Gold Standard Moving and Storage LLC

We booked with this company because I had read good reviews; I NOW believe THEY wrote them. I should have known when they did not accept credit cards. They give you a low bid ($4800) then up it a little a week before the move, then more than double on the day of the move—$9000! I gave them EXACT measurements on all the furniture and they should have been able to do the math and give me a better estimate the week before. We even moved LESS than I had told them and it was still double. By that time, on a holiday week, end of school, end of month—there are no other options available and the deposit is not refundable. The movers did work hard, and did a good job, but a three things were banged up. The movers were supposed to drop off some furniture at a second location and set up beds and mirrors—NONE of this was done! It is impossible to reach customer service, so there is no hope of reimbursement. This is a complete and shameless scam and I hope to stop others from making this mistake.

Move size: 2 Bedroom Home Service cost: $9000

Gold Standard Moving And Storage truly is the gold-standard in the moving industry. From start to finish they moved my possessions with careful consideration. When loading the truck they wrapped everything professionally, making sure to be cautious with fragile items such as glass and paintings. They loaded the truck efficiently and even saved me from having to rent a second truck! On the unload they were time-efficient while taking care not to damage any of my property or the walls of my new home. I am thoroughly impressed by the work ethic and overall customer service they provided throughout. Well done Gold Standard! Highly recommendable to anyone who wants the job done right!

Move size: 3 Bedroom Home Service cost: $3400

Had everything moved accordingly and in a timely manner. Alan was very helpful all the way through the process and informed me onbetter packsging skills for my belongings. I truly appreciate him going out of his way to take better care within the process. Absolutely have all my respect. I still have some of my belongings in the storage which id very convenient to for extra space. Also. The movers were very respectful and worked great when protecting all my belongings! I would definitely suggest using this company for your next move! Thank you again Gold Standard! I will continue to use your services and refer family and friends for their next moving or storage needs.

Move size: Partial Move Service cost: $650

This is the worst company I could have had the misfortune to call. They are so dishonest and disrespectful. I received a $3281.95 estimate from them for my move for my out of state move. The agent I spoke with Thomas Guy, said if I signed and gave him my checking account information for the deposit of $1198, while he was on the phone he would give me a $300 discount, now making my estimate $2981.95, which I stupidly did. Big red flag. A few days later I tried calling these people as I had questions and I wanted to add a washer & dryer.Took several attempts to get through, “you are caller # 27 in line” then they never would give me a straight answer, transferring my call to someone else who said someone would call me. Conveniently, after the 10 day cancellation period, someone from QA called me to recheck the items for my move. This is when I realized they had downsized my household goods, things like my kingsize platform bed with headboard was listed as a “bed frame” my double dresser was listed as a single dresser etc. My estimate then doubled to $5800!!!! The original estimate was pushing my budget but this just blew me away! I had no choice but to cancel and lose my $1198 deposit. These people are so shady, avoid them at all costs! I will be filing a complaint about them to the FMCSA and taking any other action open to me against this company.

