Gold Standard Moving and Storage LLC

From the top down, every person that we talked to told us what we wanted to hear just to make the sale. PLEASE DON’T MAKE THE SAME MISTAKE THAT WE DID! Our initial estimate was $2300, then it went up to $2,900. On the day of the move, the total amount would have been $4,500! That is a huge jump, don’t you think? Next problem that we ran into is that the date the truck was supposed to be at our house, it conveniently broke down out of state. This conveniently pushed the new pickup date to right outside of the 10 day cancellation period which caused us to lose our deposit. From this point until the date the truck was to arrive involved numerous long wait times for customer service, just trying to get more information about the truck. In fact, we never even found out the date of the move and the name of the moving company from Gold Standard until we spoke with sales. The next date for the truck got moved to a Sunday, with the pick-up time frame starting at 10AM. This became a moving target until the driver finally arrived at our house at 5 p.m. (not very close to any of the earlier times that were told to us) After loading everything, the driver told us that the total charge for that day would be $1,700 with another $1,700 due upon arrival at our final destination. This is in addition to the $1,000 already given to hold the reservation. We were repeatedly given excuses from customer service and told that they couldn’t talk with the dispatchers about our move. The sales representatives were the smoothest talkers I’ve ever dealt with… they should get an Emmy for their performance and tactics! They also NEVER answered any emails when I contacted them for help (even though they told us they would be there for support throughout the process) and their phone’s voicemail was conveniently always full and couldn’t accept any more messages.

If you are looking for a reliable, honest, and trustworthy company, PLEASE FIND A DIFFERENT COMPANY! THIS IS NOT THE ONE YOU WANT TO USE!

Move size: 1 Bedroom Home Service cost: $1000

We negotiated and arranged to move to another state on 4/28/21 which required a 50% electronic bank deposit. Then we were told it would 7 -10 days for the furniture to arrive. We pushed the date forward a week so we could be at the state in time for arrival. When our furniture was picked up we were told it would be an additional $1500 even though there were no changes from the estimate. Our copies were illegible. When we called missing the delivery date it was explained it could be up to another 21 days per the illegible copies we received from a different company!! They only take calls Tues and Thursdays we were told but no one answers the phone or returns call. Occasionally someone answers and we have also been disconnected. Please note it is now 6/17/21 with no belongings or furniture. Our jobs have been disrupted, we are split between states, and no one is responding.

Move size: 1 Bedroom Home Service cost: $8163

Where to begin: I searched on the internet for moving companies and they came up. I contacted them thinking they were the actual moving company, but they are brokers; which is okay. I spoke with someone at first who I don't remember his name, and he gave me an estimate based on all boxes and furniture I was moving. The estimate was fair. He said someone will call me to do a "quality control" call a few days before the move. Well, this so called " quality control" call was to try to get more money from me. This guy who identified himself as Frederick called me and was pushing me to buy more space so all my stuff could fit in the truck. He even started using some technical terms, like bill of lading or whatever, trying to scare me and get me more confused

I told him nothing had changed and he kept pushing, in a very unprofessional way, for me to buy more space and asked me for $300 more. Because I told him I was not going to do it, he kept saying I was going to end up paying more at the time of pickup and it would be too late then. I told him I was going to call Will Adams whom I spoke with, and he had emailed me before the initial quote.

Guess what: I called Will Adams, and the same guy Frederick picked up the call and said he was Will's boss and there was nothing he could do about the initial quote and that I was going to end up paying more.

I did nothing, and waited for the pickup date. The other guys came picked up my stuff and I didn't have to pay any extra.

So, if you can do the moving yourself, do it. I know it's a lot of work, but you don't have to go thru all the BS from people like these. Plus you will get a few other surprises along the way until your stuff is actually delivered.

The whole experience was very unpleasant. So, BE CAREFUL WITH THESE PEOPLE.

Move size: 1 Bedroom Home Service cost: $2300

Do not use this company, they are a scam. I initially booked with them and they quoted me $3,900 from California to Texas and said it would take 5-7 days to get my things. Once the actual movers (West Coast Moving) showed up on moving day, the movers told me that it was going to be $7,800 not the initial $3,900. I complained that there were less items packed and going with the movers than I initially quoted so it should be less not twice as much. The mover at my house began to get extremely frustrated and became very unprofessional by using foul language. He then proceeded to try to bully me into signing the contract and the higher price. When I refused he began to video tape my house for inventory (without my permission) and in the video included furniture and boxes that were not a part of the move to make it look like there was extra things. He then called his “dispatch”. After speaking with his dispatch he informed me Gold Standard would reach out. Gold Standard told me they reached a deal with the movers for a more reasonable price of $4,800. I told them I would consider it. When I talked to the mover at my house he told me no that wasn’t the deal he made with them and proceeded to bully me into the contract. As I told him I was not going to sign because these weren’t the terms we agreed to, he proceeded to use foul language and told me he didn’t need my business and he was leaving. Also, while I was on the phone with Golf Standard, the mover at my house began to smoke a cigarette in my garage without my permission.

