Gold Standard Moving and Storage LLC

Gold Standard Moving quoted me an initial price based on an inventory of $2.6 to move from California to Texas. By the time they called to officially measure cubic inventory which we accurately described (my husband is in construction, I am a designer, we know how to measure) it was too late to cancel. We paid them the amount described to cover the cost of the additional cubic footage. we went from 411 cubic feet to 590 cubic feet, and paid a sum of $490 after paying the initial deposit of $980. Mind you, they pressure you with fear tactics to immediately transfer funds and sign contracts and do not get off the phone with you to review. Yes, total red flag, but not being evil myself and moving cross country, my husband and I fell victim to this scheme.

The movers the sub contracted (and only notified they would subcontract to us 24 hours prior, revealing they are in fact not a moving company) arrived, barged through my home, took photos of my home and belongings (WREAKING OF CIGARETTES) without introducing themselves.

The moving company we were assigned has the absolute worst reviews I have ever seen. Its terrifying.

Gold Standard moving and storage promised to dissassemble our furniture and re stage it. The second the movers saw the very simple four top table they refused to do the disassemble unless I paid and additional 5 k as it magically didn't fit anymore.

When I called for customer service they told me they would not help me, hung up the phone and blocked my number!

Move size: 2 Bedroom Home Service cost: $4897

I have to temper this with I did not have them move me. I initiated the move and put a $2200 deposit. They do not accept credit cards for what is now obvious reasons. They tell you a few days before the move the quality control department will contact you to verify what you have. Of course this puts it past the 10 days you have to cancel the contract so if the price changes you are stuck. After talking to people who have used movers and reading online at 8 days I decided to move myself so I called and cancelled. I got a nice letter saying my refund would be in 9-12 working days. It is now 40 working days or 8 weeks and they just say processing problems due to covid and it will be another 4-6 weeks. I have filed with the BBB but they really can't do much. I'm investigating my options.

Move size: 3 Bedroom Home Service cost: $2200

THEY NEVER SHOWED UP! TOOK MY MONEY AND GHOSTED ME. The first experience was fine, we calculated boxes and furniture and they gave me a quote. Three days before they're suppose to come they call to schedule a final inventory, and on the second call of course here they charge me ANOTHER $1k. Guy was a jerk, was hassling me saying if I had rugs or a vacuum that was extra... ARE YOU KIDDING ME? The company called me on a Thursday saying they would show up the next day, come Friday, no one ever showed. They called me and said all the drivers got COVID-19 so they were sending another truck. Saturday comes and goes, no one ever shows up. I call on Sunday and they say there's no truck signed up to take my stuff. No one ever called me again, no one ever came, they never offered to give me a refund. I had to pack all of my shit into a truck and drive 3 days across country. Most stressful experience of my life.

Move size: 1 Bedroom Home Service cost: $2100

I thought I could trust these guys, they were so nice and quoted a great price--too good to be true. It was all a SCAM. I ended up paying $3000 MORE than the quote and had to wait THREE weeks to see my stuff, which by the way was all scratched up. In addition they attempted to charge an extra $500 to unload my stuff because the elevator was "200 steps" from my apt. I couldn't believe it-- what should've been such an easy 1 bedroom move turned into a complete nightmare. Do NOT trust Gold Standard Moving--terrible!

Move size: 1 Bedroom Home Service cost: $5842

Do Not Use. Rating on Better Business Bureau is a C+, have many complaints. I contracted with Gold Standard who ended up playing the role of middleman and sold me a bill of lies. Once I signed on the dotted line with Gold Standard, they simply handed me to another company (West Coast Relocation Services) and washed their hands of the whole process. Every call I made to get status they said it was not in their hands. Gold Standard is dishonest; the sales person continually fed me lies to entice me to use their services. They told me I would receive my items in 7-14 days, in the end it actually took 7 weeks. Gold Standard lacks customer service, wait times on the phone are over an hour, said would call back with an answer never did, or disconnected when they had no answers. The company they hired to move me was incompetent, Gold Standard contracted with them, they should take responsibility for the horrible experience I had with West Coast Relocation Service.

