Geo Van Lines

BEWARE OF THIS COMPANY!!

They just called my parents and offered $75 to remove a negative review about their moving services. After my mom re-explained our terrible time with the company, they then offered $100 to remove the post. They're trying to buy off our bad review so they can continue their bad practices.

I want to make people aware of this company.

In short: Moving from the Dallas area to New Mexico and they guaranteed a delivery date when we requested a quote, after we paid for the services, everything went bad. They refused to answer any phone calls/emails. They were almost 12 hours late on the pickup time for moving out. They raised the moving price by HUNDREDS after we packed everything in the moving truck (I have a one bedroom- not many things). My parents bought plane tickets to help me move-in to my new place, but Geo VanLines REFUSED to answer my calls to when the movers would be there on the GUARANTEED date. My parents ended up buying plane tickets for nothing- they showed up 6 days after the GUARANTEED date, I had to pay hundreds to just stay in a hotel.

During the moving experience- the movers FOLLOWED ME INTO THE BANK and waited for me in there because they demanded more money. I was so frightened and to this day, it has ruined any moving experience possible.

We filed complaints with the Better Business Bureau and with the company and wrote a negative review that in my opinion, was gentle compared to the hardship this company put us through.

Months later, they contacted my parents and asked if we could take down the negative review in exchange for $75!! After my mom explained what happened, they said: We are so sorry, we will offer $100 if you take down the review.

I have now filed another complaint with the BBB about Geo VanLines wanting to buy off our bad review.

IF YOU NEED TO MOVE- DO NOT USE THIS COMPANY!

Move size: 1 Bedroom Home Service cost: $1200

Had a early morning window. Called 8 different times, was hung up on treated rude and put to voice mail. They changed the move time and claimed it was my time all along. I asked to speak to a manager several times and was never called back. I also was promised by customer service that they would call me back and give me an update, that never happened and now when I call someone picks up and puts me hold. 5.5 hours since the end of my window and still waiting. Worst service I have ever had!

Move size: Studio Service cost: $1000

This company is not reliable. I was scheduled to move on a Saturday. They called Friday afternoon to let me know that one of the guys on my scheduled crew had been injured and asked if they could do it on Sunday. I kindly agreed. I was told I would get the first truck on Sunday. They have me a window on 7 am to 11 am. No one showed up and no call and no answer at any numbers I called. I got moved completely by myself and was cleaning the d apartment late Sunday and they called and said they would be another 3 hours..which meant around 8 PM Sunday night. The driver thanked me when I told him I didn't need them! Then the had the nerve to bill my credit card. Beware.

Move size: 2 Bedroom Home Service cost: $410

I can only give review for pick up of my belongings and will provide additional review after delivery to my new home.
I received excellent service, from Jack the dispatcher calling to give me time of arrival, his direct phone number and the driver calling to explain he would be late as he had to obtain additional packing tape. Arrived less than 30 minuets later. My belongings were carefully wrapped with blankets, fragile items given special care and movers professional and caring. My belongings will be in storage for 5 months until my house is completed. Once my belongings are delivered I will give additional review. I felt positive my belongings would be in good hands.

Move size: 3 Bedroom Home Service cost: $3000

I planed my move from Dallas to WA DC this Jan , and had so many concerns about my financial budget .
so many expenses, looking for good schools, nice neighborhoods
OMG!! Never ending
I called GEO VAN LINES ,Gordon the sale rep' , took my shipment size and based on all items I was planing to ship, My entire move cost me $2700.00 witch included some packing of my clothes and kitchen . By me getting a binding price I prevent myself from being stressful.
Geo van lines dd a great job price wise and from beginning to the end.

Thank you Mike & Jose for working around my flight time
HIGHLY RECOMMENDED BUDGET WISE & EFFICIENTLY.