I proceeded to call Gold Standard the following day to get my deposit back and I sat on hold for 5 hours. When I got to be first in line I got forwarded to the after hours voicemail even though it was only 1:45 PM Pacific Time (4:45 EST) when they don’t close until 6 PM. I called the day after that at 6:05 am Pacific (9:05 EST), sat on hold for an hour and forty minutes before making it to number one in line. Once I made it to number one in line, I was once again forwarded to their after business hours line. I was forwarded at 7:45 am or 10:45 EST. I have left two voicemails and have not received a call back.

Ever since I signed the contract I have not been able to get a hold of anyone from their company and have had nothing but problems. This is the worst company to use and is a complete scam as they refuse to provide a professional and reliable mover.

Move size: Partial Move Service cost: $7800

To the owner, management and staff of Gold Standard Moving,

Yes, It is now After 7 PM PDT. I was promised yet again today that the moving truck was en route and would be here by 7 PM. Your company is now in default of contract. I have been lied to all week long by many people with your company. Every person I spoke with lied about the arrival time of the truck. This is no way to do business. I spent the week on hold for 45 minutes plus time and time again, and could not get answers. I did get many promises. With each passing day and phone call, with every rep I spoke with I got more and more upset. I did try my best to be respectful until, having been lied to yet again I lost my temper with your employee, Lily. For that I am very sorry. It is never ok to yell curse words at someone, and I am ashamed that I behaved that way.

That said, the treatment of a paying customer who has put their trust and faith in your company is abysmal. Because it became ever more apparent that East Freight Logistics was not coming, my husband had to drive 6 hours round trip to get a uhaul trailer on such short notice. We still have many items that have to be moved. We are scrambling at this point (after hours) to find a truck and storage unit to store our belongings until we can make arrangements to return from Memphis to Portland to get them to our new home.

I will be making a full report to the BBB. I will be reviewing your company Gold Standard Moving and Storage with YELP, Google, Youtube, Facebook, Twitter, Tumbler, etc. I fully intend to get some rectification for this shameful behavior of a company to scam trusting people out of their money, time and trust.

Shame on you!

Move size: 3 Bedroom Home Service cost: $5500

It is very surprising to see any 5 star reviews on here after the experience we just had today. My mother in law hired “Gold standard” moving about a month ago to move her from California to North Carolina. She made numerous phone calls their team about exactly what was in the storage unit that was to be moved and narrowed it down to a list of items that were for sure included in the price quote. Over the phone they try very hard to make it seem like they are professional and going to make your move easy. Because that’s the point of hiring a moving company right. This morning when the truck showed my mother in law went to the unit herself, I should have been there and that’s my fault, but I guess I trusted that “gold standard” right off the bat the completely unprofessional and erratic mover that seemed to be on drugs started saying there was no way her items would fit on the truck and talking to her like she was a child. She informed him that not all of it was going but he wouldn’t even touch anything in the unit and said she had to pay an extra 2000 on top of the 4500 she was already paying. ALL THE ITEMS ARE LISTED IN THE CONTRACT. So she went back and forth asking him to try and fit the stuff in because she knew it would fit but he wouldn’t do it. He got in his truck and left. She payed over 2,000 dollar deposit and he claims she canceled the job which did not happen. So now we are screwed. A few people answered the phone and basically said they are triple booked and it’s going to be hard to book another job to move her stuff. Customer service literally said there is not much they can do. This company doesn’t care about you or their contract. I worked for a moving company for years and this was the most unbelievably shady so called moving company I have ever seen. You can tell just by the people they hired to move her. PLEASE DO NOT HIRE THEM. You will regret it

Move size: 1 Bedroom Home Service cost: $4500

This company is dishonest, expensive, does not listen, does not take responsibilities for its errors, and is incompetent. It is essentially a middle man that contracts out movers and acts like they do no wrong. Also the fact that you have to email to get a manager shows there lack of regular business sense.

