American Quality Movers

  I was not very excited at having to prepare to move into a new house, get a new job and start a new life for myself all in a brand new state. I had to move from south New Jersey to Dallas, The delivery service assured me they would be at my apartment in jersey at 7:30am Monday the first of May. From past experience I expected a bit of a delay but that was not the case! These men showed up at 725am with smiles on their faces. They did a wonderful job loading the truck and literally had everything I had bought in the past 10 years loaded within an 2 hour and a half. My nerves were still going however because not only is it not a short drive from jersey to Texas, but they were going to have to bring all of my things into my new home! . So I recieved my shipment after 6 days. And I was happily surprised with the result. They actually managed to get everything to my new home in Texas and quick!   Everyone we dealt with at American Quality Movers was friendly, courteous and professional. A special "thank you" to my foreman max, Andy in Dispatch and everyone who helped him with the physical move.  .

Service cost: $2800

DO NOT hire this company!! Delivery was guaranteed for 7/10/13 (which company spokesperson, Andy, denied); actual delivery on 7/22/13.  Succession of phone calls to company (Andy) futile in obtaining any accurate, honest explanation of where the truck was and when it would actually arrive.  It was only thru the efforts of a clerical person at the company who informed us that on the date the van was expected to arrive in Santa Monica, it had not even left NJ yet!!  Blatantly lied to as to location and condition of van.  After a frustrating wait, when the movers finally arrived and unloaded my daughter's belongings, substantial damage and soiling was discovered:  flat screen TV smashed, bedding covered in mold, furniture dented, scraped, paint chipped; clothing containers upside down resulting in clothing delivered in a wrinkled, unwearable pile; fabric headboard soiled.  .

Service cost: $2527

Working with this company was excellent. They handled all my boxes and furniture very carefully and had skilled workers. I had a very easy time dealing with the movers themselves they were understanding about the stress of moving and were quite lenient on my decisions. The communication in the over all process of the move was excellent. I was always aware where my things were when on the road. For such a long move their prices were phenomenal, and to tell the truth I was expecting a bad job from them, but to my surprise they were the best moving company I have ever used. Highly recommend you use them for your next move.

Service cost: $5200

I received a binding estimate for a long distance move (from Norristown, PA to Baltimore, MD). This estimate included an itemized list of inventory to be moved. I was given a specific day and time for my move, with arrival/loading and arrival/off-loading times. The original estimate was $1157.
 
On my scheduled moving day, the movers were an hour late beyond my moving window. I proceeded to email/call everyone I could at American Quality Movers (AQM). I had to leave messages. I eventually got a return call from the driver saying the truck had broken the day PRIOR and no one called me to notify me. The earliest they could get there was 4 PM that day. The move was then pushed back until the next day, at the original agreed-upon time.
 
Upon arrival to my apartment, I was told I likely had more volume (cubic feet) than originally quoted. I assumed a little more may have been expected, but not a lot since I had given an itemized list and a specific amount of boxes with their dimensions. I was told it would cost $25 more for my tv due to my size, even though the size was listed on the estimate. This was removed. I was then charged a $75 "long carry" charge, they felt the distance to/from the elevator was too much, which I was not told ahead of time (and the distance was not significant).
 
They waited until ALL of my stuff was loaded onto the truck to tell me that they felt I had 660 cu sq ft of inventory. This was DOUBLE what they had quoted me. This made my cost JUMP to $2232! 1075 more than my original quote. Outrageous! And they did not tell me until all of my stuff was loaded on their truck. Highly suspicious and unethical. An hour later and many calls made, I managed to get the price down to 1700, which was still $543 more. AND they demanded it in CASH now! Not what they specified before!
 
On arrival to my apt they circled for an hour because they didn't think the truck would fit. AND they could not get my couch to my new apt. Had to carry it up 8 floors ourselves!
 
 
 
I want BBB to know about all of this and adjust their rating. I had initially chosen these movers because of their BBB rating! It is so hard to choose a mover and I can't believe this happened! I believe I should receive some sort of partial refund for all of this trouble and hassle as well as their unethical and suspicious estimation process. They were late without notice, handled my items poorly, did not reassemble everything before moving, were unable to unload all of the inventory into the apartment, and nearly refused delivery because of their inability to properly drive the truck. They demanded cash for everything after notifying me that paying partially in check and cash was their preferred method. The most outrageous matter being trying to charge me $1075 more than my quote, and not until they had all of my possessions on their truck!

Service cost: $1700

                        I just wish I had used you for my previous move as well. We received a flat rate from American Quality Movers a month before the move and everything was done according to the estimate. We have a lot of glass items - from glass dining table to glass bar stand to an 8 foot mirror. Everything was wrapped up and packed up safely. No damage whatsoever. I hope we don't have to move for a while, but when we do I am sure to give you guys another call.  .

Service cost: $2300

     I commend American quality mover’s team for doing such a wonderful job! I am so happy with the way my requests and my things were handled. I spoke with Randy, whom was very respectful and I could say the same for Alex and his movers. They arrived on time and got straight to work. They even charged me with a lower rate than quoted for the whole move which made me feel like an appreciated customer. The service they provided me deserves a higher payment yet they chose the other way. This kind of company deserves all the millions and the luck in the world. Thanks a lot for the big help!

Service cost: $2400

I had to move back to Chicago,IL where I am from and I was very confused on who to move with or if I should do the move myself. I got a bunch of calls from different companies with all kinds of prices. It was extremely confusing, but the one that stuck out to me was American Quality Movers. They paid attention to everything. I told them I only had so much money to move and I needed to get to be in Chicago,IL by a certain date because of the building I was moving into had an elevator. They assured me that there would be no problem and there wasn't. My move went extremely smooth. I am glad to be back home with my family and friends and my new job. I would definitely recommend them to anyone who is moving. Thanks guys for making this a easy move.

Service cost: $3000

My overall experience was horrible. I'm not one to bad mouth companies but the way this company handled everything was very disappointing. I initially requested the move on the 14th, confirmed the date only to receive a phone call minutes later saying it was not available only the 13th. I accommodated and made changes to my schedule.

Only hours to the arrival, on the 13th, to receive a phone call that the driver was in a horrible accident. I completely understood the situation to reschedule now again for the next day they offered being the 14th. Only, to receive a phone call again saying they will not be available on the 14th and will have to reschedule. As, they only have this one driver and one truck..they requested to reschedule for the 15th. At this point I requested they double check there schedule to make sure they can really do the 15th as it keeps changing. At this point the woman went hysterical on the phone explaining the driver is in the hospital, then used profanity and inappropriate names that were addressed addressed to me, threatening to cancel my order. (Mind you this was at 7pm on Sunday). This made me feel extremely uncomfortable with them and cancelled immediately requesting my deposits to be refunded. I am now having to negotiate terms for my deposit to be refunded..plus try and find a new moving company. This is all extremely unprofessional and in honesty, slightly glad this happened because who knows what could have happened when they have my stuff during the move and something big happen only to deal with that lady's rude abrasive behavior, while they have my items! I'm honestly baffled with this company and the way things have been handled! I would not wish this experience on anyone!

Service cost: $1375