Move size: Partial Move Service cost: $2981

Worst mistake I made when I booked with Gold Standard (NY to FL). I went over my items on the initial call and let them know I had enough items for a 3000 sq ft home, he wrote up the estimate for 60 medium size boxes along with bulk items (furniture/alliances/etc..). I had second thoughts and called to cancel, but the original guy called back and convinced me to stay with them by doubling the box count. (mind you it was still medium size boxes). So like an idiot I stayed with them since I had little time to look around for another company. A week prior to my move, I get a call to go over my household items again. This time they tell me I had more than they originally quoted me at and they were now looking to DOUBLE my charges. After a lot of back and forth, I agreed to get rid of several bulk items that we would just sell off to save space and money on the move. Even after that it was still a couple thousand dollars more than the original estimate. Again, I said ok. (mind you at this time I have to move in 1 week regardless of my movers). So the gentleman says that due to the increased size of my items, they would need to send out a Semi and not just a box truck. I was told to expect a call 24-48 hours prior to pick up. I get a call late afternoon saying that they would be at my house between 8 and 10 the next morning(about 12 hours prior). Day of the move, May 27th... a box truck (26ft) pulls up in front of my home. I explain to the mover about the conversation regarding the Semi, and he shows me his document that still shows the original estimate of 1600 cubic ft. Either way, this is what they sent. I attempted to contact the first gentleman I spoke with, who assured me that he would be my point of contact throughout my move, but no response. So the movers filled the truck to the door, then had to locate a local storage facility to drop off half of the items so they would be able to come back and take the rest. They did.. emptied half the truck and came back and loaded the rest. at 1130pm they were finally done. I am now handed the forms that state I will owe just over an ADDITIONAL $4k above the estimate due to the size of the load. At this point there's nothing I can do. They have my goods and it's 1130pm. I go over the info with the mover and he tells me that he spoke with his supervisor and my goods will be scheduled for delivery on June 16th. I attempted to contact Gold Standard on June 7th with no luck after being "disconnected" once and left on hold for over an hour. I called again on June 8th and after 30 minutes I was finally able to speak with someone in customer service. I explained my situation about the change in prices and asked for what I considered a reasonable reduction of $2k of the more than $4k that they are charging. At first she said they wouldn't offer any compensation. Then offered $500. By the end she said the most they would offer is $750, take it or leave it, and that for any other compensation I would have to go through the actual company that is delivering my goods. Wait, aren't you the company that I hired and have the paperwork with? Was also told there was no available supervisor I could speak with further. At this time I accepted the $750 since that was all I was getting from this conversation, under the assumption that there would be a further conversation at the time of delivery. Which by the way, the customer service rep confirmed my delivery date of June 16th. Today is June 16th. Just after 9am, I called Gold Standard customer service to see when I should expect the truck since I had not received any calls prior. The gentleman tells me that he does not see anything about June 16th being my delivery date, but continues to tell me they have 5 to 14 days AFTER the 11th to delivery my household goods. How are 2 people going to tell me that my delivery is scheduled for June 16th, but then say there is up to a 14 day window after that? If I have a scheduled a Dr appointment, it's for the day scheduled, not an open window around that date. So I called the original driver (he gave me his number to call for follow ups, which by the way the original movers that showed up were excellent). I explain the situation and he tells me he was calling their dispatch to find out some info. He tells me that the truck is in the area and that I may get a call Friday or Saturday (June 18/19) but that I still may not get my delivery until next week. I then spoke with the dispatcher himself and he said that it would be delivered on Tuesday(22Jun). On Tues, they said they did not get all of my goods from the original pickup location and they needed to get it all together first, so he said Friday(25Jun). No truck on Friday, I called and was told the truck broke down in VA on it's way down. They finally showed up on Sunday. (27JUN). Mind you, Gold Standard NEVER provided any communication once the initial papers were signed. I had to call them each time and dig for updates. HORRIBLE EXPERIENCE!

Move size: 4+ Bedroom Home Service cost: $11200

This company moves NOTHING! They are a Broker and take 30% and throw you to the criminal carriers they hire. My "carrier" showed up, after canceling appointments many times, hours after the 5 day window expired. They figured they had us over a barrel with our house closing escrow and demanded an extra $12,000.00 cash with half up front. That's right, Twelve Thousand Dollars more in cash. I've been in sales and this guy, with no ID or paper work, tried everything in the book. He negotiated in good faith down to only $7,000 cash extra, he screamed, reasoned, insulted me. he begged, even called my manhood into question, and more. He was a seasoned EXTORTIONIST!

When I complained to the customer service department it fell on deaf ears. And not about the bad service, or leaving if I didn't pay more, but this happens lots. Seniors and collage students seem to be favorite victims. I complained that they don't care about the extortion! They turn a blind eye to this common practice and do nothing. If they have your stuff already on the truck, well, your'e cooked. Oh yes, and Gold Standard wants to keep my deposit of $2400.

Move size: 3 Bedroom Home Service cost: $6400

I contracted with Gold Standard, who then brokered the move to MSN Logistics and Best Quality Movers.