Gold standard is accountable for the moving company they selected for my move. That is what their company is all about. They should not be able select the moving company and then walk away. They are hired to find a reliable, dependable and competent moving company. They did not do their job, they failed to find a reputable moving company. They found a company that stored my items in a damp area for 7 weeks, who destroyed my belongings, crushed my boxes, opened my boxes and failed to deliver all my boxes.

Move size: 1 Bedroom Home Service cost: $2400

I contracted with Gold Standard and they did not inform me that the were a broker until after they took my non refundable The company they choose had still not delivered by stuff after 8 weeks They will not help and say it is not there responsibility. They also under bid the job and I was charges an additional $1000. They waiting until the last day I could be in my house before West Coast Relocation showed up. I would use a national carrier that owns it own trucks. If you use this company you will be sorry.

Move size: Partial Move Service cost: $7000

This is nothing but a horrible broker co that contracts your stuff out to other very unprofessional moving companies such as (Mirit Great America) who clearly agreed to have our belongings to us in Florida on the 8th of November,here it’s now the 19th and we don’t have nothing but excuses from both negative entities of a company. DON’T use either company nor other companies affiliated with (Golden Standard and storage) I’m so glad I didn’t use their affiliate car moving company because I’m sure that would’ve also been a disaster. However I did use (SONIC CAR SERVICE) which they have been everything in professional and on time services. (GOLDEN STANDARD AND STORAGE and MIRIT GREAT AMERICA) is not to be use for NO business. This really needs to be a CLASS ACTION SUIT. Truly all these people are not lying, and any positive reviews are nothing but a RUSE.

Move size: 3 Bedroom Home Service cost: $3400

They are absolutely the most pathetic, disingenuous,dishonest,and unsupportive company I have ever dealt with. I have no idea how they are still in business but I am making it my life mission to prevent them from abusing as many people as I can. We were lied to every single time we spoke to any representative from this company. To make matters worse they also lied to the company they subcontracted our move to. I can't say this strongly enough, DO NOT TRUST YOUR MOVE TO THIS COMPANY. I sent 30 text messages to their emergency text only line in an attempt to clear things up and NO ONE COULD BE BOTHERED TO CALL ME. Our move cost us almost 3 times the original estimate. Do not hire any moving company over the phone. If they don't actually visit your home to give you a educated estimate RUN!!!! They are going to rip you off.

Move size: 3 Bedroom Home Service cost: $11000

RUN. Do not book with this company. My grandparents booked with them to move all of their stuff from Oregon to AZ. Once they took their $900 deposit off them, they no longer cared what happened. They then knowingly hired a FRAUDULENT moving truck company to move my grandparents' things.

My grandparents have been here almost a month now and are getting the run around about where their things are and when they'll be here. My husband talked to someone at Gold Standard today and she told him it's not their problem. When he confronted her and asked why they'd hire a fraudulent company, she hung up on him.

He never once yelled at her or raised his voice, he didn't use bad language. He just asked her a question and she hung up.

My grandparents are having to share an air mattress right now while my grandpa is recovering from open heart surgery and nearly dying in the hospital. They barely have any funds since they're on a fixed income and they gave this moving company about half their monthly income just to book this truck in the first place.

The woman with Gold Standard gave us two options: 1. Wait indefinitely for our shipment and hope it shows up

2. Track down the shipment and go pick it up ourselves.

Don't use this company. They're awful and they do not care.

Move size: Studio Service cost: $966

They do not identify as a broker but they are. They are to identify themselves as a broker. They claim they are veteran operated. Shameful as no way a veteran would operate this dishonestly. They quote one price. Then three days prior will call you and suggest that you need more cubic feet. According to Frederick I was not to pay for any cubic feet that I did not use rather it was just a reservation. I was told 2 trucks would transport my goods directly to Nashville. Instead one truck showed and my items will be warehoused then shipped. Maybe six weeks before I receive. I suggest to avoid this company at all costs and use someplace reputable. I have filed a complaint with the Federal Motor Safety Administration with the Department of Transportation due to they’re questionable business practices. I suggest anyone else with similar experience to do the same.

