Geo Van Lines

Absolutely the worst experience by far and I’ve moved many times. This company is a complete joke. Don’t believe one thing they say. Even the employees will bash the company right in front of their customers. If you want to be lied to, have damaged, broken, stolen and missing items then this is the place for you. I can not even begin to explain all the bull I’ve experienced over the last couple months. Just please spread the word and don’t let anyone you care for use this company!! My experience buying a new house and making a new start has turned in to a complete disaster because of Geo Van Lines. I want this view everywhere so please share.

Move size: 3 Bedroom Home Service cost: $5000

Absolutely the worst experience by far and I’ve moved many times. This company is a complete joke. Don’t believe one thing they say. Even the employees will bash the company right in front of their customers. If you want to be lied to, have damaged, broken, stolen and missing items then this is the place for you. I can not even begin to explain all the nonsense I’ve experienced over the last couple months. Our moved started on June 4th and final delivery was September 4. Just please spread the word and don’t let anyone you care for use this company!! My experience buying a new house and making a new start has turned in to a complete disaster because of Geo Van Lines. I want this view everywhere so please share.

Move size: 4 Bedroom Home Service cost: $11000

The company did a good job of selling themselves but when it came down to performance, they lacked anything they stated they had or would do. My move was cross country. Shannon (Their salesperson) stated specifically that they owned their own trucks and would handle all of my move. The packers came to pack (5/26/2018)and did an OK job except 2 people smoked in my house. They never provided the safe jack that I paid $350 for. When I tried to contact Shannon about this, she was never available. They picked up my belongings on time and during my packing, Carlos (Stated he was the driver for my move) stated that my delivery was scheduled and he would personally see to it that my belongings would be delivered on that date. I paid deposits in the amount of $8746.00 on 5/27/2018 My TVs were to be packed in crates, all of which I paid for, none of which showed up. That date (6/8/2018 as expressed by Carlos on 5/27 and 5/28/2018 came and went over 30 days ago. Carlos was in fact, NOT my driver. He is a contract employee form another state. I've called, texted and emailed several times over the last month. I have gotten 3 emails from them. All 3 stating who the driver was and the name of the delivery company. The delivery company is not returning calls and the driver doesn't even know who I am and says he doesn't have any of my belongings. Finally Saturday last week (7/7/2018 the assistant manager (Tali) called and said my belongings would be delivered Sunday (7/8/2018). Sunday came and went with no belongings or calls. They have lied to me about deliveries, about drivers, about dates and about fees. I will be filing a complaint with the BBB next..

As of this morning, they STILL do not have any idea when my belongings will arrive or when they will know.

