Gold Standard Moving and Storage LLC

Literally sick to my stomach with this moving company. Lies upon lies about when they will show up, my estimate was time sensitive and dissappeared. Can’t get ahold of anyone from the company the man that sold this scam Thomas guy won’t answer the phone anymore. Left stuck with my kids with no movers, we were told upfront they’d pack our stuff. Then glad i called back to ask, they pack NOTHING and they’ll say it was written in your estimate. Took our bank account. Customer service cannot refund, cannot give any information on the movers whatsoever or any kind of help after waiting 75 minutes on hold each time.. ITS a HUGE SCAM!! Don’t waste your money or time. Seriously cannot sleep over this anguish. Never showed up. Said they were keeping our deposit. Am scared to death they are gonna try to take more of our money during a huge military move. AWFUL!!!!

Move size: 3 Bedroom Home Service cost: $4100

My mother was on her last breath of her life when Ryan Summit senior coordinator blew my phone to get a contract signed and secured. After paying $688 and some change, her

5 items was not picked up and no one including Will Nevarro, Charles Ross, and Ryan Summit would return my calls. They are hiding behind a automated call processing system not to be accountable to customer’s concerns. I will want my deposit back since I did not cancel my contract and gold standard did not deliver their promise. I have even called the dispatchers , they had instructed me to contact my broker which is GOLD STANDARD MOVING AND STORAGE out of Florida for reference my job# which was assigned is 7336606. Their customer service was very rude and kept saying there is no Guaranties on the day of the pick up. I have done every steps possible on my part to go through my move with them since I have paid my deposit and not to break the contract. It was the most stressful of my days after my mother’s death. The name of business does not fit the experience I had with them. This is what I received form Ryan Summit:

“ Please click on your reference number 7336606 to view your moving estimate.

Thank You and Best Regards,

Ryan Summit

(754) 241-2838

Senior Moving Coordinator

Gold Standard Moving and Storage

888-220-8664

ryans@goldstandardmoving.com

https://goldstandardmoving.com “

If I get my deposit back, I will follow up on this review to reflect their action to resolve the matter.

Behzad H.

Move size: Partial Move Service cost: $278438

Our move didn't have the easiest logistics - it was raining, we had narrow streets, and our old landlord was very particular about how things were done. They paid attention to the details, were careful while packing and unpacking, and were mindful about where we wanted things placed. They also didn't require too much of our attention, which meant we could worry about all the other stuff involved in moving...or just relax when we could while they did the work. If you wish to move without any struggle, this is the company to hire! I wish I could give them more than 5 stars!

Move size: 2 Bedroom Home Service cost: $4244

I have called several different places getting quotes for an out of state move. At first the rep was nice and was going through everything. When it came down to the cost I did advise I have gotten better quotes. He was being pushy when I said I need to talk to my husband first. Then I told him I honestly probably would not move forward since I got a lower quote. He asked what it was and who, I advised quote and the company. He stated it was not a reputable company and went over BBB all stuff I have already looked up. I kindly said I was not interested at this point and he was talking over me. I ended up hanging up and then he called back basically yelling at me. I mentioned in 2021 his company has 25 complaints this year and thats when he got really mad. I said I am not interested thanks for your time and I was hanging up and not to call back. He then sent me TWO rude txt messages. Will not work with this company because of the rude encounter.

Move size: 4 Bedroom Home Service cost: $7500

We hired this company to move my daughter from Palm Springs, CA to San Antonio, TX. They were 2 days late picking up furniture and finally picked it up on 6/11. My daughter is still waiting in TX for her furniture. Evidently the furniture is sitting in Las Vegas, NV with a company called Oasis Storage. Everytime we call them we get the run around. We were told they have until 7/8 to deliver and now my daughter was told it will come over the weekend. Gold Standard does not care about us now that they have been paid their portion of the moving. It is a total scam!! After reading other reviews, I'm fearful if we will ever see the stuff again and/or what condition it will be in. We are at their mercy. I don't even want to give them 1 star but in order to post this I have to.