Move size: 4 Bedroom Home Service cost: $16000

They are definitely not what they appear to be. They take your deposit, which they jack up before the move, then they say that another company is going to actually move you. The so called mover showed up at our house in a small truck, which couldn't possibly hold all our stuff. As soon as he got in the door, he started writing down everything that was going to cost us more than stated. I found some information on the internet about them, so we were leary. Turns out, every bad thing you've read, is absolutely true. My husband asked him to leave 3 times and then raised his voice and led him to the door. We lost $2300 (our deposit), but it could have been much worse. We didn't have enough to hire a mover after this, so we had to drive a Uhaul 1200 miles, with a trailer in tow with the things that didn't fit in the truck. We even had to leave our sofa, love seat, and exercise bike behind.

We are not young people. This is, by far, the worst move either of us has ever made!

Move size: 3 Bedroom Home Service cost: $2300

Scam!!Scam!! If I could give them 0 stars Iwould.Horrible they will tell you one price but when driver shows up then it's all jacked up. They use a third party. I put a deposit down of 3000 and was quoted about6000 but then I asked them if I took some off would it be cheaper and they said yes but when third party shows up they said no and it would take 2 trucks and 10000 dollars. So when that happens then they want to say refusal of service .Gold Storage when you see this and respond. Just give me my money back and nothing else don't try to say your sorry.

Move size: 3 Bedroom Home Service cost: $10000

Never ever do business with them, they are scams.

They gave me a good quote to move from New York to Florida for 1600$, and until I accepted the quote they kept calling me every hour, but the nightmare starts after the track leaves your house.

The drivers asked me 150$ more to put the things on the track and was my husband that wrapped everything for them because they didn't have even the tools to assemble the bedroom.

They told me that from the moment they pick up the things it would take 5 days for me to get them, I waited but nothing was arriving and after 5 days when I called them I got the answer that everything was in the warehouse waiting for a truck and this would take 21+ days.

I had a new empty house for 3 weeks waiting for form my things to come, we had to buy air mattresses to sleep.

I kept calling every day and it was the same answer, after 3 weeks I got my things and my 60-inch TV was missing, a big box of tools ( about 600$ ) was missing, a real painting of 400$ was missing and 1 box of clothes too, instead they bring me a box of other people things.

The driver told me that he probably left them in another house he had to deliver before coming to me and that he was going to bring them in one hour.

After he left my house never picked up the phone, and now for 1 month I keep calling this trash company to open a dispute and they don't do it because they keep saying that are looking for my lost items.

Don't do business with them save yourself money and a BIG STRES. This is the worst experience I ever had

Move size: 1 Bedroom Home Service cost: $1600

ZERO STARS!!! I moved OVER A MONTH AGO and STILL have not gotten my stuff!!I have called them at least 3 or 4 times and NEVER did any of their "customer service" representatives (and I use that term loosely) got back to me to tell me when my goods would be delivered. Then I called the actual moving co Triple Crown Moving & Storage who has returned ZERO of my calls.

As a matter of fact Im on the phone with Gold Standard now -- I waited over 45min to get thru to "customer service" and when I asked to speak to a supervisor I was put back on hold -- that was at least 10min ago!!! Frankly, I JUST WANT MY HOUSEHOLD GOODS DELIVERED!

