Gold Standard Moving and Storage LLC

Horrible customer service! DO NOT book with this “moving company”. Agreed upon pick up date was sept 28th no one called or contacted us, we had to call multiple numbers and leave messages before we were able to get ahold of anyone. Our contact persons (Anthony, Sean Donovan and JJ) were of little to no help and did NOT reach out to us after multiple attempts of contact; when I finally got JJ on the phone he rudely told me to contact the main number (even though he was my point of contact) and hung up on me. Our stuff still hasn’t been picked up as of 10/29, but will update. This whole company feels like a HUGE SCAM save yourself the headache and book with a reliable moving company, Gold Standard is NOT it.

Move size: 1 Bedroom Home Service cost: $2000

This company should have their license revoked. I contracted with them for a move from CA to NY in July. They didn't show up in the 3 day pick-up window, so I called and was told THEY were cancelling me because they didn't have trucks available. They didn't even bother to call to tell me!!! It gets worse. They agreed to refund my $1,252.00 deposit within 9-12 business days. Almost THREE MONTHS later and I'm still waiting. I have phoned numerous times (treated rudely by Michael, JJ, Damiyn, Ashton, and Travis) and filed a complaint with BBB, and all I get from Gold Standard is that it's been approved and there's NO TIMELINE for them to return MY MONEY to me. My next step is to file charges in FL for Misappropriation of Funds and Theft by Deception.

Move size: Studio Service cost: $3226

I feel that we need to do something about Gold Standard Storage and Moving. I urge you to file a complaint with Florida and if enough people are interested, we can file a class-action lawsuit. Please ask anyone with similar experiences to do the same. Here is the link for making the complaint:

http://myfloridalegal.com/Contact.nsf/Contact?OpenForm&Section=Consumer_Protection_Division

Here is their information:

GOLD STANDARD MOVING AND STORAGE LLC

2700 W ATLANTIC BLVD, POMPANO BEACH, FL 33069-2597

888-220-8664; License Type: Moving Broker; License#: MB133; Issued: 04/30/21 Expires:04/30/23

Email me at: endgoldstandard@gmaild0tc0m

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Mon, Sept 26 @ 6:40pm, I signed the contract over the phone with Stanley, who repeated several times I had 3-days to cancel. I also already provided my bank account # for an ACH transfer of $674.

Same night, I read the reviews that said GS failed to pick up on time and/or delivered items weeks or months later and/or delivered damaged items. I immediately wrote to Sarah and Bruce to ask to cancel my reservation. Next day, I called GS to cancel, which said: no cancellation if it is less than 5 days from the first pickup date, Stanley misspoke, I would lose my deposit if I canceled, and assured me that they will pick up and deliver on time.

Thurs, Sept 30 @ 6:00pm, I received a call from the driver's manager, Michael Parrish, who said pick-up on Sun. I told him my last pick-up date is Fri, per contract. He said he misspoke and his driver will call me with the pick-up time on Fri. I received no calls. I called Michael @8:59pm, who said his driver should call me right away. No calls received. From 10:01-10:14pm, I called Michael several times, no answer. I texted him @10:21pm that I will be traveling on Fri and shared my brother's phone number. Michael replied "Ok" @10:23pm, proving that he ignored my calls.

Fri, Oct 01 @12:04pm, my brother still had not received any calls from them. @ 4:18-4:19pm, I called Michael several times and was sent to voicemail. I then called Stanley's direct number @ 4:50pm and could not reach him. I then called GS general#. The agent told me he will email the movers and call me back once he heard from them. Sat @12:16pm, Michael texted me saying his driver will pick up my items on Sun morning. I reminded him of our first call during which I told him my last pick-up date was FRI. He was clearly stalling me. I heard nothing on Sun, from anyone. Mon, Oct 04, I emailed GS detailing the events and asked for a refund. I then called to re-explain the situation and asked for my refund since they violated the contract. They told me they have to investigate to make sure the driver never picked up my items.