I received some of my stuff past the date they promised and everything was damaged and covered in red dust. Many items I didn't receive such as my dresser, desk, platform bed, and many others.

I was called the day after delivery by Best Quality Movers, and they told me they had a "severe truck accident", and they would refund the cost of the move. They then back pedaled off that promise and I have been getting the run around from a 4th company, moving claims, ever since.

Gold Standard is a bait and switch and each company listed is a disgrace. If they had refunded my money, it would not have covered the cost to replace the things I didn't receive or were damaged, but at least I wouldn't be paying for this horrible experience.

Consumers beware - run, don't walk, from Gold Standard Moving and Storage, as well as the companies they do business with: MSN Logistics, Best Quality Movers.

Move size: 1 Bedroom Home Service cost: $4280

We have been lied too about every detail of this move. The cost has tripled from the original estimate, they came a day early for pickup, now we are sitting in an empty house 900+ miles away and we cannot get an answer about where our furniture is or when will it arrive. It has been 9 days since our "move in" date. Apparently Gold Standard stopped communicating with the carrier! And they certainly are NOT communicating with me. I finally got through to the carrier, and was told it will be another 7 to 10 days for delivery! They said their standard for a move this long is 14 to 21 days, which we could have planned for if Gold Standard would have been truthful. Carrier says this type of misinformation and outright lies is why they no longer deal with Gold Standard.

Move size: 2 Bedroom Home Service cost: $7429

I never write reviews but I am extremely mad. Please listen to me and DO NOT use this company. They guaranteed me a truck to come 3 day before I was flying home( I paid them and everything). I called the day before I was supposed to move because I hadn't heard anything for the company. They decided to inform me that the truck that was supposed to come through got cancelled and he is no longer coming leaving me with no options to move. They never called to tell me that the truck got cancelled if I would've never called then I would've never known. I then asked if there was anything they could do to help me out since they cancelled on me last minute and they proceeded to not help me at all. They have the worst communication and it is extremely hard to get a hold of them. I am beyond furious. They ruined all my plans.

Move size: Studio Service cost: $2800

Stay away from this company it’s customer service is horrible they promise to pickup on a scheduled date then don’t show and don’t call or email customer with details…they have no problem taking my money for deposit I’m still waiting for a driver to contact me it’s been 3 days…..I guess my move isn’t important to them because it’s only 3,000 dollars….don’t use this company stay away don’t believe them and I will continue putting negative reviews up every week until I’m satisfied…

Move size: Studio Service cost: $3000

DO NOT USE THIS COMPANY! I booked their services to move my boxes across the country back in April, and they were scheduled to come get everything last Friday. My Dad waited all day at the pick up point, and they never showed up. I received calls from the company that the movers were an hour out, or again saying it got pushed back a little but they never showed up.

They also never followed up or called me on Saturday to figure out what was going on. I tried calling the company line on Saturday, and it said they were closed on the weekends. I called back on Monday to figure out why my movers never showed up. It turned out they went to the wrong address, and no one ever called me or tried to remedy the situation. The company understood they were at fault, so they said the movers would show up today. The timeframe was supposed to be between 2-4 pm, and it's now 7 pm and they still aren't here. I was told to text the afterhours line in case anything comes up- I texted them twice today and have not heard anything back- I have had my phone glued to my hip since Thursday and I have not received an email, call or text to help remedy this situation. The only way I hear from anyone is if I call, and I'm typically waiting an hour because they have 40 other people expecting to talk to them as well. I am expecting a full refund for services not rendered. Save yourself the stress and heartache, and DO NOT BOOK WITH THIS COMPANY!

Move size: Studio Service cost: $2722

Paid a deposit of $671.They gave me a 3 day window where the movers would notify me when they were coming. I never received a call within that window. I decided after looking at the reviews that I wanted to cancel. So I called the cancellation department. They told me I couldn’t cancel because I was still within the delivery window, and that if I called back the next day I would be able to, as well as get a refund. I had 1 day left out of the 5 you have to wait. After looking the information over they were correct. I called Jake from cancellation the next day for me to cancel and get my refund - he told me he already cancelled the job and that because I cancelled early, I don’t get a refund. But I never cancelled, or told him I wanted to cancel. It would be stupid to when all I needed to do was wait a day and call him back…It’s the biggest scam job there is. With the agreement that you sign totally bogus. Extremely low blow. I hope $671 was worth it..I don’t care about attorney fees, I’ll be filing in small claims court just to give the frauds a hard time. Do not use this company under any circumstance, they are not honest.

