied and manipulated me into signing a contract and pressured me into it without giving me time to read it (he literally told me I either sign it right away or they’ll charge me ~$500 more). I was promised my items would arrive before starting work on a specific date. I called several times and offered to have them come as early as needed to ensure it was all there before that day (which, at the time of signing the contract was almost 3 months in advance). I was repeatedly told it wouldn’t be a problem.

They assigned a carrier to move my things, which was a company I looked into and had horrible reviews, several complaints against them through the BBB, and a clear history of damaging property. I had no choice and was never able to get a hold of the person I initially spoke to (who promised me I could call him “any time”).

It’s been over a month and they keep telling me they’re well within their window (they’re not) and just keep ignoring my requests for information. I don’t even have a copy of the contract (they will not provide me with one- this should be illegal). Customer service takes 1 hour + to get a hold of and they sign at me, basically tell me I’m stupid for signing the contract, and don’t care. I could lose my job because the documents I need still aren’t here and I can’t even tell work when I’ll get them. They also charged me hundreds of dollars more than they said they would (despite my having significantly fewer items than I was contracted to- and yes I measured squared footage and called several times to make sure I wouldn’t be overcharged).

They’re very careful with their wording to avoid lawsuits, but I will do everything in my power to ensure no one else is exploited by this horribly unethical company. No one deserves to have someone pressure them into a contract and then have customer service representatives be condescending towards them. No one should be unemployed during a pandemic because a moving company gave them false information. They also do not take credit card payments, because if they did people could file a claim to be refunded since their business practices are unethical and what they say and what you sign are two completely different things.

This company is morally bankrupt and I encourage any interested party to go in another direction. I chose this company because I thought the cost was fair, but how I’ve been treated and my self worth, my job, and dignity are worth more. My advice: run away from the predators at Gold Standard Movers.

Move size: 1 Bedroom Home Service cost: $3500

On June 6th, I called Gold standard moving company. Olivia, told me they are a 5 star moving company, BBB accredited and they are not a broker and that other companies are scamming me and they are an actual moving crew. Later I saw that all the reviews were fake on Google as they are here. My pick up date we scheduled for June 18th to 20th and she said she will be available anytime via her direct line and text. Right after that, she became unreachable. Everyone in the company were. First, they told me my electronic check that they forced me to pay the down payment with has bounced. I called my bank and they said no such thing has happened. I called gold standard back and they said I should give them a new check. I refused and the guy on the phone yelled at me. I said I am not giving you a new check until you void the previous one. Guess what, the check magically went through after than. Very big red flag. But just the beginning. They called the day of my move for me to be ready, and I realize they contracted another moving company, East Freight. I was so angry specially since I literally flew into the city for the move. They ghosted me the entire window until the contractor called 30 mins before they were arriving. Delivery date was supposed to be July 16th. On July 15th I get a call that my stuff has not moved at all in the last 4weeks but they will have it here in a week. She apologized a lot and said I will get partial reimbursement. East freight has no customer service and send all my calls to voicemail. and now I have been blocked. And 6 weeks later I don't know where my stuff is or when it will arrive. Gold standard keeps saying another week after having me on hold for an hour and said it is not their problem and there is no guarantee date. I made a complaint on BBB and they say it is not their concern and I should take it with the contactor. I am looking to take legal action.

Move size: 1 Bedroom Home Service cost: $3000

Avoid this company at any cost. I had a terrible experience with this mover. Initially they sent me a quote which I accepted & paid advance for the same. Then just before few days from the actual move they gave me a call & started asking double money for no reason. I gave then complete inventory list on 1st day; I gave them a complete inventory list with actual pictures of all my belongings & then had a video call to make sure we are on the same page. After doing all these they started claiming double money for the same inventory started behaving very rudely. Finally, they cancelled my move few days before my actual move date & still didn’t refunded my initial deposit. At the time of cancelation, they told me that they will refund within 9 to 12 business days in written. Now they are saying it may take several months due COVID. I am consulting with authorities to take legal steps against this company & wanted to aware others to avoid harassment with their upcoming move.