Tues, Oct 5 @ 6:29pm, I get a call from a driver to pick up my items the next morning. I told him that must be a mistake because GS is working to refund my money. I called GS, who was closed. The next day, the driver calls me but I was @ work. I later called GS about my refund. GS said dispatch will get back to me right away. They didn't.

Thurs, Oct 07, 4:28pm, I called GS heatedly to get a timeline so that I know when to get my lawyers involved. After 30 minutes of arguing, I hung up. 2 hours later, they called several times but I was @ a doctor's appointment. They then sent an email saying "Refund Approved!" I call the next day to understand when they will send me my refund. They said 4-6 weeks and then spent the next 10 minutes arguing with me about how that's their policy and I just have to accept it. I asked the agent what he would do if he were in my position. He said this would never happen to him…

GS are scammers. They are taking advantage of people, using our money without paying zero interest on it. They need to be taken down. Please file a complaint and let's work together on a class-action lawsuit.

Today, GS called me saying "We saw that you were looking for someone to help you move". I said you were supposed to help me move but you never showed up. They hung up on me.

Move size: Partial Move Service cost: $674

Specifically Tiffany West! I had damaged and missing items. GS sends me to their claims department. HOWEVER, the claims department DOESN'T service the mover they provided! I am stuck in the same loop over and over again. I email Tiffany west, I've explained the problem, sent her the emails from their claims company showing they do not service that mover, she bluntly just sends back the claim department info. The mover showed up with zero help to unload, my family and I had to do most of the unloading. The bed wasn't assembled etc....They take your money and then you are screwed. I've been dealing with this since July! I will update if this is ever resolved. BEWARE OF GOLD STANDARD!!!

Move size: Partial Move Service cost: $4293

Best I can say is they need to change their name to: Gold rip-off and dirt standard! the company only cares about colleting non-refundable deposits promise high and deliver low. they are a outsourcing company so once they get you roped into contract NONREFUNDABLE. they send you to where they are hands off and they got their money no need to help you! they won't answer phones but when they do you can hear other workers there (fact: laughing to others and stated," this lady wants a refund! ha ha ha, they all laughed) I told the person I was speaking to that I heard it and think it very unprofessional. but they already had me for 7,000. and I was cost restricted to take my business elsewhere. We were picked up 8/23/21 by a wonderful team of workers. Everything has gone to pot since. we call every day for a date (today is 10/11/21) still no set time for us from Arena Van Lines out of NJ. All we deal with is non caring people. I was told by driver 8/23 I would have my things 9/3/21 so I had them take my medical supplies to work a reservation in dire need of my Cert. Wound Care nursing but there is still NO delivery date in site. the Indians I care for are suffering because this company has no human feelings for others!!! I need my medical supplies to help others! They are all in the storage getting ruined.

Move size: 3 Bedroom Home Service cost: $17500

We are organized. Join our class action lawsuit. Contact me directly: END GOLD STANDARD @GMAIL.COM - omit the spaces

TEXT ME: 601-594-1319

We need YOUR STORY!!!!! We need YOUR documentation and photos.

This THE WORST COMPANY EVER. DO NOT USE THIS COMPANY. TOTAL SCAM. THE CHARGES KEEP GOING UP WITH EACH AND EVERY MIDDLE MAN. YOU ARE PAYING A BOOKING FEE. THE COMPANY IS SHIT. ALL THE COMPANIES THAT WORK WITH THIS COMPANY ARE SHIT. $17,000+ and they will not tell you when you can expect your stuff to arrive. Every part of this company and the drivers they work with are criminals.

End Gold Standard@Gmail.com ------omit the spaces and contact us. We have a large group (100+) and lawyers.

