Gold Standard Moving and Storage LLC

Wow. Totally taking advantage of Grampa.

4 weeks after they picked up his things, they finally arrived. TV broken. Pictures broken. Vase smashed. Lamp broken. The drivers/loaders forced him to give them an extra $780 in cash before they'd unload and the bed still hasn't arrived. I imagine they will try to hold him up for more money if and when it does show up.

We are cutting our losses. Keep the bed and consider yet another bad review as payment for the damaged items, since I'm sure they will NEVER pay a claim.

PLEASE DON'T USE THIS OUTFIT.

Seriously, don't even bother with their low-ball quotes.

Move size: 1 Bedroom Home Service cost: $3400

I have never written a negative review in my life, but I feel compelled to hopefully help someone else. This company is a scam. Your first conversation will be pleasant, they will give you a great quote, then shortly before your move they will turn things on you. We got a call very shortly before our move date that they were changing our date. They didn’t give us any other option than accept the new date, even though it was hugely inconvenient. Then they changed our estimate wildly (by 33%) even though we only added a few minor items to our inventory. When I called to discuss these last minute changes their customer service representatives were extremely rude and unprofessional. They actually laughed and told me that I should be grateful they gave us a heads up that our date was changed! Every single customer service representative has been exceptionally unprofessional. I’ve never dealt with a company like this in my life! They also wait until after your cancellation window has closed to start making these changes to your move, so that you are over a barrel.

Move size: 2 Bedroom Home Service cost: $7900

I have never written a negative review but I needed to write this one to hopefully spare another person from dealing with this company. The first call is very pleasant and they "act" as though they are a company that puts the customer first. Your quote will be very reasonable and they encourage you to call if you have any concerns or need any help with the moving process. Then, a couple days before your move they change the price by almost double the amount and sub your job out to an inept local moving company in your current town. The delivery takes 3 times as long as promised and once they have your deposit they will never return your call and if you do get ahold of someone they are extremely rude and threaten to cancel your move. Horrible, horrible company that should be put out of business...DO NOT HIRE THESE PEOPLE!!

1 ROOM APT. ENDED UP COSTING $5.600 - HIGHWAY ROBBERY!

Move size: 1 Bedroom Home Service cost: $5600

My move was canceled after they promised gold star movers. It was cancelled two days after the scheduled dates. That was so inconvenient for my move from AR to FL. I was approved for a refund on july 5th, 2021. After many calls, being on hold for 20-30 mins or more, was told my request was forwarded to accounting. I even wonder if there is an accounting dept. I actually was refunded, 60 days later. I'm surprised I was not scammed for my $3000. Stop, do not go forward with them. Save yourself the stress.

Move size: 2 Bedroom Home Service cost: $6000

We originally contacted Guy on 8/2/21 for a move from Cherry Hill, NJ to Miami, Fl. We gave him the dates and details of our move, stating the delivery needed to be the week of 8/24/2021. He stated that if we were flexible with pickup time it would not be an issue and our belonging would be in Miami when requested. He even calculated the number of miles per day the drivers could drive and reassured us it would not be a problem. We then completed the quality assurance check on 8/13/21 where we went through our entire moving inventory and even gave box and bin measurements to the person we spoke to. He updated our price accordingly.

We were then contacted with a pickup date that was 8/19 between 3-6pm. We called and re-confirmed this date and time with Gold standard moving. One day prior to that (on 8/18) the movers called stating they were two hours away. We were not completely packed or ready to load our belongings as we were given a different date and time. We called Gold standard and we’re offered NO assistance in the matter. The movers then did not show up until after 9pm and we proceeded to get noise complaints for neighbors about the move so late at night.

The movers then stated our estimate was wrong, the sizes of the boxes and bins were done incorrectly and charged us for DOUBLE the square footage we were quoted in our binding estimate. Then driver tried fix pricing to add more stuff in the delivery because he realized the fees were absurd (those were his exact words).

Today the movers called and told us there will be a 2-3 week delay in delivering our belongings to Miami. We have a 3 month old in which ALL of the things we need to care for him are on with the movers, we have plane tickets that we bought with the expectation of a timely delivery. We also now cannot guarantee we will be there when the delivery is made.