Move size: 1 Bedroom Home Service cost: $671

Gave us a 3-day window and the movers would call us one day prior to moving. What do they expect? Pack everything and wait for their call for 3 days? When the guy called us initially he told us they will be moving our house on the day we requested. Our initial contract says moving on that particular day. We had booked flight tickets for the entire family. But the revised contract later shows a 3-day window period. When we called today they said the movers will only call the day before and not anytime sooner. How can they not have control over who their moving partners are? Moving a house is not an easy process and families need proper planning. They would not tell us when the movers are going to call us.

Move size: 3 Bedroom Home Service cost: $8000

This was the absolute worst experience I’ve ever dealt with. I spoke with a guy named Ryan Summit at the very beginning. He seemed great and helped relieve some of my stress about moving. He quoted my move around $6,200 and told me the movers would arrive on Sunday/Monday. Well come Sunday and Monday… no movers. The movers didn’t arrive until Wednesday!!! Ryan immediately stopped replying to my calls and emails. He was a complete fraud coming off so nice and helpful and then cut off communication. I moved from WA to TX and closed on my house before the movers arrived so now I had to pack all my stuff up AGAIN and rent a Uhaul and a storage unit for one night. Gold Standard told me to send them the receipts and they will reimburse me for the costs. I’ve emailed, called, nothing. They won’t follow through with their word.

When the movers did finally arrive instead for my $1,930 down payment they upped it up to $3,500!! I could not believe on the spot they did that. But I had no other option so I paid it.

They told me 6-21 days. It went well over a month and I could barely get any communication of when the ETA was. I moved May 6th and my items didn’t arrive until June 13th.

Move size: 2 Bedroom Home Service cost: $8000

These crooks quoted one price and at the last minute, 3 days before scheduled move contacted me stating that it would be an additional $1,400 for my items. Nothing in my list of items to be shipped changed from the original quote. This man called after business hours so that I couldn't speak with anyone and on a Friday. I'm also noticing that for every bad review two or three excellent reviews pop up with 5 stars. I question that as well. I've filed complaints with the Florida Attorney General's office and FMCSA. They make their money by under quoting but presenting a believable quote and keeping your deposit. Pure sickening. It also seems that this company has had other businesses and just change their license number and name and back in business again. Be aware and everyone that has had a bad experience needs to file a complaint with the Florida attorney general's office and FMCSA. A note to Gold Standard Moving and Storage...I am going to continue to expose your company for the scam artists and thieves that you are. I am sure after this review is posted you should see a couple of 5 star reviews to keep their numbers up!!!

Move size: 2 Bedroom Home Service cost: $3450

Everything seemed great when we first booked and had our stuff picked up. After that it all went down hill. They give you an estimated delivery time of up to 21 business days, be prepared for it to take the full amount of time to get your stuff. My stuff didn’t show up until 5.5 weeks later because of weekends and holidays. They blame the length on the industry taking a hit and not being able to find drivers, as a business you should prepare and not bite off more jobs than you can handle or extended that estimate time.

Once my stuff finally did arrive it all had smoke and water/mold damage. We had to have everything delivered in our driveway otherwise our whole house would’ve smelt like a bonfire. I had zero heads up on this from the business, I only found out because the driver told us. We were also informed from the driver that the business wanted to charge us an additional $800. I’m not sure why they wanted to charge us more but the driver was kind enough not to make us pay that.

I was very frustrated that my items were damaged after waiting a month and a half and no one informed us prior to delivery. So of course I call gold standard to see what they are going to do for me and I’m sent in a nasty circle of calling different numbers to try and get ahold of someone. I finally got sick of not hearing anything so I filed a complaint with the better business bureau. They have been trying to help me get this rectified.