Move size: 3 Bedroom Home Service cost: $18000

This is nothing but a horrible broker co that contracts your stuff out to other very unprofessional moving companies such as (Mirit Great America) who clearly agreed to have our belongings to us in Florida on the 8th of November,here it’s now the 19th and we don’t have nothing but excuses from both negative entities of a company. DON’T use either company nor other companies affiliated with (Golden Standard and storage) I’m so glad I didn’t use their affiliate car moving company because I’m sure that would’ve also been a disaster. However I did use (SONIC CAR SERVICE) which they have been everything in professional and on time services. (GOLDEN STANDARD AND STORAGE and MIRIT GREAT AMERICA) is not to be use for NO business. This really needs to be a CLASS ACTION SUIT. Truly all these people are not lying, and any positive reviews are nothing but a RUSE.

Move size: 3 Bedroom Home Service cost: $3400

They are absolutely the most pathetic, disingenuous,dishonest,and unsupportive company I have ever dealt with. I have no idea how they are still in business but I am making it my life mission to prevent them from abusing as many people as I can. We were lied to every single time we spoke to any representative from this company. To make matters worse they also lied to the company they subcontracted our move to. I can't say this strongly enough, DO NOT TRUST YOUR MOVE TO THIS COMPANY. I sent 30 text messages to their emergency text only line in an attempt to clear things up and NO ONE COULD BE BOTHERED TO CALL ME. Our move cost us almost 3 times the original estimate. Do not hire any moving company over the phone. If they don't actually visit your home to give you a educated estimate RUN!!!! They are going to rip you off.

Move size: 3 Bedroom Home Service cost: $11000

RUN. Do not book with this company. My grandparents booked with them to move all of their stuff from Oregon to AZ. Once they took their $900 deposit off them, they no longer cared what happened. They then knowingly hired a FRAUDULENT moving truck company to move my grandparents' things.

My grandparents have been here almost a month now and are getting the run around about where their things are and when they'll be here. My husband talked to someone at Gold Standard today and she told him it's not their problem. When he confronted her and asked why they'd hire a fraudulent company, she hung up on him.

He never once yelled at her or raised his voice, he didn't use bad language. He just asked her a question and she hung up.

My grandparents are having to share an air mattress right now while my grandpa is recovering from open heart surgery and nearly dying in the hospital. They barely have any funds since they're on a fixed income and they gave this moving company about half their monthly income just to book this truck in the first place.

The woman with Gold Standard gave us two options: 1. Wait indefinitely for our shipment and hope it shows up

2. Track down the shipment and go pick it up ourselves.

Don't use this company. They're awful and they do not care.

Move size: Studio Service cost: $966

They do not identify as a broker but they are. They are to identify themselves as a broker. They claim they are veteran operated. Shameful as no way a veteran would operate this dishonestly. They quote one price. Then three days prior will call you and suggest that you need more cubic feet. According to Frederick I was not to pay for any cubic feet that I did not use rather it was just a reservation. I was told 2 trucks would transport my goods directly to Nashville. Instead one truck showed and my items will be warehoused then shipped. Maybe six weeks before I receive. I suggest to avoid this company at all costs and use someplace reputable. I have filed a complaint with the Federal Motor Safety Administration with the Department of Transportation due to they’re questionable business practices. I suggest anyone else with similar experience to do the same.

Move size: 4 Bedroom Home Service cost: $16000

They are definitely not what they appear to be. They take your deposit, which they jack up before the move, then they say that another company is going to actually move you. The so called mover showed up at our house in a small truck, which couldn't possibly hold all our stuff. As soon as he got in the door, he started writing down everything that was going to cost us more than stated. I found some information on the internet about them, so we were leary. Turns out, every bad thing you've read, is absolutely true. My husband asked him to leave 3 times and then raised his voice and led him to the door. We lost $2300 (our deposit), but it could have been much worse. We didn't have enough to hire a mover after this, so we had to drive a Uhaul 1200 miles, with a trailer in tow with the things that didn't fit in the truck. We even had to leave our sofa, love seat, and exercise bike behind.

We are not young people. This is, by far, the worst move either of us has ever made!