We contacted Gold Stand Moving with these issues and were given no assistance and told to contact the movers who are clearly not helping us. Our contact states that Gold Standard will act on our behalf to resolve any delays/issues encountered. This has not happened.

If these issues of pricing and timing are not resolved I will be contacting both agencies stated above as well as taking any other recourse available to us regarding this fraud.

Ps. It’s 31 days and we still never received our delivery and personal items. They most likely won’t deliver it until about 45 days!!!!! Unacceptable. Run away from this company!!! Run run away!!!

Move size: Studio Service cost: $4500

Gold Standard Moving quoted me an initial price based on an inventory of $2.6 to move from California to Texas. By the time they called to officially measure cubic inventory which we accurately described (my husband is in construction, I am a designer, we know how to measure) it was too late to cancel. We paid them the amount described to cover the cost of the additional cubic footage. we went from 411 cubic feet to 590 cubic feet, and paid a sum of $490 after paying the initial deposit of $980. Mind you, they pressure you with fear tactics to immediately transfer funds and sign contracts and do not get off the phone with you to review. Yes, total red flag, but not being evil myself and moving cross country, my husband and I fell victim to this scheme.

The movers the sub contracted (and only notified they would subcontract to us 24 hours prior, revealing they are in fact not a moving company) arrived, barged through my home, took photos of my home and belongings (WREAKING OF CIGARETTES) without introducing themselves.

The moving company we were assigned has the absolute worst reviews I have ever seen. Its terrifying.

Gold Standard moving and storage promised to dissassemble our furniture and re stage it. The second the movers saw the very simple four top table they refused to do the disassemble unless I paid and additional 5 k as it magically didn't fit anymore.

When I called for customer service they told me they would not help me, hung up the phone and blocked my number!

Move size: 2 Bedroom Home Service cost: $4897

I have to temper this with I did not have them move me. I initiated the move and put a $2200 deposit. They do not accept credit cards for what is now obvious reasons. They tell you a few days before the move the quality control department will contact you to verify what you have. Of course this puts it past the 10 days you have to cancel the contract so if the price changes you are stuck. After talking to people who have used movers and reading online at 8 days I decided to move myself so I called and cancelled. I got a nice letter saying my refund would be in 9-12 working days. It is now 40 working days or 8 weeks and they just say processing problems due to covid and it will be another 4-6 weeks. I have filed with the BBB but they really can't do much. I'm investigating my options.

Move size: 3 Bedroom Home Service cost: $2200

THEY NEVER SHOWED UP! TOOK MY MONEY AND GHOSTED ME. The first experience was fine, we calculated boxes and furniture and they gave me a quote. Three days before they're suppose to come they call to schedule a final inventory, and on the second call of course here they charge me ANOTHER $1k. Guy was a jerk, was hassling me saying if I had rugs or a vacuum that was extra... ARE YOU KIDDING ME? The company called me on a Thursday saying they would show up the next day, come Friday, no one ever showed. They called me and said all the drivers got COVID-19 so they were sending another truck. Saturday comes and goes, no one ever shows up. I call on Sunday and they say there's no truck signed up to take my stuff. No one ever called me again, no one ever came, they never offered to give me a refund. I had to pack all of my shit into a truck and drive 3 days across country. Most stressful experience of my life.

Move size: 1 Bedroom Home Service cost: $2100

I thought I could trust these guys, they were so nice and quoted a great price--too good to be true. It was all a SCAM. I ended up paying $3000 MORE than the quote and had to wait THREE weeks to see my stuff, which by the way was all scratched up. In addition they attempted to charge an extra $500 to unload my stuff because the elevator was "200 steps" from my apt. I couldn't believe it-- what should've been such an easy 1 bedroom move turned into a complete nightmare. Do NOT trust Gold Standard Moving--terrible!

Move size: 1 Bedroom Home Service cost: $5842

On September 27, 2021, I arranged for a move from Utah to Kansas City. Between September 27th and October 9th I called the 2 phone numbers, 754-241-2824 and 754-241-2805 a total of 13 times. The phone reply was "that extension is currently not available and the mailbox is full and no longer taking messages". So much for good customer service.

