Gold Standard Moving and Storage LLC

We have been lied too about every detail of this move. The cost has tripled from the original estimate, they came a day early for pickup, now we are sitting in an empty house 900+ miles away and we cannot get an answer about where our furniture is or when will it arrive. It has been 9 days since our "move in" date. Apparently Gold Standard stopped communicating with the carrier! And they certainly are NOT communicating with me. I finally got through to the carrier, and was told it will be another 7 to 10 days for delivery! They said their standard for a move this long is 14 to 21 days, which we could have planned for if Gold Standard would have been truthful. Carrier says this type of misinformation and outright lies is why they no longer deal with Gold Standard.

Move size: 2 Bedroom Home Service cost: $7429

I never write reviews but I am extremely mad. Please listen to me and DO NOT use this company. They guaranteed me a truck to come 3 day before I was flying home( I paid them and everything). I called the day before I was supposed to move because I hadn't heard anything for the company. They decided to inform me that the truck that was supposed to come through got cancelled and he is no longer coming leaving me with no options to move. They never called to tell me that the truck got cancelled if I would've never called then I would've never known. I then asked if there was anything they could do to help me out since they cancelled on me last minute and they proceeded to not help me at all. They have the worst communication and it is extremely hard to get a hold of them. I am beyond furious. They ruined all my plans.

Move size: Studio Service cost: $2800

Stay away from this company it’s customer service is horrible they promise to pickup on a scheduled date then don’t show and don’t call or email customer with details…they have no problem taking my money for deposit I’m still waiting for a driver to contact me it’s been 3 days…..I guess my move isn’t important to them because it’s only 3,000 dollars….don’t use this company stay away don’t believe them and I will continue putting negative reviews up every week until I’m satisfied…

Move size: Studio Service cost: $3000

DO NOT USE THIS COMPANY! I booked their services to move my boxes across the country back in April, and they were scheduled to come get everything last Friday. My Dad waited all day at the pick up point, and they never showed up. I received calls from the company that the movers were an hour out, or again saying it got pushed back a little but they never showed up.

They also never followed up or called me on Saturday to figure out what was going on. I tried calling the company line on Saturday, and it said they were closed on the weekends. I called back on Monday to figure out why my movers never showed up. It turned out they went to the wrong address, and no one ever called me or tried to remedy the situation. The company understood they were at fault, so they said the movers would show up today. The timeframe was supposed to be between 2-4 pm, and it's now 7 pm and they still aren't here. I was told to text the afterhours line in case anything comes up- I texted them twice today and have not heard anything back- I have had my phone glued to my hip since Thursday and I have not received an email, call or text to help remedy this situation. The only way I hear from anyone is if I call, and I'm typically waiting an hour because they have 40 other people expecting to talk to them as well. I am expecting a full refund for services not rendered. Save yourself the stress and heartache, and DO NOT BOOK WITH THIS COMPANY!

Move size: Studio Service cost: $2722

Paid a deposit of $671.They gave me a 3 day window where the movers would notify me when they were coming. I never received a call within that window. I decided after looking at the reviews that I wanted to cancel. So I called the cancellation department. They told me I couldn’t cancel because I was still within the delivery window, and that if I called back the next day I would be able to, as well as get a refund. I had 1 day left out of the 5 you have to wait. After looking the information over they were correct. I called Jake from cancellation the next day for me to cancel and get my refund - he told me he already cancelled the job and that because I cancelled early, I don’t get a refund. But I never cancelled, or told him I wanted to cancel. It would be stupid to when all I needed to do was wait a day and call him back…It’s the biggest scam job there is. With the agreement that you sign totally bogus. Extremely low blow. I hope $671 was worth it..I don’t care about attorney fees, I’ll be filing in small claims court just to give the frauds a hard time. Do not use this company under any circumstance, they are not honest.