DO NOT EVER USE THIS COMPANY

Move size: 3 Bedroom Home Service cost: $7000

Should be zero starts or negative. This company sure seemed nice on the phone but it is a broker company that makes a lot of false promises and does not give all the information nor does it follow up on phone calls to confirm your amount of stuff so you end up getting charged more when the moving company arrives and sees your stuff. They hire out terrible moving companies (Oasis Moving, Las Vegas) who take very long to move your items, will let your items sit in their storage unit for weeks/months, charge you extra money every way they can (and you have to pay or you don't get your stuff), damage many items by being careless/reckless, OPEN AND GO THROUGH YOUR BOXES, and STEAL ITEMS of their choosing. Then neither Gold Standard or Oasis think they are responsible for any of it. TERRIBLE companies that should be put out of business for allowing people who trust their personal belongings with someone to be taken advantage of, lied to, extorted, and STOLEN from. DO NOT USE GOLD STANDARD OR OASIS MOVING!

Move size: 2 Bedroom Home Service cost: $5500

I am not really sure how this website rates their companies, but it is all lies. This company will lie to you to get your down payment and then renege on the agreement. They are not a moving company, they are brokers and sell your contract to the lowest bidder. Those movers also have very bad reviews.

They may or may not pick up your stuff. They may or may not deliver it. It surely won't be on time at the destination. But surely they will take your money and run. Take your money elsewhere, DO NOT trust anything they say.

Move size: 3 Bedroom Home Service cost: $11990

Facts only.

Reasonable phone quote. But when the driver arrives, he says I have over twice as much as I was quoted, ……he was wrong. I was told a 7-10 day delivery.

After 2 weeks, I still have no belongings, and no-body will discuss my cubic footage used for a correct price.

Today,I have called dispatch several times……no answer, and then a message in Spanish.

I’ve called customer service x4, and they will not pick up my call after the first one.

I have no option but to file with BBB and the American movers Assoc.

Move size: 2 Bedroom Home Service cost: $2500

I booked a move with GSMAS on 9/14/21 At that time the took an instant withdrawal from my checking account to book the move. THEY canceled a day after the scheduled date on 10/4/21. The refund was approved but will take 60 days for reasons no one at the company can explain or justify. Reviews I should have looked at sooner certainly seem to indicate they sit on deposits for as long as they can for jobs they do not do, and earn interest off the money. If they have a better explanation, they do not respond to e-mails to provide it, and they have had 1270 of my dollars for almost two months now for a job they did not do.

Move size: Partial Move Service cost: $2350

WORST COMPANY EVER!! Gold Standard Moving and Storage out of Florida. If I could give this company negative 100 stars or more I would. Customer service seems very sweet and makes you feel like you're going to have an easy move. Well, wrong! What they actually do is scam you in by telling you a set price that seems to good to be true. Should have known from that alone this has to be a scam. I paid my deposit seemed great at first. Well, oh boy! The movers never showed up at the time they were supposed to be there. It took them 3 days to even show up after I called customer service numerous times trying to figure out when the moving truck will actually show up. These guys showed up in a huge Penske moving at 10 pm on a Friday. These guys were supposed to show up on a Tuesday. So Friday at 10pm. The movers were smoking pot, and cigarettes, also asking me where a dispensary was in my town. They didn't even care that boxes were marked fragile. After loading my items, I was told the cost of my move would cost 3,000 more than my agreed price. I stated I was told the price I agreed too, can't pay that amount. These guys would not unload my stuff from their truck until I paid them at least $1,000 dollars. These guys didn't leave my home until after 1am, with a money order. I called customer service on that Monday, very different type of attitude from the customer service representative. It rude, he actually stated he didn't care about me or my experience. That he can't do anything for me and I was wasting his time. So now I am here writing this long review. PLEASE DON'T USE GOLD STANDARD MOVING AND STORAGE out of Florida. They just want your money and will take advantage of you in your stressful time of moving.

Move size: Studio Service cost: $5350

Booked this service to move but my plans changed the very next day. Thankfully, they said they would refund my deposit if I cancelled within 3 days. I cancelled within one and was told I would expect my refund shortly. It has been 3 MONTHS and I still haven't seen a dime. I've called multiple times and have been given a longer and longer time frame to expect my money back. I am down over $900 for zero services rendered and will have to consider legal action against this company. DO NOT USE THEM.