On October 6th, $4,000.00 was charged to my account. In a discussion with their customer service representative , 1-888-220-8664, I was told there would be no refund because the service was cancelled on October 11, 2021. The service person could not determine who had cancelled the "service", which may or not be true. The fact that she could not or would not determined future illustrates the fact the organization appears to be incompetent or prone by corporate policy to misrepresent, both bad business policies. When I asked about who was the president, or Chief Operating Officer the answer was "I don't know". When asked if she was an employee the answer was "Yes".

The fact that I attempted to contact this company 13 different times, received no reply and was then told good luck we will not refund your money illustrates they are incompetent, fail to disclose information about their service or lie.

Move size: 4 Bedroom Home Service cost: $4000

LIARS, THIEVES, & CHEATS. Gold Standard Movers misrepresented themselves as a mover, extorted us for twice the $$ estimate we agreed on, moved our delivery date multiple times with no communication, and delivered our items late and damaged. We scheduled a late August interstate move across and were given an estimate of just over $1,200. We were told payment methods of cash, personal check, or cashiers check were acceptable. We confirmed our pickup date and payment methods one week before the move. The day of the move, AN ENTIRELY DIFFERENT COMPANY they contracted arrived to do the work. They were 3 hours late with no explanation or communication and did not have our estimate or delivery information. They insisted on a new contract AND cash only payment of over $2400 — including charges for packing tape, padded blankets, walking 1 item down 1 flight of stairs, parking, and a mandatory $200 tip. That's more than double our binding estimate. When we asked about the charges they didn't explain or even give us a Bill of Lading. We paid the cash because we wanted our items to be safe, and went to Gold Standard for help. They told us we should have known that the estimate wasn't binding, cash was the only acceptable payment method, and that we should have known they were a broker who hired other companies. ALL 3 OF THOSE PIECES OF INFORMATION ARE FALSE given our previous conversation with them. After no additional responses despite repeated follow-up on our part, we received our items 3 weeks late and damaged. If you want your items handled correctly, use another company.

Move size: 1 Bedroom Home Service cost: $4300

STAY AWAY FROM GOLD STANDARD MOVING AND STORAGE!

- They are rated F on Better Business Bureau https://www.bbb.org/us/fl/lauderhill/profile/moving-brokers/gold-standard-moving-and-storage-llc-0633-90592075

- They gave a binding estimate and the movers charged us DOUBLE that amount once it was on the truck (which is illegal)

- They hired out movers that are rated D- on BBB, who cheated us out of our money. When we complained, Gold Standard essentially told us to stick it up our ass

- They gave us incorrect information throughout the process, including price, payment options, dates and times

- The movers were late for pick-up, and weeks late on delivery

- The movers extorted us out of a specific, gigantic tip once our possessions were on the truck

- Half of our furniture was damaged during the move

Please, whatever you do, DO NOT USE GOLD STANDARD MOVING!

Move size: 1 Bedroom Home Service cost: $5986

PLEASE do not use this company for a move! I was told that my furniture would be picked up on Oct 27 in Raleigh and delivered on Nov 2-4 in Tulsa with no stops. Last on the truck and first off. HA!! The Customer Rep took my deposit, had to be Zelle, they do not accept credit cards; red flag. The truck driver called me to tell me that my furniture would be taken to Lynchburg, VA and would be placed in a warehouse until there was availability to move it to Tulsa.

I called customer service and the agent told me to stop interrupting him and asked why I had so many questions! He would not let me talk to a superior. I am now fighting to get my deposit money back. DO NOT USE THIS COMPANY!!! Read all of the reviews.....I feel lucky that my stuff isn't being gone through....I have a new mover now. Much more professional and helpful.

Move size: Partial Move Service cost: $2000

I was very disappointed in this company. At first, they appeared genuinely concerned about the quality of my move and movers. I didn’t realize they were brokers-my first mistake. Christian seemed genuinely interested in making my move a pleasant experience. My first estimate was low as I hadn’t moved in years. About 4 days days before my pickup on Aug. 16th, Frederick called and I gave him the total numbers and sizes of totes and boxes. I also gave him all dimensions of what few pieces of furniture I was taking. He estimated about 667 cu ft. He assured me the company they brokered me with would treat me with white gloves-ha! When SM Relo LLC picked up my things, they (Quinn) said it was 1000cu ft (over a third more than Gold Standards final estimate) so it would be another $2000. The review of that company will be later. Needless to say, I wasn’t happy. They told me Gold Standard had underestimated (even though I provided all dimensions) and I need to complain to them.