Move size: 3 Bedroom Home Service cost: $2300

Scam!!Scam!! If I could give them 0 stars Iwould.Horrible they will tell you one price but when driver shows up then it's all jacked up. They use a third party. I put a deposit down of 3000 and was quoted about6000 but then I asked them if I took some off would it be cheaper and they said yes but when third party shows up they said no and it would take 2 trucks and 10000 dollars. So when that happens then they want to say refusal of service .Gold Storage when you see this and respond. Just give me my money back and nothing else don't try to say your sorry.

Move size: 3 Bedroom Home Service cost: $10000

Never ever do business with them, they are scams.

They gave me a good quote to move from New York to Florida for 1600$, and until I accepted the quote they kept calling me every hour, but the nightmare starts after the track leaves your house.

The drivers asked me 150$ more to put the things on the track and was my husband that wrapped everything for them because they didn't have even the tools to assemble the bedroom.

They told me that from the moment they pick up the things it would take 5 days for me to get them, I waited but nothing was arriving and after 5 days when I called them I got the answer that everything was in the warehouse waiting for a truck and this would take 21+ days.

I had a new empty house for 3 weeks waiting for form my things to come, we had to buy air mattresses to sleep.

I kept calling every day and it was the same answer, after 3 weeks I got my things and my 60-inch TV was missing, a big box of tools ( about 600$ ) was missing, a real painting of 400$ was missing and 1 box of clothes too, instead they bring me a box of other people things.

The driver told me that he probably left them in another house he had to deliver before coming to me and that he was going to bring them in one hour.

After he left my house never picked up the phone, and now for 1 month I keep calling this trash company to open a dispute and they don't do it because they keep saying that are looking for my lost items.

Don't do business with them save yourself money and a BIG STRES. This is the worst experience I ever had

Move size: 1 Bedroom Home Service cost: $1600

ZERO STARS!!! I moved OVER A MONTH AGO and STILL have not gotten my stuff!!I have called them at least 3 or 4 times and NEVER did any of their "customer service" representatives (and I use that term loosely) got back to me to tell me when my goods would be delivered. Then I called the actual moving co Triple Crown Moving & Storage who has returned ZERO of my calls.

As a matter of fact Im on the phone with Gold Standard now -- I waited over 45min to get thru to "customer service" and when I asked to speak to a supervisor I was put back on hold -- that was at least 10min ago!!! Frankly, I JUST WANT MY HOUSEHOLD GOODS DELIVERED!

DO NOT EVER USE THIS COMPANY

Move size: 3 Bedroom Home Service cost: $7000

Should be zero starts or negative. This company sure seemed nice on the phone but it is a broker company that makes a lot of false promises and does not give all the information nor does it follow up on phone calls to confirm your amount of stuff so you end up getting charged more when the moving company arrives and sees your stuff. They hire out terrible moving companies (Oasis Moving, Las Vegas) who take very long to move your items, will let your items sit in their storage unit for weeks/months, charge you extra money every way they can (and you have to pay or you don't get your stuff), damage many items by being careless/reckless, OPEN AND GO THROUGH YOUR BOXES, and STEAL ITEMS of their choosing. Then neither Gold Standard or Oasis think they are responsible for any of it. TERRIBLE companies that should be put out of business for allowing people who trust their personal belongings with someone to be taken advantage of, lied to, extorted, and STOLEN from. DO NOT USE GOLD STANDARD OR OASIS MOVING!

Move size: 2 Bedroom Home Service cost: $5500

I am not really sure how this website rates their companies, but it is all lies. This company will lie to you to get your down payment and then renege on the agreement. They are not a moving company, they are brokers and sell your contract to the lowest bidder. Those movers also have very bad reviews.

They may or may not pick up your stuff. They may or may not deliver it. It surely won't be on time at the destination. But surely they will take your money and run. Take your money elsewhere, DO NOT trust anything they say.

Move size: 3 Bedroom Home Service cost: $11990

Facts only.

Reasonable phone quote. But when the driver arrives, he says I have over twice as much as I was quoted, ……he was wrong. I was told a 7-10 day delivery.