Move size: Studio Service cost: $900

A 100% scammer. Here is what they did to us:

1. Contract quote changed one day prior to move more than doubling the price when we had to options left.

2. Claimed computer made a 44% error in the cubic feet despite pictures and measurement of each item.

3. Switched us from the national van line to small independent called DEPENDABLE who showed up in a rented truck from BUDGET.

4. Balance of the move an ongoing nightmare. The movers delivered 3 days earlier vs the contract when were not there and had to drive like crazy to get to our home.

Net, GOLD STANDARD should be called "Lead Standard". They are in business to scam you so RUN, RUN, RUN!

Move size: 1 Bedroom Home Service cost: $7800

PLEASE STAY AWAY FROM THIS COMPANY. They are a moving sub contracting company and not the actual mover. They underbid you even when you review your items and confirm..They than at the very day of the move, sub the job out to a different mover. They pack and set all your items in the street, and refuse to load it until you sign a new contract with them. My move was supposed to be $10,850 it cost me over $17,000 and i still do not even have my possessions delivered yet. DANGER STAY AWAY PLEASE.

When I called to review all this with a manager at Gold Standard, I was told they did not take calls and that I could only speak with the customer service rep. They completely denied me any ability to discuss what had happened and why. No closure from them at all. I am now working with the BBB.

This 4 star rating is false. I can't be a long list of glowing accomplishments as they do not even MOVE YOU

Move size: 2 Bedroom Home Service cost: $17000

I found Gold Standard Moving & Storage online. I was told up front by the representative that they were a broker and would take my information, provide a quote based on information I provided, and pair me with a moving company for my move from Oregon to California. I called a month in advance of my projected moving date.

After I contracted my move with Gold Standard Moving & Storage I talked to a friend who warned me about moving company scams. I became concerned and checked reviews, and became concerned that I had not chosen wisely. I called Gold Standard back and they reassured me that their services (and the company I would be assigned to’s services) were legitimate and there was nothing to worry about. I continued to worry myself sick for the entire month.

But, I was happily proven wrong! Gold Standard Moving & Storage did EXACTLY as they promised: contacted me 7 days before my scheduled move to confirm ALL DETAILS about my move, and discussed every concern. They also contacted me the day before my scheduled pick up to confirm the pick up time and give me contact info. The cost WAS adjusted because I realized I had more boxes and additional furniture items than I originally was quoted for, but the adjustment was not exorbitant, and there were no surprises or false promises. They explained the cubic foot calculations and weight calculations. Every single person I spoke with (and I called A LOT because of my worries) was professional, kind, and absolutely helpful and understanding. Bravo, Gold Standard Moving & Storage. I mean it.

The moving company I was assigned to (D United Logistics) had bad reviews as well, but their service to me was EXCEPTIONAL. They were on time, carefully wrapped every piece of furniture, and since I boxed my own “boxable items”, they payed close attention to the ones I marked “FRAGILE” (which were many). The guys were organized, professional, and yet friendly and fun to work with.

I was originally quoted a 3-10 day turnaround for delivering my stuff to me in California from Oregon. They brought my home to me in TWO DAYS. They picked up and wrapped up everything from my Oregon apartment (three flights of stairs by the way) on a Saturday, and were unwrapping my furniture and placing it in my California home by the following Monday afternoon. I was truly amazed and am so grateful. I was the one who had to rush to California to meet the moving van.

Nothing was broken! And my boxes included China, crystal, and decorative mirrors and glass front cabinets. One box was dropped by accident in my garage in California, but nothing broke except the box itself. There were a couple (just two!) small nicks in just two furniture items but nothing major and I’m not even going to worry about it. I already repaired one nick and will be fine with the other one.

I have to say that I was absolutely blown away with relief that this stressful move went so well. I am actually proud to admit I was wrong in assuming this would be a nightmare; instead, it was an excellent experience. I WILL recommend both Gold Standard Moving & Storage AND D United Logistics to anyone and everyone.

Thanks for listening. I meant every word.

Move size: 2 Bedroom Home Service cost: $9000