Geo Van Lines

This company is completely unreliable, uncommunicative, and unprofessional. I was not picked up on my move date, nobody answered my phone calls, nobody called me, and nobody replied to the texts they insisted I send for information. I have been hung up on and transferred repeatedly to multiple representatives and managers with no avail in order to get my money refunded. The head manager asked me to text and refuses to reply despite a sales rep saying she saw him directly and would try to get him on the phone so he couldn’t avoid me any longer. They also asked me 5 times if I was moving to Ohio or Virginia and repeatedly did not update their internal information. DO NOT USE THIS FRAUD OF A COMPANY!! I wish them to be held accountable by the proper authorities for how much inconvenience they have clearly caused numerous people aside from myself.

Move size: 1 Bedroom Home Service cost: $305

I moved from Plano, TX to Aubrey, TX and absolutely fell in love with Mike’s crew. They came to my house exactly when they said they would arrive. They introduced themselves and made sure we knew the game plan. They got right to work and started loading up the truck. They carefully wrapped everything and took apart my furniture, even things like my recliners, which I didn’t know disassembled, but they are the experts and I trusted them completely. Something was wrong with the hookup to my washer, and rather than unhooking it and risk flooding my bottom floor, they replaced the knob to the fixture! It took them 4.5 hours to load my 3500 sqft house, which was expected and we went to Aubrey. When we got there, they laid down this brown paper to protect my new floors and got to work. I had to ask them to take a break! I bought them lunch and we all rested for an hour or so and that’s when I learned how super friendly they were and their backgrounds. Super sweet guys. They immediately got back to work and finished unloading in about 4 hours. Totally worth the money when you get a crew that’s as great as them! Not a single thing broke and I filled wardrobe boxes with pots, pans, and other kitchenware. They hooked up my electronics, appliances, even helped me figure out the new thermostat. I will definitely be recommending Mike and his crew to friends and family. Geo Van Lines is now my go-to mover.

Move size: 4 Bedroom Home Service cost: $1300

They literally broke/snapped off one of the legs on my bedroom dresser. Numerous nicks, dents and scratches to all pieces of the bedroom set. They lost the hardware to attach the stand to the TV and also for the mirror to the dresser and for the entertainment stand. Scratches and nicks to 2 of the 3 living room tables. I have before and after pictures. Their agreed pickup date was 3 days delayed and delivery was a week and a half late, and the deliverers tried to deliver at 1:30 AM, in the morning. This is the worst move I've ever experienced and I've moved more than a few times for my job. Totally unprofessional, lacking experience, and just no concern/customer service for your belongings. There was water damage to most of the boxes. I'm trying to file a claim with their claim/insurance company (CAF CPS CLAIM DEPART cs@cafcps.org). It's a ridiculously complicated process. They won't give you your belongings unless you pay in cash. They make you pay in cash so you can't stop payment because of the damages to you stuff and poor service. They do this because they've had so many unhappy customers that have challenged the charges. May the force be with you if you sign up with this company. This is set up for you to fail. I intend to contact the BBB and file a complaint as well as contact a lawyer and recruit all of you to file a class action lawsuit.

Move size: Studio Service cost: $2600

The people that load and unload you belonging are fine. But short story. THEY DO NOT WORK FOR GEO VAN LINES. THEY ARE HIRED!! That is where the lies started. The customer service is the WORST. They lie about everything!! Never return phone calls. Hang up on you!! Transfer you to anyone else just so they don’t have to talk to you. Then they will come up with a reason why it is more money from picking it up to delivering it. Unless you like to be lied to don’t use them. So once they have your belongings they will not let you have them till you pay what they want. More to come.

Move size: 1 Bedroom Home Service cost: $2000

Movers moved and damaged my little trailer (I would have moved it using my truck) and did not tell me and did not alert me to damage to the tailgate of the trailer. I sent an estimate for repair and wrote certified letters attempting to get a response. I have workers on tape discussing damage. I will be filing a small claims court case in an attempt to get the ~$800 to repair the small enclosed trailer that wasn't involved in the move but damaged by the movers by moving it.

It took ~2 months to get a response that was a lie.

Move size: 3 Bedroom Home Service cost: $11000