. His words were “you either pay it or lose the $1780 you put down at the beginning”. He did say he would take only the 667 cu ft and leave the rest. What a guy. He was down right rude. He told me to call my broker to complain about it. I did try to do that including several emails, but received no response from anyone. When my things arrived broken, damaged, or just missing completely, I tried to contact both companies-again no response. I know Gold Standard didn’t deliver my things but they picked a terrible company to broker with. Had one of them at Gold Standard even responded to my calls and emails, it might have changed my rating for them. Nothing will change the rating on SMRelo. If you don’t want your things broken or even not delivered move them yourself. Do not use these companies as neither care about you or your move.Their lack of communication is mind blowing. Betty Fry

Move size: Partial Move Service cost: $8981

When we decided to go with this moving company it was all a sales pitch. Nobody came and measured anything that we were moving from Kansas to Texas. We sold a lot of stuff that was on our moving list before the movers got to the house. When the subcontractor movers arrived at house they didn't want to take everything that we had unless we paid more money. The extra money cost me over $1600 and they still didn't take everything. If you like getting screwed with out a kiss go ahead and hire this company. It was a total joke and will never recommend to anyone. They even talked about being a ex military run company since we lived by Fort Riley which is probably bullshit also. When trying to get ahold of someone to resolve the issue you call the number and get a voice mail to text cause they weren't open when trying to call. You text and they don't get back with you but call the driver that they contracted out to do the move. Very unprofessional in my eyes. They lied to us about the delivery dates also which was a big pain in the ass do to being 600 miles away. It was supposed to be 7-10 working day before delivery and our stuff was with another move which was fine but wasn't the case. Do your investigating before hiring any moving company.

Move size: Partial Move Service cost: $5700

This company is a scam, they are mid-representing their services on the phone and requiring enormous deposits to schedule a date. They will say let’s just get a date and we can move it to accommodate you. Then they when you go to secure the move, you discover that they do not do what they say they will in the set-up call. Be wise, look at the “F” BBB rating and the advisory on this company. Please do your research and use a reputable company that is not out to taking advantage of people using dishonest contract practices. The contract contradicts everything they will tell you on the phone. And none of the other company’s we called as we had to move to a real company did not require a contract or a 3,600k deposit to hold a supposed movable date- the “let’s just get a date on here”, we can move it we will accommodate your needs. This company is employing unethical and dishonest practices.

Move size: 3 Bedroom Home Service cost: $13000

Do NOT under any circumstances use this company. First off, they are a broker, not a moving company. Find yourself a moving company local to you that has an office you can walk into. I contracted with them in May 2021 for a late June move from Idaho to Kentucky. They took a sizeable deposit and don't take credit cards, which was the first red flag. I was told by Ross Anderson that he would be my rep the entire process, which was a complete lie, the first of many. After signing up you MUST go through their customer service, which is a complete joke. On pick-up day, June 30, we were called to say our move had to be delayed until at least July 9. We didn't have much choice but to accept it. On July 8 we were given the name of the movers, which turned out to be a brand new company and we came to find out, not registered for interstate moves or insured. HELL no!!! We fired them and demanded our deposit back. It was approved and "promised" to be returned by July 27, which it was not. Only after weeks of phone calls, emails, a consult with an attorney and legal threats did we receive our deposit back, TWO MONTHS LATE on Sept. 27. I fully believe they intended to keep my money and thought I would just take it. They were wrong. We ended up having to hire another mover on short notice at a higher cost of several thousand dollars. We are still considering legal action and want to see them out of business. I repeat, DO NOT USE THIS COMPANY!!!! Their positive reviews are probably fake. There needs to be a zero star option.

