Gold Standard Moving and Storage LLC

Worst mistake I made when I booked with Gold Standard (NY to FL). I went over my items on the initial call and let them know I had enough items for a 3000 sq ft home, he wrote up the estimate for 60 medium size boxes along with bulk items (furniture/alliances/etc..). I had second thoughts and called to cancel, but the original guy called back and convinced me to stay with them by doubling the box count. (mind you it was still medium size boxes). So like an idiot I stayed with them since I had little time to look around for another company. A week prior to my move, I get a call to go over my household items again. This time they tell me I had more than they originally quoted me at and they were now looking to DOUBLE my charges. After a lot of back and forth, I agreed to get rid of several bulk items that we would just sell off to save space and money on the move. Even after that it was still a couple thousand dollars more than the original estimate. Again, I said ok. (mind you at this time I have to move in 1 week regardless of my movers). So the gentleman says that due to the increased size of my items, they would need to send out a Semi and not just a box truck. I was told to expect a call 24-48 hours prior to pick up. I get a call late afternoon saying that they would be at my house between 8 and 10 the next morning(about 12 hours prior). Day of the move, May 27th... a box truck (26ft) pulls up in front of my home. I explain to the mover about the conversation regarding the Semi, and he shows me his document that still shows the original estimate of 1600 cubic ft. Either way, this is what they sent. I attempted to contact the first gentleman I spoke with, who assured me that he would be my point of contact throughout my move, but no response. So the movers filled the truck to the door, then had to locate a local storage facility to drop off half of the items so they would be able to come back and take the rest. They did.. emptied half the truck and came back and loaded the rest. at 1130pm they were finally done. I am now handed the forms that state I will owe just over an ADDITIONAL $4k above the estimate due to the size of the load. At this point there's nothing I can do. They have my goods and it's 1130pm. I go over the info with the mover and he tells me that he spoke with his supervisor and my goods will be scheduled for delivery on June 16th. I attempted to contact Gold Standard on June 7th with no luck after being "disconnected" once and left on hold for over an hour. I called again on June 8th and after 30 minutes I was finally able to speak with someone in customer service. I explained my situation about the change in prices and asked for what I considered a reasonable reduction of $2k of the more than $4k that they are charging. At first she said they wouldn't offer any compensation. Then offered $500. By the end she said the most they would offer is $750, take it or leave it, and that for any other compensation I would have to go through the actual company that is delivering my goods. Wait, aren't you the company that I hired and have the paperwork with? Was also told there was no available supervisor I could speak with further. At this time I accepted the $750 since that was all I was getting from this conversation, under the assumption that there would be a further conversation at the time of delivery. Which by the way, the customer service rep confirmed my delivery date of June 16th. Today is June 16th. Just after 9am, I called Gold Standard customer service to see when I should expect the truck since I had not received any calls prior. The gentleman tells me that he does not see anything about June 16th being my delivery date, but continues to tell me they have 5 to 14 days AFTER the 11th to delivery my household goods. How are 2 people going to tell me that my delivery is scheduled for June 16th, but then say there is up to a 14 day window after that? If I have a scheduled a Dr appointment, it's for the day scheduled, not an open window around that date. So I called the original driver (he gave me his number to call for follow ups, which by the way the original movers that showed up were excellent). I explain the situation and he tells me he was calling their dispatch to find out some info. He tells me that the truck is in the area and that I may get a call Friday or Saturday (June 18/19) but that I still may not get my delivery until next week. I then spoke with the dispatcher himself and he said that it would be delivered on Tuesday(22Jun). On Tues, they said they did not get all of my goods from the original pickup location and they needed to get it all together first, so he said Friday(25Jun). No truck on Friday, I called and was told the truck broke down in VA on it's way down. They finally showed up on Sunday. (27JUN). Mind you, Gold Standard NEVER provided any communication once the initial papers were signed. I had to call them each time and dig for updates. HORRIBLE EXPERIENCE!

Move size: 4+ Bedroom Home Service cost: $11200

This company moves NOTHING! They are a Broker and take 30% and throw you to the criminal carriers they hire. My "carrier" showed up, after canceling appointments many times, hours after the 5 day window expired. They figured they had us over a barrel with our house closing escrow and demanded an extra $12,000.00 cash with half up front. That's right, Twelve Thousand Dollars more in cash. I've been in sales and this guy, with no ID or paper work, tried everything in the book. He negotiated in good faith down to only $7,000 cash extra, he screamed, reasoned, insulted me. he begged, even called my manhood into question, and more. He was a seasoned EXTORTIONIST!

When I complained to the customer service department it fell on deaf ears. And not about the bad service, or leaving if I didn't pay more, but this happens lots. Seniors and collage students seem to be favorite victims. I complained that they don't care about the extortion! They turn a blind eye to this common practice and do nothing. If they have your stuff already on the truck, well, your'e cooked. Oh yes, and Gold Standard wants to keep my deposit of $2400.