Move size: Studio Service cost: $2700

DO NOT USE THIS COMPANY. They tell you they will beat any quote that you get, and that's because the quote they give you doesn't matter. I booked them for a move that was supposed to have cost $8,000. A third party company showed up and after they had already moved half of our furniture into some storage, they told us it was actually going to cost over $16,000. Of course we couldn't afford that. And they would only return our furniture to us if we paid them $4,000. In the end, we were out of the deposit we gave Gold Standard and out $4k. Also, we had to move ourselves. I called Gold Standard, and they blamed me for what happened, saying that I must have told them the wrong amount of items, and pretty much said it was not their problem. PLEASE DO NOT BOOK WITH THEM. Our move was supposed to have been stress free, but instead, it was a nightmare.

Move size: 4+ Bedroom Home Service cost: $8000

I have never been more upset and more cheated in my life. As a retired senior on social security I can not allow this to take a chunk of my lifetime of savings.

Moving guarantee from Allied who came to our house and saw everything we were quoted $17,000 we didnt hire them since Gold Standard estimated $8000.

Then after 3 reviews of all our goods with Golds price became $11,900. Which we begrudgingly agreed.

We still went with Gold thinking even if price changed a bit it wouldn’t hit

the $17000 that Allied quoted.

Why was Golds estimate so low versus Allied who actually visited with us and saw our furniture etc.

Bait and switch!!!!

In fact interesting every other companies estimates can be found in my in box all Gold Standard disappear online after time sort of evidence tampering. Whose emails time out and disappear how do they do that?

https://bear.hellomoving.com/wc.dll?mpest~FriendlyIn~W1BQN49583~5279~184351418

Seebelow links all have a time limit and disappear.

https://bear.hellomoving.com/wc.dll?mpest~FriendlyIn~W1BQN49583~5279~184351418

Here is the bill of lading where they show the $11900 estimate which now magically became $25000 due to more work that was estimated three times and we added nothing and its more than double $11,900 now is $25000

You dont estimate $8000 get someone to hire you then change price to $11,900 then change to $25000 when nothing was added to the move list.

They also quoted $1500 for a full pack with no surprises and now are charging me $6650 for more packing then they thought.How is that possible when we reviewed the list with them three times.

You cant speak to a manager no one cares how they have cheated me and the delivery that was quoted being here between July9-11 is now supposedly around July 23. I even drove to their address which is in an office with no name on the door and paper taped to the window so you cant see in. Really?

I now have to pay rent at my apartment with nothing in it and get a hotel for two weeks.

My only recourse is to put my review with the better business bureau and 10 other websites to protect other people. Being older and on social security I now have to go into my only retirement fund to get my goods from being held hostage.Shame on Gold Stamdard and Quick Move LLCfor cheating people. I thought I was hiring a mover not three companies to cheat me.

(Golds who I hired thinking they were the mover, Quick Move LLC who packed me and another company to deliver when ever they get ready no delivery date confirmed when it was supposed to be July 9-11.)

You cant estimate $8000 move to $11,900 then $23,000 then $25,000.

That is just wrong I added nothing.

Either the initial quote was lowball so we would hire them or the actually price was so high as we were stuck.

We would never have hired them at $25,000 when I had a guarantee from someone else at $17000 with and actually delivery date instead now we really dont know but think in about two weeks.Which is two weeks late according to my contract.

In 9 different moves in my life this is the worst and in being taken advantage in my life this is the worst.

Shame on Gold Standard and Quick move.

You may hear their side of the story this is what I swear is the truth and nothing but the truth so help me God.

David

Move size: 2 Bedroom Home Service cost: $25000

The moving company contacted us Saturday 6/26 saying Sunday (the next day) 9-6 was the window they'd be there. They originally told us the 26th-28th so this would've been the 27th they were showing up. Fine.

We wait until like 4pm after frantically making sure everything is packed, my husband calls to get an ETA since we haven't heard any communication all day and the movers are like....we don't have you set as moving. We can send a guy out tomorrow and he can get there by Tuesday. 1. They're coming from Chicago, we know how long it takes and it shouldn't take a full day. It takes 4 hours. 2. Are you sending one guy for our whole house? What's happening? We didn't realize at first that they just broker out a moving company and they don't actually do it themselves so we have no idea who we're even getting until they show up.