Move size: 4 Bedroom Home Service cost: $16000

Do NOT ever do business with Gold Standard Moving and Storage. They will take your fee and lie about the services that will be provided. In my case, they brokered my move to a company that had actually lost its license three weeks prior (according to the better business bureau website). I was quoted 3,020 and paid about 4,300. Furniture and a flatscreen were lost or stolen. What items did show up (a month after “delivery date”) were carelessly dumped in my entry way in between the crew’s cigarette smoking. Avoid this company at all costs. I have no reason to lie.

Move size: 1 Bedroom Home Service cost: $4300

One of the worst decisions in my life was to use this company. THEY ARE REAL SCAMMERS! so be aware!

Like many others here, they started out with a quote of about 4k to move from Boston to FL. A few days before the move they had to do inventory, but they didn't send anyone to do this. I had to do it over the phone and take pictures of everything. They added another 6k to my initial quote. By then I had already given a deposit and needed to move, so didn't have the time to contract another company even if that meant that I was going to loose the deposit, it would have been worth it.

They sent out a truck that was not big enough, even after the inventory. I ended up loosing a lot of money on things that didn't fit in the truck. I had to give away and through away a lot of stuff that I will have to buy again.

Not to mention that I called them to find out where is my stuff, they tell me that it takes from 5 to 14 business days from the day you choose to have your things deliver. Another shady thing, which I thought that they will deliver by the date you had given them.

If you are looking to move, please run away from this company because you will be trapped and no good customer service, but a bunch of incompetent people that are probably celebrating how they scammed you out of your money. This company should not be in business period!

Move size: 4 Bedroom Home Service cost: $10300

Had a horrible experience with this move. This company is just a broker. They don’t actually move your things. They set you up with a local company, one that you would never use on your own. Once they got there the price was about $1500 higher. This seems to happen a lot in the reviews I’ve read.

We were told our times would take week to get there by Gold Standard like all the other customers, but it took a month. Nothing like getting to your destination and finding out that your belongings are not going by to be there for a while. Then they lost about 3k of our things. We filed a claim with them and now can’t get anyone to answer us back. Gold Standard will say this is not their responsibility, but I wouldn’t have picked that company on my own.

Move size: 4 Bedroom Home Service cost: $7500

You may be sorry if you use this co. They give a 3 day window to come pick up your stuff. At the end of the time, literally at the last hour, we called to see if they were close. We were told the one truck thru have broke dn n had to wait till the next day to get it fixed. Ok we are on a time crunch here we have to be in another state for a job at a certain day. No one bothered to notify us that the truck was broke down. The next morning still we have not heard anything from anyone we called the company many times asking just to let us know if the truck was going to make it on the 4th day, so we could find out if we needed to get another company to do the move. We repeatedly are getting the runaround for being told by the call center that there's no supervisor on duty that there's no other phone number we can call, and that the driver will call us when they're on their way. Like I tried to explain we didn't need the ETA. We just needed someone to tell us if the truck was going to be fixed and on the road this day. We have now called multiple times. Have not still heard from anyone from the company and every time we call we get a run around. They tell us there's no other numbers and no supervisor and blah blah blah, just keep saying that the driver will call us so far we have not heard from anybody from the moving company or the movers ( infinity movers LLC )that they subcontracted, so now it's the afternoon of the fourth day we still have not heard from anybody and we don't know if we should get a different truck or keep waiting. This is very unprofessional, very rude of them and very frustrating for us. Just a little communication would be appreciated we just want to know if the truck is actually going to make it or not. Besides the money we're out we don't know now at this point if we can even get another truck. We are so very aggravated.

Move size: Partial Move Service cost: $2100

SCAM!!!! If I could give them ZERO starts I would. My mom moved September 26 from AZ back to MI and for some weird reason, she still has no furniture no clothes nothing. The date has been changed several times it is now October 15th. It is almost a month in the making and the date is nowhere in sight. She has medications that are needed more than anything. They have a "21-day window" which I believe is absurd. Every time we call they say it's still in our policy protected by the 21 days it's horrible. She is in the house just waiting, she paid half upfront. This company is horrible they act so nice them they scam you out of money by pretending they care and pretending that they will have your stuff in good timing. Never use them its definitely a scam. All they are concerned about is taking your money.!

Move size: 1 Bedroom Home Service cost: $1500