Move size: 1 Bedroom Home Service cost: $671

Gave us a 3-day window and the movers would call us one day prior to moving. What do they expect? Pack everything and wait for their call for 3 days? When the guy called us initially he told us they will be moving our house on the day we requested. Our initial contract says moving on that particular day. We had booked flight tickets for the entire family. But the revised contract later shows a 3-day window period. When we called today they said the movers will only call the day before and not anytime sooner. How can they not have control over who their moving partners are? Moving a house is not an easy process and families need proper planning. They would not tell us when the movers are going to call us.

Move size: 3 Bedroom Home Service cost: $8000

This was the absolute worst experience I’ve ever dealt with. I spoke with a guy named Ryan Summit at the very beginning. He seemed great and helped relieve some of my stress about moving. He quoted my move around $6,200 and told me the movers would arrive on Sunday/Monday. Well come Sunday and Monday… no movers. The movers didn’t arrive until Wednesday!!! Ryan immediately stopped replying to my calls and emails. He was a complete fraud coming off so nice and helpful and then cut off communication. I moved from WA to TX and closed on my house before the movers arrived so now I had to pack all my stuff up AGAIN and rent a Uhaul and a storage unit for one night. Gold Standard told me to send them the receipts and they will reimburse me for the costs. I’ve emailed, called, nothing. They won’t follow through with their word.

When the movers did finally arrive instead for my $1,930 down payment they upped it up to $3,500!! I could not believe on the spot they did that. But I had no other option so I paid it.

They told me 6-21 days. It went well over a month and I could barely get any communication of when the ETA was. I moved May 6th and my items didn’t arrive until June 13th.

Move size: 2 Bedroom Home Service cost: $8000

These crooks quoted one price and at the last minute, 3 days before scheduled move contacted me stating that it would be an additional $1,400 for my items. Nothing in my list of items to be shipped changed from the original quote. This man called after business hours so that I couldn't speak with anyone and on a Friday. I'm also noticing that for every bad review two or three excellent reviews pop up with 5 stars. I question that as well. I've filed complaints with the Florida Attorney General's office and FMCSA. They make their money by under quoting but presenting a believable quote and keeping your deposit. Pure sickening. It also seems that this company has had other businesses and just change their license number and name and back in business again. Be aware and everyone that has had a bad experience needs to file a complaint with the Florida attorney general's office and FMCSA. A note to Gold Standard Moving and Storage...I am going to continue to expose your company for the scam artists and thieves that you are. I am sure after this review is posted you should see a couple of 5 star reviews to keep their numbers up!!!

Move size: 2 Bedroom Home Service cost: $3450

Everything seemed great when we first booked and had our stuff picked up. After that it all went down hill. They give you an estimated delivery time of up to 21 business days, be prepared for it to take the full amount of time to get your stuff. My stuff didn’t show up until 5.5 weeks later because of weekends and holidays. They blame the length on the industry taking a hit and not being able to find drivers, as a business you should prepare and not bite off more jobs than you can handle or extended that estimate time.

Once my stuff finally did arrive it all had smoke and water/mold damage. We had to have everything delivered in our driveway otherwise our whole house would’ve smelt like a bonfire. I had zero heads up on this from the business, I only found out because the driver told us. We were also informed from the driver that the business wanted to charge us an additional $800. I’m not sure why they wanted to charge us more but the driver was kind enough not to make us pay that.

I was very frustrated that my items were damaged after waiting a month and a half and no one informed us prior to delivery. So of course I call gold standard to see what they are going to do for me and I’m sent in a nasty circle of calling different numbers to try and get ahold of someone. I finally got sick of not hearing anything so I filed a complaint with the better business bureau. They have been trying to help me get this rectified.

I have spent about 3 hours this week alone on hold to either be disconnected or sent to voicemail. It has been 2 weeks since my items were delivered and not once have I received a phone call or email from anyone other than the BBB. I recommended you don’t get fooled by their “good pricing” and go elsewhere. Just about every real review I have read the customer has stated that the business tried to charge them more money prior to delivery. I truly believed I was picking a good company to do my move. Now I’m stuck with no furniture because it was all damaged and unfortunately things I’ve had since I was a child had to be thrown away because of mold or smoke damage.