I am extremely unsatisfied with my move and service associated with my move. My girlfriend and I scheduled our move months in advance and allowed them ample time for the company to move us on 7/1-7/3,as written in our agreement. But to this company a written agreement means nothing. We had an agreement on this time and they did not deliver on their side of the deal. A supervisor I talked to offered only $100 compensation for the “minor inconvenience.” I later told her that it was more than an minor inconvenience and that we had to extend our lease and it cost $260. She agreed to discount us that at least. They then scheduled our move for 7/6 or 7/7. We were told every time we called customer service we would get a call 24 hours before the move and 1 hour before the move. We called customer service on 7/5 and 7/6 about payment methods and they never told us we would be moving on 7/6. We never got a call on 7/5 saying we would be moving on 7/6. But we got a call while driving 12 hours away that the mover would be there in one hour on 7/6. We did not get any notice 24 hours before, as we were always told and left because we had an international flight in the early morning of 7/8 and set up a proxy for 7/7. We called customer service and they would not let us talk to a supervisor and told us it was our fault that we were not there, taking no responsibility for the fact we got no notice. We scrambled while driving to get a new proxy.

The customer service has been horrible. Every time we call the estimated wait time is off and we wait at least 50 minutes.The phone service also drops our calls multiple times so the wait time is usually 1 hour plus. When we talk to the customer service people they always tell us something different, such as whether or not we can pay by check when the movers come. On 7/5 we were told we could and on 7/6 we were told we could not. The workers were also very rude. Also we were charged twice once when our estimate increased and they are a very dishonest company. We still have not received the $100 or $260 refunds or talked to a supervisor as we believe we are owed more of a discount for their mistakes.

Move size: 1 Bedroom Home Service cost: $2350

Literally sick to my stomach with this moving company. Lies upon lies about when they will show up, my estimate was time sensitive and dissappeared. Can’t get ahold of anyone from the company the man that sold this scam Thomas guy won’t answer the phone anymore. Left stuck with my kids with no movers, we were told upfront they’d pack our stuff. Then glad i called back to ask, they pack NOTHING and they’ll say it was written in your estimate. Took our bank account. Customer service cannot refund, cannot give any information on the movers whatsoever or any kind of help after waiting 75 minutes on hold each time.. ITS a HUGE SCAM!! Don’t waste your money or time. Seriously cannot sleep over this anguish. Never showed up. Said they were keeping our deposit. Am scared to death they are gonna try to take more of our money during a huge military move. AWFUL!!!!

Move size: 3 Bedroom Home Service cost: $4100

The 5-star reviews are certainly fake, should have read them closely before working with this company. All the 5-star reviews sound alike and there is no variation (where are the 4- and 3-star reviews?). Paid a deposit and movers never showed up, I was forced to sell my furniture. Still trying to get my deposit back. Have called them multiple times and apparently a manager has to sign off on a refund, they said I would hear back from them in 2 days about the refund. Haven't heard back from them in 2 weeks now. Their wait time is close to an hour just to talk to a representative (likely because there is a long line of pissed-off customers waiting to talk to them) so it's very inconvenient having to chase them down. Will be filing a police report if I don't receive my deposit back. Will also be reporting to BBB and FTC. Overall, save yourself the headache and find a different company.

Move size: 1 Bedroom Home Service cost: $1900

My mother was on her last breath of her life when Ryan Summit senior coordinator blew my phone to get a contract signed and secured. After paying $688 and some change, her

5 items was not picked up and no one including Will Nevarro, Charles Ross, and Ryan Summit would return my calls. They are hiding behind a automated call processing system not to be accountable to customer’s concerns. I will want my deposit back since I did not cancel my contract and gold standard did not deliver their promise. I have even called the dispatchers , they had instructed me to contact my broker which is GOLD STANDARD MOVING AND STORAGE out of Florida for reference my job# which was assigned is 7336606. Their customer service was very rude and kept saying there is no Guaranties on the day of the pick up. I have done every steps possible on my part to go through my move with them since I have paid my deposit and not to break the contract. It was the most stressful of my days after my mother’s death. The name of business does not fit the experience I had with them. This is what I received form Ryan Summit:

“ Please click on your reference number 7336606 to view your moving estimate.

Thank You and Best Regards,

Ryan Summit

(754) 241-2838

Senior Moving Coordinator

Gold Standard Moving and Storage

888-220-8664

ryans@goldstandardmoving.com

https://goldstandardmoving.com “

If I get my deposit back, I will follow up on this review to reflect their action to resolve the matter.

