Excel Carriers

I recently had an excellent experience with this top notch company. I was looking for a mover that I felt comfortable with and decided to put my trust in Excel Carriers. From the first conversation I had with their sales staff I was impressed with the way everything was presented to me upfront with complete honesty. I decided to go with them and I'm happy I did. I was quoted at a price that I thought was reasonable but was prepared for the worst as I've had some bad experiences in the past.
Fast forward to moving day. The guys arrived on time and got straight to work wrapping my furniture in blankets. My fragile items were also carefully packaged as we had discussed during the scheduling process. They worked extremely fast and the truck was loaded quickly. When we arrived at my new home the same care was taken unloading my belongings. Everything that had been disassembled was put back together and everything was place as I directed. I couldn't be happier with the service I was given from start to finish and I would recommend them to any one I know who is moving. Thanks again guys for a job well done!

Move size: 2 Bedroom Home Service cost: $945

I wish I had listened to the other negative reviews before hiring Excel for my move. This was by far the WORST moving experience I've ever had. The company I usually use wanted a very high price, and Excel's quote was reasonable for my move literally across the street- 3 men around 2 hours. That is where the positives end.

- Driver showed up late
- Excel sent 4 men instead of the 3 I was quoted. I have no choice but to accept the higher rate for the additional man. **Note- It somehow took 4 men over 3 hours to move me across the street, and both buildings have elevators**
- One mover was clearly stoned. I wouldn't have cared if he didn't damage my new home (more on this later)
- Very little care was taken in moving my boxes. They were just thrown on top of each other
- Once the truck is loaded the drivers tells me the cost is DOUBLE the quote. He also demands payment in CASH, despite my discussions with the alleged co owner that my credit card on file would be charged. My 'moving calculations' were scribbles on a piece of paper he did himself
- As the movers are unloading the truck they broke a bottle of tequila. Instead of telling me what happened they took most of the broken pieces out of the bin, let the tequila soak into my belongings (which I had to throw away) and left it for us to find later
- The stoned mover dented my wall with the corner of my coffee table, and then proceeded to put the coffee table in the bedroom. I saw him do it and he never stopped, apologized or even commented on the damage

The co owner (Anthony Jr) who I had been dealing with since the day I contacted Excel did not respond to a single message or email I left. Despite being available every other time I reached out to him, not a single person was available the day of the move to discuss the cash payment or horrible service we received. No wonder they were cheaper than every other moving company. I ended up paying what I would have if I'd gone with my preferred company. I have never felt so taken advantage of or lied to by a company. Do yourself a favor and hire anyone but Excel for your move.

Move size: 2 Bedroom Home Service cost: $660

If I could give negative stars I would. This company completely scammed us. Initially Anthony, their “sales” guy, seemed like a nice guy. Communicated well, answered calls and emails, sent the COI to our new association, gave me a fair quote and even called to confirm the move two days before. Was supposed to be paid in cash the day of. Then move day came and their true colors showed. We were moving out of two separate one bedroom apartments and into a new place. They gave us an arrival time of 8-10am. We were helping with the move and using them for the heavy furniture, so we moved everything we could put to the curb, waiting for them. 10am rolls around and no sign of them, so I call Anthony and he lets me know they are on the way, within a half hour. Long story short, they never showed up or answered calls for the rest of the day. We called from 4 different phone numbers, no answer. Finally at 2pm, we had to rent a truck and move ourselves, and scramble to find people to help. Some of our furniture was damaged because we had to scramble to move. The best was, after the fact, Mike said he would send us $200 for the inconvenience, obviously that never happened. And when I called Anthony to complain about the scam, he told me that it wasn’t a big deal and it was like “going on a blind date and the guy doesn’t show up, it happens.” I don’t know how they sleep at night scamming people like this, promising to do a job and obviously taking another job last minute and leaving people stranded on an already stressful day. You have been warned!!

Move size: 1 Bedroom Home Service cost: $465

My wife and I made a major mistake not checking these spot on reviews before booking Excel Carriers. Anthony was attentive and offered a good price to move my daughter to her new apartment. But when it came time to get the job done, no one at Excel was available. We had scheduled a 1:00 to 3:00 window over Labor Day Weekend, but no one ever showed OR called. I accept no excuse that is was a over a holiday. Our calls went to an answering machine so I found another number online. The first response from the person who answered my call was "how did you get this number?" He then lied to me be saying all the trucks were currently out but they would still arrive. I was supposed to receive a call as well.
After a long day of doing the move ourselves, my wife received a call from someone in the "network" who knew that Anthony had failed us but could do the job the next day. He said he knew Anthony from church and that was a good guy. With these business practices, Anthony should pray that Excel is still in business by the end of the year.
Negative stars.