Move size: 3 Bedroom Home Service cost: $2700

The people who work there are clueless and unprofessional. I was moving from Dallas, TX to the South Florida area. I was told my items would take 3-5 days to arrive. The movers picked up my items on January 2, 2019 and items did not arrive until January 14, 2019. I called and emailed on almost daily bases looking for answers as I was without anything and no one had any answers. I was referred to the person that set up the move, Shanon, and she had no answers and referred me to dispatch. No one knew anything and kept getting transferred. When I finally spoke to dispatch, Jack. I was made to be the bad person in this and that I misinformed by people in the office. Shanon apologized for not telling me all the information but what good is that after the fact and without furniture or anything. I was given the complete run around and once again made it seem like I was being unreasonable. I am not sure how/why this place is still in business but definitely will not do business with a broker any more. I was given a driver's name but that was incorrect and took a few days to straightened out who had my items. Totally ridiculous and unacceptable. Also when my items arrived, my bike chain was broken, part of my couch was soaking wet ( even though it was wrapped) and my mattress had dirt (wrapped as well) on it. The movers took pictures and advised a manager would call me and to date no one has called. I am just glad to be done with this headache. Moving is stressful enough and being misinformed and jerked around for almost 2 weeks did not help.

Move size: 1 Bedroom Home Service cost: $2300

They signed up the deal for a door-to-door delivery. I flew to Portland to meet them on November 19, latest the 20th (2018). But they didn't show up until the 23rd, the day after I had to fly back to Texas. Seems that they picked up more work on the way out in Wyoming (two stops, according to the driver). They broke furniture (cracked burled walnut right down the center), scratched deep into the entry door frame, bent a large tray, broke tusk off an elephant, and could care less about the result. They even delivered to me a box meant for another customer; after I returned it to them, they redelivered it to me.

Don't trust a word they say. if I could rate zero stars or minus 1, I would.

Move size: 1 Bedroom Home Service cost: $2900

I ignored the reviews and thought that John (my sales guy) and I had established that they would do a good job. (I know. I know - silly me.) These people are absolute frauds. They picked up my belongings and later changed the date on the contract for my 1st available date. They have 21 days to deliver contractually, but they are referencing a forged date on the contract. They've had my belongings for a month. They claim it was loaded on a truck yesterday, but the truck broke down and now they supposedly can't find a driver. I received notification of a driver name and a different moving company name that was allegedly going to deliver my belongings. I phoned that company today and they have no knowledge of this and are not in route to deliver my things. The person I spoke with at the other company told me that these guys are known for lying to customers and using other company's names in their mess. He was furious and did not want his company's name tarnished. Later, I received a call from Geo Van Lines from Shanon with another lie about the driver had a death in the family and now he can't take the trip. Then I asked for the manager. The guy I spoke with is Jack. He's allegedly the manager. He claims drivers cannot be assigned to different trucks. (Yes, I'm aware that's utter BS.) He still cannot tell me when my belongings will be sent to me. I am contacting an attorney today and filing a report with the BBB.org. Save yourself the heartache! I have moved multiple times across the country and it's never taken this long. This move is much shorter (less than 1K miles and only 2 states away.)
The characters at this company have been lying to me for 2 weeks. Jack also told me that my move occurred too close to the holidays and that his company was shutdown. Yet, no one bothered to share that information with me prior to me hiring them. As a matter of fact, the sales person, John, indicated that since my move was so close that it should take no more than 10 days. He stated they run 2-3 trucks from Dallas to Denver each week. Now that salesperson has quit and I can't get an answer from these guys. This is the WORST mistake I have made in all of 2018 and I made quite a few big ones.
Again, DO NOT USE THIS COMPANY! You will regret it!!

Move size: 1 Bedroom Home Service cost: $1400

Do not use Geo Van Lines. I should have paid attention to the bad reviews. They refuse to use enough staff to adequately do your move. they contracted with an outside mover to do the delivery and 1 guy showed up..Clearly trying to maximize the amount of money he made. But having just one guy managed to drag my furniture in, scratching floor, leaving before the job was done. No reply from owner Jack after 6 weeks. They should be out of business. They make you pay everything up front so no recourse on getting any money back. Shannon is no help either. Stay away.

Move size: 1 Bedroom Home Service cost: $2100