I have spent about 3 hours this week alone on hold to either be disconnected or sent to voicemail. It has been 2 weeks since my items were delivered and not once have I received a phone call or email from anyone other than the BBB. I recommended you don’t get fooled by their “good pricing” and go elsewhere. Just about every real review I have read the customer has stated that the business tried to charge them more money prior to delivery. I truly believed I was picking a good company to do my move. Now I’m stuck with no furniture because it was all damaged and unfortunately things I’ve had since I was a child had to be thrown away because of mold or smoke damage.

Be very careful about the “positive” reviews you read. You will notice most of them are posted on the same day and after someone gave a negative review. The company is smart in that aspect, they make sure they push the bad reviews down and keep their rating up.

Move size: Studio Service cost: $3800

I've moved quite a few times and always did it on my own this time around I decided I needed to get some professional help because I recently injured my back. Gold standard moving and storage got back to me right away and scheduled my move for the very next day they were helpful efficient and felt like friends right away. They were pleasant to work with and took initiative when needed I'm just so please there were no hidden fees and the whole move ended up costing me about a third of what I had estimated I wish I had known about this business in the past but forsure will be using them in the future for myself and definitely going out of my way to recommend them to people I care about thank you so much.

Move size: 1 Bedroom Home Service cost: $1000

Do not use this company, they are a scam. I initially booked with them and they quoted me $3,900 from California to Texas and said it would take 5-7 days to get my things. Once the actual movers (West Coast Moving) showed up on moving day, the movers told me that it was going to be $7,800 not the initial $3,900. I complained that there were less items packed and going with the movers than I initially quoted so it should be less not twice as much. The mover at my house began to get extremely frustrated and became very unprofessional by using foul language. He then proceeded to try to bully me into signing the contract and the higher price. When I refused he began to video tape my house for inventory (without my permission) and in the video included furniture and boxes that were not a part of the move to make it look like there was extra things. He then called his “dispatch”. After speaking with his dispatch he informed me Gold Standard would reach out. Gold Standard told me they reached a deal with the movers for a more reasonable price of $4,800. I told them I would consider it. When I talked to the mover at my house he told me no that wasn’t the deal he made with them and proceeded to bully me into the contract. As I told him I was not going to sign because these weren’t the terms we agreed to, he proceeded to use foul language and told me he didn’t need my business and he was leaving. Also, while I was on the phone with Golf Standard, the mover at my house began to smoke a cigarette in my garage without my permission.

I proceeded to call Gold Standard the following day to get my deposit back and I sat on hold for 5 hours. When I got to be first in line I got forwarded to the after hours voicemail even though it was only 1:45 PM Pacific Time (4:45 EST) when they don’t close until 6 PM. I called the day after that at 6:05 am Pacific (9:05 EST), sat on hold for an hour and forty minutes before making it to number one in line. Once I made it to number one in line, I was once again forwarded to their after business hours line. I was forwarded at 7:45 am or 10:45 EST. I have left two voicemails and have not received a call back.

Ever since I signed the contract I have not been able to get a hold of anyone from their company and have had nothing but problems. This is the worst company to use and is a complete scam as they refuse to provide a professional and reliable mover.

Move size: Partial Move Service cost: $7800

To the owner, management and staff of Gold Standard Moving,

Yes, It is now After 7 PM PDT. I was promised yet again today that the moving truck was en route and would be here by 7 PM. Your company is now in default of contract. I have been lied to all week long by many people with your company. Every person I spoke with lied about the arrival time of the truck. This is no way to do business. I spent the week on hold for 45 minutes plus time and time again, and could not get answers. I did get many promises. With each passing day and phone call, with every rep I spoke with I got more and more upset. I did try my best to be respectful until, having been lied to yet again I lost my temper with your employee, Lily. For that I am very sorry. It is never ok to yell curse words at someone, and I am ashamed that I behaved that way.