We demand that someone is there tomorrow, not Tuesday because we needed to be out by the 30th at the latest. I want to ideally by out the 29th because really we turn over the keys so they can take over the 30th. They start staying they don't even have an estimate for us and can we be flexible? We gave you 3 days with months of advance notice to be flexible.

I go to ask for a refund and cancel service because at this point we don't even trust them with our stuff. All of a sudden when I want to cancel, the lady said she checked and the truck is in the shop. It's still in the shop but they can be here in a 3-6pm window. It's 1pm now and they're still coming from Chicago. Yeah no thanks, we already made other arrangements so give us our money back. She said no can do, we can make it in the window so we can't refund then. There was no 24 hr notice. Nobody else knew what was happening and it would've been nearly impossible to make it in that window unless they decided to switch to a private jet to move our stuff.

I called a few times and finally threatened them saying we will get our money back because we already reported you as fraudulent to the bank and the next step will be a lawyer and they won't just want the deposit back they will come after you. We got our deposit back eventually but how hard I had to fight for it and how many hours I wasted on the phone was insane. This company needs to be reported and I'm going to make sure I do all I can to personally take them down. Last minute we had to get 2 moving trucks and a ton of friends to help us get out of our house in time.

Move size: 4 Bedroom Home Service cost: $15000

MISLEADING BUSINESS PRACTICES. DO NOT USE THIS COMPANY.

I signed a binding estimate with Gold Standard and paid a $1300 deposit for my move four months in advanced. One month later I had to cancel my move and was outside of the 10 day refund period for my deposit. I was told that upper management can approve refunds outside of this period and given the contact information for upper management. 3 weeks passed and despite sending several emails and making phone calls no one from Gold Standard ever reached out to me to discuss my refund. After more than 3 weeks I received a reply to my email with an assurance that someone from upper management would contact me by the end of the following day. No one ever contacted me. Additionally, the email I received was signed by an employee working for/ listing the website for a company called United American Moving. Upon doing further research I realized that Gold Standard and United American Moving are the same company just using two separate names. United American Moving has dozens of complaints with the department of transportation and the better business bureau. I was also told that Gold Standard had been in business for 30 years but upon further research could find no reviews/ record for the company beyond the last year.

Given I was outside the refund period, my review is not based on losing my deposit but rather the complete lack of communication and customer service Gold Standard demonstrates. Given that the company still has $1300 of my money, you would think I would be entitled to at least a response to my email. This company is operating under the name Gold Standard Moving but is the same business as a company called United American Moving with horrible reviews. Gold Standard changed their name in order to hide the dozens of bad reviews and formal complaints filed against them. DO NOT USE THIS COMPANY.

Move size: 2 Bedroom Home Service cost: $3209

The 5-star reviews are certainly fake, should have read them closely before working with this company. All the 5-star reviews sound alike and there is no variation (where are the 4- and 3-star reviews?). Paid a deposit and movers never showed up, I was forced to sell my furniture. Still trying to get my deposit back. Have called them multiple times and apparently a manager has to sign off on a refund, they said I would hear back from them in 2 days about the refund. Haven't heard back from them in 2 weeks now. Their wait time is close to an hour just to talk to a representative (likely because there is a long line of pissed-off customers waiting to talk to them) so it's very inconvenient having to chase them down. Will be filing a police report if I don't receive my deposit back. Will also be reporting to BBB and FTC. Overall, save yourself the headache and find a different company.