Behzad H.

Move size: Partial Move Service cost: $278438

Our move didn't have the easiest logistics - it was raining, we had narrow streets, and our old landlord was very particular about how things were done. They paid attention to the details, were careful while packing and unpacking, and were mindful about where we wanted things placed. They also didn't require too much of our attention, which meant we could worry about all the other stuff involved in moving...or just relax when we could while they did the work. If you wish to move without any struggle, this is the company to hire! I wish I could give them more than 5 stars!

Move size: 2 Bedroom Home Service cost: $4244

I have called several different places getting quotes for an out of state move. At first the rep was nice and was going through everything. When it came down to the cost I did advise I have gotten better quotes. He was being pushy when I said I need to talk to my husband first. Then I told him I honestly probably would not move forward since I got a lower quote. He asked what it was and who, I advised quote and the company. He stated it was not a reputable company and went over BBB all stuff I have already looked up. I kindly said I was not interested at this point and he was talking over me. I ended up hanging up and then he called back basically yelling at me. I mentioned in 2021 his company has 25 complaints this year and thats when he got really mad. I said I am not interested thanks for your time and I was hanging up and not to call back. He then sent me TWO rude txt messages. Will not work with this company because of the rude encounter.

Move size: 4 Bedroom Home Service cost: $7500

We hired this company to move my daughter from Palm Springs, CA to San Antonio, TX. They were 2 days late picking up furniture and finally picked it up on 6/11. My daughter is still waiting in TX for her furniture. Evidently the furniture is sitting in Las Vegas, NV with a company called Oasis Storage. Everytime we call them we get the run around. We were told they have until 7/8 to deliver and now my daughter was told it will come over the weekend. Gold Standard does not care about us now that they have been paid their portion of the moving. It is a total scam!! After reading other reviews, I'm fearful if we will ever see the stuff again and/or what condition it will be in. We are at their mercy. I don't even want to give them 1 star but in order to post this I have to.

Move size: Studio Service cost: $2700

DO NOT USE THIS COMPANY. They tell you they will beat any quote that you get, and that's because the quote they give you doesn't matter. I booked them for a move that was supposed to have cost $8,000. A third party company showed up and after they had already moved half of our furniture into some storage, they told us it was actually going to cost over $16,000. Of course we couldn't afford that. And they would only return our furniture to us if we paid them $4,000. In the end, we were out of the deposit we gave Gold Standard and out $4k. Also, we had to move ourselves. I called Gold Standard, and they blamed me for what happened, saying that I must have told them the wrong amount of items, and pretty much said it was not their problem. PLEASE DO NOT BOOK WITH THEM. Our move was supposed to have been stress free, but instead, it was a nightmare.

Move size: 4+ Bedroom Home Service cost: $8000

I have never been more upset and more cheated in my life. As a retired senior on social security I can not allow this to take a chunk of my lifetime of savings.

Moving guarantee from Allied who came to our house and saw everything we were quoted $17,000 we didnt hire them since Gold Standard estimated $8000.

Then after 3 reviews of all our goods with Golds price became $11,900. Which we begrudgingly agreed.

We still went with Gold thinking even if price changed a bit it wouldn’t hit

the $17000 that Allied quoted.

Why was Golds estimate so low versus Allied who actually visited with us and saw our furniture etc.

Bait and switch!!!!

In fact interesting every other companies estimates can be found in my in box all Gold Standard disappear online after time sort of evidence tampering. Whose emails time out and disappear how do they do that?

https://bear.hellomoving.com/wc.dll?mpest~FriendlyIn~W1BQN49583~5279~184351418

Seebelow links all have a time limit and disappear.

https://bear.hellomoving.com/wc.dll?mpest~FriendlyIn~W1BQN49583~5279~184351418

Here is the bill of lading where they show the $11900 estimate which now magically became $25000 due to more work that was estimated three times and we added nothing and its more than double $11,900 now is $25000

You dont estimate $8000 get someone to hire you then change price to $11,900 then change to $25000 when nothing was added to the move list.

They also quoted $1500 for a full pack with no surprises and now are charging me $6650 for more packing then they thought.How is that possible when we reviewed the list with them three times.

You cant speak to a manager no one cares how they have cheated me and the delivery that was quoted being here between July9-11 is now supposedly around July 23. I even drove to their address which is in an office with no name on the door and paper taped to the window so you cant see in. Really?

I now have to pay rent at my apartment with nothing in it and get a hotel for two weeks.