Be very careful about the “positive” reviews you read. You will notice most of them are posted on the same day and after someone gave a negative review. The company is smart in that aspect, they make sure they push the bad reviews down and keep their rating up.

Move size: Studio Service cost: $3800

I've moved quite a few times and always did it on my own this time around I decided I needed to get some professional help because I recently injured my back. Gold standard moving and storage got back to me right away and scheduled my move for the very next day they were helpful efficient and felt like friends right away. They were pleasant to work with and took initiative when needed I'm just so please there were no hidden fees and the whole move ended up costing me about a third of what I had estimated I wish I had known about this business in the past but forsure will be using them in the future for myself and definitely going out of my way to recommend them to people I care about thank you so much.

Move size: 1 Bedroom Home Service cost: $1000

Do not use this company, they are a scam. I initially booked with them and they quoted me $3,900 from California to Texas and said it would take 5-7 days to get my things. Once the actual movers (West Coast Moving) showed up on moving day, the movers told me that it was going to be $7,800 not the initial $3,900. I complained that there were less items packed and going with the movers than I initially quoted so it should be less not twice as much. The mover at my house began to get extremely frustrated and became very unprofessional by using foul language. He then proceeded to try to bully me into signing the contract and the higher price. When I refused he began to video tape my house for inventory (without my permission) and in the video included furniture and boxes that were not a part of the move to make it look like there was extra things. He then called his “dispatch”. After speaking with his dispatch he informed me Gold Standard would reach out. Gold Standard told me they reached a deal with the movers for a more reasonable price of $4,800. I told them I would consider it. When I talked to the mover at my house he told me no that wasn’t the deal he made with them and proceeded to bully me into the contract. As I told him I was not going to sign because these weren’t the terms we agreed to, he proceeded to use foul language and told me he didn’t need my business and he was leaving. Also, while I was on the phone with Golf Standard, the mover at my house began to smoke a cigarette in my garage without my permission.

I proceeded to call Gold Standard the following day to get my deposit back and I sat on hold for 5 hours. When I got to be first in line I got forwarded to the after hours voicemail even though it was only 1:45 PM Pacific Time (4:45 EST) when they don’t close until 6 PM. I called the day after that at 6:05 am Pacific (9:05 EST), sat on hold for an hour and forty minutes before making it to number one in line. Once I made it to number one in line, I was once again forwarded to their after business hours line. I was forwarded at 7:45 am or 10:45 EST. I have left two voicemails and have not received a call back.

Ever since I signed the contract I have not been able to get a hold of anyone from their company and have had nothing but problems. This is the worst company to use and is a complete scam as they refuse to provide a professional and reliable mover.

Move size: Partial Move Service cost: $7800

To the owner, management and staff of Gold Standard Moving,

Yes, It is now After 7 PM PDT. I was promised yet again today that the moving truck was en route and would be here by 7 PM. Your company is now in default of contract. I have been lied to all week long by many people with your company. Every person I spoke with lied about the arrival time of the truck. This is no way to do business. I spent the week on hold for 45 minutes plus time and time again, and could not get answers. I did get many promises. With each passing day and phone call, with every rep I spoke with I got more and more upset. I did try my best to be respectful until, having been lied to yet again I lost my temper with your employee, Lily. For that I am very sorry. It is never ok to yell curse words at someone, and I am ashamed that I behaved that way.

That said, the treatment of a paying customer who has put their trust and faith in your company is abysmal. Because it became ever more apparent that East Freight Logistics was not coming, my husband had to drive 6 hours round trip to get a uhaul trailer on such short notice. We still have many items that have to be moved. We are scrambling at this point (after hours) to find a truck and storage unit to store our belongings until we can make arrangements to return from Memphis to Portland to get them to our new home.