Move size: 1 Bedroom Home Service cost: $1900

I would give this company 0 stars, but unfortunately, that is not an option. This company is not a real moving company but a contracting site. They contract with other moving companies. I was quoted $4,210.00 for a move out of state (That was the "highest price" I was going to have to pay). I paid the $1321.00 deposit, had a moving date, and everything was set. Two days before the move I had a "quality assurance" phone call with a representative from the company and he told me I had to pay an additional $1,500 deposit and the move would be $6,500 instead. I asked how that could be because Jeff said it wouldn't be any higher and he (Freddie) gave me some B.S. answer. We went back and forth about the price, he had to check with his dispatch" to see if they could do the move for the price we agreed to. Of course, they couldn't. The crazy thing is he said the price could change once they have my stuff loaded. I told him I wanted to cancel the move and wanted my deposit back. Which I have not received. Be careful if you use this in-between company. I keep thinking what would have happened had they loaded my stuff. How much more would the move have cost me? I am lucky that I didn't have to move right away. I usually don't write bad reviews but this company is very dishonest and I would hate to see someone load all their stuff in a moving truck and not be able to pay the remainder of the bill...they create after.

Move size: 1 Bedroom Home Service cost: $6500

1. Movers did not pick up on the day they said they would. No communication about this.

2. Once the movers showed up, they asked for $2,000 more than the quote Guy Fischer, customer representative, gave me, even though I had the exact amount of stuff I told him needed to be moved. The movers told me the representatives give lowball quotes on purpose to get you to sign up, knowing you will have to pay more later.

3. I could not get in touch with Guy Fischer, even though he gave me his cell phone number. I have called and left voicemails. Have not heard from him since I signed up. Obviously he gets his commission and checks out. The customer service hotline always has a 45 min+ wait. Currently I'm on hold with them, the estimated wait time is 90 minutes.

4. They promised me a maximum 21 day delivery window. They picked up my stuff on June 2. It is July 19. I still do not have my things, and I have no confidence the delivery will be anytime soon. Try not having furniture for 2 months. Trust me, not fun.

5. Customer service representatives are defensive and rude. One actually told me this was all my fault for not reading the contract. So, basically, I should have known better than to use such a scammy company? It's crazy that instead of apologizing for terrible service, they tell you its your own fault for choosing their company.

***If you go with this company (and you shouldn't), TELL THEM YOUR FIRST AVAILABLE DELIVERY DATE IS THE NEXT DAY! They use this as an excuse to deliver your stuff late. They will NEVER be able to deliver your stuff before you get there, trust me.

Move size: 1 Bedroom Home Service cost: $4000

CROOKS, DO NOT BOOK. This company is dishonest, expensive, does not listen, does not take responsibilities for its errors, and is incompetent. It is essentially a middle man that contracts out movers and acts like they do no wrong. Also the fact that you have to email to get a manager shows there lack of regular business sense.

My girlfriend booked this company and did not remember to cancel before 10 days, and we sure wish she did. In the beginning the company salesman, Zach, told her it would be cheap, less than $2000, to move our one bedroom apartment from Indiana to New Jersey. They charged us $690 to in a non-refundable deposit so that we could not exit the "agreement." Even though we booked months in advance, they called us the day before our scheduled move (from July 1st to the 3rd) and told us they can no longer move us then. To this company a written agreement means nothing. We had an agreement on this time and they did not deliver on their side of the deal. A supervisor I talked to offered only $100 compensation for the “minor inconvenience.” I later told her that it was more than an minor inconvenience and that we had to extend our lease and it cost $260. She agreed to discount us that at least, but we still have not received any word from the company on our money. They then scheduled our move for 7/6 or 7/7. We were told every time we called customer service we would get a call 24 hours before the move and 1 hour before the move. We called customer service on 7/5 and 7/6 about payment methods and they never told us we would be moving on 7/6. We never got a call on 7/5 saying we would be moving on 7/6. But we got a call while driving 12 hours away that the mover would be there in one hour on 7/6. We did not get any notice 24 hours before, as we were always told and left because we had an international flight in the early morning of 7/8 and set up a proxy for 7/7. We called customer service and they would not let us talk to a supervisor and told us it was our fault that we were not there, taking no responsibility for the fact we got no notice. We scrambled while driving to get a new proxy. We paid over $350 in proxys to cover our pickup.

