Excel Carriers

After reading the bad reviews online I was skeptical to use this company but after speaking to Anthony he assured me that I would get good service and I did. They quoted me at a hourly rate which was fair and I felt my move be done in that time. Once the crew arrived we established the start time and they got right to work. My apartment was completely packed and everything was ready to go when they arrived. They moved efficiently and got my move completed within the quoted time (I did have some extra cash on hand just in case but didn't need it). The guys were friendly and treated my things with care. I am giving them 4 stars cause they were a little late (due to a previous job going over) and didn't call to tell me but they arrived before the new time they gave me and once they got to me they were apologetic.

My recommendations be completely packed before they arrive they charge by the hour so if you are not packed or if you have difficult items to move and didn't allow for that when quoting then there will be extra charges at the end.

Move size: Studio Service cost: $460

Had the same problems the other reviewers are reporting.  They showed up 45 min late and then rushed us into signing a contract. Prior to signing the contract he telld you cash only. I told the the driver to please stop at $500 because I was not expecting to pay cash and I dodn't have the kind of money. He agreed. Loading our furniture was pretty much normal but before they drove to my new place they demanded payment in full before unloading.  That was not a problem until they told us the bill was more than twice what they said on the phone when we booked them and it was cash only no checks or credit cards (They asked for a credit card to booked the job) but you have to pay CASH.  They charge an hour (min) travel time from their office to my home even though they are five minutes away.  They then charged for hundreds of rolls of tape and "other" packing material which we were told would be free when we booked. They also charged for extra hours over the quoted price The best part was they would not unload our furniture and would leave with it if we didn't pay. Of course they told us this was all in the contract which they had rushed us into signing without reading.   This company does not deserve one star and really should be investigated by the police but they do protect themselves pretty well with the "contract" that has nothing in it that they tell you when you book them. PS They will take a credit card for a deposit over the phone but not to pay the final overinflated bill. Your bill will triple the amount that you are given in the beginning. THEY DO NOT TAKE CREDIT CARDS. They tell you to go to the POST OFFICE AND GET A MONEY ORDER WITH YOUR CREDIT CARD.There's not such thing.I was forced to pay over $1000K for an extimate of $375 that I was fgiven in the begiining.They were supposed to come on 11/26 at 9:00 for the move when it was past 9:00 and they were't there, I call and they said they mess up the appointment. that they were going to be there at 1:00, then they changed it for 2:00pm  and then they cancelled. My move was on 11/28 and they were there at 45 minutes late.  They took my baby's crib apart and they made it seem as they put it back together but they didn't. screws were missing on the changer part of the crib. now I can't change my baby. It's so sad they scammed a young mom with her 10mos old baby on her arms.   I will consult with a lawyer.

Service cost: $1018

I had a very good move by Excel Carriers.They moved me this past Sunday.They gave me a Flat Price of $800 for 8 hours of moving services.They finished the move in 8.5 hours.We had 3 flights of stairs which were not that much of a problem for these nice movers they sent.I happy nothing was broken and they didn't break the agreement we had.My brother is moving in 3 months and he also will use them because he was there present on my move day to see the good job they gave us. Thanks Excel .

Move size: 3 Bedroom Home Service cost: $800

I juat used this company to moce from CT to FL and they are the biggest scam artists EVER!! I had a quote in writing of $1285.00 and I was assured tht I wouldn't be charged anymore. They took $675 down and packed up the apartment. They get to FL and have a balance of $2,460.00.. So the total move price is now $3,100.00. I can't believe companies like this are still in business. They then thretened to take all my stuff back up to CT and charge me storage for it. I had to call the police and everything. I ended up paying $3,100 for a moce I was promised would only cost me $1,285. To top it all off some guy from that company called my wife and cursed her out not only once but three times. These guys were so rude and unprofessional with all their name calling . And if the money issue wasn't enough they picked up my stuff April 22nd and was promised it to be in FL on april 26th. I am now getting my stuff today May 5th. So not only were they liars, rude, and were late..Total crooks don't ever use this company!! I knew I shouldn't have but I did ANYWAY AND NOW IM REGRETTING IT BIG TIME!!

Service cost: $1285

I used this company cause they gave me the best rate. The saleman quoted me $365 since it was done during the week. Movers arrived an hour and a half late. The movers themselves were very good and seem to know what they were doing but once everything was loaded on the truck they presented us with a bill for $550. They had charged us for their time to get to the pick up site plus tolls. I refused to pay that so I called the sales man Michael and complained, he said he would talk to the driver and the driver offered us a $50 reduction off that bill. I again refused and the driver said that the company is very strict and they could not go any lower. So again I told them I was not going to pay that amount. So my son interupted and told them that we had an amount that included tips for the movers so he gave them that amount and said this is all you're getting so if it means the movers don't get a tip then they don't get one. I can tell you that the movers did not get much of a tip. I will never use them again.

Service cost: $500

I was to receive my goods on June 1st 2013. Which was agreed  on by Mike. On May 31 st I called to see when they were arriving on the June 1st. I am now talking to a Dave. " OH WE NEVER DELIEVER ON A SATURDAY" I was pissed but Dave told they would be at my house  that following Monday. I call that Monday morning and they never even loaded my stuff  on the truck ' MIKE GOES ..OH YOUR IN YOUR HOUSE". Now I am told Tuesday morning around 9:00am. Never got to my house till around 10:30 am.  I am still missing my brand new  rug shampoo and my ourside hose reel and hose.  A few things were broken. Wet and looks like some kind of animal went thru some boxes also..It has been 13 days since they came to my house. And so far nothing has been returned to me..I would never tell anyone else to use them..they just plan sucked.