Move size: 2 Bedroom Home Service cost: $1800

We booked our move 2 months in advance. On the date of pickup nobody had yet contacted me to confirm when the movers would arrive, despite me calling daily for a week. Then they cancelled my move on the date of pickup even though we already had fights booked. This cost us great extra expense and stress. We still have not received a refund 3 weeks later despite my signing the contract for refund and calling multiple times. This is by far the worst business I’ve dealt with. I hope they don’t hurt anybody else

Move size: 2 Bedroom Home Service cost: $1700

On 7/12/2021 requested quote and then paid deposit via eCheck, I was informed that the check would NOT be presented for payment until 72 hours later. Called company back 4 hours later to cancel move. They then informed me that the eCheck had already been processed and refund would be issued within 14 days. I patiently waited for the refund, 18 days later I contacted them regarding refund and was informed that they never received the payment. Had to send them copies of bank statement showing the the money was removed from my account. As of 8/12/2021 I have yet to receive my refund. I will be handing this over to my attorney and contacting the Department of Consumer Affairs that deals with Interstate moving.

Shame on me for allowing them to rob me of $1500.00

I also will be contacting AAA to let them know that this company is a scam.

Move size: Partial Move Service cost: $3500

DO NOT USE!!!!! It’s a scam!!!

This is the absolute most ridiculous excuse for a moving company j have ever encountered. Horrific customer service. They picked up my belongings, did not have enough space due to dispatch not updating the truck. Dumped my kids toys all over the street while putting things in the truck. They had my items for 30 days and would not respond to texts, calls or emails. I did receive one email response from Lisa during this time who just kept telling me my things were in route with no actual delivery date. Today the truck showed up late after 7 hours notice. Luckily it’s a weekend so I was home but I didn’t have time to find a place for my dogs so I locked them in a bed room. They started unloading my things and then the driver told me I still owed the $2700. I had already given them $2000 at pickup. They put their manager on the phone and handed it to me. He proceeded to cuss and yell at me about paying my bill and would not let me speak. He hung up on me and then the driver and his partner left and took my things. My grandmothers ashes, all of my child’s clothes and shoes to start school on the 23rd of this month. All of my furniture. Mattresses. We have been sleeping on the floor for a month. I called the emergency line for Gold Standard 10 times with no response. This company is an absolute joke.

Move size: 3 Bedroom Home Service cost: $1800

This Gold Standard Movers are nothing but group of Fraudulent business people. Recently, I had bitter experience of getting refund for a reservation, I canceled the next day of booking my reservation. I read reviews after booking and then canceled immediately and probably avoided nightmare with my planned move.

Now I am fighting for my 1/3 refund (under $1000) for several weeks. It's over 1 month, yet no refund. After initial 8 -12 days had expired, every time I call them, I hear that refund will come in 3 - 5 days. Today I was told that because of "COMPUTER Issues", my Refund will be further delayed by 3 - 4 weeks.

Please DO NOT BOOK with this Moving Company. You would suffer bad consequences and repent your decision that you booked with them.

Best wishes and Good luck with your move.

Move size: Studio Service cost: $2585

ZERO STARS. It is July 21st, all of my belongings in the world are at an "unknown location" with the criminal subcontractors that picked up in Michigan on June 12th. I am in Florida. Gold Standard is doing nothing to intervene, despite dozens of calls to them. They are criminals, pure and simple, everyone should be warned to stay far away from them. Customer service is non-existent, they consistently provide stall tactics such as "you must email customer service" then you get no reply to the email. Or my favorite that there is no supervisor - ever. They have now blocked my calls, as I wanted to confront the lying salesperson that told me I was "sharing a truck with another customer", and it would take a week to arrive. Guess they felt that was better than stating they subcontracted to criminals in Georgia that are holding my belongings hostage AND the subcontractor charged $550 more at pickup than quoted, THEN the subcontractor forced me to pay 75% of the balance before the "21 BUSINESS DAY" clock started ticking for delivery. Again, criminals. I have filed Better Business Bureau complaints again both companies, and plan to talk to FL state licensing to see how they can even allow such an unscrupulous company to exist.

Move size: 2 Bedroom Home Service cost: $6000

Paid $2655 deposit. No movers showed up, no call, NOTHING! I was told I would be getting a refund of my deposit in 9 to 12 business day. On day business day 18 I was told it would be another 9 to 12 business days because it was not processed! This was after a call on business day 13 and 16 assuring me that it would be processed by day 18. They would not connect me or give me the number to the accounting department so that I could rectify this problem. This seems to be nothing but a scam operation!!