At pickup the man told us that because we were a certain amount of feet from the elevator that it would be charged extra. This was never explained to us and we basically had to pay as more than it would have been if they took the stairs from our second floor apartment. When the movers left they never told the proxy that we were over in our cubic footage. Later, on 7/10, we receive a call that our things will arrive today (7/11) at 7-8 am and they will call us one hour in advance. Also the man told us our balance was more than $750 increased because we were over on cubic footage and the distance from the elevator. Again they never told us this at pickup.

My proxy was there at 7 am because we knew they would not call in advance and they showed up with no prior call at 9 am. They said it was "our bad" and proceeded to move things inside. We made sure everything was inside and then odd things that were not on the checklist that THEY HAD and that WE HAD FROM WHEN OUR STUFF WAS PICKED UP. Two rugs, 5 luggage boxes, light fixtures, stools, a large table, and many more things that were NOT ON OUR LIST AND THE PROXY TOLD THEM WERE NOT OURS were unloaded. While telling the man these things were not ours and to take them back to the truck, he began to get upset and asked for more money to remove someone else's stuff. Also he said he did not know how to assemble the bed, even though in the agreement the company promised to disassemble and assemble the bed. He then became very combative to my ELDERLY PROXY, and proceeded to try to leave the premises with all the extra property in our apartment and the bed disassembled. The police were called as my proxy feared her life and did not want to let the men leave without doing their job. The police let them go as it was a civil matter. We will communicate with the company through our lawyer and likely sue them for all of our injustice. Hopefully we can communicate with the owner of the stuff, as we have found a passport and other important property in the person's belongings.

The customer service has been horrible. Every time we call the estimated wait time is off and we wait at least 30-50 minutes.The phone service also drops our calls multiple times so the wait time is usually 1 hour plus. We still have not received the $260 refunds or talked to a supervisor as we believe we are owed more of a discount for their mistakes. The company is set up so you get sold by a salesman a very low rate, and when you try to call or email him again he never answers. The customer service is rude, incompetent, and you can not directly reach a supervisor so nothing can happen when things go wrong. Also they contract out movers so they blame all issues on the movers, who will over charge you for space and belongings that are not yours.

Move size: 1 Bedroom Home Service cost: $3200

I cancelled my contract with this company prior to the ten days grace period. After 14 days of signing the cancellation contract, Gold Standard still has not issue a refund. The only way to get my money back is to go to court.

It is evident that there are many people this company is cheating. I would like to file a class action lawsuit against this company because they are conducting illegal business practices. THIS WILL STOP.

>>>>This can get refunds to people who lost money.

Move size: 2 Bedroom Home Service cost: $1147

This Fake moving Company is an unaccredited moving company/broker. They down payment for our NY to FL move but never called or showed up on the agreed pick up window. There is no reasoning with them. My lawyer advised to report them to BBB, your county's Department of Consumer Affairs, Federal Trade Commission and media outlets.

ABC7 is responsive and here is their direct link.

https://abc7ny.com/7-on-your-side-nina-pineda-contact-us/126197/?ex_cid=wabcdsa

Let us all report this scam moving company

Move size: 3 Bedroom Home Service cost: $3645

They underquote you in order to get you in the door and pay a deposit. One to three days before your pickup they will give you a quality assurance call. This is by no means a quality assurance call, this is simply to find ways to upcharge you and take more money from you for the deposit and final purchase. Pickup day: Nobody shows up. I'm assured over the phone that the pickup will happen. Two weeks go by, every day I call and I'm assured that "dispatch" is working on it. Three weeks go by, I'm at wits end and they offer a full refund. The refund is supposed to take 9-12 business days. I'm now sitting at 20 business days and the money hasn't been refunded to me. I call the refund department and wait on hold (3 callers in) for over three hours. They hang up on me. I call back and I'm put back on hold (20 callers in). They do not intend to provide you service and they sure as hell don't intend to give you your money back. This company is a complete scam. They don't exist to provide customers a product or service, they exist short term to take your deposit and then dissolve into another catchy company name after legal action mounts up.

Move size: 1 Bedroom Home Service cost: $2200