I will be making a full report to the BBB. I will be reviewing your company Gold Standard Moving and Storage with YELP, Google, Youtube, Facebook, Twitter, Tumbler, etc. I fully intend to get some rectification for this shameful behavior of a company to scam trusting people out of their money, time and trust.

Shame on you!

Move size: 3 Bedroom Home Service cost: $5500

It is very surprising to see any 5 star reviews on here after the experience we just had today. My mother in law hired “Gold standard” moving about a month ago to move her from California to North Carolina. She made numerous phone calls their team about exactly what was in the storage unit that was to be moved and narrowed it down to a list of items that were for sure included in the price quote. Over the phone they try very hard to make it seem like they are professional and going to make your move easy. Because that’s the point of hiring a moving company right. This morning when the truck showed my mother in law went to the unit herself, I should have been there and that’s my fault, but I guess I trusted that “gold standard” right off the bat the completely unprofessional and erratic mover that seemed to be on drugs started saying there was no way her items would fit on the truck and talking to her like she was a child. She informed him that not all of it was going but he wouldn’t even touch anything in the unit and said she had to pay an extra 2000 on top of the 4500 she was already paying. ALL THE ITEMS ARE LISTED IN THE CONTRACT. So she went back and forth asking him to try and fit the stuff in because she knew it would fit but he wouldn’t do it. He got in his truck and left. She payed over 2,000 dollar deposit and he claims she canceled the job which did not happen. So now we are screwed. A few people answered the phone and basically said they are triple booked and it’s going to be hard to book another job to move her stuff. Customer service literally said there is not much they can do. This company doesn’t care about you or their contract. I worked for a moving company for years and this was the most unbelievably shady so called moving company I have ever seen. You can tell just by the people they hired to move her. PLEASE DO NOT HIRE THEM. You will regret it

Move size: 1 Bedroom Home Service cost: $4500

This company is dishonest, expensive, does not listen, does not take responsibilities for its errors, and is incompetent. It is essentially a middle man that contracts out movers and acts like they do no wrong. Also the fact that you have to email to get a manager shows there lack of regular business sense.

I am extremely unsatisfied with my move and service associated with my move. My girlfriend and I scheduled our move months in advance and allowed them ample time for the company to move us on 7/1-7/3,as written in our agreement. But to this company a written agreement means nothing. We had an agreement on this time and they did not deliver on their side of the deal. A supervisor I talked to offered only $100 compensation for the “minor inconvenience.” I later told her that it was more than an minor inconvenience and that we had to extend our lease and it cost $260. She agreed to discount us that at least. They then scheduled our move for 7/6 or 7/7. We were told every time we called customer service we would get a call 24 hours before the move and 1 hour before the move. We called customer service on 7/5 and 7/6 about payment methods and they never told us we would be moving on 7/6. We never got a call on 7/5 saying we would be moving on 7/6. But we got a call while driving 12 hours away that the mover would be there in one hour on 7/6. We did not get any notice 24 hours before, as we were always told and left because we had an international flight in the early morning of 7/8 and set up a proxy for 7/7. We called customer service and they would not let us talk to a supervisor and told us it was our fault that we were not there, taking no responsibility for the fact we got no notice. We scrambled while driving to get a new proxy.

The customer service has been horrible. Every time we call the estimated wait time is off and we wait at least 50 minutes.The phone service also drops our calls multiple times so the wait time is usually 1 hour plus. When we talk to the customer service people they always tell us something different, such as whether or not we can pay by check when the movers come. On 7/5 we were told we could and on 7/6 we were told we could not. The workers were also very rude. Also we were charged twice once when our estimate increased and they are a very dishonest company. We still have not received the $100 or $260 refunds or talked to a supervisor as we believe we are owed more of a discount for their mistakes.