That said, the treatment of a paying customer who has put their trust and faith in your company is abysmal. Because it became ever more apparent that East Freight Logistics was not coming, my husband had to drive 6 hours round trip to get a uhaul trailer on such short notice. We still have many items that have to be moved. We are scrambling at this point (after hours) to find a truck and storage unit to store our belongings until we can make arrangements to return from Memphis to Portland to get them to our new home.

I will be making a full report to the BBB. I will be reviewing your company Gold Standard Moving and Storage with YELP, Google, Youtube, Facebook, Twitter, Tumbler, etc. I fully intend to get some rectification for this shameful behavior of a company to scam trusting people out of their money, time and trust.

Shame on you!

Move size: 3 Bedroom Home Service cost: $5500

It is very surprising to see any 5 star reviews on here after the experience we just had today. My mother in law hired “Gold standard” moving about a month ago to move her from California to North Carolina. She made numerous phone calls their team about exactly what was in the storage unit that was to be moved and narrowed it down to a list of items that were for sure included in the price quote. Over the phone they try very hard to make it seem like they are professional and going to make your move easy. Because that’s the point of hiring a moving company right. This morning when the truck showed my mother in law went to the unit herself, I should have been there and that’s my fault, but I guess I trusted that “gold standard” right off the bat the completely unprofessional and erratic mover that seemed to be on drugs started saying there was no way her items would fit on the truck and talking to her like she was a child. She informed him that not all of it was going but he wouldn’t even touch anything in the unit and said she had to pay an extra 2000 on top of the 4500 she was already paying. ALL THE ITEMS ARE LISTED IN THE CONTRACT. So she went back and forth asking him to try and fit the stuff in because she knew it would fit but he wouldn’t do it. He got in his truck and left. She payed over 2,000 dollar deposit and he claims she canceled the job which did not happen. So now we are screwed. A few people answered the phone and basically said they are triple booked and it’s going to be hard to book another job to move her stuff. Customer service literally said there is not much they can do. This company doesn’t care about you or their contract. I worked for a moving company for years and this was the most unbelievably shady so called moving company I have ever seen. You can tell just by the people they hired to move her. PLEASE DO NOT HIRE THEM. You will regret it

Move size: 1 Bedroom Home Service cost: $4500

This company is dishonest, expensive, does not listen, does not take responsibilities for its errors, and is incompetent. It is essentially a middle man that contracts out movers and acts like they do no wrong. Also the fact that you have to email to get a manager shows there lack of regular business sense.

I am extremely unsatisfied with my move and service associated with my move. My girlfriend and I scheduled our move months in advance and allowed them ample time for the company to move us on 7/1-7/3,as written in our agreement. But to this company a written agreement means nothing. We had an agreement on this time and they did not deliver on their side of the deal. A supervisor I talked to offered only $100 compensation for the “minor inconvenience.” I later told her that it was more than an minor inconvenience and that we had to extend our lease and it cost $260. She agreed to discount us that at least. They then scheduled our move for 7/6 or 7/7. We were told every time we called customer service we would get a call 24 hours before the move and 1 hour before the move. We called customer service on 7/5 and 7/6 about payment methods and they never told us we would be moving on 7/6. We never got a call on 7/5 saying we would be moving on 7/6. But we got a call while driving 12 hours away that the mover would be there in one hour on 7/6. We did not get any notice 24 hours before, as we were always told and left because we had an international flight in the early morning of 7/8 and set up a proxy for 7/7. We called customer service and they would not let us talk to a supervisor and told us it was our fault that we were not there, taking no responsibility for the fact we got no notice. We scrambled while driving to get a new proxy.

The customer service has been horrible. Every time we call the estimated wait time is off and we wait at least 50 minutes.The phone service also drops our calls multiple times so the wait time is usually 1 hour plus. When we talk to the customer service people they always tell us something different, such as whether or not we can pay by check when the movers come. On 7/5 we were told we could and on 7/6 we were told we could not. The workers were also very rude. Also we were charged twice once when our estimate increased and they are a very dishonest company. We still have not received the $100 or $260 refunds or talked to a supervisor as we believe we are owed more of a discount for their mistakes.

Move size: 1 Bedroom Home Service cost: $2350