Move size: 4 Bedroom Home Service cost: $17000

Absolutely terrible!
I scheduled a pick up for Thursday, June 14th. I was told that someone would call me the day before to give me a time the movers were going to show. No one called me the day before. I called them the morning of the 14th and asked what time the movers were going to come for my pick up. The lady told me that I’m scheduled between 4pm – 8 pm. Okay cool, thanks for letting me know.. 7:30pm rolls around and I still haven’t received I call. At 7:45 the mover calls me to tell me that they are finishing up a job and wouldn’t be by to pick up to stuff until 9pm-11pm. Ridiculous. 10:45pm rolls around and they call me to tell me that they are finishing a job in Austin and would come get my stuff in an hour.. Austin is an hour and a half away from me and they weren’t even finished with the job, so I knew that timeline was impossible. I told them that its getting too late and that they would have to come in the morning. The manager calls me and tells me that they can’t do it Friday because they have other jobs so they’ll come Saturday morning at 9:00am. 9:00am on Saturday comes and no one has showed up. I call the office to see why they aren’t here to pick up my stuff and the lady on the phone had the audacity to tell me that someone told her that I wasn’t in a rush, so they didn’t dispatch a vehicle to come get my stuff. I lost my mind! How are you going to tell me that I’m not in a rush to get my stuff picked up seeing as how I scheduled the pick up two days prior. After that she told me that they are dispatching the vehicle soon and will come pick up my stuff at noon. I’m furious by this point. I had to get on the road so thankfully my parents stayed to oversee them picking up my stuff. I hit the road around 11:30 am, by noon my mom calls me and tells me they still haven’t shown up yet. I call the lady and ask her where the movers are, they were supposedly on their way 3 hours ago. She tells me that they just left. It only takes a little over 2 hours to get from Dallas to Killeen. 2 hours later, still haven’t shown up. My mom calls the movers and they tell her they had to stop for gas and would be there in 45 minutes. 45 minutes later, still a no show. Turns out they drove past my house to do a job in Georgetown! They finally showed up to my house at 6:30pm! For whatever reason the lady wrote down I only had 11 boxes that needed to be picked up, I had 19. They were trying to charge me extra for the 8 additional boxes. 1. I never said I had 11 boxes, 2. You guys are 3 days late picking up my stuff and 3. Everything is already packed up in boxes, all you have to do is move it from point A to point B. So my mom called the manager and explained to him how his men were 3 days late picking up my stuff and how they are trying to charge me extra for 8 boxes. They ended up taking the extra boxes for free and took $100 dollars off for being so late. So, they pick up my stuff and tell me that the next truck that’s heading for the east coast will be on Tuesday June 19th. On June 19th I’m already in Georgia waiting for my stuff to get here. I call them to see what the status is… my stuff is still in storage and its not going to leave until that Friday. Fine. I receive an email Friday saying that my stuff is on the way to me. Finally, something has gone right. Saturday June 30th at 4:20 pm the movers call me to tell me they are 4 hours away, what my remaining balance is and that they need it in cash since it’s an out of state move. No where on the website does it state that the remaining balance needs to be in cash but at this point I’m fed up with the entire company and I just want my stuff. 4 hours later, they’re not here. I call them, no answer, I call an hour later, no answer. I get a call at 10:45 pm and they said they were in Pensacola, Florida and they have on more drop off then they will come to me at 9:00am Sunday morning. Pensacola, FL to Savannah, GA is already a 7 hour drive, plus they had another job before me. Again, another impossible timeline., I call them at 9:00am Sunday morning, no answer. I call again at noon, no answer. They finally call me back at 2:45pm to say they are 2 hours away. 2 hours later, still not here. They didn’t show up until 8:00pm!. Thankfully all my stuff was there (including some other peoples stuff). I will never in a million years recommend this company to anyone. They have no sense of time, professionalism or empathy. If you’re military and trying to do a DITY move, they almost screwed me with weight tickets even though I mentioned it to them 3 times. They claimed they knew what I was talking about. DO NOT HIRE THIS COMPANY! You have been warned.

Move size: Studio Service cost: $1399

I wish we had read the reviews before booking with "Jay in Operations." Our story is the same as everyone else. The movers in Texas were late but very nice and careful. My shipment was GUARENTEED by "Jay in Operations" to be in NM a few days later. Of course- it was a NO SHOW. My problem is that "Jay in Operations" would never speak with us again about our move. He left the rest of his coworkers to deal with our many calls. When my stuff finally showed up, I was left in a very uncomfortable situation. The driver said I needed to tip his assistant and they not only followed me to the bank with their large truck, but the driver went INTO THE BANK with me! I am a 26 yr old FEMALE and if you don't think this left me feeling SCARED AND UNCOMFORTABLE, you are wrong. I gave him $100 and told the Bank Teller what was going on for my safety. I would NOT recommend this company because they are not honest about pick up and delivery. JUST BE HONEST and you would not have any of these NEGATIVE COMMENTS! Also - if you locate my GOLF CLUBS IN A RED BAG - PLEASE LET ME KNOW. I will have someone in Dallas pick them up! "JAY IN OPERATIONS" you should be FIRED!