Move size: 3 Bedroom Home Service cost: $6400

I contracted with Gold Standard, who then brokered the move to MSN Logistics and Best Quality Movers.

I received some of my stuff past the date they promised and everything was damaged and covered in red dust. Many items I didn't receive such as my dresser, desk, platform bed, and many others.

I was called the day after delivery by Best Quality Movers, and they told me they had a "severe truck accident", and they would refund the cost of the move. They then back pedaled off that promise and I have been getting the run around from a 4th company, moving claims, ever since.

Gold Standard is a bait and switch and each company listed is a disgrace. If they had refunded my money, it would not have covered the cost to replace the things I didn't receive or were damaged, but at least I wouldn't be paying for this horrible experience.

Consumers beware - run, don't walk, from Gold Standard Moving and Storage, as well as the companies they do business with: MSN Logistics, Best Quality Movers.

Move size: 1 Bedroom Home Service cost: $4280

We have been lied too about every detail of this move. The cost has tripled from the original estimate, they came a day early for pickup, now we are sitting in an empty house 900+ miles away and we cannot get an answer about where our furniture is or when will it arrive. It has been 9 days since our "move in" date. Apparently Gold Standard stopped communicating with the carrier! And they certainly are NOT communicating with me. I finally got through to the carrier, and was told it will be another 7 to 10 days for delivery! They said their standard for a move this long is 14 to 21 days, which we could have planned for if Gold Standard would have been truthful. Carrier says this type of misinformation and outright lies is why they no longer deal with Gold Standard.

Move size: 2 Bedroom Home Service cost: $7429

I never write reviews but I am extremely mad. Please listen to me and DO NOT use this company. They guaranteed me a truck to come 3 day before I was flying home( I paid them and everything). I called the day before I was supposed to move because I hadn't heard anything for the company. They decided to inform me that the truck that was supposed to come through got cancelled and he is no longer coming leaving me with no options to move. They never called to tell me that the truck got cancelled if I would've never called then I would've never known. I then asked if there was anything they could do to help me out since they cancelled on me last minute and they proceeded to not help me at all. They have the worst communication and it is extremely hard to get a hold of them. I am beyond furious. They ruined all my plans.

Move size: Studio Service cost: $2800

Stay away from this company it’s customer service is horrible they promise to pickup on a scheduled date then don’t show and don’t call or email customer with details…they have no problem taking my money for deposit I’m still waiting for a driver to contact me it’s been 3 days…..I guess my move isn’t important to them because it’s only 3,000 dollars….don’t use this company stay away don’t believe them and I will continue putting negative reviews up every week until I’m satisfied…

Move size: Studio Service cost: $3000

DO NOT USE THIS COMPANY! I booked their services to move my boxes across the country back in April, and they were scheduled to come get everything last Friday. My Dad waited all day at the pick up point, and they never showed up. I received calls from the company that the movers were an hour out, or again saying it got pushed back a little but they never showed up.

They also never followed up or called me on Saturday to figure out what was going on. I tried calling the company line on Saturday, and it said they were closed on the weekends. I called back on Monday to figure out why my movers never showed up. It turned out they went to the wrong address, and no one ever called me or tried to remedy the situation. The company understood they were at fault, so they said the movers would show up today. The timeframe was supposed to be between 2-4 pm, and it's now 7 pm and they still aren't here. I was told to text the afterhours line in case anything comes up- I texted them twice today and have not heard anything back- I have had my phone glued to my hip since Thursday and I have not received an email, call or text to help remedy this situation. The only way I hear from anyone is if I call, and I'm typically waiting an hour because they have 40 other people expecting to talk to them as well. I am expecting a full refund for services not rendered. Save yourself the stress and heartache, and DO NOT BOOK WITH THIS COMPANY!

Move size: Studio Service cost: $2722

Paid a deposit of $671.They gave me a 3 day window where the movers would notify me when they were coming. I never received a call within that window. I decided after looking at the reviews that I wanted to cancel. So I called the cancellation department. They told me I couldn’t cancel because I was still within the delivery window, and that if I called back the next day I would be able to, as well as get a refund. I had 1 day left out of the 5 you have to wait. After looking the information over they were correct. I called Jake from cancellation the next day for me to cancel and get my refund - he told me he already cancelled the job and that because I cancelled early, I don’t get a refund. But I never cancelled, or told him I wanted to cancel. It would be stupid to when all I needed to do was wait a day and call him back…It’s the biggest scam job there is. With the agreement that you sign totally bogus. Extremely low blow. I hope $671 was worth it..I don’t care about attorney fees, I’ll be filing in small claims court just to give the frauds a hard time. Do not use this company under any circumstance, they are not honest.

Move size: 1 Bedroom Home Service cost: $671