After 2 weeks, I still have no belongings, and no-body will discuss my cubic footage used for a correct price.

Today,I have called dispatch several times……no answer, and then a message in Spanish.

I’ve called customer service x4, and they will not pick up my call after the first one.

I have no option but to file with BBB and the American movers Assoc.

Move size: 2 Bedroom Home Service cost: $2500

I booked a move with GSMAS on 9/14/21 At that time the took an instant withdrawal from my checking account to book the move. THEY canceled a day after the scheduled date on 10/4/21. The refund was approved but will take 60 days for reasons no one at the company can explain or justify. Reviews I should have looked at sooner certainly seem to indicate they sit on deposits for as long as they can for jobs they do not do, and earn interest off the money. If they have a better explanation, they do not respond to e-mails to provide it, and they have had 1270 of my dollars for almost two months now for a job they did not do.

Move size: Partial Move Service cost: $2350

WORST COMPANY EVER!! Gold Standard Moving and Storage out of Florida. If I could give this company negative 100 stars or more I would. Customer service seems very sweet and makes you feel like you're going to have an easy move. Well, wrong! What they actually do is scam you in by telling you a set price that seems to good to be true. Should have known from that alone this has to be a scam. I paid my deposit seemed great at first. Well, oh boy! The movers never showed up at the time they were supposed to be there. It took them 3 days to even show up after I called customer service numerous times trying to figure out when the moving truck will actually show up. These guys showed up in a huge Penske moving at 10 pm on a Friday. These guys were supposed to show up on a Tuesday. So Friday at 10pm. The movers were smoking pot, and cigarettes, also asking me where a dispensary was in my town. They didn't even care that boxes were marked fragile. After loading my items, I was told the cost of my move would cost 3,000 more than my agreed price. I stated I was told the price I agreed too, can't pay that amount. These guys would not unload my stuff from their truck until I paid them at least $1,000 dollars. These guys didn't leave my home until after 1am, with a money order. I called customer service on that Monday, very different type of attitude from the customer service representative. It rude, he actually stated he didn't care about me or my experience. That he can't do anything for me and I was wasting his time. So now I am here writing this long review. PLEASE DON'T USE GOLD STANDARD MOVING AND STORAGE out of Florida. They just want your money and will take advantage of you in your stressful time of moving.

Move size: Studio Service cost: $5350

Booked this service to move but my plans changed the very next day. Thankfully, they said they would refund my deposit if I cancelled within 3 days. I cancelled within one and was told I would expect my refund shortly. It has been 3 MONTHS and I still haven't seen a dime. I've called multiple times and have been given a longer and longer time frame to expect my money back. I am down over $900 for zero services rendered and will have to consider legal action against this company. DO NOT USE THEM.

Move size: Studio Service cost: $900

It is not an exaggeration when i say this is the most unprofessional, dishonest business I have ever come across in my 29 years of living. They cancelled my move from San Francisco to Minneapolis less than 24 hours before they were supposed to be there. But they didn’t even tell me my move was cancelled, I had to call and find out. This left me with four days before I needed to be out of my apartment and get moved across the country. No apology, no remorse, and no accountability from Gold Standard. In fact, these poor people get satisfaction out of telling you off, you can hear it in their voices, which is indicative of a certain grade of human. If you are able to get passed their entry level associates who painfully lack foundational etiquette and general human decency, you may speak to Damien the supervisor. He was the worst of them all. He called me “bro” several times, stating “should have read the contract bro” and “you’re move is so tiny, we don’t even need you”. He clearly brings his own personal power and control issues and uses his pedestal at work to assert his sad self, but he forgets to bring any semblance of professionalism or competency, please pray for him. Now, these scammers won’t give me my deposit back, after their cancellation cost me a lot of money and stress. I am currently speaking with an attorney, and am moving forward with ensuring I get my money back. I suggest you do the same if you are waiting for a refund, and keep all emails and record phone calls like I did because if there is one thing that is for sure, these people will do this again.

Move size: Studio Service cost: $2000