My only recourse is to put my review with the better business bureau and 10 other websites to protect other people. Being older and on social security I now have to go into my only retirement fund to get my goods from being held hostage.Shame on Gold Stamdard and Quick Move LLCfor cheating people. I thought I was hiring a mover not three companies to cheat me.

(Golds who I hired thinking they were the mover, Quick Move LLC who packed me and another company to deliver when ever they get ready no delivery date confirmed when it was supposed to be July 9-11.)

You cant estimate $8000 move to $11,900 then $23,000 then $25,000.

That is just wrong I added nothing.

Either the initial quote was lowball so we would hire them or the actually price was so high as we were stuck.

We would never have hired them at $25,000 when I had a guarantee from someone else at $17000 with and actually delivery date instead now we really dont know but think in about two weeks.Which is two weeks late according to my contract.

In 9 different moves in my life this is the worst and in being taken advantage in my life this is the worst.

Shame on Gold Standard and Quick move.

You may hear their side of the story this is what I swear is the truth and nothing but the truth so help me God.

David

Move size: 2 Bedroom Home Service cost: $25000

The moving company contacted us Saturday 6/26 saying Sunday (the next day) 9-6 was the window they'd be there. They originally told us the 26th-28th so this would've been the 27th they were showing up. Fine.

We wait until like 4pm after frantically making sure everything is packed, my husband calls to get an ETA since we haven't heard any communication all day and the movers are like....we don't have you set as moving. We can send a guy out tomorrow and he can get there by Tuesday. 1. They're coming from Chicago, we know how long it takes and it shouldn't take a full day. It takes 4 hours. 2. Are you sending one guy for our whole house? What's happening? We didn't realize at first that they just broker out a moving company and they don't actually do it themselves so we have no idea who we're even getting until they show up.

We demand that someone is there tomorrow, not Tuesday because we needed to be out by the 30th at the latest. I want to ideally by out the 29th because really we turn over the keys so they can take over the 30th. They start staying they don't even have an estimate for us and can we be flexible? We gave you 3 days with months of advance notice to be flexible.

I go to ask for a refund and cancel service because at this point we don't even trust them with our stuff. All of a sudden when I want to cancel, the lady said she checked and the truck is in the shop. It's still in the shop but they can be here in a 3-6pm window. It's 1pm now and they're still coming from Chicago. Yeah no thanks, we already made other arrangements so give us our money back. She said no can do, we can make it in the window so we can't refund then. There was no 24 hr notice. Nobody else knew what was happening and it would've been nearly impossible to make it in that window unless they decided to switch to a private jet to move our stuff.

I called a few times and finally threatened them saying we will get our money back because we already reported you as fraudulent to the bank and the next step will be a lawyer and they won't just want the deposit back they will come after you. We got our deposit back eventually but how hard I had to fight for it and how many hours I wasted on the phone was insane. This company needs to be reported and I'm going to make sure I do all I can to personally take them down. Last minute we had to get 2 moving trucks and a ton of friends to help us get out of our house in time.

Move size: 4 Bedroom Home Service cost: $15000

MISLEADING BUSINESS PRACTICES. DO NOT USE THIS COMPANY.

I signed a binding estimate with Gold Standard and paid a $1300 deposit for my move four months in advanced. One month later I had to cancel my move and was outside of the 10 day refund period for my deposit. I was told that upper management can approve refunds outside of this period and given the contact information for upper management. 3 weeks passed and despite sending several emails and making phone calls no one from Gold Standard ever reached out to me to discuss my refund. After more than 3 weeks I received a reply to my email with an assurance that someone from upper management would contact me by the end of the following day. No one ever contacted me. Additionally, the email I received was signed by an employee working for/ listing the website for a company called United American Moving. Upon doing further research I realized that Gold Standard and United American Moving are the same company just using two separate names. United American Moving has dozens of complaints with the department of transportation and the better business bureau. I was also told that Gold Standard had been in business for 30 years but upon further research could find no reviews/ record for the company beyond the last year.

Given I was outside the refund period, my review is not based on losing my deposit but rather the complete lack of communication and customer service Gold Standard demonstrates. Given that the company still has $1300 of my money, you would think I would be entitled to at least a response to my email. This company is operating under the name Gold Standard Moving but is the same business as a company called United American Moving with horrible reviews. Gold Standard changed their name in order to hide the dozens of bad reviews and formal complaints filed against them. DO NOT USE THIS COMPANY.

Move size: 2 Bedroom Home Service cost: $3209