Move size: Studio Service cost: $1900

I would give zero stars if I could. Please trust the bad reviews and DON'T use this company!! This company will say whatever they have to get you to sign and then not do any of the things they told you and double the cost of your move and say it was just an "estimate". You cannot rely on the estimate at all. I'm not talking about a few hundred dollars, I'm talking about doubling a $3,200 estimate. They purposely low-balled the estimate. They won't give you your things unless you pay in cash. They make you pay in cash so you can't stop payment or dispute a credit card payment. They do this because they've had so many unhappy customers that have challenged the charges. We also had an agreement up front that they would charge $150/day if they had to hold my stuff on a truck for a week. First night out, I start getting threatening phone calls and emails telling me they are going to unload my stuff and charge me $200/hour to unload and then $200/hour to reload, plus storage fees. They lied about everything they told me to get the job and then changed everything. You're stuck because they have your things. In addition, they broke/damaged many items, Also, the workers sat on their phones while I paid $200/hour. I could go on for another page abut all of the lies I was told but I don't have the time. Trust the reviews!! Go elsewhere!!

Move size: 4 Bedroom Home Service cost: $4400

After lying to me on the phone about it being okay for me to pay via phone for my mother's move since I was out of state, the owner wasted over an hour resolving the situation and then had the gall to charge me an extra hour on the move because of it.
Whatever you do, avoid these people at all costs. This dumpster fire of a company will gladly look for any reason to inconvenience you and increase what they can charge while at the same time going out of their way to be difficult.

Cannot possibly overstate how useless this company is.

Move size: 2 Bedroom Home Service cost: $600

I was really impressed with the initial call with sales..he was super nice and gave me quick quotes. But don't buy it!

The movers to the origin were early, so I thought that was a plus..until they have to leave and didn't return for 5 hours! They finally returned and finished MY load but by this time over 11 hours had passed. Then finding out when the items would be loaded to the moving truck to move across a few states, I got a runaround and was told to text the dispatcher THEN to email him..which NEITHER worked.

Finally I called again and was told the items were being loaded onto the truck and got an email at 8pm CST confirming that. THEN the driver calls and says it's if the truck doesn't fit in the new location, WE pay extra to get it unloaded to a smaller truck and unloaded to the destination..now as a moving company, 9x's out of 10 a HUGE moving truck is NOT going to fit in any apartments or most neighborhoods.

This has been a NIGHTMARE! I even emailed my sales guy and haven't gotten a response. POOOR service, POOOR customer service, POOR company. I will be reporting them to BBB as well. They should NOT be in business.

Move size: 2 Bedroom Home Service cost: $4500

BEFORE PICKING UP MY PACKAGE:
1. They called every few days in order to get my business.
2. They promised delivery by a certain date.
3. They told me you could stuff things in the furniture to save cost as they bill per cubic feet.

DURING PICK UP:
1. The price increased
2. They just estimate the size of your furniture (no real checks)
3. The told me I can't put stuff in the furniture to save space
4. Paid at least $500 more than estimated

AFTER PICKING UP MY PACKAGE:
1. Delivery Date Missed and no calls
2. No one calls back
3. They called me unreasonable and were rude
4. No idea where my stuff is
5. Rejected my calls
6. Still have no received my furniture

DO NOT USE! AVOID AT ALL COSTS!

Move size: 1 Bedroom Home Service cost: $2000

Just moved across the country using Geo Van Lines. The truck showed up two hours later than scheduled. The company did not contact me after two weeks of me following up several times. The driver of the truck was supposed to give me time frame within 24-48 hours of my items being on the way. They called the day the arrived and asked me to meet them two hours later. I was unable, and asked that they come in the morning and give me a 20 min window. They did not give me the courtesy of even letting me know they were on the way. My items all arrived damaged, they dropped my TV not once but twice in front of me. When I called and only asked that they replace my boxes a man named Jack called and offered me $20 . They then wrote me a threating letter in all CAPS to complete a claim form and asked for more photos even though they have photos. Spare yourself the headache and go with someone else. I was horrified at the customer services and quality. HORRIBLE COMPANY.

Move size: Partial Move Service cost: $950