Move size: 1 Bedroom Home Service cost: $370

I recently hired Excel Carriers for my local move from Garfield, NJ to Fort Lee, NJ. I selected Excel Carriers from a list of about 5 different local movers which I had researched online. I hired Excel Carriers based on their competitive price, BBB rating and positive internet presence. Regardless, I was still very uneasy because of all the horror stories I had read online about the moving industry in general. Excel Carriers proved to be an exception to the bad reputations that most moving companies have. On move day, the crew arrived on time and in a very energetic and mission-oriented state of mind. Their positive attitudes and energy was contagious. They completed the job according to my contract agreement and charged me what I expected to pay. Not a penny more. There was no damage to any of my furniture and the entire moving process was seamless. I was very happy and fully satisfied with the end result. I would definitely recommend Excel Carriers to anybody looking for a mover.

Move size: 2 Bedroom Home Service cost: $950

I registered online for my local move on a website called Billy.com. Once I submitted my moving details and personal information, my phone started ringing off the hook. It seemed that every moving company in the Tri-State area was now calling me and competing for my business. I found it sort of exciting at first, but soon it just got plain annoying. After speaking to 7 different moving companies I stopped answering my phone and decided to pick from one of companies I had spoken to already. The only problem I encountered was that all the sales reps told me the exact same things and they all sounded like they were reading a script from a cue or dummy card. The only sales rep that stood out was Anthony Jr. from Excel Carriers. He seemed honest and sincere and explained everything in detail from start to finish. Additionally, being a Gulf War veteran myself, I was impressed with the company’s military background and staff. I proceeded to hire Excel Carriers for my move and was offered 4hrs of service for a total price of $450. On the day of my move, the three men that Anthony Jr. sent to my house to conduct the work totally blew me away. I was very sceptical and was expecting men off the streets but that was not the case. The men were true professionals! You can tell they were experienced and worked as a team to complete my job in less than 4hrs. They even prorated my charges and charged me 1/2hr less. I used the extra $50 as a well-deserved tip for the men. I must state that I made a wise decision in hiring Excel Carriers. My move was a complete success!

Move size: 1 Bedroom Home Service cost: $450

Anthony and his crew are great! My husband and I have been using them for years. They moved us 3 separate occasions and have done an excellent job. We a few high-end, very fragile furniture pieces and the delivered them safely and in their original condition. I was really impressed how fast and efficiently the movers operated. Moving a whole house is never an easy job. With Anthony and his team's help makes moving a thousand times less stressful. I plan on using them again with our next move. Thank you Excel Carriers!!

Move size: 4 Bedroom Home Service cost: $3000

I own a liquidation business in New Jersey, We use these guys all the time to help us with the clean outs. We liquidate estates and small businesses, and have never had any issues at all. They take the metal to the scrap yard for us, the garbage to the dump and the remaining items back to our warehouse. Anthony is a straight up guy, and hes got a couple really amazing guys working for him. The moving business is tough, and things don't always go your way, he offers flexibility, and owns up to any of the problems that arise. Will continue to do business with him for years to come!
Thank you.

Move size: Commercial Move Service cost: $2000

Avoid if possible. They only do hourly job and not fixed priced. Initially the sales person will quote low. On the day of the move, the amount they will charge you is much higher. In my case, after loading the truck, the person said he needs full payment before offloading the items at my new place. The sales office was closed at that time or even if it is open, they are not reachable. I had no option but to pay him based on their calculation that total job will take 4 hours. The actual job was finished with in 2 hours and 45 mins. Of course, they did not return my money.
Beware of few things.
1. They charge 75 USD per flight(stairs) which sales guy will never mention. On the very first call with the sales guy I mentioned that I have stairs in both the apartments but he never mentioned anything about extra charge.
2. The rates in the quote that I received and the one that their employee (person who came for moving) was carrying was different. He said he will follow what he has been provided by his office. The amounts were different in my quote and his document.
I don’t recommend this moving company to anyone. Not professional at all.

Move size: 2 Bedroom Home Service cost: $840