Move size: 1 Bedroom Home Service cost: $2350

Literally sick to my stomach with this moving company. Lies upon lies about when they will show up, my estimate was time sensitive and dissappeared. Can’t get ahold of anyone from the company the man that sold this scam Thomas guy won’t answer the phone anymore. Left stuck with my kids with no movers, we were told upfront they’d pack our stuff. Then glad i called back to ask, they pack NOTHING and they’ll say it was written in your estimate. Took our bank account. Customer service cannot refund, cannot give any information on the movers whatsoever or any kind of help after waiting 75 minutes on hold each time.. ITS a HUGE SCAM!! Don’t waste your money or time. Seriously cannot sleep over this anguish. Never showed up. Said they were keeping our deposit. Am scared to death they are gonna try to take more of our money during a huge military move. AWFUL!!!!

Move size: 3 Bedroom Home Service cost: $4100

The 5-star reviews are certainly fake, should have read them closely before working with this company. All the 5-star reviews sound alike and there is no variation (where are the 4- and 3-star reviews?). Paid a deposit and movers never showed up, I was forced to sell my furniture. Still trying to get my deposit back. Have called them multiple times and apparently a manager has to sign off on a refund, they said I would hear back from them in 2 days about the refund. Haven't heard back from them in 2 weeks now. Their wait time is close to an hour just to talk to a representative (likely because there is a long line of pissed-off customers waiting to talk to them) so it's very inconvenient having to chase them down. Will be filing a police report if I don't receive my deposit back. Will also be reporting to BBB and FTC. Overall, save yourself the headache and find a different company.

Move size: 1 Bedroom Home Service cost: $1900

My mother was on her last breath of her life when Ryan Summit senior coordinator blew my phone to get a contract signed and secured. After paying $688 and some change, her

5 items was not picked up and no one including Will Nevarro, Charles Ross, and Ryan Summit would return my calls. They are hiding behind a automated call processing system not to be accountable to customer’s concerns. I will want my deposit back since I did not cancel my contract and gold standard did not deliver their promise. I have even called the dispatchers , they had instructed me to contact my broker which is GOLD STANDARD MOVING AND STORAGE out of Florida for reference my job# which was assigned is 7336606. Their customer service was very rude and kept saying there is no Guaranties on the day of the pick up. I have done every steps possible on my part to go through my move with them since I have paid my deposit and not to break the contract. It was the most stressful of my days after my mother’s death. The name of business does not fit the experience I had with them. This is what I received form Ryan Summit:

“ Please click on your reference number 7336606 to view your moving estimate.

Thank You and Best Regards,

Ryan Summit

(754) 241-2838

Senior Moving Coordinator

Gold Standard Moving and Storage

888-220-8664

ryans@goldstandardmoving.com

https://goldstandardmoving.com “

If I get my deposit back, I will follow up on this review to reflect their action to resolve the matter.

Behzad H.

Move size: Partial Move Service cost: $278438

Our move didn't have the easiest logistics - it was raining, we had narrow streets, and our old landlord was very particular about how things were done. They paid attention to the details, were careful while packing and unpacking, and were mindful about where we wanted things placed. They also didn't require too much of our attention, which meant we could worry about all the other stuff involved in moving...or just relax when we could while they did the work. If you wish to move without any struggle, this is the company to hire! I wish I could give them more than 5 stars!

Move size: 2 Bedroom Home Service cost: $4244

I have called several different places getting quotes for an out of state move. At first the rep was nice and was going through everything. When it came down to the cost I did advise I have gotten better quotes. He was being pushy when I said I need to talk to my husband first. Then I told him I honestly probably would not move forward since I got a lower quote. He asked what it was and who, I advised quote and the company. He stated it was not a reputable company and went over BBB all stuff I have already looked up. I kindly said I was not interested at this point and he was talking over me. I ended up hanging up and then he called back basically yelling at me. I mentioned in 2021 his company has 25 complaints this year and thats when he got really mad. I said I am not interested thanks for your time and I was hanging up and not to call back. He then sent me TWO rude txt messages. Will not work with this company because of the rude encounter.

Move size: 4 Bedroom Home Service cost: $7500