Move size: 2 Bedroom Home Service cost: $6500

Job #G7348316

This is just a intro review. This company needs to be investigated and shut down asap because of their criminal mode of business.

I used them to relocate from GA to MN. They gave me an estimate and promised to call me for a final walk-through of exactly what I have to be shipped; they never did. The final call determines how much I'll ultimately pay, and if I still wish to work with them or not base on the price. Reached out to them and no one answered their phone They delayed my pickup day by a whole day, which caused me serious hardship on my job and my family. They finally came the following day and added $2000 plus on top our initial estimate for a mere 2 bedroom. At this point they know I and my family desperately need to leave GA.

Like I said this is an intro interview. I don't have my property yet. I am still waiting for them to just simply review the inventory list after 3 days of moving. That's a long time!

Move size: 2 Bedroom Home Service cost: $5805

I contracted this company to move me from CA to TX, after speaking to the broker, I got a quote and assured me he will be available to answer any issues with the move. A day before my pick up window, nobody called me so after waiting for 45 minutes Customer service told me they will send someone the next day.

I get a call with less than 12 before the pick up date. The guys basically knock on my door, speaking in another language to tell me they will not take my things for the price that was agreed on that they were going to charge me 1300- 1500 dollars more and did not care what the broker said. I had even sold the couch that was in my quote, and the guy was counting more boxes than there were just to make excuses to charge me more. I called the borke, nowhere to be found. I called customer service,after1hour, they stated they will send me someone else. Nobody ever came to pick up my things. I called customer service, no answer. I had to make last minute changes and get boxes to move my things, and pay extra days of rent. Be aware of the scam, they will dont let you use a credit card so that they can keep your money after they never show up. I sent multiple messages and emails and txt messages to the analyst who never responded. Don't let them take your money, they hire random sketchy companies who straight up tell you they will charge you more and don't care what the broker said.

The company needs to be investigated, they use questionable people to transport your things. Please don't use this company, they will lure you by telling you to look at their reviews in the BBB and that the cases are closed, or speak trash about other companies. Please don't be a victim!

Move size: Studio Service cost: $2600

Do not use this company, gold standard moving is only the broker they hired a company called Road to load to move my furniture on arriving truck driver went through the house determined it was a full load and raised the price from $7,000 some odd dollars to $12,000 after loading the truck to look like a full load truck never use the inventory sheets by gold standard movie he left headed to the delivery site there he was by his self and no one to help . I had to find two guys to help also demanded full payment or he would leave with our furniture and my handicap equipment being very weak with muscle dystrophy became a little unnerved . After unloading he was ready to leave. He didn't .finished putting my bed together and had I to struggle with my wife's help to get in a bed which was much taller it was very painful.

We then discover a broke leg on a family airline dining room table and numerous items left at the other house . We are seeking retribution but may have to a lawyer . Beware do not use this company . How can you leave a disabled person without a bed to sleep in because you're late for another job.

Move size: 3 Bedroom Home Service cost: $12000

So much to say but the bottom line is this company doesn’t do the moving. They higher company’s which I might add are crooks to move. They picked up daughters belongings on June 11, 2021, it is now August 1, 2021 and still nothing. Both Golden standard and the company they outsourced to said 7 days. They never said they were outsourcing. We’ve been calling golden standard and the so called driver and we are getting the run around. I’ve spoken to my attorney’s office and he has informed us it’s time to pursue legal action. I am begging you to not use this company. They do nothing and hire crooks that take your money and don’t deliver. I am infuriated. This company needs to be shut down and held accountable along with the crooks they work with.

Move size: 1 Bedroom Home Service cost: $3400

I am a government worker and a single parent that had orders canceled and they refuse to refund my $754 deposit. I was under the impression I had 10 days from confirmation/the detailed phone consult to cancel. They were rude and dismissive. I have made several moves with other carriers and have never been refused a refund for canceled orders. I do not recommend and will be filing a complaint with transportation to try and get them black listed from government moves. Also when looking at the quote information it was only for my large items and 10 18" boxes so basically 300sf when I told them I had a 2 bedroom apartment. I feel they were misleading from beginning to end.

Move size: 2 Bedroom Home Service cost: $2550