Service cost: $3000

I just wanted you to be aware of my experience. I went with Excel Moving and Storage Company, out of Englewood, NJ. They gave me a contract for $300. Included in the price was 1 truck, 3 men for 2 hrs @ 85 per hour, $170. Travel time $85, fuel and mileage $46. I called and asked would there be any additional charge for packing materials, Michael said no, it was so minimal, there would be no additional charge. To say the least my $300 job turned into $593.95. They double charged me for fuel and travel time. They charged me $116 for tape, $100 for 1 large and 2 small cardboard boxes ( to wrap china cabinet and glass shelves). Additional time for moving. My total charge for 2hrs working time and travel time was included in the original contract. I just wanted you to be aware of what is going on with the one company that I had to deal with. Oh, let's talk about payment. Michael said on the phone, I could pay cash, check or credit card for the balance. I wanted to pay cash, but since the price doubled, I didn't have the cash. I wrote a personal check. The driver called the boss, Anthony and he said he would not except a personal check. They would only accept cash, cashiers check or money order. I went to the bank and purchased a money order. I give it to the driver, he called the boss and the boss told the driver not to except the money order. The driver said if I didn't give him cash, he would leave my stuff on the front lawn. I told him to take the money order and leave the stuff on the front lawn. Don't use this company as they take advantage of people. Thank you for your time and consideration, .

Service cost: $594

I talked to Michael a few weeks ago, who sounded like an honest guy.  He went on about how it's a family-owned business that focuses on its customers, and how everyone is military-affiliated.  He gave me a nice low quote of $380, and told me that he wouldn't charge me for packing materials.  I am used to moving companies lowballing quotes, so I figured the move would be more like $500.
On the day of the move, the movers arrived and packed all my stuff into the truck without saying a word.  After they had all of my items in the van, they told me it would be $800.  They claimed that I had an extra flight of stairs (2 sets of 3 steps on the walkway to the apartment), and that travel time was an hour to me (yeah, right, but I couldn't disprove this), an hour to my destination (which took me 30 minutes alongside them), and an hour back to the office (23 minutes on google maps).  They also charged me almost $100 for packing materials, which I was specifically told I was not going to be charged for.
It was a Sunday, but tried to call the office immediately to see if Michael was around, since he told me they work every day and who knows if he's around, right?  Or at least speak to someone.  A man picked up the 800 number that I called, and I kid you not, here was the conversation:
Man: Hello?
Me: Hi, is this Michael?
Man:  Yeah, Michael is in the office on Sundays.  He works 24 hours a day.
(At this point I wasn't sure if he was trying to be sarcastic or provide good customer service by contacting him..hey I'm on call on Sundays and it didn't seem possible that someone in customer service could open with such a snide comment)
Me: Ok thanks, can I talk to him?
Man: Sure, let me get you his personal cell phone number and his house address, too.  It's Sunday.  We're closed.
Me: Excuse me?  Who is this?
Man: The answering service.
Me: Ok..can you take a message then?
And I proceeded to give him my information, in total disbelief that someone was actually hired to talk to people like that.
After I argued a bit with the mover, I was able to get him down a bit by showing him that the travel time couldn't possibly be what he's trying to charge me for.  I still paid $708 on a $380 quote. 
The mover also informed me that the man I spoke to was NOT an answering service.  It was the owner, Anthony, and that he's typically that rude to customers and doubly rude to his employees.  He also told us that our rep Michael causes customers to fight with him over the bill, because he always baits people with an extremely low quote.  Well shame on me for falling for it.
The bottom line is that nearly every review for this company is terrible, they have an F from the BBB because they don't even respond to complaints, and they stay in business because of stupid people like me that fall into their trap.  I should have looked before I agreed to this.
Don't use this company, don't fall for Michael's nice military guy act, and don't use any company that won't give you a contract with a maximum fee.  I'm sure "Answering Service" Anthony is in his jacuzzi, smelling my hard-earned cash as we speak.

Service cost: $708

Don't trust these guys.The salesman quoted me $250. Movers arrived on time but I called them twice to confirm. The movers are unprofessional and rude.Once everything was loaded on the truck they presented us with a bill for $811. They had charged us for their time to get to the pick up site plus tolls. I refused to pay that so I called the sales man Michael but owner picked up the call and he was also rude.I again refused and the driver said that the company is very strict and they could not go any lower than 600 which is overcharged a lot!!. My family scared as they were demanding money otherwise they will take the stuff to their office if I don't pay full. I will never use them again and I will not recommend anyone.

Service cost: $600

They did nothing but lie to me the whole time! Michael's father Anthony is so rude that I don't know how they stay in business, it was the worst experience of my life! they came with the wrong truck the first day so we won't able to move so I was first given a price of 1070.00, but in order to move the next day the price went up to 2000.00!! I had no other choice at that time so I said yes I was dumb PLEASE,PLEASE don't use this company as a customer I was talked to like a piece of s--t and they answer their phone movers, not excel movers like they advertice, and when Anthny the owner ansewers he tells you he is the answering service which he is not, but the one thing he is is RUDE!!I would never tell any one to use this company and I plan on taking this further, when I get my new phone number to my new house I will give it out and if anyone would like to talk to me I would be more then happy to tell my story! The only good thing I can say is the help was great, but the lies and they way they bait you into paying more and the way you are talked to from the owner is awful!! I am taking this as far as I can even If I have to call fox news with my story, no one should be treated and talk to the way I was. They say family owner well I would not want to be a member!! I have respect for people that don't!!

Service cost: $2000